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Efficient ways to create professional-looking diagrams, images and screenshots Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation. It's ideal if you’re: Looking to start your career as a Technical Author, Technical Writer, or similar role Writing instructions, but you’ve never had any proper training in how to do this well You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice. This technical communication course is accredited by the Institute of Scientific and Technical Communicators The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members. Learn from the experts As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. Professional certification as a technical communicator Cherryleaf’s training courses can help you be admitted to the national professional body for technical communicators in the UK (it also has members around the world) - The Institute of Scientific and Technical Communicators (ISTC). Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. Being a member of the ISTC can help in having your skills and experience recognized by others. Comments from delegates There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future. Emma W., ARM plc I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job! Amber A. I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support. Karl D. Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated. David H. Who is this course for? This course is ideal for you if you need to: Create end-user documentation and other forms of instructional content with ease Master the fundamentals of technical writing Get a solid understanding of the Technical Author’s role. This course is ideal for more experienced technical writers who’ve never had any formal training. What is a Technical Author? Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians. Based in the United States or mainland Europe? We've designed the course to work for people living all around the world. On the videos, you'll hear a lovely, clear British accent. What will I learn? In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise: The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work). The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production. The skills you need as a technical communicator. How to work more efficiently. This framework will help you avoid wasting time. How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way. We don’t like to overhype our courses, so here are some reasons why not to get our technical writing training course. Those are: If you have requirements for your documents to meet specific regulatory documentation standards in these industry sectors: aerospace, military, railway, or automotive. Where documentation must be written to a specific XML standard. (You’ll need to take our DITA module in our advanced course as well). If you need to write technical API documentation for developers. (You’ll need to take our API module in our advanced course as well). Apart from that, this course will help you create the user assistance for your application or product. Duration and delivery format The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can download the course handouts as Word or PDF files. With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can pause the videos at any time and return to the course at times that suit you. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section The purpose of technical documentation (7:17) The different models for technical documentation (9:52) What is a technical author? (21:24) Adopting a user-centred design approach (10:38) Overview of the writing process (10:40) Planning your content (10:24) Researching the product and audience (13:20) Software tools (10:40) Writing the topics – Overview (30:31) Writing the topics – How to write and present different types of information (13:33) Writing the topics – Using images and videos (11:43) Writing the topics – Index, Search and Metadata (16:57) Hyperlinking (5:20) Reviewing and editing (9:42) End of course (7:21) Bonus content Frequently Asked Questions When does the course start and finish? It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?You have access for 12 months.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

How to prevent mental illness New insights into the causes of mental illness, including severe conditions like schizophrenia, are explaining distressing symptoms and reducing suffering… Despite the billions spent trying to alleviate mental illness around the world, the rates of mental and emotional distress are increasing. Why? What is going wrong? Why are millions of people so stressed? And what can we do about it? Brilliant online course! At last, a clear explanation of what causes mental illnesses.PSYCHOLOGIST Why take this course ‘From Stress to Psychosis: how to prevent mental illness’ gives you the answers – and much more.. Over the last two decades, course tutor Ivan Tyrrell has played an influential role in integrating psychotherapy and counselling with the latest findings about brain functioning and human behaviour. On his enlightening course, you will find out how this knowledge – and the many insights derived from it – can be easily applied to improve the mental health of people suffering from a wide range of conditions, including the more serious. He explains, among other things, what happens to us when the brain is put under stress; why stress is associated