625 Courses delivered Online

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Begin your journey in compliance management with practical knowledge of the laws and legislations that make up the regulatory field in the United Kingdom. Do you know that FCA sets an annual CPD requirement both for senior managers and employees of financial service firms? As per TC 2.1.15 & 2.1.16, the requirement is 35 hours in each 12 months, including 21 hours of structured CPD activities. Furthermore, TC 2.1.20G27/05/2022 defines structures CPD activities as follows: “Examples of structured continuing professional development activities include participating in courses, seminars, lectures, conferences, workshops, web-based seminars or e-learning.” Our FCA Compliance Essentials Bundle, fulfilling and even exceeding the FCA requirement in terms of CPD hours, is ideal for any professional within Financial Services. Study method Online, self-paced Course format Video with subtitles Duration 40 hours Qualification No formal qualification CPD 40 CPD hours / points Certificates Certificate of Completion - Free Description LGCA's FCA Compliance Essentials eLearning library currently includes the following courses (new courses are added on a regular basis): AML Risk Assessment AML Suspicious Activity Reports and Suspicious Transaction Reports (SAR/STRs) Anti-Bribery and Corruption Anti-Money Laundering and Counter Terrorist Finance Approved Persons Regime Assessing and Managing AML Risks Building an AML Risk-based Approach CASS Introduction Complaints Handling Compliance Introduction Compliance Monitoring and Testing Conduct Rules for All Staff Conflict of Interest (COI) Consumer Duty Establishing and Maintaining a Strong CDD Programme Ethics, Integrity and Fairness in Financial Services FCA: the Role and Approach Financial Promotions Regulation Fraud Detection and Prevention GDPR Awareness Introduction to Cybersecurity Introduction to Know Your Client (KYC) and Customer Due Diligence (CDD) Market Abuse (MAR) Operational Resilience Senior Managers and Certification Regime SM&CR – The Conduct Rules Suspicious Transactions/Activity Reporting The Value of Customer Due Diligence (CDD) Treating Customers Fairly Vulnerable Customer Management Whistleblowing Creating a Compliance Culture in Financial Services Who is this course for? Financial Services Providers Accounting Offices Financial Institutions Brokers Wealth & Fund Managers Investment Firms Insurance Companies Law Firms Compliance Consultants Payment Solutions Providers FinTech & RegTech Companies Fiduciary Services Firms

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.