37551 Courses delivered Online

Agile techniques and management frameworks are changing the way organisations operate. Evolving to realise that organisations are no longer static and structured entities is the key to unlocking new ways to achieve better results. Agile can be utilised at an organisation, team, and project level. Transforming to an Agile way of working requires knowledge, commitment, and frameworks to lead change. The Applying Professional Scrum training teaches key implementation techniques and Scrum frameworks. Course Description Applying Professional Scrum Training ONLINE Getting results with the Scrum framework Scrum is the most used Agile framework for complex product development and project management. It is a proven system, in use for over 25 years by companies large and small. Scrum training introduces an iterative and incremental approach to product or project development – aiming to reduce complexity and achieve results faster. A Scrum team works simultaneously rather than sequentially, with more flexibility. Scrum teams learn to work better together, delivering more value for project stakeholders. Applying professional scrum training The Applying professional Scrum (APS) course introduces the Scrum framework and demonstrates its power over traditional approaches to project or product development. It is an interactive course that aims to familiarise participants with its iterative and 'Sprint' based methodology. The Scrum framework is commonly used in software development but is relevant in any industry or to any complex project. Course contents and key objectives The course will teach participants how to apply Professional Scrum and the Scrum framework. It is appropriate for anyone, whether or not they have previous exposure to Scrum. Contents of the two-day course include: Understanding more about Agile development and the value that an Agile mindset can bring. Explain how Scrum differs from traditional work models and the advantages this offers. Explain the details of the Scrum methodology and its practical application. Understand how to apply Scrum to projects and teamwork. This includes the concepts of the Scrum team, Sprints, Sprint reviews, and the Daily Scrum. Course attendees will work in Scrum teams to simulate a Scrum project. This will involve a series of 'sprints' to solve complex problems and demonstrate the Scrum approach's power. Such Sprints are key to the Scrum framework. They bring in the iterative way of working, giving teams the chance to review success and quickly adapt to meet business requirements. As part of this practical approach, participants will learn to recognize and understand common missteps and misunderstandings when using Scrum. Expected Outcomes from Applying professional scrum training Applying professional scrum training will teach attendees what Scrum is, the value it can deliver, and how to implement it. The practical and example-based nature of the course will help develop a thorough understanding of the Scrum framework. Experience is the key to implementing it in practice. As such, the course is designed to mimic this and teach the problems to look out for and their solution. Participants will emerge as proficient Scrum practitioners – ready to transform the development of their projects. Who Should Attend This Course? Scrum is beneficial for any company, or individual, with complex projects or products. This course provides an introduction and solid grounding in Scrum, enabling participants to work effectively within the Scrum team and to go on to further training if desired. It is ideal for anyone: Working in or joining a team that uses Scrum. Considering the use of Scrum or investigating its benefits. Working alongside or managing Scrum teams – even if not using the methodology directly. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials

Overview Learn the advanced concepts of compliance and risk management and save your business from filing fines and lawsuits.  The Advanced Compliance Management Training course will provide a comprehensive introduction to the five essential compliance elements. It will give you clear ideas on the compliance management system and explain how to implement CMS strategies to ensure your products and services comply with legal requirements.  Then, you'll learn key compliance auditing concepts to understand how well your company follows regulatory guidelines. Lastly, you'll learn the risk management strategies to identify, assess and monitor your business' compliance risks and improve efficiency.  Enrol today and obtain Advanced Compliance Management Training. Course Preview Learning Outcomes Understand what a compliance management system is Identify the five essential elements of compliance Find excellent tips for creating your compliance management plan Learn how to conduct a compliance audit Determine the role of ethics and compliance in business culture Explore the stages of compliance risk managemen Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From this Course? Compliance Management Compliance Audit Compliance Risk Management Who Should Take this Advanced Compliance Management Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Advanced Compliance Management Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Advanced Compliance Management Training Certification After completing and passing the Advanced Compliance Management Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Advanced Compliance Management Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:   Business Compliance Manager Risk and Compliance Manager Operations and Compliance Manager Compliance Advisory Manager Recruitment and Compliance Manager Corporate Tax Compliance Manager Module 1: Introduction to Compliance Introduction to Compliance 00:12:00 Module 2: Five basic elements of compliance Five Basic Elements of Compliance 00:20:00 Module 3: Compliance Management System (CMS) Compliance Management System (CMS) 00:20:00 Module 4: Compliance Audit Compliance Audit 00:30:00 Module 5: Compliance and Ethics Compliance and Ethics 00:21:00 Module 6: Risk and Types of Risk Risk and Types of Risk 00:19:00 Module 7: Introduction to Risk Management Introduction to Risk Management 00:19:00 Module 8: Risk Management Process Risk Management Process 00:12:00 Recommended Materials Recommended Readings - Compliance and Risk Management Diploma 00:00:00 Optional Assignment Optional Assignment - Compliance and Risk Management Diploma 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

For anyone who has to deliver presentations who wants to become more confident and improve their speaking skills.

