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In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Designed for professional B2B salespeople to develop a modern approach to winning business

Fall into Savings. Enjoy the biggest price fall this Autumn! Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Facilities Management including 10 premium courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Become a proficient facilitator by enrolling in our Facilities Management course. Every company has or is in need of a sought after facilitator to ensure a collaborative, productive and positive work environment. This expert-designed course will give you an overview of facilitation. It will help you to communicate efficiently, notice diverse needs, backgrounds and more. This Facilities Management course will teach you the organisational and technical skills required of a successful facilitator. Help people to become the best version of themselves by signing up today. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Facilities Management will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Facilities Management has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Facilities Management is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Facilities Management: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Facilities Management ? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Course Curriculum of Facilities Management Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Facilities Management bundle. Requirements This Facilities Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Facilitator Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in TACCP Training at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique TACCP at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the TACCP at QLS Level 3 course. Due to TACCP at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn TACCP at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The TACCP at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the TACCP at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this TACCP at QLS Level 3 course. This TACCP at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This TACCP at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the TACCP at QLS Level 3 course: Module 01: An Introduction to TACCP Module 02: Food Safety Legislation Module 03: Food Threats Module 04: Understanding the Attacker Module 05: Food Fraud Module 06: An Overview of TACCP Process Module 07: TACCP: Food Defence Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in TACCP Training at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This TACCP at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements TACCP at QLS Level 3 No prior background or expertise is required. Career path The TACCP at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in TACCP Training at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in TACCP Training at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Getting Started The CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice designed for individuals desiring to develop strategic management and leadership practices who will have the knowledge, skills and behaviours to drive business activities in a senior, regional, specialist, director or CEO management and leadership role. This course will give you the expertise and significantly improve your ability to implement fundamental management and leadership models within an organisation's strategic framework. The CMI Level 7 Extended Diploma contains a range of units that reflect the tasks and activities required by managers in roles such as senior managers, regional management, and specialist managers who are accountable to a senior manager or business owner. The Level 7 Extended Diploma in Strategic Management and Leadership Practice has an all-inclusive structure which will give you all the necessary skills and competencies to become a competent manager at the senior management level. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. Key Benefits Demonstrate to employers that you possess substantial senior management and leadership skills required to drive business activities and achieve organisational success. Develop the professionalism to deliver impact and behave ethically Demonstrate a commitment to continual learning and development Build strategic management and leadership skills to focus on the requirements of embedding the organisation's strategy Provide skills and behaviours to drive core business activities Key Highlights Do you want to develop strategic management and leadership skills and drive business activities in a senior, regional, director or CEO management and leadership role? The CMI Level 7 Strategic Management & Leadership Practice offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 7 Strategic Management & Leadership Practice can open many career pathways including, but not limited to: Senior Manager - With an estimated average salary of £ 75,270 per annum Regional Manager - With an estimated average salary of £ 52,379 per annum Specialist Manager With an estimated average salary of £56,872 per annum Regional Director, with an estimated average salary of £110,000 per annum Director, with an estimated average salary of £135,397 per annum CEO, with an estimated average salary of £155,000 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 18 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Fast Track to Chartered Manager status. You will be eligible to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the course and with 3+ years of experience in a managerial role. Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3500 to 4500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior managers, regional managers, specialist managers, or directors.  You don't need any formal qualifications to study the CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice. However, to be eligible for this course, you must:  Be 21 years of age and over Have some management experience in the junior, middle or senior level Possess the ability to complete the Level 7 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression We would recommend the below qualifications as a possible progression route, once completing the Strategic Management and Leadership qualifications: CMI Level 7 Qualifications in Management Coaching and Mentoring Why gain a CMI Qualification? The CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice is ideal for senior managers, regional managers, directors and CEOs who want to develop skills to drive business activities and deliver long-term outcomes. Achieving the globally recognised CMI Level 7 Diploma qualification will demonstrate to employers that you possess substantial senior management and leadership skills required to drive business activities and achieve organisational success. With this CMI Level 7 Diploma, you will develop skills and knowledge to manage people, projects, change, services, operations, and strategies for delivering organisational success. You will build your strategic management and leadership skills to focus on the requirements of embedding the organisation's strategy. