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10855 Courses delivered Online

Public Speaking and Presenting

By AIR Courses, London

Public Speaking and Presenting - a one-day interactive training taught in small groups. On this page: What participants of this course say Tutoring Booking Information Refund policy Industry-specific public speaking training Follow-up training options Enquiries This is a one-day interactive course on the delivery of public speaking – a beautiful art that can be mastered with quality training and practice. What participants of this course say "10/10. Excellent trainer. Found most useful : - the Feedback session; tutor being very patient in asking/teaching us to pause and repeat with correct tone. - Link to Psychology and Genetics, rather than just techniques." “This course struck the perfect balance of theory/practice application for me. I appreciate the individual feedback and Fatos was a fantastic teacher. Very knowledgeable." Tutoring This course is directed by Fatos Selita, a multidisciplinary trained communication expert. Booking Information Group bookings To book this 'Public Speaking and Presenting' course for a group, please email us info(@technotruth.co.uk). The price for group bookings starts from £1,925, covering a maximum of 8 people. Refund policy For this training course, where the number of participants is capped at 8, we offer you the following flexibility: If you cannot attend on the date booked, we will be happy to move your booking to a new date or provide you with a refund of our fee - if you notify us more than 7 days ahead of the start date. If you need to cancel the course within 7 days ahead of the start date - we will be happy to offer you one change to a future date. 10% discount when a participant enrols for more than one of our courses at the same time. 20% discount for UK students. 20% for members of the Society for Personality and Social Psychology (SPSP) (spsp.org). 25% discount for Members of the UK Law and Society Association (UKLSA) (uklsa.co.uk). Goldsmiths students, staff, or alumni, please email us for current discounts. Sponsored places: We are currently offering a number of sponsored places on all AIR Courses for those in extremely difficult financial circumstances. Please email us for details: For all enquiries, and to be regularly updated on upcoming AIR courses, please email: info (@technotruth.co.uk). Industry-specific public speaking training Public Speaking for Diplomacy Interview Skills Public Speaking for Academics / Researchers Public Speaking for Business Professionals (Bankers, Lawyers, Media Professionals) Find out more about all of the AIR courses available to you. Enquiries For all enquiries, and to be regularly updated on upcoming AIR courses, please email: info (@technotruth.co.uk). For anything urgent, or if emailing is not a good option for you, you can also call us via WhatsApp or phone on +44 (0)7908 566 949.

Public Speaking and Presenting
Delivered OnlineFlexible Dates
£275

Level 7 Advanced Diploma in Veterinary Nursing (QLS Endorsed)

