39213 Courses delivered Online

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

If you’ve ever wondered how websites behave the way they do, JavaScript is the engine that brings them to life. This course offers a solid journey through developing interactive web applications using JavaScript—designed for learners keen to understand how functional apps are built from scratch. Whether you're a beginner with some HTML and CSS under your belt or someone looking to sharpen your scripting skills, this course walks you through structured, engaging projects that reflect how things work behind the screen. The lessons are smartly arranged to help you write better code, manage logic efficiently, and shape features that respond smoothly to user interactions. From dynamic interfaces to responsive designs, each module focuses on real applications of JavaScript, avoiding fluff and straightening out confusion with clean, sensible explanations. Think of it as coding with clarity, not chaos. You're not just learning JavaScript—you’re learning how to make it work the way developers use it to build sleek, functional web experiences. Learning outcomes: Gain a thorough understanding of the basics of event-driven programming and the property or style object Learn how to create a login page with validation and implement JavaScript functions Understand the concepts of a shopping cart and how to manage items in it Develop skills to create user-friendly interfaces using JavaScript Gain hands-on experience in creating a web app using JavaScript The JavaScript Project Development - Creating Web Apps course is designed to teach students how to create user-friendly web applications using JavaScript. The course covers a wide range of topics, including event-driven programming, managing a shopping cart, creating a login page with validation, and implementing JavaScript functions. By the end of the course, students will have gained a thorough understanding of JavaScript and how it can be used to create effective and engaging web applications. JavaScript Project Development - Creating Web Apps Course Curriculum Section 01: Introduction Introduction to Java Script Event Driven Programming Property or Style Object Section 02: Shopping Cart Creating Login Page Validation on Login Page Implementing Java Script Example of Shopping Cart Functions in Java Script Adding Items to Cart Removing Items from Cart Terms of Shopping Cart Files in Local Storage Section 03: Shopping Cart GUI Function for Display Cart Function for Deleting Cart Creating Input Id Section 04: Online Examination Developing Application Function for Return Document Function Check Answer How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginner web developers who want to learn how to create user-friendly web applications using JavaScript Experienced developers who want to expand their knowledge of JavaScript and its capabilities Freelancers who want to offer their clients high-quality web application development services Employees who want to improve their web development skills and become more valuable to their company Anyone interested in creating engaging and effective web applications using JavaScript. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Junior web developer: £20,000 - £30,000 Web developer: £30,000 - £40,000 Front-end developer: £35,000 - £50,000 Full-stack developer: £40,000 - £60,000 Senior web developer: £50,000 - £70,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

