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Overview With the ever-increasing demand for Child Safeguarding in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Child Safeguarding may be. Learning about Child Safeguarding or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Child Safeguarding . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Child Safeguarding is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Child Safeguarding course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Child Safeguarding course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Child Safeguarding course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Child Safeguarding , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Child Safeguarding , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Child Safeguarding , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Child Safeguarding course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 Safety tools and items.docx Safety tools and items.docx 00:00 Module 2 Keeping an eye on children.docx Keeping an eye on children.docx 00:00 Module 3 Teach Your Children to Eat Healthy.docx Teach Your Children to Eat Healthy.docx 00:00 Module 4 Happy Parenting.docx Happy Parenting.docx 00:00

Overview With the ever-increasing demand for Selling on Ebay in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Selling on Ebay may be. Learning about Selling on Ebay or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Selling on Ebay . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Selling on Ebay is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Selling on Ebay course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Selling on Ebay course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Selling on Ebay course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Selling on Ebay , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Selling on Ebay , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Selling on Ebay , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Selling on Ebay course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Chapter 1_ Understanding eBay Understanding eBay 00:00 Chapter 2_ First Steps First Steps 00:00 Chapter 3_ The Art of Listing Items The Art of Listing Items 00:00 Chapter 4_ The Rules of Selling The Rules of Selling 00:00 Chapter 5_ Climbing the Ranks of Selling Climbing the Ranks of Selling 00:00 Chapter 6_ Selling Techniques and Pitfalls Selling Techniques and Pitfalls 00:00

Overview With the ever-increasing demand for Email Marketing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Email Marketing may be. Learning about Email Marketing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Email Marketing . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Email Marketing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Email Marketing course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Email Marketing course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Email Marketing course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Email Marketing , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Email Marketing , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Email Marketing , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Email Marketing course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Chapter 1_ Introduction Introduction 00:00 Chapter 2_ Basic Elements of A Sales Letter Basic Elements of A Sales Letter 00:00 Chapter 3_ Tips on Writing a Sales Letter Tips on Writing a Sales Letter 00:00 Chapter 4_ Pitfalls and Mistakes Pitfalls and Mistakes 00:00 Chapter 5_ Writing A Sales Letter Writing A Sales Letter 00:00 Chapter 6_ The Rules of Writing A Sales Letter The Rules of Writing A Sales Letter 00:00

Overview With the ever-increasing demand for Sports First Aid in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Sports First Aid may be. Learning about Sports First Aid or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Sports First Aid . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Sports First Aid is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Sports First Aid course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Sports First Aid course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Sports First Aid course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Sports First Aid , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Sports First Aid , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Sports First Aid , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Sports First Aid course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Sports First Aid- Module 1- Introduction to Sports Emergency Care Module 1- Introduction to Sports Emergency Care 00:00 Sports First Aid- Module 2- Preparation Module 2- Preparation 00:00 Sports First Aid- Module 3- Assessment Module 3- Assessment 00:00 Sports First Aid- Module 4- Airway Management & Breathing] Module 4- Airway Management & Breathing] 00:00 Sports First Aid- Module 5- Cardiovascular Emergencies Module 5- Cardiovascular Emergencies 00:00 Sports First Aid- Module 6- Spine Injuries Module 6- Spine Injuries 00:00 Sports First Aid- Module 7- Unconsciousness and Seizures Module 7- Unconsciousness and Seizures 00:00 Sports First Aid- Module 8- Traumatic Brain Injury Module 8- Traumatic Brain Injury 00:00 Sports First Aid- Module 9- Injuries to the Thoracic Region Module 9- Injuries to the Thoracic Region 00:00 Sports First Aid- Module 10- Fractures and Soft Tissue Injuries Module 10- Fractures and Soft Tissue Injuries 00:00

Overview With the ever-increasing demand for Psychology in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Psychology may be. Learning about Psychology or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Psychology . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Psychology is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Psychology course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Psychology course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Psychology course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Psychology , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Psychology , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Psychology , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Psychology course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Psychology Module 1_ Perspectives in Psychology Module 1_ Perspectives in Psychology 00:00 Psychology Module 2_Social Psychology Module 2_Social Psychology 00:00 Psychology Module 3_ Cognitive Psychology and Its Applications Module 3_ Cognitive Psychology and Its Applications 00:00 Psychology Module 4_Child Development Module 4_Child Development 00:00 Psychology Module 5_The Psychology of Atypical (Abnormal) Behavior Module 5_The Psychology of Atypical (Abnormal) Behavior 00:00 Psychology Module 6_Research Methods of Psychology Module 6_Research Methods of Psychology 00:00 Psychology Module 7_ Emotions in Terms of Psychology Module 7_ Emotions in Terms of Psychology 00:00

Overview With the ever-increasing demand for Employment Law in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Employment Law may be. Learning about Employment Law or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Employment Law . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Employment Law is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Employment Law course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Employment Law course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Employment Law course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Employment Law , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Employment Law , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Employment Law , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Employment Law course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 01 - Basics of Employment Law Basics of Employment Law 00:00 Module 02 - Legal Recruitment Process Legal Recruitment Process 00:00 Module 03 - Employment Contracts Employment Contracts 00:00 Module 04 - Employee Handbook Employee Handbook 00:00 Module 05 - Disciplinary Procedure Disciplinary Procedure 00:00 Module 06 - National Minimum Wage _ National Living Wage National Minimum Wage _ National Living Wage 00:00 Module 07 - Parental Right, Sick Pay _ Pension Scheme Parental Right, Sick Pay _ Pension Scheme 00:00 Module 08 - Discrimination in the Workplace Discrimination in the Workplace 00:00 Module 09 - Health and Safety at Work Health and Safety at Work 00:00 Module 10 - Dismissal, Grievances and Employment Tribunals Dismissal, Grievances and Employment Tribunals 00:00

Overview   With the ever-increasing demand for Audio Typing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Audio Typing may be.   Learning about Audio Typing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Audio Typing. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Audio Typing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Audio Typing Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Audio Typing Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Audio Typing Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Audio Typing, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Audio Typing, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Audio Typing, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Audio Typing Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Audio Transcription Audio Transcription 00:00 Module 2 - The Transcription Technique The Transcription Technique 00:00 Module 3 - Transcribe Audio to Text Transcribe Audio to Text 00:00 Module 4 - The Pros Turn Speech to Text So Quickly The Pros Turn Speech to Text So Quickly 00:00 Module 5 - Transcription Skills Transcription Skills 00:00 Module 6 - Transcription Accuracy Transcription Accuracy 00:00 Module 7 - Transcription Formatting Transcription Formatting 00:00 Module 8 - Common Homophones Common Homophones 00:00

Overview   With the ever-increasing demand for Town Planning in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Town Planning may be.   Learning about Town Planning or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Town Planning. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Town Planning is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Town Planning Diploma course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Town Planning Diploma course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Town Planning Diploma course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Town Planning, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Town Planning, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Town Planning, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Town Planning Diploma course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Planning and Plan Making Planning and Plan Making 00:00 Module 2 - Environmental Planning and Management Environmental Planning and Management 00:00 Module 3 - Transportation Transportation 00:00 Module 4 - Utilities Utilities 00:00 Module 5 - Parks and Open Space Parks and Open Space 00:00 Module 6 - Places and Districts Places and Districts 00:00 Module 7 - Design Considerations Design Considerations 00:00 Module 8 - Projections and Demand Analysis Projections and Demand Analysis 00:00 Module 9 - Impact Assessment Impact Assessment 00:00 Module 10 - Reservation, Conservation and Reuse Reservation, Conservation and Reuse 00:00

Overview   With the ever-increasing demand for Electrical Engineering in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Electrical Engineering may be.   Learning about Electrical Engineering or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Electrical Engineering. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Electrical Engineering is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Diploma in Electrical Engineering course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Diploma in Electrical Engineering course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Diploma in Electrical Engineering course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Electrical Engineering, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Electrical Engineering, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Electrical Engineering, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Diploma in Electrical Engineering course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 Fundamentals of Electricity Fundamentals of Electricity 00:00 Module 2 DC Networks and Network Theorems DC Networks and Network Theorems 00:00 Module 3 Single Phase AC Circuits Single Phase AC Circuits 00:00 Module 4 Electrical Machines Electrical Machines 00:00 Module 5 Semiconductor Diodes Semiconductor Diodes 00:00 Module 6 Digital Electronics Digital Electronics 00:00 Module 7 Fundamentals of Communication Engineering Fundamentals of Communication Engineering 00:00 Module 8 Power Generating Stations Power Generating Stations 00:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00