4.7(26)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! Don't fall for Level 2 or 3 courses with hidden fees, Get the Level 7 Veterinary Nursing course with CPD and QLS Endorsed Certificate absolutely Free! With over 80% of veterinary nursing students gaining employment after they complete their studies, Veterinary Nursing is one of the most employable types of degree in the UK. Studying withthe Academy for Health and Fitness will put you ahead of the rest. Take your love of animals and a desire to care for animals, and choose this Veterinary Nursing QLS Level 7 Advanced Diploma to provide you with the necessary skills and knowledge to work in the veterinary and animal care industry. Dive deep into the essentials of veterinary nursing, offering an Advanced Diploma at QLS Level 7, complemented by 10 additional CPDQS Accredited Premium Courses. It covers a broad spectrum, including Animal Psychology, Animal Science, Pet First Aid, and Dog Parasite Care, ensuring a well-rounded education. From practical skills in Dog Walking & Pet Sitting, Dog Grooming Basics, to the nuances of Wildlife Rescue, Canine Communication, Equine Psychology, and Personal Hygiene, learners will emerge with a holistic view of animal care. With a single payment, you will gain access to the Veterinary Nursing course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Veterinary Nursing Bundle Package includes: Course 01: Advanced Diploma in Veterinary Nursing at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Animal Psychology Course 02: Animal Science Course 03: Pet First Aid Course 04: Dog Parasite Care Course 05: Dog Walking & Pet Sitting Course 06: Basics of Dog Grooming Course 07: Wildlife Rescue and Rehabilitation = Course 08: Canine Communication Course 09: Equine Psychology Course 10: Personal Hygiene Don't miss your chance! Envision your future intertwined with the well-being of animals, offering not just skills and knowledge but a gateway to making a meaningful impact. Step onto this fulfilling path and join a community dedicated to excellence in veterinary nursing. Enrol now on this Veterinary Nursing course and take the first step towards a fulfilling career! Learning Outcome of this Bundle: Gain knowledge of different body parts of animals & their functions for veterinary Nursing Describe the urinary system and reproductive system, nervous system, senses and endocrine system for Veterinary Nursing Understanding of nutrition & metabolism Gain knowledge of various animals like dog, cat, and rabbit psychology for veterinary Nursing Understand the principles of animal science & veterinary Nursing Gain knowledge of veterinary Nursing, pet first aid & how to handle pets Why Prefer this Course? Get a free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Advanced Diploma in Veterinary Nursing Module 01: The Development of Veterinary Medicine Module 02: Naming And Classifying Animals Module 03: The Cell Module 04: Tissues Module 05: Connective Tissue Module 06: Muscle Tissue and Nervous Tissue Module 07: Tissue Healing And Repair Module 08: The Skin Module 09: Bone Module 10 : The Skeleton Module 11: Describing Disease Occurrence Module 12: Cardiovascular System Module 13: Respiratory System and Lymphatic System Module 14: The Gut and Digestion Module 15: Urinary System and Reproductive System Module 16: Nervous System, Senses and Endocrine System Module 17: Nutrients Module 18: Metabolism Course 02: Animal Psychology Module 01: Introduction to Animal Psychology Module 02: The Evolution of Pets Module 03: Exercise Lesson 1 Module 04: Dealing with Dogs Module 05: Behaviour in Dogs Module 07: Psychology of Dogs Module 08: Aggression in Dogs Module 09: Exercise Lesson 2 Module 10: Dealing with Cats Module 11: Behaviour in Cats Module 12: Aggression and Cats Module 13: Psychology of Cats Module 14: Exercise Lesson 3 Module 15: About Rabbits Module 16: Behaviour of Rabbits Module 17: Exercise Lesson 4 Module 18: Final Test Preparation Course 03: Animal Science Module 01: Principles of Animal Science Module 02: Animal Anatomy and Physiology Module 03: Cell Biology Module 04: Biochemistry Module 05: Animal Microbiology Module 06: Genetics and Evolution Module 07: Animal Nutrition Module 08: Animal Disease and Medicine Module 09: Animal Behavioural Ecology Module 10: Pet Care Module 11: Wildlife Management Module 12: Animal Welfare =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring vet nurses Animal caregivers Pet sitters Dog walkers Wildlife rehabilitators Equine enthusiasts Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Veterinary Nurse - £18,000 to £26,000 Animal Caregiver - £16,000 to £22,000 Pet Sitter/Dog Walker - £15,000 to £20,000 Wildlife Rehabilitator - £18,000 to £25,000 Dog Groomer - £17,000 to £25,000 Equine Care Specialist - £18,000 to £24,000 Certificates Advanced Diploma in Veterinary Nursing at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 7 Advanced Diploma in Veterinary Nursing (QLS Endorsed)
Delivered Online On Demand3 days
£139

Medical Receptionist Training - CPD Certified

4.8(9)

By Skill Up

Flash Sale! CPD Certified| Career Focused 8-in-1 Premium Bundle| 1 Free PDF Certificate| New & Updated| Lifetime Access

Medical Receptionist Training - CPD Certified
Delivered Online On Demand43 hours
£42

