4550 Courses delivered Online

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

Effective Personal Productivity will help you in four crucial areas: Become highly organised and effective in your own area of day-to-day responsibility. Set and track personal and team goals, manage priorities and hit project deadlines. Improve delegation and communication skills, ensuring the right work is done the right way by the right people. Identify areas for continual improvement in and outside of work and implement strategies to maintain a healthy, well-balanced life.

STGO Abnormal Loads

Equip yourself for success as a new manager with our comprehensive “New Manager” course, covering essential leadership, communication, team building, and legal compliance skills. Gain the confidence and competence to lead effectively in today’s dynamic workplace.

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Microsoft Lync training course description This course teaches IT staff how to plan, design, deploy, configure, and administer a Microsoft Lync Server solution. The course emphasizes Lync Server Enterprise Unified Communications features focussing particularly on coexisting with and migrating from legacy communication services. The labs in this course create a solution that includes IM and Presence, Conferencing, and Persistent Chat. This course helps prepare for Exam 70-336. What will you learn Describe the Lync Server architecture. Install and deploy Lync Server. Use Lync Server management interfaces. Deploy and manage clients. Manage and administer dial-in conferencing. Design audio and video for web conferencing. Plan for instant message and presence Federation. Deploy and configure persistent chat in Lync. Configure archiving and monitoring services. Troubleshoot Lync Server. Describe the required daily, weekly, and monthly maintenance tasks. Use SIP commands and analyze SIP logs. Configure high availability features in Lync. Design load balancing in Lync Server. Backup and restore Lync Server data. Microsoft Lync training course details Who will benefit: Technical staff working with Microsoft Lync. Prerequisites: Supporting Windows 2008 or 2012. Duration 5 days Microsoft Lync training course contents Microsoft Lync Server architecture Lync Server architecture, Lync core capabilities, Lync design process, assessing infrastructure requirements and updating the design, planning for all Microsoft solutions framework phases. Designing a Lync Server topology Infrastructure requirements for Lync Server, using the planning tool, using topology builder, server infrastructure, documentation. Hands on Environment preparation and Lync Server pools. Users and rights in Microsoft Lync Server Managing Lync Server, role based access control. Hands on Using the management shell, configuring role-based access control. Client/device deployment and management Deploy and manage clients, prepare for device deployment, IP phones. Hands on Clients. Conferencing in Lync Server Introduction to conferencing in Lync Server, designing for audio\video and web conferencing, dial-in conferencing in Lync Server, managing and administering conferencing. Hands on Conferencing in Microsoft Lync. Designing and deploying external access Conferencing and external capabilities of Lync Server, planning for IM and presence federation, designing edge services. Hands on Deploying Edge Server and Configuring Remote Access, Validating the Edge Server. Deploying Lync Server persistent chat Overview of persistent chat architecture in Lync Server, designing persistent chat, deploying and persistent chat. Hands on persistent chat server. Monitoring and archiving The archiving service, the monitoring service, configuring archiving and monitoring. Hands on Archiving and monitoring in Lync Server. Administration and maintenance of Lync Lync Server troubleshooting tools, Lync Server operational tasks, Lync Server troubleshooting techniques. Hands on Lync administration tools, centralized logging service, analysing Lync Server logs and traces. High Availability in Lync Server High availability in Lync Server, configuring high availability in Lync Server, planning for load balancing, designing load balancing. Hands on Configuring database mirroring, experiencing a scheduled SQL Server outage, experiencing an unscheduled SQL Server outage. Disaster recovery in Lync Server Disaster recovery in Lync Server, tools for backing up and restoring Lync Server, critical Lync Server data to back up and restore, critical data to export and import, designing branch site resiliency. Hands on Configure pool pairing, experiencing a pool failure or outage. Planning a migration to Lync Server Coexistence and migration, migration steps, planning for clients and devices. Designing a client migration and device migration strategy. Hands on Creating a migration plan, documenting the migration phases.