If you've dabbled in JavaScript but never quite built something start-to-finish, this course is your next logical step. Learn to craft an engaging online quiz using vanilla JavaScript – no libraries, no shortcuts – just you and the language itself. The project gives you the clarity and direction many tutorials skip, making it easier to actually do something with the skills you've picked up. It’s less theory, more doing, but entirely online. From setting up your questions and tracking scores to adding user interaction and smooth transitions – every bit is covered. You’ll gain the confidence to build browser-based applications with structure and purpose, while sharpening your coding logic and syntax. If JavaScript has ever felt like an unsolved puzzle, this course helps you piece it together – with no fluff, no filler, and no nonsense. Learning Outcomes: Learn how to create a quiz project using JavaScript and HTML/CSS. Gain hands-on experience with JavaScript and web development. Understand the basics of creating radio buttons, a page screen, and a question section for a quiz project. Learn how to customise your quiz project with your own questions and answers. Gain the skills and confidence to create your own web-based quiz projects. The Hands on JavaScript Project - Developing Quiz Project course is designed to provide you with hands-on experience in creating a quiz project using JavaScript and HTML/CSS. From getting started and creating radio buttons to developing a page screen and question section, this course covers everything you need to know to build your own engaging quiz project. With our step-by-step approach and hands-on exercises, you'll gain the skills and confidence to create your own web-based quiz projects that will impress your audience. Hands on JavaScript Project - Developing Quiz Project Course Curriculum Section 01: Introduction Section 02: Getting Started Section 03: Radio Buttons Section 04: Page Screen Section 05: Question Section 06: Conclusion How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Web developers who want to gain hands-on experience with JavaScript and web development. Educators who want to engage their audience with interactive quizzes. Students who want to learn how to create quiz projects and gain experience with web development. Entrepreneurs who want to create their own quiz projects for their business. Anyone who wants to explore the world of web development and expand their knowledge of JavaScript. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Front End Developer: £24,000 - £55,000 Full Stack Developer: £30,000 - £75,000 Web Application Developer: £28,000 - £65,000 Senior Web Developer: £40,000 - £90,000 Technical Lead: £50,000 - £100,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview Learn about Level 3 Diploma for Residential Childcare (England) from industry experts and boost your professional skill. This Level 3 Diploma for Residential Childcare (England) course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Level 3 Diploma for Residential Childcare (England). You'll also gain the skills of Level 3 Diploma for Residential Childcare (England) to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Level 3 Diploma for Residential Childcare (England) professionals and gain first-hand experience of Level 3 Diploma for Residential Childcare (England) problem-solving. The Level 3 Diploma for Residential Childcare (England)  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Level 3 Diploma for Residential Childcare (England), you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Level 3 Diploma for Residential Childcare (England) will provide you with the latest information and updates of Level 3 Diploma for Residential Childcare (England). It will keep you one step ahead of others and increase your chances of growth. Why buy this Level 3 Diploma for Residential Childcare (England)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 3 Diploma for Residential Childcare (England) there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 3 Diploma for Residential Childcare (England) does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 3 Diploma for Residential Childcare (England) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 3 Diploma for Residential Childcare (England) is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Child Psychology Introduction to Child Psychology 00:28:00 Module 02: Impacts of Separation and Loss on Attachment Impacts of Separation and Loss on Attachment 00:29:00 Module 03: Social and Emotional Development Social and Emotional Development 00:43:00 Module 04: Mental Health Problems in Young and Adults Mental Health Problems In Youth And Adults 00:06:00 Module 05: Personality and Intellectual Development of Children Personality and Intellectual Development in Children 00:36:00 Module 06: Language Development in Children Language Development in Children 00:32:00 Module 07: Cognitive Development Cognitive Development 00:25:00 Module 08: Autism, ADHD and Dyslexia in Young and Adults Autism, ADHD and Dyslexia in Young and Adults 00:12:00 Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults Dealing With Autism, ADHD and Dyslexia in Young and Adults 00:12:00 Module 10: Children with Special Needs Children with Special Needs 00:42:00 Module 11: Child Protection Child Protection 00:24:00

Step into the colourful world of card design where creativity meets charm. This Creative Card Making / Handmade Greeting Card Course is perfect for anyone who enjoys crafting, celebrating, or simply wants to add a personal touch to life’s special moments. From birthdays and weddings to seasonal greetings and heartfelt messages, you'll explore how to craft beautiful handmade cards that leave a lasting impression. With each module, you'll discover design techniques, layout tricks, and ideas to bring your imagination to paper – all from the comfort of your own space. This course brings together flair and fun with easy-to-follow guidance. Whether you're new to crafting or just keen to sharpen your creative edge, you’ll find the inspiration to design with confidence. No glitter explosions or artistic tantrums here – just clear, enjoyable lessons to help you create keepsake-worthy cards for every occasion. Let your creativity take the lead, one fold at a time. Key Features The Creative Card Making / Handmade Greeting Card course includes the following offers: CPD Quality Standards Accredited Creative Card Making / Handmade Greeting Card Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Creative Card Making / Handmade Greeting Card. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Creative Card Making / Handmade Greeting Card course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1: Introduction To Creative Card Making Module 2: Design Elements And Principles For Handmade Greeting Cards Module 3: Card-Making Techniques Module 4: Creating Unique Folds And Pop-Up Cards Module 5: Hand Lettering And Calligraphy Module 6: Card-Making Business Why This Online Course is Better for You: Unlike traditional classroom settings, our online Creative Card Making / Handmade Greeting Card course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Creative Card Making / Handmade Greeting Card course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Creative Card Making / Handmade Greeting Card course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Creative Card Making / Handmade Greeting Card course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Prepare for a rewarding career in the care sector with our comprehensive Care Certificate Preparation course, covering essential skills in safeguarding, communication, and person-centred care.

