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Description: This Certified Vulnerability Assessor (CVA) - Complete Video Training covers everything you need to know about becoming a Certified Vulnerability Assessor. In this course you will learn about vulnerability types, assessing the network, assessing web servers & applications, assessing remote & VPN services, vulnerability assessment tools of the trade, and output analysis. The course will help you to understand the importance of vulnerability assessments by providing intricate knowledge and skills in the Vulnerability Assessment arena. The CVA course provides foundational knowledge of general VA tools as well as popular exploits an IT engineer should be familiar with. The Certified Vulnerability Assessor (CVA) - Complete Video Training is a fundamental cybersecurity certification course that focuses on vulnerability assessments. It focuses on foundational information such as the importance of a Vulnerability Assessment and how it can help an engineer prevent serious break-ins to your organization. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Vulnerability Assessor (CVA) - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Vulnerability Assessor (CVA) - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Why Vulnerability Assessment Why Vulnerability Assessment FREE 00:46:00 Vulnerability Types Vulnerability Types 00:23:00 Assessing the Network Assessing the Network 00:40:00 Assessing Web Servers & Applications Assessing Web Servers & Applications 00:27:00 Assessing Remote & VPN Services Assessing Remote & VPN Services 00:17:00 Vulnerability Assessment Tools of the Trade Vulnerability Assessment Tools of the Trade 00:15:00 Output Analysis Output Analysis 00:12:00 Mock Exam Mock Exam- Certified Vulnerability Assessor (CVA) - Complete Video Training 00:20:00 Final Exam Final Exam- Certified Vulnerability Assessor (CVA) - Complete Video Training 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description Anaphylaxis is a critical allergic reaction and can have fatal consequences. The Anaphylaxis Training For Nurses course will equip you with all the essential information for helping you to prepare yourself for the potential challenges to working in health and social care settings. Learn to identify the signs and symptoms of an anaphylactic reaction, following with how to respond and available treatments. This course also describes the potential complications that can arise when someone is undergoing Anaphylaxis and how to raise awareness regarding anaphylaxis. This course will be ideal for registered nurses, staff working in NHS and private hospitals, locum doctors or allied health professionals, agency nurses, therapist and healthcare assistants. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Anaphylaxis Training For Nurses is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Anaphylaxis Training For Nurses is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Anaphylaxis Training For Nurses Introduction 00:20:00 Allergy Statistics 00:30:00 Understanding Allergies 00:30:00 Anaphylaxis Symptoms and Treatments 00:40:00 The ABCDE approach 00:30:00 Causes and Effects of Anaphylaxis 00:20:00 Bee Sting Allergy and Peanut Allergy 00:20:00 Drugs and their delivery 00:20:00 Management of Anaphylaxis 00:15:00 Anaphylaxis Q and A 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Making Tax Digital - UK HMRC course explains the newly proposed UK Tax reforms and helps you to understand what your roles in it. The course helps you to understand HMRC's new changes in the tax system while is referred to as one of the biggest shakeups to the tax system in over the last 50 years. The new system is known as Making Tax Digital (MTD). Throughout the course, you will learn how to prepare for the changes. You will learn who will be affected by the new system. The course also illustrates why is it happening and when is it happening. Both individuals or a UK taxpayer and professional accountants will be benefitted from the course. Who is the course for? UK businesses and self-employed individuals Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Lesson Proper PROMO FREE 00:02:00 Introduction 00:09:00 The Requirements 00:03:00 The Timeline 00:06:00 Planning Checklist 00:10:00 Getting & Providing Support - Things to Consider 00:11:00 Changes ahead for accounting firms 00:09:00 Conclusion and Next Steps 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Dive into the world of Sports Management with our comprehensive course designed to equip you with the skills necessary for effective sports organization leadership. From legal aspects and ethical considerations to financial and strategic management, this course covers all crucial areas to prepare you for success in the dynamic field of sports. Enhance your expertise and lead sports entities with confidence and competence. Learning Outcomes Grasp foundational concepts in Sports Management. Uphold ethical standards within sports organizations. Lead and manage sports teams effectively. Operate and optimize sports facilities. Manage financial operations specific to sports entities. Utilize analytics to improve team performance and strategies. Understand and enhance athlete performance. Course Curriculum Module 01: Introduction to Sports Management Overview of the Sports Industry: Explore the scope, significance, and basic principles of Sports Management. Module 02: Law in Sports Legal Aspects of Sports: Understand the legal issues and regulations that impact sports organizations and activities. Module 03: Ethics in Sports Ethical Considerations: Discuss ethical challenges and standards in sports management and competition. Module 04: Leadership and Team Management in Sports Effective Leadership Practices: Learn leadership theories and practices applicable to managing sports teams and organizations. Module 05: Sports Facility Management Operational Management: Strategies for the efficient operation, scheduling, and maintenance of sports facilities. Module 06: Financial Management in Sports Economics and Budgeting: Cover financial principles, budgeting processes, and economic impact analysis in sports. Module 07: Sports Analytics in the Sports Management Data-Driven Decision Making: Employ sports analytics to inform decisions and improve organizational strategies. Module 08: Athlete Performance Maximizing Athlete Potential: Techniques and strategies for enhancing athlete training and performance metrics. Module 09: Ethnography in Sports Management Cultural Insights: Utilize ethnographic methods to study the cultural and social aspects of sports communities. Module 10: Strategic Sports Management Long-Term Planning: Develop strategic plans that ensure growth, sustainability, and competitive advantage in sports organizations.

