Canelo Publishing Masterclasses. Book your space to peek behind the scenes of a trade publisher. Learn about the different roles and departments, how books are made and published, and how publishers interact with readers and booksellers. Hear what it takes to ensure your book gets published and becomes a hit. Learn about the key things a publisher looks for when they consider submissions or publish books. Canelo will cover questions commonly asked, as well as answering your questions live. The winners of the I Am In Print Novel Award 2023 will also be announced!
Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦠Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦠Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦠Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦠Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦠Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦠Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦠Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
The aim of the course "Socio-economic Rights, Economic Crisis, and Legal Doctrine" is to provide students with a comprehensive understanding of the impact of economic crises on socio-economic rights and the legal doctrines used to protect them. This course aims to equip students with the knowledge and skills necessary to analyze, critique, and evaluate legal frameworks and policies related to socioeconomic rights during economic crises. After the successful completion of the course, you will be able to learn about the following. Understand Legal Framework and Legal Hierarchy. Learn Socio-economic rights, economic crisis, and legal doctrine. Learn about the circumstances of justice. Understand the positive and negative obligations. Analyze the different types of crises in socio-economic. Understanding of Socio-economics Limitations, derogation, and proportionality. This course focuses on the intersection of socioeconomic rights, economic crises, and legal doctrine. It explores the impact of economic crises on vulnerable communities, particularly in relation to their socioeconomic rights. Students will examine legal frameworks and policies aimed at protecting these rights during times of economic upheaval, as well as the challenges and limitations that exist within these frameworks. The course will also delve into the role of law, policy, and economics in promoting social justice and equitable outcomes in the face of economic crises. This course focuses on the intersection of socioeconomic rights, economic crises, and legal doctrine. It explores the impact of economic crises on vulnerable communities, particularly in relation to their socioeconomic rights. Students will examine legal frameworks and policies aimed at protecting these rights during times of economic upheaval, as well as the challenges and limitations that exist within these frameworks. The course will also delve into the role of law, policy, and economics in promoting social justice and equitable outcomes in the face of economic crises. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Socio-economic Rights, Economic Crisis, and Legal Doctrineâ Self-paced pre-recorded learning content on this topic. Socio-economic Rights Economic Crisis and Legal Doctrine Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Socio-economic Rights Advocate Economic Justice Lawyer Legal Doctrine Analyst Social Policy Consultant Economic Rights Researcher Human Rights Specialist Economic Recovery Strategist Social Justice Advocate Economic Crisis Management Consultant Policy and Legal Advisor. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
The Professional Certificate in Supply Chain Network Design aims to equip the learner with the fundamental concept of supply chain and operations management so that the learner is able to understand and develop supply chain network designs. Learning Outcomes After the successful completion of the certificate, the student will be able to Learn: Supply Chain management Operations and Suppliers Global Sourcing and E-Procurement Supply Chain Relationships Locating Capacity VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Supply Chain Network Design SUPPLY CHAIN NETWORK DESIGN Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Manager Supply Chain Planner Production Manager Operations Manager Strategic Manger Management Roles Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Celebrate Chinese New Year and the year of the tiger with this special Amigurumi crochet-along - Tallulah the Tiger!