394 Courses delivered Online

If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios. We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction. This course will help participants: Develop a structured and client-focused approach to creating high quality sales opportunities and account growth Learn persuasion and influencing skills to better define needs and develop opportunities Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales Develop advanced sales questioning skills and techniques; understand the importance of listening Understand how to add value at all stages; plus gaining competitive advantage Develop proven ways to overcome and reduce price pressure Know when to use options and upselling when presenting products and solutions Develop techniques and skills for improved negotiation and closing 1 Advanced Selling - How to Increase your sales results Review of pre-course data and questionnaire The AVC model of increasing your sales results Creating a sales growth plan to achieve higher sales targets Mapping the accounts and products for targeted growth 2 The Four Cs to structure a sales call Research before the meeting or call; setting objectives, planning and preparation How to gain instant rapport and taking control - including online meetings Qualifying and initial questioning skills Creating an agenda and first-meeting structure: Four Cs Planning and practice sessions 3 Building bigger and better sales opportunities How to use questions to 'build' more opportunities Learning and using high-impact and third-level questions Advanced sales questioning techniques: five questioning techniques Qualifying and gaining commitment to the next stage Planning and practice sessions - advanced questioning skills 4 Presentation and persuading skills best practice Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition by using options Professional and effective presentation skills Writing compelling sales proposals that improve your conversion rate Planning and practice session - presenting your solution 5 Overcoming concerns and client questions Proven techniques for answering client objections and concerns How to isolate, prioritise and answer objections, including price Overcoming delay and procrastination Planning and practice session - answering client concerns 6 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Take your technical skills to a new level with the popular Hotel Management, Travel and Tourism Bundle Course. Enrol the course instead of wasting time on a low-quality course. Anyone interested in learning Hotel Management, Travel and Tourism Bundle Course should take this course. Get trained from industry experts and quickly acquire the practical knowledge and skills you'll need to succeed in your chosen field. The Hotel Management, Travel and Tourism Bundle Course online is accreditedby CPD. This training course takes about 9 hours to complete. You'll also get expert assistance from us to answer any queries you may have while studying our course. To provide you with the most comfortable and rich learning experience possible, we divided the course into several in-depth modules. After completing the course successfully, you will receive an instant e-certificate as proof of your skills and competency. Simply enrol in this course to add these excellent new skills to your resume and increase your employability. The Bundle Course provides students with an in-depth learning experience at their own pace to enhance their skills development. This course will teach you what you need to know to advance in your chosen field. Enrolling in the course will help you land your dream job quicker than you ever imagined. Get prepared for the role you want. The Hotel Management, Travel and Tourism Bundle Course has been designed by experts to create a rich and in-depth learning experience for all the students. Enrol on the course now and get immediate access to all course materials. Use any internet-enabled device to access the course materials. Start your learning journey with this course straight away and take a step forward in securing a better future! Why Prefer Us? Standard-aligned lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Receive a certificate upon successful completion Complete the program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday). Curriculum of this Bundle Course: ***Hotel & Hospitality Management*** Module 1. Introduction Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4. The Process of Selection and Recruitment in Hospitality Industry Module 5. The Process of Development and Training in Hospitality Industry Module 6. Hospitality Operations Module 7. Management of Service Quality in Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicator Module 10. The Revenue Management Module 11. Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in UK Module 14. Career Prospects in the Hospitality Industry ***Travel & Tourism*** Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Assessment Process After you've completed all of the modules, an automated multiple-choice assessment will be used to evaluate your skills and knowledge. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills With a Certification of Completion Upon passing the assessment, you will receive proper certification accredited by CPD. You can order the certificate at the cost of £10 for PDF and £29 for hardcopy certificate or both for £34. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for anyone interested in this topic and wants to learn more about it. If you're interested in developing your expertise in this field and being a part of this service, our Bundle Course is here for you. Requirements Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. No previous knowledge requirements for the Hotel Management, Travel and Tourism Bundle Course program; this is open to anyone! All you need is a device and an Internet connection to get started with Bundle Course. Career path Once you have completed this Bundle Course, you can boost your career in the relevant sector. This Hotel Management, Travel and Tourism Bundle Course will surely help you to get ahead of the competition. The Bundle Course certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.