with mental illness; why some people experience psychotic episodes and others don’t; what the difference is between being ‘stressed’ – which doesn’t feel good – and being ‘stretched’, which does. And why people on the autistic spectrum experience stress so intensely. You will also discover what people need to lead mentally and emotionally healthy lives – and what the best type of help is for anyone requiring psychotherapeutic interventions in order to recover quickly from stress overload, depression and anxiety disorders (including PTSD). And you will learn about a revolutionary new theory – described by some psychiatrists as “the only model on the table that explains the symptoms of schizophrenia” – which throws much-needed light on this distressing illness and explains why it has been virtually eliminated in communities where the correct approach to dealing with early onset of psychosis exists. The resulting psychotherapeutic human givens guidelines are already improving treatment – bringing important new hope to sufferers and those working with or caring for them. A different approach to the medical model – more humane and holistic, which is what is needed.OUTREACH & DEVELOPMENT WORKER (MENTAL HEALTH) What will you learn A better understanding of what ‘mental illness’ is The three reasons why all mental illnesses arise Why some stressed people – but not others – go on to experience psychotic symptoms (such as hallucinations, delusions and hearing voices) A richer understanding of the mind/body connection and its impact on our emotional and psychological health What increasing stress levels do to our brains and bodies Information about more effective treatment possibilities that are opening up for clinical psychology, psychotherapy and counselling A moving insight into Asperger’s syndrome Why high functioning people with Asperger’s are easily stressed and cause stress in others What everyone needs to be mentally and emotionally healthy – and how to maintain that wellbeing Natural ways of reducing emotional arousal and avoiding stress overload The central role of emotions in our lives – and why taking it into account is essential for psychotherapy to be successful Knowledge of the APET™ model – which rapidly improves psychotherapeutic outcomes and interventions – and how to integrate it into your work Illuminating case histories The brain as a pattern-matching organ – and what this means for mental health and successful therapy A remarkable observation (shown on film) about the connection between stress, dreaming, depression and psychosis Includes: Course notes Accredited CPD certificate and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Course Programme Part 1How everyday life affects the mind/body system Part 2The APET™ model explored: its application with stress and depression Part 3Psychosis: what is going on? Part 4Treating psychological trauma quickly Who is this course suitable for? Anyone working with or caring for stressed, depressed and anxious people, or people suffering from schizophrenia or psychotic episodes, who wishes to understand what’s causing the symptoms and how best to help This includes: psychotherapists, counsellors, clinical psychologists, psychiatrists, doctors, psychiatric nurses, occupational therapists, health visitors, nurses, pastoral workers, social workers, youth workers, HR consultants, HR managers, wellbeing officers, trainee counsellors, psychology students, etc. Anyone wanting to know more about the latest effective strategies for alleviating emotional distress, which incorporate the latest insights from neuroscience This course is for you if – for personal or professional reasons – you want to know the best ways to help someone who is overly stressed and/or you fear they could be heading for a breakdown What's included? 13 Videos 17 Quizzes PDF Course notes Life-long access CPD Certificate Course format ‘From Stress to Psychosis’ is based on our one-day seminar of the same name. This online course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Ivan Tyrrell. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. You can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the course, you will receive an Accredited CPD certificate, which counts towards the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Ivan Tyrrell Ivan Tyrrell worked for many years as a psychotherapist and now spends most of his time lecturing and writing. Read more

Have you ever felt powerless in the face of anger? If so, this practical and highly informative course is for you – learn how to take back control… Accredited CPD: 6 hours Distressing, inappropriate and often violent expressions of anger, frustration and rage are on the increase in all areas of public and private life causing mental ill-health, stress, misery and sometimes even physical injury and death – but it doesn’t have to be this way. Learning how to manage anger effectively is key to maintaining a positive mindset and healthy relationships… Having done several courses over the years on handling aggression, I was surprised at how much I could learn from this online anger management courseREGISTERED CARE MANAGER Why take this course The best way to help yourself and others is to understand the causes, triggers and behaviour patterns of anger, and learn the effective techniques for diffusing and coping with aggressive situations. Leading expert Joe Griffin’s online anger management course gives you all of the valuable