'Personal Development' Approved Online Training

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. Objectives  By the end of the course you will be able to: Understand what makes us different from people from other cultures Appreciate why we form impressions of other cultures Use strategies to communicate effectively with those from different cultural backgrounds Build trust with those we work with from a different cultural background Content Intercultural Challenges What challenges do you face with dealing with people from different cultures? Why do these challenges exist? Understanding Culture What is culture? Trompenaars’ Model of Culture – what determines our understanding of different cultures Cultural theories Hall and Hall:Three Systems of TimeThe Importance of Context – Data vs Dialogue Hofstede – 6 Cultural Dimensions Trompenaars – 7 Cultural Dimensions Chart your intercultural business relationships against these dimensions Strategies and Intercultural Management Trompenaar’s 3 step approach – Recognise, Respect, Reconcile How to foster and maintain trust Effective intercultural communication strategies Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Explore the art and science of Marketing Communications Excellence in our comprehensive course. Master communication theory, ethical practices, and consumer psychology to create impactful campaigns. Dive into the Marketing Communications Mix and learn strategies for reaching and engaging your audience effectively. Elevate your skills and stay ahead in the ever-evolving world of marketing. Join us now to enhance your communication prowess and drive success in the digital age!

In this course, you will dive into advanced communication strategies, ethical Persuasion techniques and the science of influence. You will gain the ability to navigate complex scenarios, handle objects with finesse, and achieve your goals through persuasive communication. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the fundamental aspects of persuasion Get an extensive understanding of the benefits of persuasion Learn how to develop persuasion skills Understand how to become a master persuader Learn about the 3 monster persuasion myths Realise the personality traits of the most persuasive people. Learn the 10-question checklist to answer before any important conversation Recognise the 12 pieces of the most persuasive messages Know how to take persuasive messages to the next level Advanced Persuasion Training Course Overview This online advanced persuasion training course will help you understand how to turn into a master persuader. You will also gain a comprehensive understanding of the three monster persuasion myths and the personality traits of the most persuasive people. This online Advanced Persuasion Training Course will also help you recognise the ten-question checklist to answer before any important conversation. You will also understand the twelve pieces of the most persuasive messages and how to take your message to the next level by taking this popular online course. By the end of the course, you will boost your knowledge about persuasion and learn how to develop your persuasion skills. After finishing this online course, you will also develop the necessary skills to become a successful leader or manager Who should take this course? This online Advanced Persuasion Training Course Online course is ideal for those who want to understand how to become a successful leader or manager. Anyone who wants to learn persuasion skills can opt for this popular online course. Entry Requirements There are no academic entry requirements for this advanced persuasion training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Advanced Persuasion Training Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction: Insider Persuasion How This Course Will Turn You Into a Master Persuader Part 1: The 3 Monster Persuasion Myths Why You Need to Unlearn What You Know About Persuasion The 'Make Them Wrong' Myth The 'Be Understood' Myth The 'Give Them Reasons' Myth How To Master The Myths Today Part 2: The & Personality Traits of the Most Persuasive People The 7 Hidden 'Persuasion Personality Traits' Trait #1: Abraham Lincoln's Secret Trait #2: An Accidental Discovery From a Trip to India Trait #3: Tony Robbin's Secret Trait #5: The Biggest Secret of Persuasion Trait #6: Walt Disney's Secret Trait #7: A Winning Formula From a U.S. Presidential Campaign How To Master The 7 Personality Traits Today Part 3: The 10 Question Checklist to Answer Before Any Important Conversation The 'Pre-Persuasion Checklist' Your First 'Magic Persuasion Tool' Your Second 'Magic Persuasion Tool' Your Third 'Magic Persuasion Tool' Need Questions Offer Questions Obstacle Questions Delivery Questions How to Master the Pre-persuasion Checklist Today Part 4: The 12 Pieces of the Most Persuasive Messages The 12 Piece 'Power Persuasion Framework' Step 1: Why You Must Start Like A Forklift Step 2: How To Set The Stage Step 3: Uncover The Situation Step 4: Bring Yourself Into The Message Step 5: Feel Their Pain Step 6: Amplify Step 7: Feel Their Desires Step 8: Get Them To Persuade Themselves Step 11: Getting Agreement Step 12: Turning a 'Yes' Into Action Unadvertised Bonus: Take Message To The Next Level 3 Things to Weave Throughout What to Do When You're Done How to Influence Yourself or a Group Final Thoughts What to Do Now Assessment Assessment - Advanced Persuasion Training Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org