Description: This Microsoft Office 365 For End Users - Complete Video Course is designed for decision-makers who are trying to understand the features and benefit of office 365 and how it can increase employee productivity. This course will provide you with the knowledge and skills to efficiently use Office 365. You will learn to use Outlook Online, Skype for Business to collaborate with others, manage documents and site navigation, SharePoint Online, OneDrive for Business, Manage Outlook features, contacts, groups, distribution groups, and calendars, create, organize, and manage OneNote Notebooks, and much more. By this course, you will be able to effectively navigate Office 365 and make use all of the features of Office 365. You definitely can take this course if you are using or will use Office 365. So, why are you thinking more? Don't be late to join this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 365 For End Users - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 365 For End Users - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Office 365 Overview Office 365 Overview FREE 01:23:00 Email, Contacts & Calendar Email, Contacts & Calendar 00:43:00 Using the Office 365 Office Apps Using the Office 365 Office Apps 00:48:00 Mock Exam Mock Exam- Microsoft Office 365 For End Users - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 365 For End Users - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Product Overview: Medical Law: Ethics and Principles Course   Welcome to the comprehensive course on 'Medical Law: Ethics and Principles.' This course is designed to provide healthcare professionals, medical students, and anyone interested in medical ethics with a thorough understanding of the legal and ethical frameworks that govern healthcare practice. Through a series of five modules, participants will delve into critical topics essential for navigating the complex landscape of medical law and ethics.   Module 1: Informed Consent Informed consent is the cornerstone of medical ethics and legal practice. In this module, participants will learn about the ethical principles underlying informed consent, the legal requirements for obtaining it, and the challenges healthcare professionals face in ensuring patients truly understand their treatment options. Case studies and interactive discussions will illuminate best practices for obtaining informed consent in various medical scenarios. Module 2: Ethical and Legal Considerations in End-of-Life Care End-of-life care presents unique ethical and legal dilemmas for healthcare providers. This module explores the principles guiding decision-making in end-of-life situations, including the withholding or withdrawing of life-sustaining treatment, palliative care, and physician-assisted dying. Participants will examine landmark legal cases and ethical frameworks to develop a nuanced understanding of the complex issues surrounding end-of-life care. Module 3: Patient Rights and Responsibilities Patients have rights that are protected by law, but they also have responsibilities in their healthcare journey. In this module, participants will explore the legal and ethical dimensions of patient rights, including the right to privacy, confidentiality, autonomy, and access to quality care. Additionally, the course will cover patients' responsibilities in informed decision-making, adherence to treatment plans, and collaboration with healthcare providers. Module 4: Medical Malpractice and Liability Medical malpractice is a significant concern for healthcare providers and patients alike. This module examines the legal principles governing medical malpractice, including the elements of negligence, duty of care, breach of duty, causation, and damages. Participants will analyze case studies and statutes to understand how medical malpractice claims are adjudicated and explore strategies for mitigating liability risks in clinical practice. Module 5: Medical Ethics and Professionalism Professionalism is integral to the practice of medicine and upholding ethical standards. In this final module, participants will explore the core principles of medical ethics, including beneficence, non-maleficence, justice, and respect for autonomy. Through interactive discussions and real-world scenarios, participants will learn how to navigate ethical dilemmas, maintain professionalism in challenging situations, and contribute to a culture of integrity and trust in healthcare.   Throughout the course, participants will engage in a variety of learning activities, including lectures, case studies, group discussions, and interactive exercises. By the end of the program, participants will have acquired a comprehensive understanding of medical law and ethics, empowering them to navigate complex ethical dilemmas and legal challenges with confidence and integrity in their professional practice. Course Curriculum Module 1_ Informed Consent Informed Consent 00:00 Module 2_ Ethical and Legal Considerations in End-of-Life Care Ethical and Legal Considerations in End-of-Life Care 00:00 Module 3_ Patient Rights and Responsibilities Patient Rights and Responsibilities 00:00 Module 4_ Medical Malpractice and Liability Medical Malpractice and Liability 00:00 Module 5_ Medical Ethics and Professionalism Medical Ethics and Professionalism 00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's competitive business environment, understanding the intricacies of business law is more crucial than ever. With over 70% of UK businesses facing legal issues annually, the need for comprehensive legal knowledge cannot be overstated. Are you ready to gain confidence and protect your business from legal pitfalls? The Business Law Training - CPD Certified bundle equips you with a practical understanding of the legal principles that govern businesses in the UK. Across six in-depth courses, you'll gain essential knowledge in areas like business formation, contracts, employment law, intellectual property, and taxation. Develop the skills to identify legal risks, make informed decisions, and ensure your business operates compliantly. This Business Law Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Business Law Course 02: Business Studies Course 03: Business Lead Generation Course 04: Level 3 Diploma in Business Etiquette Course 05: Ultimate Microsoft Excel For Business Bootcamp Course 06: UK Tax Accounting Whether you're a new entrepreneur, an established business owner, or a professional looking to enhance your career prospects, the Business Law Training - CPD Certified bundle provides a valuable foundation for success. Invest in your future and enrol today! Learning Outcomes of Business Law Training Gain a comprehensive understanding of business law and legal frameworks. Develop expertise in business studies, strategies, and lead generation techniques. Learn professional etiquette and communication skills for effective business relationships. Master advanced Microsoft Excel skills for data analysis and reporting. Understand UK tax accounting principles and compliance requirements. Acquire time management strategies for enhanced productivity and efficiency. With this comprehensive Business Law Training bundle, you can achieve your dreams and train for your ideal career. This Business Law Training bundle covers essential aspects in order to progress in your chosen career. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Law Get a free student ID card with Business Law Training program (£10 postal charge will be applicable for international delivery) The Business Law is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Law course materials The Business Law comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Business Law Module 1: Introduction Module 2: European Community Law Module 3: The Court System Module 4: Civil and Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Act Module 8: Consumer Protection Act Module 9: Act of Tort Module 10: Business Organisations Module 11: Company Act Module 12: Business Property Module 13: Competition Law Course 02: Business Studies Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Project Management Module 05: Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management Of Cash And Credit Module 09: Managing Risk And Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 03: Business Lead Generation Introduction To Lead Generation Module 01: Lead Generation Marketing Module 02: What Is Attraction Marketing? Module 03: Strategies For Lead Generation Module 04: Using Customer Relation Management (CRM) For Relationship Building Module 05: Using Social Media For Lead Generation Module 06: Using Pay Per Click (PPC) For Lead Generation Module 07: Conclusion =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD Hard Copy Certificate: £29.99 CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Business professionals Entrepreneurs and managers Legal and compliance officers Accounting and finance professionals Marketing and sales teams Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Business Owner Consultant Manager Legal Assistant Accountant Entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK recruitment industry is expected to grow by over 10% in the next five years? That's a massive number of new opportunities for people with the right skills! If you're looking for a dynamic and challenging career where you can make a real difference, then becoming a recruitment consultant could be the perfect fit for you. But where do you start? This comprehensive diploma bundle has everything you need to take your first steps towards a successful career in recruitment. This diploma bundle is designed to give you a well-rounded understanding of the recruitment process. You'll learn the fundamentals of recruitment consultancy, from understanding HR practices and employment law to managing payroll and developing essential people management skills. We'll also show you how to leverage the latest recruitment tools and techniques to find the best candidates for your clients. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Recruitment Consultant Course 02: HR Management Course Course 03: Payroll Administrator Training Course 04: People Management Skills Level 3 Course 05: UK Employment Law Enrol in our Recruitment Consultant Diploma bundle to advance your career and establish yourself as a major force in the hiring sector. Learning Outcomes of Recruitment Consultant Diploma Understand core recruitment principles and effective hiring techniques. Gain comprehensive knowledge of human resource management practices. Master payroll administration and related financial processes. Develop advanced people management and team leadership skills. Learn essential aspects of UK employment law and regulations. Build confidence in handling complex recruitment and HR scenarios. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Recruitment Consultant Get a free student ID card with Recruitment Consultant Training program (£10 postal charge will be applicable for international delivery) The Recruitment Consultant is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Recruitment Consultant course materials The Recruitment Consultant comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Course 01: Recruitment Consultant Module 01: Basics Of Recruitment Module 02: History And Development Of The Recruitment Industry Module 03:The Worldwide Employment Industry Module 04: The UK Recruitment Industry Statistics Module 05: The UK Recruitment Legislations Guide Module 06: How To Become A Successful Recruitment Consultant Module 07: Overview Of The Recruitment Cycle Module 08: Candidate Management Module 09: Client Acquisition Module 10: Recruitment Strategy Module 11: Candidate Attraction Module 12: Developing A Business Strategy And Key Performance Indicators Module 13: How To Successfully Run A Recruiting Service Course 02: HR Management Course Module 01: Introduction To Human Resources Module 02: Employee Recruitment And Selection Procedure Module 03: Employee Training And Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation And Counselling Module 07: Ensuring Health And Safety At The Workplace Module 08: Employee Termination Module 09: Employer Records And Statistics Module 10: Essential UK Employment Law Course 03: Payroll Administrator Training Module 01: Payroll System In The UK Module 02: Payroll Basics Module 03: Company Settings Module 04: Legislation Settings Module 05: Pension Scheme Basics Module 06: Pay Elements Module 07: The Processing Date Module 08: Adding Existing Employees Module 09: Adding New Employees Module 10: Payroll Processing Basics =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring recruiters HR professionals Payroll administrators Team leaders Career changers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Recruiter Talent Scout Headhunter HR Manager Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00