In today's fast-paced and competitive world, staying ahead requires constant growth and upskilling. Welcome to Travel & Tourism Online Course, an empowering journey designed to equip you with the essential knowledge and skills in [Title] to thrive in your professional endeavours. This comprehensive Travel & Tourism for Travel Agent course combines theoretical concepts with essential applications, providing you with a well-rounded understanding of the topic. Whether you're a seasoned professional seeking to enhance your expertise or a newcomer eager to embark on a new career path, this course offers the tools and insights necessary to unlock your true potential. This Travel & Tourism for Travel Agent course holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Teaching Assistant course promises not just education, but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Enrol in Travel & Tourism for Travel Agent today and embark on a transformative journey that will set you up for success in the dynamic and evolving world of Travel & Tourism. Unleash your potential and take the first step towards a rewarding and fulfilling career! Learning Outcomes By the end of this Travel & Tourism for Travel Agent course, you will: Gain a deep understanding of the fundamental principles and theories in Travel & Tourism. Acquire the ability to critically analyse and solve complex problems related to the topic. Enhance your communication and teamwork skills, essential for collaborating effectively in professional settings. Apply the learned concepts in Travel & Tourismto drive innovation and make strategic decisions within your field. The Travel & Tourism for Travel Agentcourse is designed to provide students with a comprehensive understanding of the dynamic and exciting field of travel and tourism. Through a series of carefully crafted modules, students will delve into various aspects of the industry, gaining essential knowledge and skills to excel in this thriving sector. In the introductory module, students will gain a broad overview of travel and tourism, exploring its historical significance and its impact on economies and cultures worldwide. Moving forward, the course delves into key topics such as tourism products and services, tour operating and travel retailing, and marketing strategies specific to the industry. Students will also develop effective communication skills and learn to provide exceptional customer service to ensure customer satisfaction. As the travel industry continues to evolve, the course addresses contemporary issues, such as crisis and visitor attraction management, transport management procedures, and sustainable tourism. Students will explore the challenges and opportunities, including emerging travel destinations and the impact of Brexit on the tourism industry. Furthermore, the course highlights the significance of public awareness campaigns and the role of human resource management in the travel industry. By examining travel and tourism issues, students will gain a holistic understanding of the sector and be equipped with the necessary tools to succeed in this fast-paced industry. Embark on an exciting journey into the world of Travel & Tourism. Enrol in our comprehensive course today to expand your knowledge, enhance your skills, and embark on a rewarding career in this thriving industry. Join us and be part of shaping the future of travel and tourism! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals looking to expand their knowledge and skills in Travel & Tourism. Recent graduates seeking to enter the job market with a competitive edge. Individuals considering a career change into Travel & Tourism. Entrepreneurs aiming to gain insights into Travel & Tourism to boost their business strategies. Anyone interested in broadening their understanding of Travel & Tourism for personal or professional growth. This Travel & Tourism for Travel Agent course is suitable for anyone aspiring to start a career in the relevant field. Also for those who are interested in enrolling in further - IGCSE Travel & Tourism, Level 2 Certificate in Travel and Tourism, Level 2 Diploma in Travel and Tourism, Level 3 Diploma in Travel and Tourism, Level 5 Diploma in Management for Travel and Tourism, Level 1/Level 2 First Certificate in Travel and Tourism. Requirements This Travel & Tourism course requires no formal qualifications. Career path This Travel & Tourism for Travel Agentcourse will be beneficial for anyone looking to pursue a career as: Travel Consultant: £18,000 - £30,000 per year. Tour Operator: £20,000 - £35,000 per year. Event Planner: £22,000 - £40,000 per year. Tourism Marketing Specialist: £25,000 - £45,000 per year. Travel Agency Manager: £30,000 - £60,000 per year. Certificates Certificate Of Completion Digital certificate - Included

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

5 day live online class Total duration: 15 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over a 5 day period

