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Venture into the dynamic world of credit control, focusing on contemporary tools and technologies to ensure financial stability in any enterprise.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Financial crime is a silent predator, costing UK businesses an estimated £190 billion a year. One wrong transaction could expose your organisation to hefty fines, reputational damage, and even legal repercussions. Our AML, KYC & Tax Accounting bundle addresses this critical issue, offering specialised training designed to combat financial crimes and ensure accurate tax reporting. This unique course bundle combines essential financial crime prevention training with core accounting and financial analysis skills. You'll gain a deep understanding of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, allowing you to identify suspicious activity and mitigate financial risks. The included tax accounting course ensures you can handle tax affairs with confidence. Furthermore, you'll learn about fraud management, corporate finance, financial statement analysis, and data protection regulations (GDPR). This AML, KYC & Tax Accounting Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Anti-Money Laundering (AML) Course 02: Know Your Customer (KYC) Course 03: Tax Accounting Course Course 03: Fraud Management Course 04: Corporate Finance: Working Capital Management Course 05: Accountancy Course 06: Financial Analysis Course 07: GDPR Course 08: Criminal Law Course 09: Financial Statements Fraud Detection Course 10: Fraud Awareness and Prevention Training Course 11: Compliance and Risk Management For those looking to make a significant impact in the finance, legal, or compliance sectors, this course bundle offers the skills and knowledge necessary to excel. Start on this journey to enhance your professional credentials and play a crucial role in maintaining the integrity of the financial system. Enrol now! Learning Outcomes of this Course: Master the principles of AML and KYC to prevent financial crimes. Apply tax accounting practices for accurate financial reporting. Recognise and manage fraud within financial and corporate environments. Understand GDPR implications for data handling in financial transactions. Analyse financial statements to detect and prevent fraud. Implement effective compliance and risk management strategies. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of AML, KYC & Tax Accounting Get a free student ID card with AML, KYC & Tax Accounting Training program (£10 postal charge will be applicable for international delivery) The AML, KYC & Tax Accounting is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the AML, KYC & Tax Accounting course materials The AML, KYC & Tax Accounting comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Anti-Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Tax Accounting Course Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Compliance officers Financial analysts Accountants Legal professionals Risk managers Career starters Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. AML Analyst - £30,000 to £50,000 KYC Specialist - £25,000 to £45,000 Tax Accountant - £35,000 to £60,000 Compliance Manager - £40,000 to £70,000 Financial Fraud Investigator - £30,000 to £55,000 Risk Management Officer - £35,000 to £65,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Deal Price is Active! Offer Ends Soon; Hurry Up!! Do you often find yourself feeling lost during meetings, struggling to keep up with the conversation and missing important details? Or maybe you're responsible for taking minutes but feel unsure of what to include or how to structure them effectively? Look no further, as our Effective Minute Taking course has got you covered! With our comprehensive curriculum, you'll learn everything you need to know to become a confident and efficient minute taker. In Module 01, you'll gain a thorough understanding of the purpose and importance of minute writing. In Module 02, you'll learn how to prepare for meetings and gather the necessary information to create accurate and comprehensive minutes. Modules 03 and 04 will guide you through the meeting structure, including how to capture decisions and actions effectively. In Module 05, you'll discover the key roles and responsibilities of a minute taker, and in Module 06, you'll pick up useful tips and techniques to enhance your minute taking skills. Module 07 will explore the technology available to support minute taking, and finally, in Module 8, you'll build your confidence to ensure you can take on the role of minute taker with ease. By the end of this Effective Minute Taking course, you will have: Developed an understanding of the purpose and importance of minute writing Learned how to effectively prepare for meetings and gather the necessary information Gained knowledge of the meeting structure and how to capture decisions and actions accurately Identified the roles and responsibilities of a minute taker Acquired useful tips and techniques to enhance your minute taking skills Learned about technology available to support minute taking Start your learning journey straight away with this Effective Minute Taking course and take a step toward a brighter future! Why Prefer this Effective Minute Taking Course? Opportunity to earn a certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Effective Minute Taking Training course: Module 01: Introduction to Minute Writing Introduction Terms of Minute Taking The Cycle of Meeting The Stage in Cycle The Participants The Chairperson The Minute Taker Those Attending the Meeting Summary Module 02: Preparation for Minute Taking Write Meeting Minute Pre Meeting Preparation During Meeting Dealing with a Confused Situation Conversation Veers Off Track Use a Meeting Minutes Template to Save Time Post Meeting Summary Module 03: The Meeting Structure