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Looking after children is more than a responsibility—it’s a commitment to their safety, wellbeing, and development. This Safeguarding and Childcare Course offers a thoughtfully structured approach for those who want to better understand the duty of care involved when working with or around children. You'll explore the key principles of safeguarding, learn how to recognise signs of neglect or abuse, and understand the steps to take when concerns arise—all presented in clear, straightforward language. Whether you're stepping into a childcare setting for the first time or brushing up your knowledge, this course delivers essential knowledge with clarity and care. You'll gain the confidence to act appropriately in sensitive situations and help create safer environments for children to grow and learn. With up-to-date guidance and accessible learning, it’s ideal for anyone with a role—professional or personal—in supporting children's welfare. This course will enable you to: Understand the definition and purpose of safeguarding, and be able to identify the various types of abuse and neglect. Know how to identify and report potential safeguarding concerns and be able to follow your organisation's procedures for responding to such concerns. Understand the key legislation and guidance related to safeguarding, and be able to apply this knowledge in practice. Be able to create a safe and supportive environment for those who may be at risk of harm. Know how to support and protect individuals who have experienced abuse or neglect and be able to signpost them to appropriate resources and support Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Safeguarding course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure that the Safeguarding course training and learning activities are relevant, reliable, and up to date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Module Attributes: Our Safeguarding Online course is designed to provide individuals with a comprehensive understanding of safeguarding and how to protect individuals from harm. The course covers various topics, including safeguarding, identifying and reporting abuse, and creating a safe and supportive environment for all. Upon completing this program, you will have the knowledge and skills to effectively safeguard children and older adults within your organisation and beyond. This includes being able to identify and report potential issues, as well as taking appropriate action to protect those at risk. In addition to helping you fulfil your current role, this training may enhance your career prospects in childcare or elderly care organisations. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Safeguarding course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this Safeguarding course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals living among fragile people. Managers who run old age homes. Managers who run childcare homes. Volunteers for non-profit organisations. Anyone who has the conscience to help the vulnerable people around them. Requirements This Safeguarding course is open to all, with no formal entry requirements. Career path Our course will help our learners pursue the following careers: Child Protection Officer - Average annual salary £25,000 to £40,000 Primary School Teacher - Average annual salary £28,000 to £43,685 Nanny - Average annual salary up to £41,814 Care Home Advocate - Average annual salary £19,000 to £30,000 Care Home Manager - Average annual salary £25,000 to £55,000 Certificates Certificate of completion Digital certificate - £9 After successfully completing this course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from One Education. PDF Certificate: £9 Certificate of completion Hard copy certificate - £15 Hard copy certificate Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion Hard copy certificate - £109 Endorsed (QLS) Certificate Part (Hardcopy) The Quality License Scheme is part of the Skills and Education Group. We are committed to helping employers, organisations, and learners cultivate the relevant skills for learning, employment and skills for life. The benefit of QLS Endorsement Being approved by Quality License Scheme demonstrates your commitment to quality learning for learners A brand strengthens by aligning with a nationally recognised awarding organisation Certificates will be branded with the Quality License Scheme logos The ability to keep control of your course contents Certificate Price Within the UK: £109 International: £109 + £10 (postal charge) = £119