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. Overview Upon successful completion of this course, you will know: ? Agile principles and practices that will enhance team productivity and improve customer satisfaction ? How to create transparent communication among stakeholders ? How to manage project's scope, schedule and budget in an Agile environment ? How to maximize business value and deliver most value early in the project ? How to build high-performing team ? How to plan at multiple levels and manage stakeholders' expectations ? How to detect, track and resolve risks in an Agile project This course provides participants with a solid foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices. Introduction to the PMI-ACP© Course and ExamAgile Principles and Mindset Agile project Management Framework: ? What is Agility ? Agile Manifesto ? Agile Principles ? Agile Methodologies: Scrum, Kanban, Extreme programming (XP), Lean ? Agile leadership ? Agile process overview Value-Driven Delivery What is Value-driven delivery, how to deliver value early and minimize waste Assessing Value - Return on Investment (ROI), net present value (NPV), Internal rate of return (IRR), earned value management, managing risk Value Based prioritization ? Customer-Valued prioritization, prioritization schemes (Kano analysis, MoSCoW, relative prioritization / ranking Delivering incrementally ? Minimal Viable Product (MVP), Minimal marketable Feature (MMF), Work In progress (WIP), WIP Limits, Bottlenecks, Cumulative Flow Diagram (CFD) Contracting in Agile projects Verification and validation Stakeholder Engagement Identifying project stakeholders Managing stakeholder engagement Establishing a shared vision ? Agile chartering, Definition of 'Done' (DoD), Agile modelling, wireframes, personas Communication Management ? face to face communication, two-way communication, knowledge sharing, information radiators, social media Working collaboratively ? workshops, brainstorming, collaboration games Interpersonal skills for Agile success ? emotional intelligence, active listening, facilitation, negotiation, conflict resolution, participatory decision making Team Performance Agile team roles High-performing Agile teams ? stages of team development Adaptive leadership Creating collaborative team spaces ? co-located teams, osmotic communication, distributed teams Tracking team performance in Agile teams ? burn charts, velocity Adaptive Planning Defining adaptive planning Principles of Agile planning Tools for sizing and estimating Releases and Iterations planning Problem Detection ?nd Resolution How problems impact a project Detecting problems ? lead time and cycle time, defects, variance analysis, trend analysis, control limits Managing projects threats and issues ? risk-adjusted backlog, risk severity, risk burndown graphs Solving problems Continuous Improvement Multiple levels of improvement ? processes, product, people Implementing continuous process improvement ? process tailoring, systems thinking, process analysis, value stream mapping, project pre-mortems Working towards continuous product improvement ? product feedback loops and learning cycle Leading continuous people improvement ? retrospectives, team self-assessments PMI-ACP© Exam Preparation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process

Are you planning to get involved in the multi-billion-dollar hotel industry? Are you planning to be a standout candidate in this vastly competitive field? Our specialised Hotel Receptionist training might assist you in getting there! Increase your knowledge with top-notch instructions, and study Hotel Receptionist to benefit from a well-thought-out, cost-effective training program. This Diploma in Hotel Receptionist Course at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We intend to help you every step of the way, and our devoted team will be on hand around the clock to address any questions. The learning modules are brief yet in-depth, and they are designed to help you learn as much as you can in the shortest amount of time. Additionally, the Hotel Receptionist Course will get you a CPD-approved certificate and enable you to study wherever and whenever you like. Instead of the other way around, we work to meet your expectations. Accept our offer of learning with the Hotel Receptionist Course, and you might soon be on your way to a high-flying position in a related industry. So enrol in our Hotel Receptionist course to advance your profession and your current knowledge and skills. This Hotel Receptionist course will assist the learners in knowing about A synopsis of the hotel industry. Controlling Front Office Activities Enhancing Communication Skills Systems for Keeping and Filing Records Why Prefer This Hotel Receptionist Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Hotel Receptionist course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The course clarifies the fundamental responsibilities of important hotel departments and exposes you to the fundamentals of being a hotel receptionist. It also helps you improve your customer service abilities. With the help of this thorough course, you may fulfil your goals and prepare for your perfect career. Students can complete the in-depth learning experience at their own speed in order to advance their professional growth. *** Course Curriculum *** Here is the curriculum breakdown of the Hotel Receptionist course: Module 01: Introduction to Reception and Receptionist Module 02: An Overview of the Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: Management of Front Office Operations Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Time Management Module 09: Record Keeping and Filing Systems Module 10: Communication Skills Module 