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. You can fast-track to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice course and with at least three years of experience in a managerial role. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Risk Management Reference No : CMI 708 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand strategies for managing risk. 2. Know how to develop risk management strategies. UNIT2- Strategic Management of Data and Information Reference No : CMI 709 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the strategic management of data and information UNIT3- Strategic Leadership Reference No : CMI 701 Credit : 11 || TQT : 110 LEARNING OUTCOME 1. Understand the role and context for strategic leadership. 2. Understand the behaviours and skills for strategic leadership. UNIT4- Leading and Developing People to Optimise Performance Reference No : CMI 702 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Understand the principles for leading and developing people. 2. Understand leadership and development strategy. UNIT5- Collaboration and Partnerships Reference No : CMI 703 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the role of collaboration and partnerships. 2. Know how collaboration and partnerships further organisational success. UNIT6- Principles and Practices of Policy Development Reference No : CMI 610 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the context in which a policy is developed. 2. Know how to develop, implement and evaluate policy. UNIT7- Coaching Skills for Leaders Reference No : CMI 612 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the benefits, types and application of coaching used by leaders. 2. Know the skills, techniques and approaches required by leaders to coach. UNIT8- Developing Organisational Strategy Reference No : CMI 704 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand how to develop strategy. 2. Know how to develop strategy. UNIT9- Leading Quality Management Reference No : CMI 609 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence organisational approaches to quality management. 2. Know how to lead quality management to achieve strategic objectives. UNIT10- Entrepreneurial Practice Reference No : CMI 711 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand entrepreneurship in strategic contexts. 2. Understand the principles of entrepreneurial practice. UNIT11- Applied Research for Strategic Leaders Reference No : CMI 713 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the research process 2. Know how to develop a research proposal of strategic benefit. UNIT12- Leading Strategic Change Reference No : CMI 705 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the scope and context of strategic change. 2. Know how to propose a strategy for leading strategic change. UNIT13- Finance for Strategic Leaders Reference No : CMI 706 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand the scope of the Finance function within an organisational context. 2. Understand the role of Finance in strategic decision making. UNIT14- Personal and Professional Development for Strategic Leaders Reference No : CMI 714 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand approaches for personal and professional development. 2. Know how to develop as a strategic leader through personal and professional development. UNIT15- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. UNIT16- Strategic Approaches to Equality, Diversity and Inclusion Reference No : CMI 715 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand equality, diversity and inclusion at a strategic level. 2. Know how to develop strategic priorities for equality, diversity and inclusion. UNIT17- Strategic Approaches to Mental Health and Wellbeing Reference No : CMI 716 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the impact of managing mental health and wellbeing on organisational performance. 2. Know how to develop a culture of mental health and wellbeing. UNIT18- Marketing Strategy Reference No : CMI 710 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the context in which a marketing strategy is developed. 2. Know how to develop a marketing strategy. UNIT19- Principles and Practices of Ethical Decision Making Reference No : CMI 614 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand ethical decision making within organisational contexts. 2. Know how to make an ethical decision. UNIT20- Organisational Design and Development Reference No : CMI 707 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand organisational design and development. 2. Understand how to apply the principles of organisational design and development. UNIT21- Strategic Management Project Reference No : CMI 712 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Know how to develop a strategic management project. 2. Know how to conduct a strategic management project. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Super Learning at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Super Learning at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Super Learning at QLS Level 3 course. Due to Super Learning at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Super Learning at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Super Learning at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Super Learning at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Super Learning at QLS Level 3 course. This Super Learning at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Super Learning at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Super Learning at QLS Level 3 course: Module 1: Introduction to Super Learning Module 2: Improving Your Memory and Brain Module 3: Crucial Factors of Super Learning Module 4: Preserving Your Focus Module 5: The Process of Problem Solving Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Super Learning at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Super Learning at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Super Learning at QLS Level 3 No prior background or expertise is required. Career path The Super Learning at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Super Learning at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Super Learning at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Understand what assertiveness really is and how to deal with challenging situations more confidently.

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary