4219 Courses delivered Online

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum

Learn the art of effective email communication and how to write emails that grab attention, convey your message clearly, and get the desired response. With modules covering the fundamentals of writing effective emails, managing your inbox, writing styles and tone, and more, you'll gain the skills you need to succeed in today's fast-paced business world. The world of business is constantly evolving, and with it comes a growing demand for effective communication. In today's digital age, email is the go-to form of communication in the business world, with over 306 billion emails sent and received every day. As a result, there are numerous opportunities available in the field of email writing. Learning Outcomes: Understand the principles of effective email communication Learn to write clear, concise, and compelling emails Develop strategies for managing your inbox and staying organised Discover different writing styles and how to adapt your tone to different situations Learn tips and tricks for writing effective emails Understand the importance of exercising caution when sending emails In today's digital age, email is the go-to form of communication in the business world. However, with so many emails flooding our inboxes, it can be challenging to stand out from the crowd. That's where our Email Writing course comes in. Our course covers all the essential aspects of effective email writing, from understanding the fundamentals of email communication to developing strategies for managing your inbox and staying organised. Through a series of modules, you'll learn the art of crafting clear, concise, and compelling emails that get results. You'll explore different writing styles and tone, discover tips and tricks for writing effective emails, and understand the importance of exercising caution when sending emails. Whether you're a business professional looking to improve your communication skills or someone looking to enter the recruitment field, our Email Writing course is for you. So, enrol today and take the first step towards mastering the art of effective email communication. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to improve their email writing skills Individuals looking to enter the recruitment field Anyone who wants to improve their communication skills Students who want to enhance their writing skills Career path Recruitment Consultant: £22,000 - £45,000 HR Manager: £25,000 - £75,000 Marketing Manager: £25,000 - £70,000 Sales Executive: £18,000 - £40,000 Customer Service Representative: £16,000 - £28,000 Executive Assistant: £20,000 - £45,000

11 in 1 "Retail Assistant" Bundle only at £53 Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Looking to advance your career as a retail assistant manager? Look no further than our Retail Assistant Manager Bundle package, consisting of 11 premium courses designed to give you the skills and knowledge necessary to succeed in the retail industry. Our Level 5 Retail Management course covers everything from understanding customer behavior to managing finances, giving you a comprehensive understanding of what it takes to run a successful retail operation. With the Logistic Management course, you'll learn how to manage supply chains, optimize logistics, and increase efficiency. The Retail Strategy course will teach you how to develop and execute effective retail strategies, while Basic Product Management will give you a solid foundation in product development and management. Purchasing & Procurement Course - Level 3 is an essential course for anyone looking to manage supply chains and procurement processes. For those interested in accounting, the Level 3 Tax Accounting course and Introduction to VAT course will teach you the ins and outs of tax and VAT accounting. Commercial Law 2021 covers the latest legal developments and how they apply to the retail industry. Operations Management will help you manage inventory, scheduling, and staffing, while Strategic Planning and Analysis for Marketing will give you the tools to develop and execute effective marketing strategies. Finally, the Diploma in Quickbooks Bookkeeping course will teach you how to manage finances and bookkeeping using the popular Quickbooks software. With our Retail Assistant Manager Bundle package, you'll have all the skills and knowledge necessary to excel in your career as a retail assistant manager. Enroll now and take your career to the next level! Along with this course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Retail Management - Level 5 Course 02: Logistic Management Course 03: Retail Strategy Course 04: Basic Product Management Course 05: Purchasing & Procurement Course - Level 3 Course 06: Level 3 Tax Accounting Course 07: Introduction to VAT Course 08: Commercial Law 2021 Course 09: Operations Management Course 10: Strategic Planning and Analysis for Marketing Course 11: Diploma in Quickbooks Bookkeeping Benefits you'll get from choosing Apex Learning for this course: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 01: Retail Management - Level 5 Introduction to Retail Management Strategy Buying and Merchandising Pricing Supply Chain Management in Retailing The Sales Process and Dealing with Customers at the Checkout Importance of Consumer Behaviour Taking Trends and Targeting Customers Effectively The Importance of Communicating with Customers Choosing a Location Retail Psychology Negotiate the Right Deal with Suppliers Develop Store Security Procedures Management Skills for Leading Your Team Selling in Multiple Channels Retail Brand Management Health & Safety for Retail Stores Consumer Rights Act --------Other Courses Are-------- Course 02: Logistic Management Course 03: Retail Strategy Course 04: Basic Product Management Course 05: Purchasing & Procurement Course - Level 3 Course 06: Level 3 Tax Accounting Course 07: Introduction to VAT Course 08: Commercial Law 2021 Course 09: Operations Management Course 10: Strategic Planning and Analysis for Marketing Course 11: Diploma in Quickbooks Bookkeeping CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Retail Assistant bundle including- Students Graduates Job Seekers Job Holders Requirements Our Retail Assistant is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Having this Retail Assistant expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price. Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Professional Certificate Course in Marketing Analytics and Its Importance in Hotel Industry provides a comprehensive understanding of marketing analytics and its importance in the hotel industry. The course covers topics such as the definition of marketing analytics, its importance, and the role it plays in business. The course also delves into the various marketing analytics tools and software functions. Participants will learn about the qualifications needed to become a marketing analytics manager and the benefits that hotels can gain through the use of marketing analytics. The course will also cover hotel marketing and competitors analysis, as well as the meaning and scope of a marketing information system. By the end of the course, participants will have gained a solid understanding of how marketing analytics can be used to improve business performance and achieve marketing goals within the hotel industry. The Professional Certificate Course in Marketing Analytics and Its Importance in Hotel Industry is designed to provide participants with a comprehensive understanding of marketing analytics and its significance in the hotel industry. By the end of the course, participants will have gained a solid understanding of how marketing analytics can be used to improve business performance and achieve marketing goals within the hotel industry. After the successful completion of the course, you will be able to learn about the following, What is marketing Analytics. Importance Marketing Analytics. Role of Marketing Analytics in Business. Marketing Analytics Tools. Function of marketing analytics software Qualifications for Marketing Analytics Managers: What Hotels can do through Marketing Analytics. Hotel Marketing and Competitors Analysis. Marketing Information System Meaning and Scope. The Professional Certificate Course in Marketing Analytics and Its Importance in Hotel Industry provides a comprehensive understanding of marketing analytics and its importance in the hotel industry. The course covers topics such as the definition of marketing analytics, its importance, and the role it plays in business. The course also delves into the various marketing analytics tools and software functions. Participants will learn about the qualifications needed to become a marketing analytics manager and the benefits that hotels can gain through the use of marketing analytics. The course will also cover hotel marketing and competitors analysis, as well as the meaning and scope of a marketing information system. By the end of the course, participants will have gained a solid understanding of how marketing analytics can be used to improve business performance and achieve marketing goals within the hotel industry. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Marketing Analytics and Its Importance in Hotel Industry Self-paced pre-recorded learning content on this topic. Professional Certificate Course in Marketing Analytics and Its Importance in Hotel Industry Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing professionals Hotel management executives Business owners and entrepreneurs Data analysts Marketing managers and directors Hospitality industry professionals Sales and marketing executives Advertising and digital marketing professionals Revenue managers Customer relationship managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.