Introduction Apologies Declaration of Interest Committee Business Minutes of Previous Meeting Matter Arising Report Any Other Business Next Date of Meeting Summary Module 04: Minute Meeting, Decision, and Action The Purpose of Minute Taking Effective Minute Takers Importance of Writing The Action Triangle When There Is No Outcome Layout of Action Points When There Are Several Actions for One Minute Summary Module 05: Roles and Responsibility of Minute Taker Before Meeting During Meeting After Meeting Task Involved in Minute Taking Skills Required What Should Be Written (also add "More on what you write down" section Here) Sort Out the Basics A record at Every Meeting Keeping Clear Notes Producing the Finished Version Agreeing the Minutes Some Common Problem Some Solution Summary Module 06: Tips for Minute Taking Introduction Lay the Groundwork Know the Purpose Get the Agenda Choose Your Method All Systems Go Leave Space in Which to Work Here, Here Have a Seating Chart Know Everyone's Position Create a Minutes Template Listen with Care Just the Facts Keep it Clear and Simple Be Exact Noting Motions What's on Hold Adding Your Voice Summary Module 07: Technology in Minute Taking Introduction Taking Minute Manually is Time-Consuming Technology Solves Security Issues Technological Offerings for Boards Streamline Minute Taking Software Solution Summary Module 8: Building Confidence Creating the Right Impression Get to know everyone Coping with put-downs Know your place Summary Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Minute Taking course is suitable for: Anyone who is responsible for taking minutes during meetings Individuals who frequently attend meetings and want to improve their note-taking abilities Managers and team leaders who want to ensure their staff are equipped with the necessary skills to take minutes accurately and efficiently Requirements Enrol in the Effective Minute Taking Training with no formal entry requirements! Career path Administrative Assistant: £18,000 - £24,000 per annum Executive Assistant: £25,000 - £35,000 per annum Personal Assistant: £22,000 - £32,000 per annum Project Coordinator: £20,000 - £30,000 per annum Office Manager: £24,000 - £38,000 per annum Secretary: £18,000 - £27,000 per annum Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

🚀 Unlock Your Potential with Level 3 Health and Safety in the Workplace Course! 🚀 Are you ready to elevate your career and become a safety champion in your workplace? Look no further! Our Level 3 Health and Safety in the Workplace course is designed to equip you with the essential knowledge and skills to ensure a safe and healthy working environment for yourself and your colleagues.   🌟 Benefits of Taking Our Course 🌟 Enhanced Safety Awareness: Gain a comprehensive understanding of occupational health and safety principles, regulations, and best practices. You'll learn how to identify and mitigate workplace hazards effectively. Reduced Risks: By mastering risk assessment techniques and emergency procedures, you'll be empowered to minimize workplace accidents and injuries, creating a safer environment for everyone. Legal Compliance: Stay ahead of the curve by staying updated on the latest health and safety legislation. Our course will ensure you understand your legal obligations as an employer or employee, helping you avoid costly penalties and legal issues. Improved Confidence: Armed with knowledge and expertise, you'll approach your work with confidence, knowing that you have the skills to handle any safety-related challenges that may arise. Career Advancement: Stand out in the job market and open doors to new opportunities. Employers highly value candidates with strong health and safety credentials, making you a desirable asset to any organization. Peace of Mind: Whether you're a seasoned professional or new to the field, our course provides you with the peace of mind that comes from knowing you're equipped to protect yourself and others in the workplace.   Who is this for? 👨‍💼👩‍💼 Our Level 3 Health and Safety in the Workplace course is suitable for individuals across various industries and job roles, including: Managers and supervisors Human resources professionals Safety officers and representatives Health and safety consultants Workers in high-risk environments No matter your background or experience level, if you're committed to ensuring a safe and healthy workplace, this course is for you!   Career Path 🛤️ Completing our Level 3 Health and Safety in the Workplace course opens up a world of opportunities in the field of occupational health and safety. Here are just a few potential career paths you can pursue: Health and Safety Manager: Lead safety initiatives within organizations, develop policies and procedures, and oversee compliance efforts to ensure a safe working environment. Safety Consultant: Provide expert guidance to businesses on health and safety matters, conducting assessments, offering recommendations, and assisting with regulatory compliance. Risk Manager: Identify and assess potential risks within organizations, develop strategies to mitigate those risks, and ensure compliance with relevant safety standards and regulations. Occupational Health Specialist: Focus on preventing and managing workplace injuries and illnesses, promoting employee wellness, and advocating for safe working conditions. Safety Trainer: Educate workers on safety protocols, procedures, and best practices, empowering them to play an active role in maintaining a safe workplace culture.   Don't miss out on the opportunity to take your career to new heights with our Level 3 Health and Safety in the Workplace course! Enroll today and embark on your journey towards becoming a safety leader in your industry. 