Stepping into the world of personal protection requires more than just a sharp suit and a stern look—it demands confidence, discretion, and the ability to anticipate trouble before it even crosses the street. Our Bodyguard Training course is crafted for those who are serious about understanding the foundations of professional close protection, threat awareness, risk management, and security protocols. Whether you're eyeing a future in private security or simply keen to broaden your understanding of this high-responsibility role, this course delivers solid theoretical knowledge to get you on track. From managing secure environments to understanding the psychology of potential threats, this training dives into the essentials of operating with a calm head and sharp eyes. Learn about situational awareness, surveillance tactics, and the core duties of a professional bodyguard—all from a flexible, online learning format. No fluff, no overblown promises—just straight-talking, well-organised training that respects your time and your goals. Meet the Accreditation The CPD Certification Service (CPD QS) assures the Bodyguard Training course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Bodyguard Training course: Module 01: Introduction to Bodyguard Training Who Is a Bodyguard? Roles and Responsibilities Close Protection in the UK What You Need to Become a Bodyguard How to Become a Professional Bodyguard Training RequirementsQualities You Must Possess Conflict Management Interpersonal Skills Module 02: Personal Security Definition of Personal Security Responsibility for Own Security Security Commensurate with Threat Constant Awareness Limiting Information Patterns and Habits Briefing the Principal Home Security Advice Module 03: Laws and Legislation UK Licensing The Security Industry Authority (SIA) Standards in Training Performance Criteria Range Statement Knowledge Criteria Core Competency Training Module 04: Threat Assessment and Risk Management Threat Assessment Why Do You Need Threat Assessment? Salting the Step Types of Threat Assessment Threat Pyramid Attentional Control Profiling Risk Assessment Motivation of Possible Attackers Possible Dangers Module 05: Operational Planning Preliminaries or Task Ground Situation Mission Execution Service Support Command and Signals The Close Protection Team Security Objectives Module 06: Behavioural Intelligence Identifying the Human Danger Factor Protective Intelligence Investigation Intelligence Analysis Psychological Perspectives Identifying the Dangerous Person in a Crowd Assessments Module 07: Anti-Ambush Drills Ambush Attack Fatal Mistakes Basic Principles Anti-Ambush Drill Techniques Stationary Cut-Off (Roadblock)Defensive TacticsTwo Car DrillsBlocked Front and RearVIP Vehicle DisabledRammingKerb JumpMotorcycle Attacks Module 08: Searching Techniques Efficient Searching Search Routine Searching People Bag Searches Hiding Places on a Person Effectively Searching Premises Degrees of Premises Search Module 09: On Foot Protection Foot Protection Alertness Arc of Vision Options to Consider in Foot Formation (Regarding Possible Threat Situations) Body Protection Formation Solo BodyguardTwo-Man TeamThree-Man TeamFour-Man TeamOpen Formation (Box)Close Formation (Box)Diamond FormationBox FormationSeven Man Circle FormationFence Line Formation MovementMoving Between Two Buildings via Corridors or PassagewaysMoving in Escalators, Malls, Office, Buildings, Airports etc.StaircasesLifts Module 10: Physical Intervention What Is Physical Intervention? Non-Restrictive Physical Intervention Restrictive Physical Intervention When Is Physical Intervention Necessary? Physical Intervention Training Different Types of Physical Intervention Risks of Physical Intervention Module 11: Vehicle Escort Procedures General Rules Choice of Vehicle Safety on the Road Two Car Drills Speed Convoy Control Laying Procedure Additional Vehicles Communication Module 12: Route Reconnaissance Introduction Security Considerations in General Principles of Route Selection and Planning Points of Vulnerability Checking the Route Thoroughly Targets at High Risk Looking for Communication Gaps Close Protection Drivers Diver Training Module 13: Surveillance and Basic Anti Surveillance Techniques What Is Surveillance? Observation Levels of Awareness Gathering and Controlling Information Electronic Surveillance Mobile Surveillance PreparationSurveillance VehicleConcealment TechniquesFoot Following The Urban Observation Post (OP) Module 14: Firearms and Explosive Handling How Guns Work Shooting Techniques Anatomy of a SlingHow to Attach a Rifle SlingHow to Adjust a SlingTransition from a Shoulder Carry to Solid Standing Shooting Position Gun Safety Tips Bomb Protection and Evacuation Explosive Search Improvised Explosive Devices (IEDs) Module 15: Protectee Variations VIP Protection Family Protection Details SpouseChildren to Age TwelveTeenagers Module 16: Medical Emergency Assistance Medical Emergencies Primary Survey AirwayBleedingCirculationShock Secondary Survey Rescue Breathing Resuscitation Control of Bleeding Treatment for Shock Choking Heart Attack Stroke Burns Medical Kit Module 17: How COVID-19 Affected Close Protection Services COVID-19 and the Guarding Industry How Close Protection Works in Practice? Guarantee Your Safety with Close Protection Services Inspection in Advance Making Advance Arrangements Defence Responsibilities Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Bodyguard Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Bodyguard Training course is open to all, with no formal entry requirements. Career path Upon successful completion of the Bodyguard Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Payroll Accounting Training Fast Track (Level 1-3): This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. In this course, you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land your dream job in the Payroll sector. As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) All exams are conducted online through Sage (UK). Level 1: Introduction to payroll Introduction to Real-Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the Payroll Procedures Level 2: Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3: Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