HR Recruitment Training Diploma

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Recruitment Training Diploma bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The HR Recruitment Training Diploma related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Recruitment Training Diploma bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Recruitment Training Diploma Bundle consists of the following 25 CPD Accredited Premium courses - Course 01 :HR Practice Essentials Level 4 Course 02 :HR - Crisis Communication Course 03 :HR Assistant Skills Certification Course 04 :Motivational Interviewing Course 05 :Motivation Skills Course 06 :People Management Skills Level 3 Course 07 :Team Management Course 08 :Dealing With Difficult People Training Course Course 09 :Virtual Interviewing for HR Course 10 :Virtual Training Masterclass Course 11 :HR and Marketing Level 4 Course 12 :Recruitment Officer Diploma Course 13 :HR and Recruitment Consultant Training Course 14 :HR Advisor and Recruitment Training Diploma Course 15 :HR Management Level 3 Course 16 :Employment Laws & Recruitment Process 2020 - Level 3 Course 17 :Human Resources (HR) Audit Course 18 :Payroll Administrator and UK Payroll System Training Course 19 :Office Administration Certificate Course 20 :Contract Management Course Course 21 :Workplace Stress Management Course 22 :Positive Psychology Masterclass Course 23 :Emotional Intelligence and Human Behaviour Course 24 :Delegation Skills Course 25 :Interpersonal Skills in Management 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Learning Outcome This tailor-made HR Recruitment Training Diploma bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Recruitment Training Diploma Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course for free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Recruitment Training Diploma bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Recruitment Training Diploma Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

HR Recruitment Training Diploma
Delivered Online On Demand7 days
£259

Teaching Assistant ( Online Teaching & Lesson Planning)

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Teaching Assistant ( Online Teaching & Lesson Planning) bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Teaching Assistant ( Online Teaching & Lesson Planning) related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Teaching Assistant ( Online Teaching & Lesson Planning) bundle will help you build a solid foundation to become a proficient worker in the sector. This Teaching Assistant ( Online Teaching & Lesson Planning) Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Teaching Assistant Diploma Course 2: The Complete Guide To Getting A Teaching Job Course 3: SEND Teaching Assistant Course 4: EYFS Teaching Assistant Course 5: Phonics Teaching Certificate Course 6: Remote Teaching Course 7: Educational Psychology Course 8: Education Management Course 9: Education and Pedagogy Course 10: Blended Learning Course for Teachers Course 11: Understanding Autism Level 3 Course 12: Health and Safety Training for School Administrators Course 13: Child Language Disorder (CLD) Course 14: Child Playwork Course 15: Child Neglect Awareness & Protection Course 16: Communication Skills Course 17: Team Management Course 18: Lesson Planning for Teaching Course 19: Learning Disability Nursing Course 20: Nursery Nurse Course 21: Mental Health Teaching Assistant Course 22: ADHD Awareness Course 23: Leadership in Teaching Course 24: Positive Handling in Schools Course 25: Learning to Learn - Super Learning 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Course 3:Interview Skills: Ace the Interview Course 4:Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Learning Outcome This tailor-made Teaching Assistant ( Online Teaching & Lesson Planning) bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Teaching Assistant ( Online Teaching & Lesson Planning) Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Teaching Assistant ( Online Teaching & Lesson Planning) bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Teaching Assistant ( Online Teaching & Lesson Planning) Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Teaching Assistant ( Online Teaching & Lesson Planning)
Delivered Online On Demand7 days
£259

Administration - CPD Accredited Training

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Office Administration Management Masterclass bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Office Administration Management Masterclass related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Office Administration Management Masterclass bundle will help you build a solid foundation to become a proficient worker in the sector. This Office Administration Management Masterclass Bundle consists of the following 25 CPD Accredited Premium courses - Course 01 :Office Management Course 02 :Office Skills and Administration Level 3 Course 03 :Office Admin and Reception Course 04 :Stress Management Training Course 05 :Positive Psychology Masterclass Course 06 :Dialectical Behaviour Therapy Course 07 :Emotional Intelligence and Human Behaviour Course 08 :Contract Manager Diploma Course 09 :Delegation Skills Course 10 :Interpersonal Skills in Management Course 11 :Effective Listening Skills for Leaders Course 12 :Personal and Networking Skills Course 13 :Performance Centered Asset Management Course 14 :Advanced Excel Course (Formula, VLOOKUP & Power Query) Course 15 :Virtual Interviewing for HR Course 16 :Virtual Training Masterclass Course 17 :Recruitment Officer Diploma Course 18 :HR and Recruitment Consultant Training Course 19 :HR Advisor and Recruitment Training Diploma Course 20 :HR and Marketing Level 4 Course 21 :HR Practice Essentials Level 4 Course 22 :HR - Crisis Communication Course 23 :HR Assistant Skills Certification Course 24 :Motivational Interviewing Course 25 :Motivation Skills 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Learning Outcome This tailor-made Office Administration Management Masterclass bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Office Administration Management Masterclass Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course for free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Office Administration Management Masterclass bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this Administration course, all you need is - A smart device A secure internet connection And a keen interest in Office Administration Management Masterclass Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Administration - CPD Accredited Training
Delivered Online On Demand7 days
£259