🌟   FAQ (Frequently Asked Questions) for Level 3 Health and Safety in the Workplace Q1: What is the significance of Level 3 Health and Safety in the Workplace? Level 3 Health and Safety in the Workplace course is designed to provide participants with advanced knowledge and skills necessary to ensure a safe and healthy work environment. It covers a wide range of topics including risk assessment, hazard identification, emergency procedures, and legal responsibilities. Achieving this level of certification demonstrates competence in managing workplace health and safety effectively, which is crucial for protecting employees, complying with regulations, and minimizing risks of accidents or injuries. Q2: Who should consider taking the Level 3 Health and Safety in the Workplace course? This course is suitable for individuals in various industries and roles, including managers, supervisors, health and safety representatives, and anyone responsible for overseeing health and safety practices within the workplace. It is beneficial for those seeking to enhance their understanding of health and safety regulations, improve risk management skills, and contribute to creating a safer work environment for themselves and their colleagues. Q3: What topics are covered in the Level 3 Health and Safety in the Workplace course? The course curriculum typically includes modules on risk assessment, hazard control measures, health and safety legislation, accident investigation, emergency procedures, and promoting a positive safety culture. Participants will also learn about the importance of communication, consultation, and training in maintaining effective health and safety practices within the workplace. Q4: How is the Level 3 Health and Safety in the Workplace course assessed? Assessment methods may vary depending on the training provider, but they often include a combination of written examinations, practical assessments, and/or project work. Participants are evaluated on their understanding of key concepts, ability to apply health and safety principles to real-world scenarios, and compliance with relevant regulations and best practices. Q5: What are the potential benefits of completing the Level 3 Health and Safety in the Workplace course? Earning a Level 3 Health and Safety in the Workplace certification can lead to various benefits, including improved job prospects, enhanced credibility in the field of health and safety, better risk management skills, increased awareness of legal responsibilities, and ultimately, a safer and healthier work environment for all employees. Additionally, organizations may benefit from reduced accident rates, improved compliance with regulations, and enhanced reputation for prioritizing health and safety. Course Curriculum Module 01 Health and Safety Management Health and Safety Management 00:00 Module 02 Engineering Safety Engineering Safety 00:00 Module 03 Fire and Electrical Safety Fire and Electrical Safety 00:00 Module 04 Occupational Health and Personal Protective Equipment Occupational Health and Personal Protective Equipment 00:00 Module 05 Mental Healthcare Mental Healthcare 00:00 Module 06 Public Health Public Health 00:00 Module 07 Working at Height - Hazards and Control Working at Height - Hazards and Control 00:00 Module 08 Work Equipment Hazards and Control Work Equipment Hazards and Control 00:00 Module 09 Electrical Hazards and Control Electrical Hazards and Control 00:00 Module 10 Chemical and Biological Health Hazards and Control Chemical and Biological Health Hazards and Control 00:00 Module 11 Reporting Accidents and Incidents at Work Reporting Accidents and Incidents at Work 00:00 Module 12 Legal Framework (UK) for Workplace First Aid Legal Framework (UK) for Workplace First Aid 00:00 Module 13 Practice of self-hygiene Practice of self-hygiene 00:00 Module 14 HACCP Food Safety HACCP Food Safety 00:00 Module 15 A Guide to Safe Manual Handling A Guide to Safe Manual Handling 00:00 Module 16 Work Equipment Maintenance Work Equipment Maintenance 00:00 Module 17 Occupational Diseases Occupational Diseases 00:00 Module 18 Exposure to Mutagens Biological Agents and Carcinogens Exposure to Mutagens Biological Agents and Carcinogens 00:00 Module 19 Dangerous Occurrences Dangerous Occurrences 00:00 Module 20 RIDDOR Report RIDDOR Report 00:00

Description: Digital marketing has become exceptionally valuable as it has the potential to grow your business from scratch and make a profit in the process. The Digital Marketing Diploma Level 3 course includes all the most up-to-date digital marketing strategies and helps you to promote your products or business using various digital platforms. Through this course, you will equip yourself with a solid foundation in the core concepts of digital marketing. It ensures you learn all the essential skills and knowledge needed to exceed as a digital marketing professional. Broaden your knowledge of the basics of digital marketing, including the elemental characteristics, and its various strategies that empower you to develop and implement digital marketing strategies and drive sales eventually. Along with Facebook, Twitter, Pinterest, Instagram, and Google +marketing, you will also enhance your understanding of website promoting, email marketing, Youtube marketing, copywriting, podcasting, Quora, and Google Analytics. From social media marketing to search marketing, this diploma course teaches you everything to sparkle in the digital marketing arena. Who is the course for? Business owners, students of accountancy/ finance/bookkeeping, budding finance directors, and management accountants Individuals who want to manage their personal cashflows better Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