Definitive SRv6 course description This one day SRv6 training course is a condensed, intensive program designed to provide network professionals with a fast-track introduction to SRv6 (Segment Routing over IPv6). SRv6 is a revolutionary networking technology that combines the power of IPv6 with the flexibility of Segment Routing, enabling efficient and scalable network operations. In just one day, participants will gain essential knowledge and practical skills to understand, configure, and work with SRv6 in modern network environments. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. What will you learn Explain packet paths when implementing SLB. Explain how SRv6 works. Explain the difference between SR and SRv6. Implement SRv6. Troubleshoot SRv6. Definitive SRv6 course details Who will benefit: Network engineers, architects, and administrators who want to quickly grasp the fundamentals of SRv6 and its practical applications in their network. Prerequisites: Definitive Segment Routing for engineers Duration 1 day Definitive SRv6 course contents Introduction to SRv6 What is SRv6? Source based routing, difference between SR-MPLS and SRv6. IPv6 headers review, routing headers. SRv6 simplified solution. Hands on Enabling IPv6 in the legacy network. SRv6 transport Segment Routing Extension Header. SRv6 segment identifiers. End SID, End.X SID. ISIS distribution of SIDs. Header processing in a SRv6 topology. Locators. Hands on Configuring SRv6 transport. Analysing SRv6 operation. SRv6 services End.DT4 SID, End.DT6 SID. SRH encapsulation modes: Insert and Encap modes. SRv6 TE policy. Hands on Migrating to SRv6, TI-LFA protection. Micro loop avoidance. SRv6 integration with 'older' technologies MPLS. The role of iBGP and eBGP v6 sessions. Hands on Integration with legacy network. Troubleshooting SRv6 SRv6 ping and traceroute. Hands on: Used throughout the course during exercises.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

3DS MAX AND AFTER EFFECTS ONE DAY face to face training customised and bespoke. Online or Face to Face