11: Marketing in Travel and Tourism Business Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Hotel Receptionist Course at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Receptionist course is well-suited for People who want to learn more about Hotel Receptionist. Employees already working in this profession Students Aspirants looking to work in the Hotel Sector Hospitality Managers Requirements You will not need any prior background or expertise. All you need to take this Hotel Receptionist course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Our Hotel Receptionist course aids the learners to land themselves attractive jobs like Receptionist Hotel porter Hotel room attendant Restaurant manager Hotel manager Depending on your profession, you may receive anything from £15,000 to £22,000 per year in the UK. Certificates Certificate of completion Digital certificate - £10 Diploma in Hotel Receptionist Course at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Hotel Receptionist Course at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The cleaning industry in the UK plays a vital role in maintaining public health, with over 1.63 million workers contributing to this sector. If you're looking for a rewarding career path with excellent job prospects, then this Diploma in British Cleaning, Housekeeping and Maintenance could be the perfect fit for you. Are you ready to take your cleaning skills to the next level and ensure a spotless and hygienic environment? This comprehensive British Cleaning diploma bundle combines three essential courses to equip you with the knowledge and expertise to excel in the cleaning industry. You'll gain a thorough understanding of British cleaning standards and regulations, from fundamental cleaning techniques to advanced decontamination and waste management practices. Learn about housekeeping principles, staff management, and proper care for various surfaces and materials. Courses Are Included in This Complete Level 5 Diploma in British Cleaning, Housekeeping and Maintenance Package: Course 01: British Cleaning at QLS Level 5 Course 02: Diploma in House Cleaning at QLS Level 4 Course 03: Cleaning, Decontamination and Waste Management at QLS Level 2 You'll learn how to effectively clean and maintain guest rooms, public areas, and other spaces within a hotel. We'll cover topics such as dusting, vacuuming, laundry, and more. You'll also learn how to properly care for surfaces and materials, such as walls, ceilings, and windows. Learning Outcomes of British Cleaning Apply effective cleaning methods for various surfaces and environments. Implement safe handling and disposal procedures for cleaning chemicals and waste. Uphold high standards of hygiene and cleanliness in line with British regulations. Manage housekeeping tasks and ensure efficient service delivery. Identify and address potential biohazards and implement decontamination protocols. Develop strong communication and interpersonal skills for client interaction. Enroll today and take the first step towards a rewarding career in a growing industry! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of British Cleaning Get a free student ID card with British Cleaning Training program (£10 postal charge will be applicable for international delivery) The British Cleaning is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the British Cleaning course materials The British Cleaning comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: British Cleaning at QLS Level 5 Module 01: An Introduction To The Cleaning Job Module 02: The Diversity Of Cleaning Jobs Module 03: Cleaning Equipment, Products And Clothing Module 04: House Cleaning Module 05: Food Kitchen And Commercial Kitchen Cleaning Module 06: Bathrooms And Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces And Areas Module 09: Dealing With Non-Routine Waste Module 10: Chemical Safety, Keyholding And Alarm Codes For Cleaners Module 11: Starting A Cleaning Business And Planning For It Module 12: Running The Business With Quality Service Module 13: Customer Satisfaction Module 14: Management Of Staff Module 15 Marketing, Advertising And Sales Module 16: Expansion Management Module 17: Business Insurance, Tax And Additional Equipment Course 02: Diploma in House Cleaning at QLS Level 4 Module 01: Introduction To House Cleaning Module 02: Cleaning Equipment And Ingredients Module 03: Cleaning The Kitchen Module 04: Cleaning The Bedroom And Livingroom Module 05: Bathroom Cleaning Module 06: Cleaning And Organising A Kid's Room Module 07: Cleaning Home Office Module 08: Cleaning Walls Course 03: Cleaning, Decontamination and Waste Management at QLS Level 2 Module 01: Cleaning In Care Services Module 02: Decontamination And Disinfection Module 03: Hygiene In Care Services Module 04: Environmental Cleaning And Sanitisation Module 05: Sterilisation Techniques Module 06: Understanding Waste Management Module 07: Health & Safety Responsibilities How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £39) CPD Hard Copy Certificate: £29.99 CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Housekeeping Supervisor Housekeeping Manager Executive Housekeeper Housekeeping Coordinator Certificates Digital Certificate (PDF) Digital certificate - £10 CPD hard Copy Certifiacte Hard copy certificate - £29 QLS Endorsed Certificate at Level 5 (Hard Copy) - £119