Register on the Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Course Outline and Introduction 00:04:00 Minimum Requirements for the Course 00:01:00 Prepayments Introduction 00:01:00 Prepaid Expenses Models: Resources Download Month End Date Prepaid Expenses Amortization Calculation 00:00:00 Exact Prepaid Expenses Payment Date Calculation 00:00:00 Accounting for Prepaid Expenses Prepaid Expenses Accounting Definition: Prepayments 00:03:00 Prepaid Expense Example: How Accounting works for Prepayments 00:03:00 Advantages and Disadvantages of Prepaid Expenses 00:03:00 Excel Formulas Detailed: Introduction to three Excel Models Introduction to PRO Excel Models and Formulas 00:06:00 Date Function 00:05:00 EOMONTH Function 00:04:00 DATEVALUE function 00:03:00 IF Function 00:08:00 IFS Function (Office 365 Only) 00:07:00 VLOOKUP Function 00:07:00 MATCH Function 00:05:00 INDIRECT Function 00:02:00 NAMED Ranges: Name Manager 00:03:00 Advanced Version of VLOOKUP Function 00:07:00 Formula Based Prepaid Expenses Model Introduction to Model and Control Panel Tab (Important Sheet Tab) 00:08:00 Formula Based Prepaid Expenses Model - Deep Dive (Part 1) 00:05:00 Formula Based Prepaid Expenses Model - Deep Dive (Part 2) 00:06:00 Formula Based Prepaid Expenses Model - Deep Dive (Part 3) 00:06:00 IFS Function - Month End date Prepayment calculation 00:04:00 Prepaid Expenses - Closing Balance Summary Tab (Formula Based Summary) 00:09:00 Protecting Formulas Cells and Fields in the Model 00:04:00 Calculate Prepaid Expenses Amortisation from Exact Start Date Exact Date Prepaid Amortisation calculation Intro 00:03:00 Formulas update and Model Changes for Exact Prepaid Exps Calculation 00:03:00 Formulas Update for Exact Date Prepaid Exps Amortisation (Part 1) 00:04:00 Formulas Update for Exact Date Prepaid Exps Amortisation (Part 2) 00:03:00 Formulas Update for Exact Date Prepaid Exps Amortisation (Part 3) 00:02:00 Formulas Update for Exact Date Prepaid Exps Amortisation (Part 4) 00:07:00 IFS Function - Exact Date Prepayments Amortisation 00:04:00 Data Validation Controls (Enhancing Data Input Controls with Protection) 00:10:00 Bonus: Prepayment Model with Opening Balance Calculation (Part 1) 00:08:00 Bonus: Prepayment Model with Opening Balance Calculation (Part 2) 00:09:00 Additional Material: Resources 00:00:00 Prepaid Expenses Summary with Power Query and Pivot Table Power Query and Pivot Table Prepayment Summary Table Intro 00:06:00 What is Power Query and Some Awesome Resources for Power Query learning 00:07:00 Power Query and Pivot Table Summary - Deep Dive (Part 1) 00:05:00 Power Query and Pivot Table Summary - Deep Dive (Part 2) 00:04:00 Power Query and Pivot Table Summary - Deep Dive (Part 3) 00:05:00 Power Query and Pivot Table Summary - Deep Dive (Part 4) 00:09:00 Using Array Formulas to Add Formula Protection 00:04:00 Bonus: Allocate Prepaid Expenditure Cost Centre Wise - 1 00:02:00 Bonus: Allocate Prepaid Expenditure Cost Centre Wise - 2 00:08:00 Bonus: Prepayment Model with Opening Balance Calculation (PQ and PT Version) 00:13:00 Advanced VBA Prepaid Expenses Amortisation Model Changing Macros Security in Excel 00:05:00 Complete Walkthrough - Advanced VBA Prepaid Expenses Amortisation Model 00:06:00 Bonus : New Version - Excel VBA Model for Prepayment Expenditure 00:08:00 BONUS: Dynamic Dashboard for Divisional Profit and Loss statements: Easy Way Dynamic Dashboard Overview 00:07:00 Importing Profit and Loss Statements Source Files and creating YTD P&L Sheets 00:08:00 Creating Dynamic Data Validation 00:02:00 Creating Named Ranges for Dynamic Table Arrays 00:03:00 Dynamic Date Column Headings for each Divisional PL Table 00:02:00 Dynamic Month and YTD Dashboard tables headings (PRO TIP) 00:03:00 Dynamic VLOOKUP Formula - Preparing First section of the Dashboard 00:04:00 Creating Rolling Dashboard with Dynamic VLOOKUP Function 00:08:00 IMPORTANT : Error Checking for your reports/Dashboard (PRO TIP) 00:03:00 Data Prep for Visualization: AREA Charts (Awesome trick using #NA Function) 00:05:00 Visualization: AREA Charts for Month - Revenue, Gross Profit and Net Profit 00:05:00 Visualization DONUT Charts Revenue, Gross Profit and Net Profit (Part 1) 00:03:00 Visualization DONUT Charts Revenue, Gross Profit and Net Profit (Part 2) 00:06:00 Power Query & Pivot Tables based Dashboard without any Formulas, Fully Dynamic Introduction - Formula-less Dashboard - Fully Dynamic and easily refreshed 00:05:00 Understanding the data files before building dashboard 00:02:00 Consolidating Reports with Power Query (Get & Transform) , How to install PQ 00:08:00 Dynamic File Path Trick in Power Query with Parameters (Amazing trick) 00:06:00 Conditional Cumulative totals with SUMIFS Function 00:04:00 Bonus: Conditional Cumulative totals with Power Query Custom Formula (M Code) 00:06:00 Dashboard Creation - Pivot Table showing Month and YTD KPIs division wise 00:06:00 Dashboard Creation Donuts Charts linked with Pivot Table (Replicate Charts fast) 00:08:00 Dashboard Creation - Line Charts 00:08:00 Update Dashboard with Additional Divisional Data with Few Click (Magical) 00:03:00 Thank you Thank you 00:02:00 Ultimate Prepaid Expenditure Model (Super Bonus) 00:02:00 Resources Resources - Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Having a diverse company culture is good for business! Diversity in the workplace promotes inclusion, innovation, and improved retention rates. A D&I strategy, however, is just one part of a commitment. What happens next? This video explores five ways that management can make sure that their D&I plans are executed and regularly evaluated. Don't let your strategy or commitment just sit on the shelf! Use these tips to make them count. Length: 4:20 Learning Objectives Develop and share equal opportunity policies compliant with the Equal Employment Opportunity Commission guidelines, promoting inclusivity among current and prospective employees.;Implement a selective and effective diversity training approach that fosters real change within the workplace and promotes diversity as a core organizational value.;Recognize the numerous advantages of a diverse company culture, including improved innovation, better decision-making, and increased employee engagement.;Identify untapped talent pools to diversify your workforce and enhance organizational performance.