An affordable way to master the skills of technical writing, with assessments and a certificate. Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation. It's ideal if you’re: Looking to start your career as a Technical Author, Technical Writer, or similar role Writing instructions, but you’ve never had any proper training in how to do this well You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice. With our reviewed assessments option, you’ll get feedback on your work from experts. You’ll discover what you’re doing right, and how you could make it even better. This technical communication course is accredited by the Institute of Scientific and Technical Communicators The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members. Now in 1080p HD resolution The video presentations in the course have been recently updated. They are in Full HD (1080p) with subtitles. Who is this course for? This course is ideal for you if you’re: Looking to start your career as a Technical Author, Technical Writer, or a similar role. Writing instructions, but you’ve never had any proper training in how to do this well. Looking to put together your own technical author apprenticeship scheme for your staff. This course is ideal for you if you need to: Create end-user documentation and other forms of instructional content with ease Master the fundamentals of technical writing Get a solid understanding of the Technical Author’s role. What is a Technical Author or a Technical Writer? Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians. From prospects.ac.uk: Technical Authors communicate specialist information about how products and services work and how they can be applied or used in a way that's easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides. For a successful career as a Technical Author you'll need to be a fast learner, with excellent communication skills and the ability to convey factual information clearly and concisely. The work is often varied, interesting and rewarding. Comments from delegates There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future. Emma W., ARM plc I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job! Amber A. I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support. Karl D. Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated. David H. What will I learn? In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise: The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work). The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production. The skills you need as a technical communicator. How to work more efficiently. This framework will help you avoid wasting time. How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way. What the course does not cover We don’t like to overhype our courses, so here are some reasons why not to get our technical writing training course. Those are: If you have requirements for your documents to meet specific regulatory documentation standards in these industry sectors: aerospace, military, railway, or automotive. Where documentation must be written to a specific XML standard. (You’ll need to take our DITA module in our advanced course as well). If you need to write technical API documentation for developers. (You’ll need to take our API module in our advanced course as well). Apart from that, this course will help you create the user assistance for your application or product. Duration and delivery format Learning Materials The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you. These are full of practical examples and techniques you can use right away. You can download the course handouts as Word or PDF files. Your project You’ll be given a project to work on throughout the course. This is a great way to put your learning to practice. Feedback You’ll also have option of getting feedback on your exercises from an instructor. Duration With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can spread this time over a few days, weeks or months. You have access to the course for 13 months. If you need more time, contact us. Based in the United States or mainland Europe? We've designed the course to work for people living all around the world. On the videos, you'll hear a lovely, clear British accent. Our expertise As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. Professional certification as a technical communicator Cherryleaf’s training courses can help you be admitted to the national professional body for technical communicators in the UK (it also has members around the world) - The Institute of Scientific and Technical Communicators (ISTC). Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. Being a member of the ISTC can help in having your skills and experience recognized by others. Reviewed assessments and certificate This reviewed option comes with a certificate at the end of the course. You send your answers to the exercises in the course back to us for review and feedback. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section The purpose of technical documentation (8:53) The different models for technical documentation (9:52) What is a technical author? (21:24) Adopting a user-centred design approach (10:38) Overview of the writing process (10:40) Planning your content (10:24) Researching the product and audience (13:20) The Information Design stage (9:57) Software tools (10:40) Writing the topics – Overview (30:31) Writing the topics – How to write and present different types of information (13:33) Writing the topics – Using images and videos (11:43) Writing the topics – Index, Search and Metadata (16:57) Hyperlinking (5:20) Reviewing and editing (9:42) Reviewing and editing video (duplicate) (9:42) End of course (7:21) Feedback form Bonus content  Frequently Asked Questions When does the course start and finish? It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?You have access for 13 months. If you need more time to complete the course, contact us.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.Is it possible to make one payment for multiple delegates?Yes. Contact info@cherryleaf.com for more information, and we'll explain how we can arrange this for you.

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