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Do you want to work as a customer service representative? Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you! This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth. Our modules are primarily based on defining, building, sustaining, and improving long-term relationships with customers. By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to : Understanding customer needs and wants Satisfying and motivating potential customers Translating them into an actual customer One of the key topics in the CRM bundle is Customer acquisition and retention this will cover issues such as : Acquiring customers at a lesser cost and acquiring as many customers as possible Acquiring customers who have an affinity and are business oriented Acquiring customers who are keen on the newer business model Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card. What other courses are included with this CRM Training? Course 01: Customer Relationship Management Course 02: Know Your Customer (KYC) Course 03: Retail Management - Level 5 Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training From this CRM bundle Learners will acquire knowledge on : What is Customer Relationship Management (CRM) Importance of CRM in business Customer Retention & Loyalty Get an understanding of how the CRM process works Importance of retail management in business Practical tools and approaches for conducting customer attitude surveys Getting to know your customers, and identifying concerns and possibilities. Learn the Formula to Talk with Strangers Public Speaking and Presentation Skills Learn how to make the best use of time So, enrol now in this CRM (Customer Relationship Management) Training to advance your career! We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff. Course Curriculum Course Curriculum of CRM (Customer Relationship Management) Module 01: Introduction to Customer Relationship Management Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM How will I get my Certificate? After successfully completing the CRM (Customer Relationship Management) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy Senior marketing managers looking for a different approach when considering how to manage customer relationships Professionals aiming to advance their careers in marketing, leadership, or CRM. Requirements Our CRM (Customer Relationship Management) Training is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices. Career path CRM manager Senior CRM manager Head of CRM Director of Performance Marketing The average salary of a CRM manager is approximately £48,000 per year Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.   Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.   Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00

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The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Getting Started The OTHM Level 3 Foundation Diploma in Information Technology aims to provide learners with the competencies and understanding necessary for a career in the IT industry or to advance to higher education. This qualification is structured to ensure that every learner can cultivate industry-specific knowledge and acquire contemporary proficiencies in computer systems, networks, programming, web development, mobile communications, cybersecurity, and social media for business.The OTHM Level 3 Foundation Diploma in Information Technology aims to provide learners with the competencies and understanding necessary for a career in the IT industry or to advance to higher education. This qualification is structured to ensure that every learner can cultivate industry-specific knowledge and acquire contemporary proficiencies in computer systems, networks, programming, web development, mobile communications, cybersecurity, and social media for business. Key Benefits Understand the purpose of computer systems. Understand the purpose and types of coding. Understand networking principles Understand the uses and features of mobile communication devices. Assess the importance of cyber security for businesses. Understand the importance of using social media in a business environment. Key Highlights This qualification will offer learners the requisite skills and knowledge to enter the world of work in their chosen sector. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Assessment Internally assessed by the centre and externally verified by OTHM Assignment based Assessment No exam Entry Requirements Learners must be 18 years of demonstrate the ability to undertake the learning and Assessment A learner not from a majority English-speaking country must provide evidence of English language competency. Progression Relevant undergraduate programmes OTHM Level 4 Diplomas Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Computer Systems Reference No : L/618/6090 Credit : 10 || TQT : 100 This unit's objective is to acquaint learners with the fundamental components of computer systems in terms of hardware and software. It further aims to enable learners to perform basic installations and configurations. The unit is designed to foster learners' comprehension of the essential constituents of computer systems and how these components can be adapted to individual needs. UNIT2- Coding and Website Development Reference No : R/618/6091 Credit : 10 || TQT : 100 The primary goal of this unit is to equip learners with an understanding of the fundamental processes involved in creating simple programs and applications, as well as the rudiments of basic website design. UNIT3- Networks Reference No : Y/618/6092 Credit : 10 || TQT : 100 This unit seeks to empower learners with the knowledge of the significance of networks in computer systems and their vital role in various applications. Learners will also acquire insights into network technologies and the delivery of a wide spectrum of networked services. UNIT4- Mobile Communications Reference No : M/618/6096 Credit : 10 || TQT : 100 The objective of this unit is to explain the evolution of mobile communication and its transformative impact on everyday life. It also aims to provide learners with an understanding of the underlying functionality that supports crucial business and e-commerce applications. UNIT5- Cyber Security Reference No : T/618/6097 Credit : 10 || TQT : 100 This unit aims to enable learners to grasp the concept of cyber security and the drawbacks and implications of inadequate cyber security measures. Learners will gain an understanding of essential terminology and the motivations of both ethical and unethical actors. Additionally, they will explore the advantages and disadvantages of implementing security by design. UNIT6- Social Media for Business Reference No : A/618/6098 Credit : 10 || TQT : 100 This unit will allow learners to explore how businesses leverage social media to promote their products and services. Learners will also be tasked with creating a social media policy and a strategic plan tailored to meet the business's specific requirements. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access