It can be challenging and even confronting to manage employees who are older than you. Yet age gaps are no excuse for a lack of inclusion of older team members. This video outlines five tips to help managers approach this often-tricky dynamic. These guidelines will teach managers about supporting all team members in reaching their full potential, prevent discrimination, and help managers become more effective in their roles overall. This video is great training for all new managers and HR professionals. Length: 3:35 Learning Objectives Analyze and apply strategies for effectively managing older team members to create a more inclusive and respectful work environment.;Reflecting on personal interactions with older team members, assess the impact of age-related biases, and identify areas for improvement in communication and inclusivity.;Develop a management approach that respects the experience and expertise of older team members, actively involving them in decision-making, and supporting their professional growth.

The Functional Skills in Maths & English Course provides an excellent opportunity to strengthen your essential skills in the most approachable and engaging way. Whether you're aiming to improve your understanding of numbers or boost your ability to communicate clearly, this course helps build a strong foundation. You’ll gain the confidence to tackle everyday situations, from budgeting and measuring to writing emails and reading instructions. This online course is designed for anyone wanting to refine their Maths and English abilities, without the need for physical attendance. With clear, easy-to-follow modules, you’ll have the flexibility to learn at your own pace and revisit topics as needed. Whether you're looking to gain a qualification or simply enhance your personal development, the course caters to your needs, ensuring you’re fully prepared for the challenges that come your way. Take the first step in strengthening your Maths and English skills today, and watch your confidence grow. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Numbers Module 02: Multiples Factors Module 03: Fractions and Power Module 04: Percentages and Averages Module 05: Expressions Module 06: Decimals Module 07: Exponents and Radicals Module 08: Graphs Module 09: The Profit and Loss Module 10: Perimeter and Area Module 11: Probability Module 12: Reading Module 13: Writing Module 14: Speaking Module 15: Grammar, Spelling and Punctuation Module 16: Sentence Structure Module 17: Composition Writing Learning Outcomes: Apply numerical concepts confidently for real-world problem-solving. Demonstrate proficiency in various aspects of linguistic communication. Interpret and create graphical representations with precision. Analyse and assess financial data, including profit and loss scenarios. Utilise probability concepts in decision-making processes. Construct grammatically sound sentences and compositions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aiming to enhance mathematical and language skills. Students seeking foundational knowledge for further education. Professionals desiring a comprehensive functional skill set. Job seekers looking to boost their employability. Those pursuing a career in finance, communication, or administration. Adults returning to education for personal or career development. Aspiring entrepreneurs aiming to understand business concepts. Individuals wanting to excel in both numerical and linguistic domains. Career path Data Entry Clerk Administrative Assistant Customer Service Representative Retail Associate Receptionist Sales Support Assistant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.