techniques and the information you need. It covers: anger and health; anger at work; anger in school; road rage; anger and personal safety; anger in relationships; aggressive public out-bursts of rage and much more. It also contains essential information – that will help to keep you safe – if you deal with the general public or work with people suffering from anger disorders. This excellent, well-structured online Anger Management course brings much of what I’m learning into context through practical examples and case histories. Useful in my personal life as well as my working relationshipsLISE BRATTON, EDITOR/ DESIGNER What will you learn Enhanced personal safety in potentially dangerous situations A new ‘toolbox’ of effective anger management strategies for calming down and dealing with angry people Greater understanding about the relationship between anger and emotional and physical health Insight into what triggers your own anger – and how to control it Better communication and conflict resolution skills The Five Myths about anger – that everyone needs to know Information about the effects of anger on our minds and bodies Ways to diffuse potentially violent situations Three invaluable techniques for disarming criticism Why people react aggressively without thinking of the consequences The difference between healthy and destructive anger Understanding road-rage – and how to reduce it The importance of helping children to manage their anger better A better understanding of why anger and aggression are on the increase Ways to inoculate yourself against stress build-up How to deal with passive aggression What makes a ‘rage-aholic’ – why getting angry can become addictive Using non-verbal signals to diffuse situations Improved treatment strategies for helping patients and clients master their uncontrolled anger Course notes Accredited CPD certificate, that also counts towards the Human Givens Diploma and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Learn more > Course Programme Part 1Why anger and aggression are on the increase Part 2How to effectively control your own anger Part 3Coping effectively with other people's anger Part 4The aggression inhibition reflex Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too What's included? 13 Videos 21 Quizzes PDF Course notes Life-long access CPD Certificate Course format The Effective Anger Management online training course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. The online course comes with life-long access so you can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

Vital information about depression for everyone – includes new insights and research findings which dramatically improve recovery rates and reduce relapses Accredited CPD: 6 hours Despite being on the increase, depression is actually one of the easiest disorders to treat successfully and quickly – once you know how. The best online depression training I've ever hadMENTAL HEALTH WORKER Why take this course This popular online depression course with psychologist Joe Griffin, a leading expert in the field (and co-founder of the human givens approach), shatters the many myths that still surround this distressing condition and how it should be treated. It gives you the new insights, information and research findings that have been quietly revolutionising the effective treatment of depression for well over a decade. Literally thousands of people in the UK and Ireland have already been helped to recover from depression – often remarkably quickly – as a result of the new information taught on this course. Among other things, you will discover: what really causes depression; why depressed people wake up tired and unmotivated; the link between worrying, dreaming and depression; why some forms of psychotherapy can actually be harmful when treating depression; why the appropriate type of psychotherapy has a dramatically lower rate of relapse than antidepressants and is also the most effective treatment – even with severe cases and postnatal depression. For the sake of the millions of people affected by depression around the world (including rising numbers of children, young people and the elderly), this information needs to be much more widely known. It doesn’t just transform lives – it saves them… So much valuable information about depression – makes total senseGENERAL PRACTITIONER What will you learn Essential new information about why people become depressed A better understanding of what depression really is, why it’s on the increase and how to diagnose it Clear explanations of symptoms such as waking up tired and unmotivated Practical help to quickly break patterns of depression, move people on and prevent relapse New insights into the dissociative elements of depressive lifestyles An important understanding of why some forms of psychotherapy can make depression worse Techniques for tackling rigid thinking and negative expectancy Why some people are more vulnerable to depression than others How to make a positive difference straight away Ways to talk to suicidal people – this training saves lives The myths that have grown up around depression How to manage bi-polar depression psychologically The links between emotional arousal, REM sleep, dreaming and depression How this discovery dramatically improves our ability to help people get out of depression quickly The most effective strategies for successfully treating depression The causes of postnatal depression and how best to