Medical Terminology Training

4.7(26)

By Academy for Health and Fitness

Attention medical professionals! Looking to expand your knowledge of medical terminology? Our Medical Terminology Course is designed to give you a comprehensive understanding of the language used in the healthcare industry. With 12 modules covering everything from human body vocabulary to professional communication, this Medical Terminology course is perfect for anyone looking to enhance their medical knowledge and improve their communication skills. By completing this Medical Terminology course, you will be able to confidently communicate with patients, colleagues, and healthcare professionals using the correct terminology. You will also be equipped with the knowledge to understand medical reports and notes with ease. Our meticulously crafted Medical Terminology course is designed to be accessible to all, regardless of previous medical experience, making it the perfect course for anyone looking to enhance their understanding of medical language/ medical terminology. After this Medical Terminology, you will be able to learn: Demonstrate knowledge of human body vocabulary. Identify and explain common equipment, instruments, and lab tests. Understand acronyms and abbreviations used in the healthcare industry. Describe the function and structure of the digestive, cardiovascular, blood and immunity, respiratory, musculoskeletal, and central nervous systems. Communicate effectively with patients using professional communication and interviewing techniques. Adapt communication to a patient's ability to understand. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Medical Terminology course: Introduction to Medical Terminology Module 01: Human Body Vocabulary with Pictures Module 02: Equipment, Instruments, and Lab Tests Module 03: Acronyms and Abbreviation Module 04: Digestive System Module 05: Cardiovascular System Module 06: Blood and Immunity System Module 07: Respiratory System Module 08: Musculoskeletal System Module 09: Central Nervous System CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Medical Terminology course is for: Medical professionals looking to expand their knowledge. Anyone looking to enhance their understanding of medical language. Students looking to pursue a career in healthcare. Requirements You will not need any prior background or expertise to enrol in this Medical Terminology course. Career path Medical Secretary: £20,000 - £25,000 per year Medical Receptionist: £17,000 - £22,000 per year Medical Coder: £22,000 - £30,000 per year Medical Transcriptionist: £17,000 - £25,000 per year Medical Billing Specialist: £22,000 - £30,000 per year Medical Records Technician: £20,000 - £28,000 per year Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Medical Terminology Training
Delivered Online On Demand9 hours
£12

Ethical Hacking and CompTIA PenTest+ Exam Prep (PT0-002)

By Packt

The course focuses on the five domains that should be known for the CompTIA PenTest+ PT0-002 exam. Learn to successfully plan and scope a pen test engagement with a client, find vulnerabilities, exploit them to get into a network, then report on those findings to the client with the help of this comprehensive course.

Ethical Hacking and CompTIA PenTest+ Exam Prep (PT0-002)
Delivered Online On Demand14 hours 39 minutes
£261.99

Customer Service and Call Center Metrics

By NextGen Learning

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum

Customer Service and Call Center Metrics
Delivered Online On Demand5 hours
£15

Photoshop CC, Adobe Illustrator and Digital Art

By Imperial Academy

87% of hiring managers believe digital design skills are essential in recruiting creative professionals

Photoshop CC, Adobe Illustrator and Digital Art
Delivered Online On Demand
£330