Overview of Early Childhood Mental Health Early Childhood Mental Health is very important because the first years of a child's life build the foundation for their future feelings and wellbeing. In the UK, 1 in 8 children under the age of five face some kind of mental health problem, but only 30% get the right support early enough. This course gives you the knowledge and skills to notice, understand, and help with young children’s emotional development during these important years. You will learn how early life experiences affect a child's mental health as they grow. Understanding Early Childhood Mental Health helps you see how strong emotional support can make a child more confident and ready for the future. There is also a growing need for people who work in Early Childhood Mental Health, with a 15% increase in specialist jobs expected by 2026 across the UK. By learning about early assessment methods, trauma-informed care, and good practices in supporting children, you will be well-prepared to help children when they need it most. Each part of this course will help you build your skills to create safe, caring spaces for young children. Supporting Early Childhood Mental Health early on helps children feel stronger, happier, and ready for life's challenges. Your role will make a real difference to children's lives and futures. This Early Childhood Mental Health Course will help you to learn: Use key child development theories to support Early Childhood Mental Health. Recognise common mental health problems in young children. Understand the different factors that affect children’s emotional wellbeing and growth. Use simple assessment tools to check children's emotional development. Create ways to build strong and positive parent-child relationships. Plan trauma-informed practices to support young children in early years settings. Who is this course for? This course is perfect for: Early years educators who want to better support children's mental health and create caring classrooms. Healthcare professionals working with young children who want to improve early support for emotional and mental development. Parents and caregivers who wish to understand their children's emotional needs and build stronger relationships. Social workers and family support workers who need to spot early signs of mental health issues and offer the right help. Early childhood programme managers who are responsible for setting up safe, nurturing, and trauma-informed environments for young children. Process of Evaluation After studying the Early Childhood Mental Health Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Early Childhood Mental Health Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Early Childhood Mental Health course. Career Path Completing this Early Childhood Mental Health course can lead to roles such as: Early Childhood Mental Health Consultant – £35,000 to £45,000 per year Child Wellbeing Practitioner – £28,000 to £38,000 per year Early Years Mental Health Specialist – £30,000 to £42,000 per year Family Support Worker – £24,000 to £32,000 per year Early Intervention Coordinator – £26,000 to £36,000 per year Course Curriculum Module 01: Foundations of Early Childhood Mental Health 00:16:00 Module 02: Common Mental Health Disorders in Early Childhood 00:17:00 Module 03: Factors Influencing Early Childhood Mental Health 00:26:00 Module 04: Assessing and Promoting Emotional Development 00:22:00 Module 05: Supporting Positive Parent-Child Relationships 00:14:00 Module 06: Early Intervention and Treatment Approaches 00:18:00 Module 07: Creating Trauma-Informed Early Childhood Settings 00:24:00 Module 08: Ethical and Professional Practices 00:33:00 Module 09: Professional Development and Reflective Practice 00:16:00

Who says what's right for you? How aware are you of how much you actually drink each week? Is it more than you want it to be? Does it take the edge off your performance? Or do you just think it's time to change? This session will challenge the way you think about drink. It's not about what someone else thinks you ought to drink - it's about your own attitude to it. Take away a completely fresh way of thinking about drinking. Get some insights into 'how come' you drink what you do. Find out what you can easily do to drink less. During the session you will have the opportunity to take a fresh look at: Your drinking habits - casual/social drinking, habitual drinking, binge drinking 'How come I do this'? How we think about habits 'How could I change my drinking'?