treat it How to help with excessive grief Lots of case history examples which illustrate how these new insights combined with the most effective brief therapy techniques can help people recover as quickly as possible Ways to ‘inoculate’ yourself against depression Includes Course Notes Accredited CPD certificate Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Who is this course suitable for? Anyone wishing to gain a better understanding of the causes and symptoms of depression, and why some people are more vulnerable than others All health and welfare professionals ‒ if you have to deal with, treat or care for depressed people, the new insights on this course will make your work easier and more effective Anyone concerned about the side effects of drug treatments who would like to know about the recent discoveries and easy-to-learn psychotherapeutic techniques that combined can lift depression quickly What's included? 19 Videos 28 Quizzes PDF Course notes Life-long access CPD Certificate Course format ‘How to break the cycle of depression’ is based on our previous one-day seminar of the same name. This online course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. You can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

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Advanced Python training course description This course caters to network engineers aiming to enhance both their Python proficiency and network automation skills. Delving deeper into key areas such as netmiko, Nornir, and ncclient, we also focus on automating network testing and validation. Participants gain greater confidence working with Python functions, classes, objects, and error handling. The course additionally introduces more libraries like Scrapli, TTP, pyATS, Genie, pybatfish, and Suzieq, which cover parsing strategies, automation testing, validation, network analysis, observability, and telemetry. The curriculum also encompasses concurrency techniques. What will you learn Write Python modules and functions. Evaluate techniques to parse unstructured data. Use NETCONF filters. Handle Python errors effectively (try, assert…). Use postman. Automate testing and validation of the network. Use scrapli, Genie, batfish and Suzieq. Advanced Python training course details Who will benefit: Network engineers. Prerequisites: Python for network engineers Duration 5 days Advanced Python training course contents Review CLI, NETCONF, RESTCONF, structured versus unstructured data, gNMI and when to use which. PEP 8. Naming conventions. Packages, modules, Classes and methods. The scrapli library. Netmiko versus scrapli. Hands on: scrapli, Dictionaries versus Regular Expressions. Modules and Functions Writing your own modules, containers versus packages, virtual environments. Best practices, calling functions, writing your own functions. Parameters, arguments. Named arguments, dictionaries as arguments. Builtins. Docstrings. Main. __name__, __main__ . Program arguments. Hands on: Getting interfaces, showing interface status using Netmiko and functions. Using dictionaries as arguments. Writing your own modules. Parsing strategies Turning unstructured data into structured data. textfsm, PyATS Genie parser, NAPALM getters, Template Text Parser. Hands on: Genie parser, TTP. Accessing structured data with lists and dictionaries. Classes, objects and Python Python classes in Genie, PyEZ and others . Hands on: studying network automation classes, objects, methods and attributes. Configuration management - more nornir, ncclient, requests Nornir tasks. Nornir results, Nornir functions, Nornir plugins. Nornir processors. YANG, YANG models, pyang. NETCONF hello. Capabilities. Schemas. Filters. Subtrees. XPATH. Exploring available YANG data models. NETCONF and network wide transactions. Asserting NETCONF capabilities. Configuration types. Locking configurations, commits. NETCONF data stores. Netconf-console. RESTCONF differences from NETCONF. URI construction. Postman. More XML and JSON. Git and configuration versions. Hands on: Nornir and Jinja2. Exploring available models, NETCONF filters. Using postman. Python error handling and debugging Context handlers, try, assert, logging, pdb, pytest, unit testing, chatgpt. Hands on: Writing code with each of the error handling methods, investigating what happens on an error. Use chatgpt to debug your code. Python Automation Testing Testing and validation. pyATS, Genie. Testbed file. Genie parse, genie learn, genie diff. Genie conf, Genie ops, Genie SDK, Genie harness. Xpresso. Hands on: Using Genie for state comparisons of the network. Network analysis Batfish, pybatfish, configuration analysis, analysing routing, analysing ACLs. Pandas. Pandas dataframe. Filtering and selecting values of interest. Hands on: Use Batfish to analyse network snapshots, find network adjacencies, flow path analysis. Network observability Suzieq, using docker, using as a package. Sqpoller, suzieq-gui, suzieq-cli, sq-rest-server. Namespaces and seeing devices, network state and Asserts. Time based analysis, snapshots and changes. Hands on: Suzieq: Gathering data from the network, analysing data from the network. Network state assertion. Telemetry gRPC, gNMI. CAP, GET, SET. Subscriptions. Model Driven telemetry. Hands on: Analysing telemetry data with Python. Concurrency asyncio, threads, processes. Nornir concurrency. Scrapli and netmiko concurrency. Hands on: Multiple SSH connections to devices at same time. Scarpli asyncio.

Developing and using our innate resources well is as integral to mental health as meeting our emotional needs – join HG co-founder Ivan Tyrrell and Diploma tutor Carol Harper to explore them further Accredited CPD Certificate: 5 hours Suitable for: All health and welfare professionals – and anyone interested in what makes us who we are A perfectly coordinated seminar, a ‘dance’ between psychotherapy geniuses Ivan Tyrrell and Carol Harper - I wouldn't have missed it for the worldIAKOVOS FLASKIS Why take this course Nature provided us with a wealth of inbuilt resources to help us get our innate physical and emotional needs met. They are a fundamental part of being human, what we call human ‘givens’, and can be usefully thought of as internal guidance systems that not only enable us to survive but to achieve remarkable things. They have been continuously refined over thousands of years and are still evolving. A lot of attention is given to the importance of ensuring that people’s innate emotional and physical needs are met well – but our resources are an integral part of this: if they are not fully developed, or are misused or even damaged, we can suffer greatly. A clear understanding of these guidance systems, how they work and what they do for us, is essential if you wish to help others, improve our society, or understand yourself and those around you better. This is especially true if you are an involved parent, teacher, manager, or any kind of therapist. If you work with, or for, others you need this knowledge – understanding what makes us all ‘tick’ should be at the heart of everything we do. Amazing! Incredibly fascinating subject delivered with a deep respect for the profound human resources with which we are endowed...DAMIAN FEARNS, TRAINER, FACILITATOR, COACH What you will gain A deeper understanding of yourself and others More insight into the holistic nature of the rich but incomplete patterns that we inherit from our genes How and why these patterns must seek their completion in the environment An increased understanding of how memory is involved in learning – from birth to old age Guidance about how malleable memory is and why forgetting is as important as remembering The unexpected science behind emotional arousal – how emotions are created moment by moment A deeper understanding of the APET model – and why metaphorical pattern matching is central to all human interactions and endeavours Greater insight into why emotions create trance states in us – and the role this plays in many disorders Why being able to go into trance is essential for learning A richer understanding of the important role imagination plays A better understanding of how dreaming preserves the integrity of our genetic inheritance The confidence and skills to build on the instinct for rapport and what happens when that instinct is only crudely met in infancy An understanding of how rapport plays an important part in language acquisition How to counter the blight of loneliness Why reasoning is important and so difficult for some people What it means to ‘know’ something How we can check out our own emotional responses and biases We also consider whether intuition is an innate resource and the role accessing the Observing Self has in spiritual development And much more… No prior knowledge of the human givens approach is needed to benefit from this course. What's included? 14 Videos 10 Multiple choice quizzes PDF Course Notes & downloads Life-long access CPD Certificate Course programme The ‘A closer look at our innate resources’ online course is split into 10 sections and covers the following: Resources: guidance systems for life and learning Emotions, dreaming, trance states, imagination The ability to build rapport Reason, how we know and the Observing Self This course has been independently accredited by the internationally recognised CPD Standards Office for 5 hours of CPD training. Meet your tutors Ivan Tyrrell Ivan Tyrrell worked for many years as a psychotherapist and now spends most of his time lecturing and writing. Read more Carol Harper Carol has 30 years’ experience in private practice, her holistic outlook and curiosity has influenced her professional development… Read more Good to know This new online course is based on live online training given during the pandemic. It gives you a unique opportunity to learn from Ivan Tyrrell, co-founder of the human givens approach, and co-author with Joe Griffin of best-selling books about our innate needs and resources. He is joined by senior tutor Carol Harper – and together they draw on their extensive knowledge and lifetimes’ experience to share key insights that will deepen your psychological understanding and increase your ability to help people.