Want to know to have a fit, healthy, vibrant and well-behaved dog using natural remedies? Then take this course made by leading expert Sharon Bolt. This Dog Training - Natural Remedies for Health & Dog Training course gives you the solution to all common illnesses in dogs. You'll learn how to naturally treat common illness in dogs such as diarrhoea, ear infection, joint problems and skin conditions. You'll discover which herbs, homoeopathic remedies, aromatherapy oils and Bach flowers have miraculous healing effects with so many different disorders. You'll also learn what natural remedies are great to use for dog training and how they can help in resolving unwanted behaviours such as aggression, separation anxiety, incessant barking, pulling on the lead and much more. Sharon Bolt is a prolific dog behaviour expert. She was the featured trainer in the BBC Documentary 'Britain's Most Embarrassing Pets' and has had a regular slot on BBC Radio since 2008. She has been featured in over 40 different local and national newspapers, magazines, television and radio stations; so you know you are learning from someone who knows what she's talking about. Course Highlights You'll see step-by-step video demonstrations that show you What natural remedies can be beneficial for improving both your dog's health and changing unwanted behaviours. Try our simple strategy and you'll be surprised how fast your dog heals and ailments disappear, even those stubborn ones that have been hanging around for some time. Dog training becomes much easier when you have a calm and healthy dog. The number one remedy you must have that works like magic for so many health conditions in both dogs and humans. Which herbs work wonders with specific health complaints and behaviours in dogs, plus where you can get them for a very good price. When a dog is healthy and feeling good, dog training methods are so much more effective. Which homoeopathic remedies are good for treating particular ailments and behaviours in dogs. You'll be surprised just how simple it can be. How aromatherapy and Bach flowers can make such a difference to the healing and balancing of your dog - let nature do what it knows how to do without you having to do all the work. The exact natural product Sharon used that prevented one of her dogs from needing an operation when his kneecap 'popped out' when he was playing with the 'big boys' down the park. Even though two vets told her the only answer was to operate, this product saved the day and everything healed beautifully. How to create a natural first aid kit, especially for your own pet dog or dogs. This simple, yet highly effective kit could well be a lifesaver when any 'symptoms' arise or an emergency occurs. What you'll learn You'll know which herbs work wonders with specific health complaints and behaviours in dogs plus where you can get them for a very good price. You'll know what Homeopathic Remedies are good to use when dealing with particular ailments and behaviours in dogs. You'll know what the number one remedy is that works like magic for so many health conditions in both dogs and humans. You'll be able to naturally treat common complaints in dogs such as diarrhea, skin conditions, ear infections and joint problems. You'll be able to treat ailments using Aromatherapy Oils, you'll know which oils work with what symptoms and where to get them from. You'll know why Bach Flowers can make such a difference to the healing and balancing of your dog and where to get them from. You'll know how to create a natural first aid kit especially for your individual dog or dogs. By the end of this course you'll know how to heal your dog using natural remedies, what remedies to use and where to get them from. You'll have the knowledge and confidence to help your dog in a way that promotes optimum health and will save you a fortune at the vets. Who is this Course for? This Dog Training - Natural Remedies for Health & Dog Training course is perfect for people who would like to know how to successfully heal and treat their dogs with natural remedies rather than using medication and antibiotics which often come with many nasty side effects. This course is also for people who have a dog with recurring illnesses, or for people who are concerned about their dog's vitality and health. This course is also for people who would like to spend a lot less time at the vets and save a fortune on veterinary bills! Requirements  Our Dog Training - Natural Remedies for Health & Dog Training course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. This course will give you the best results if you are the owner of a puppy or dog, or are thinking of getting a puppy or dog, and would like to learn how to successfully treat and prevent common disorders from occurring using natural remedies. The course is also ideal for those who are interested in learning about natural remedies for common ailments of dogs. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with all the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Meet Me And 'The Boys' This Is Where It All Started... These 2 Dogs Changed My Life And My Career! FREE 00:03:00 This Is What You'll Get From This Course This Is What You'll Get From This Course 00:03:00 Important - Please Read This Please Read This First Before Watching The Next Sections 00:05:00 The Power Of Herbs - Top 10 Herbs For Dogs Herbs - What Are They? 00:01:00 #1 Top Herb For Dogs 00:03:00 #2-5 Top Herbs For Dogs 00:03:00 #6-10 Top Herbs For Dogs 00:05:00 Herbs - Where To Get Them From And What Ailments They Are Used For 00:08:00 Other Suggestions Of Where You Can Get Herbs From And The Disorders They Heal 00:12:00 Homeopathic Remedies For Dogs Homeopathy - What It Is And 12 Great Remedies For Your Dog 00:06:00 Where To Get Homeopathic Remedies From And The Ailments They Work With 00:04:00 Aromatherapy Remedies For Dogs What Aromatherapy Is And What Remedies Are Good To Use For Different Ailments 00:08:00 Important - Don't Use These Aromatherapy Oils On Dogs 00:01:00 Aromatherapy Recipes For Numerous Health Problems And Behavior Problems In Dogs 00:04:00 Suggestions Of Where To Get Aromatherapy Oils From 00:03:00 Bach Flowers For Dogs What Bach Flowers Are And What Symptoms They Work With 00:05:00 Suggestions Of Where To Get Bach Flowers From 00:03:00 Additional Goodies For Dogs This Natural Remedy Works Like Magic For So Many Dogs 00:08:00 This Natural Remedy Saved My Dog From Having An Operation 00:04:00 How To Naturally Heal Ear Infections And Resolve Ear Mites 00:03:00 A Magical Remedy - Omega 3 Oils For Dogs 00:02:00 Natural First Aid Kit For Dogs How To Create Your Natural First Aid Kit Specifically For Your Dog 00:03:00 Finding A Local Homeopathic/Holistic Vet Near You How To Find Your Local Homeopathic/Holistic Vet 00:02:00 Resources This Is Your Resource List 00:03:00 Bonus Section **Bonus** How To Treat Your Dogs Ear Infections Naturally 00:02:00 **Bonus** 15 Natural Recipe Treats Your Dog Will Love 00:21:00 Please Read This First Before Watching The Next Sections 00:20:00 Mock Exam Mock Exam- Dog Training - Natural Remedies for Health & Dog Training 00:20:00 Final Exam Final Exam- Dog Training - Natural Remedies for Health & Dog Training 00:20:00

  In this training course, you will be acquainted with the various aspects of a QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement. After completing this course, you can sit for the exam and gain the "Certified ISO 9001 Foundation" credential. In holding this credential, you demonstrate that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects. About This Course   Learning objectives   Upon successful completion of this training course, the participants will be able to: Describe the quality management concepts, principles, and definitions Explain the main ISO 9001 requirements for a quality management system Identify potential actions and approaches that organizations can use to achieve conformity to ISO 9001   Educational approach   The training course is participant centered and contains: Lecture sessions are illustrated with graphics, examples, and discussions  Interactions between participants by means of questions and suggestions Quizzes with similar structure to the exam Accreditation Prerequisites   There are no prerequisites to participate in this training course.   What's Included?   Certificate and examination fees are included in the price of the training course. Over 200 pages of instructional materials containing explanations, guidance, and practical examples. An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued. In case of exam failure, you can retake the exam within 12 months for free. Who Should Attend?   The ISO 9001 Foundations training course is intended for: Managers and consultants seeking knowledge about the basic concepts of quality management Professionals wishing to get acquainted with ISO 9001 requirements for a QMS Personnel responsible for maintaining and improving the quality of products and services of their organization Individuals wishing to pursue a career in quality management Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice type exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 60 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Provided by   This course is Accredited by NACS and Administered by the IECB