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Following on from the Macros course look at how you can write your own Visual Basic code within Excel to fully automate tasks and save time. Course overview Duration: 2 days (13 hours) Our VBA in Excel course is an introduction to using the Visual Basic for Applications language for programming in Excel. It looks at structures, syntax and coding standards. This course is designed for existing experienced users of Excel who can record and run macros and those who have dabbled in VBA but would like some formal training and help to put some structure to their code. Objectives  By the end of the course you will be able to: Write visual basic procedures Create event and general procedures Use commands from the Excel data model Use statements and functions Use a selection of debugging tools Create and use variables and constants Use different types of loops Create an Excel user form Content The VBA environment Project explorer Excel objects Modules Properties window Code window Code structure Code structure Navigating within your code Adding comments Using WITH Steps to creating a VBA procedure Procedures Sub procedures Event procedures Calling procedures The Excel data model Workbook commands Worksheet commands Excel selection methods Data manipulation commands Debugging Using breakpoints Stepping through code The immediate window The watch window The locals window points Variables and Constants Declaring variables Declaring multiple variables Variable data types Concatenation Scope of variables Constants Declaring constants Using constants Scope of constants Looping Do while loops Do until loops For next loops Conditional Statements IF statement SELECT CASE statement Comparison statements Logical operators Creating a User Form Form layout The control toolbox Naming conventions Adding objects Naming objects Captions Displaying the form Object properties Object properties Setting properties at design time Setting properties at run time Interconnectivity between the user form and Excel Comparing values Transferring information Running code

Duration 5 Days 30 CPD hours This course is intended for The skills covered in this course converge on four areas-software development, IT operations, applied math and statistics, and business analysis. Target students for this course should be looking to build upon their knowledge of the data science process so that they can apply AI systems, particularly machine learning models, to business problems. So, the target student is likely a data science practitioner, software developer, or business analyst looking to expand their knowledge of machine learning algorithms and how they can help create intelligent decisionmaking products that bring value to the business. A typical student in this course should have several years of experience with computing technology, including some aptitude in computer programming. This course is also designed to assist students in preparing for the CertNexus Certified Artificial Intelligence (AI) Practitioner (Exam AIP-210) certification Overview In this course, you will develop AI solutions for business problems. You will: Solve a given business problem using AI and ML. Prepare data for use in machine learning. Train, evaluate, and tune a machine learning model. Build linear regression models. Build forecasting models. Build classification models using logistic regression and k -nearest neighbor. Build clustering models. Build classification and regression models using decision trees and random forests. Build classification and regression models using support-vector machines (SVMs). Build artificial neural networks for deep learning. Put machine learning models into operation using automated processes. Maintain machine learning pipelines and models while they are in production Artificial intelligence (AI) and machine learning (ML) have become essential parts of the toolset for many organizations. When used effectively, these tools provide actionable insights that drive critical decisions and enable organizations to create exciting, new, and innovative products and services. This course shows you how to apply various approaches and algorithms to solve business problems through AI and ML, all while following a methodical workflow for developing data-driven solutions. Solving Business Problems Using AI and ML Topic A: Identify AI and ML Solutions for Business Problems Topic B: Formulate a Machine Learning Problem Topic C: Select Approaches to Machine Learning Preparing Data Topic A: Collect Data Topic B: Transform Data Topic C: Engineer Features Topic D: Work with Unstructured Data Training, Evaluating, and Tuning a Machine Learning Model Topic A: Train a Machine Learning Model Topic B: Evaluate and Tune a Machine Learning Model Building Linear Regression Models Topic A: Build Regression Models Using Linear Algebra Topic B: Build Regularized Linear Regression Models Topic C: Build Iterative Linear Regression Models Building Forecasting Models Topic A: Build Univariate Time Series Models Topic B: Build Multivariate Time Series Models Building Classification Models Using Logistic Regression and k-Nearest Neighbor Topic A: Train Binary Classification Models Using Logistic Regression Topic B: Train Binary Classification Models Using k-Nearest Neighbor Topic C: Train Multi-Class Classification Models Topic D: Evaluate Classification Models Topic E: Tune Classification Models Building Clustering Models Topic A: Build k-Means Clustering Models Topic B: Build Hierarchical Clustering Models Building Decision Trees and Random Forests Topic A: Build Decision Tree Models Topic B: Build Random Forest Models Building Support-Vector Machines Topic A: Build SVM Models for Classification Topic B: Build SVM Models for Regression Building Artificial Neural Networks Topic A: Build Multi-Layer Perceptrons (MLP) Topic B: Build Convolutional Neural Networks (CNN) Topic C: Build Recurrent Neural Networks (RNN) Operationalizing Machine Learning Models Topic A: Deploy Machine Learning Models Topic B: Automate the Machine Learning Process with MLOps Topic C: Integrate Models into Machine Learning Systems Maintaining Machine Learning Operations Topic A: Secure Machine Learning Pipelines Topic B: Maintain Models in Production