CCNP (ENARSI) training course description The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course. This course helps prepare for the exam, Implementing Cisco Enterprise Advanced Routing and Services (300- 410 ENARSI), which leads to the new CCNP What will you learn Gain the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. Qualify for professional-level job roles in advance routing and services Prepare for the Implementing Cisco Enterprise Advanced Routing and Services Exam (300-410 ENARSI). CCNP (ENARSI) training course details Who will benefit: Enterprise network engineers, System engineers, System administrators, Network administrators. Prerequisites: CCNP core Duration 5 days CCNP (ENARSI) training course content Course Objectives Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6 Optimize classic EIGRP and named EIGRP for IPv4 and IPv6 Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6 Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments Optimize OSPFv2 and OSPFv3 behaviour Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6 Implement route redistribution using filtering mechanisms Troubleshoot redistribution Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA) Configure Multiprotocol-Border Gateway Protocol (MPBGP) in IPv4 and IPv6 environments Optimize MPBGP in IPv4 and IPv6 environments Troubleshoot MPBGP for IPv4 and IPv6 Describe the features of Multiprotocol Label Switching (MPLS) Describe the major architectural components of an MPLS VPN Identify the routing and packet forwarding functionalities for MPLS VPNs Explain how packets are forwarded in an MPLS VPN environment Implement Cisco Internetwork Operating System (IOS) Dynamic Multipoint VPNs (DMVPNs) Implement Dynamic Host Configuration Protocol (DHCP) Describe the tools available to secure the IPV6 first hop Troubleshoot Cisco router security features Troubleshoot infrastructure security and services Course Outline Implementing EIGRP Optimizing EIGRP Troubleshooting EIGRP Implementing OSPF Optimizing OSPF Troubleshooting OSPF Configuring Redistribution Troubleshooting Redistribution Implementing Path Control Implementing Internal Border Gateway Protocol (IBGP) Optimizing BGP Implementing MP-BGP Troubleshooting BGP Exploring MPLS Introducing MPLS L3 VPN Architecture Introducing MPLS L3 VPN Routing Configuring Virtual Routing and Forwarding (VRF)-Lite Implementing DMVPN Implementing DHCP Introducing IPv6 First Hop Security Securing Cisco Routers Troubleshooting Infrastructure Security and Services Troubleshooting with DNA Center Assurance. Lab outline Configure EIGRP Using Classic Mode and Named Mode for IPv4 and IPv6 Verify the EIGRP Topology Table Configure EIGRP Stub Routing, Summarization, and Default Routing Configure EIGRP Load Balancing and Authentication Troubleshoot EIGRP Issues Configure OSPFv3 for IPv4 and IPv6 Verify the LinkState Database Configure OSPF Stub Areas and Summarization Configure OSPF Authentication Troubleshoot OSPF Issues Implement Routing Protocol Redistribution Manipulate Redistribution Manipulate Redistribution Using Route Maps Troubleshoot Redistribution Issues Implement PBR Configure IBGP and External Border Gateway Protocol (EBGP) Implement BGP Path Selection Configure BGP Advanced Features Configure BGP Route Reflectors Configure MP-BGP for IPv4 and IPv6 Troubleshoot BGP Issues Configure Routing with VRF -Lite Implement Cisco IOS DMVPN Obtain IPv6 Addresses Dynamically Troubleshoot DHCPv4 and DHCPv6 Issues Troubleshoot IPv4 and IPv6 Access Control List (ACL) Issues Configure and Verify Unicast Reverse Path Forwarding (uRPF) Troubleshoot Network Management Protocol Issues: Lab 1 and 2

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.