25518 Courses delivered Online

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Event Management Online Training The process of organising and managing an event is known as event management. This process includes everything from initial planning to post-event strategy. This Event Management comprehensive course will provide you with a complete understanding of this topic. An event manager begins by making planning decisions such as the time, location, and theme of their event. During an event, event managers monitor the proceedings in real-time to ensure that everything runs smoothly. Our Event Management UK course will teach you how to do these things, what the differences are, and how to do them well in a simple and practical way. The Event Management program is ideal for those who want to work as a professional event manager. Our professionals created this Event Management UK course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field of event management. This Event Management UK Online course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. Main Course: Level 7 Diploma in Event Management Courses are included in this Event Management Bundle Course 01: Level 2 Food Hygiene and Safety for Catering Course 02: Wedding Planner Course 03: level 4 Time Management Course 04: Level 7 Diploma in Facilities Management [ Note: Free PDF certificate as soon as completing the Event Management] Event Management Training Course Curriculum of Event Management Module 01: An Introduction to Events Module 02: The Market Demand for Events Module 03: The Events Business: Supply and Suppliers Module 04: Social, Economic, Political and Developmental Implications Module 05: Making a Start and Planning the Event Module 06: Financial Management and the Budget Assessment Method of Event Management After completing each module of the Event Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Event Management After completing the MCQ/Assignment assessment for this Event Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Event Management Training The Event Management course is appropriate for students who want to learn new skills and knowledge for event planning. Individuals looking to start their own business, become an event planner, or work in the hospitality industry should consider taking event management courses. Requirements Event Management Training There are no specific requirements for this Event Management course because it does not require any advanced knowledge or skills. Career path Event Management Training

Level-7 QLS Endorsed | 22-in-1 Diploma Bundle| Free CPD PDF+ Transcript Certificate| Lifetime Access| Learner Support

Hotel Management : Hotel Management Online Training This comprehensive Hotel Management course has been designed to provide you with a thorough understanding of the hospitality industry and equip you with the skills needed to manage and operate a successful hotel. This Hotel Management course will help you to learn about the different departments of hotel management, including reception, housekeeping, hiring and training in hotel management, catering system, marketing and advertising, and hospitality quality assurance systems. With this Hotel Management course, you will also gain an understanding of revenue management, customer service, and the importance of maintaining a positive reputation. Learning Outcomes By the end of the Hotel Management: Hotel Management course, learners will be able to: Basic knowledge of Hotel Management Responsibilities of a receptionist How to hire staff and train them Responsibilities of a housekeeper Impact of the hotel industry in the tourism sector Marketing techniques for hotels Several types of menu and catering systems The effect of electronic service on hospitality management Through a series of interactive modules of this Hotel Management course, you will learn how to effectively manage staff, handle customer complaints, and develop marketing strategies that attract new business. You will also gain valuable insights into industry trends and emerging technologies that are transforming the way hotels operate. At the end of the Hotel Management course, you will have the knowledge and skills needed to succeed in a variety of roles within the hospitality industry, from hotel management to event planning to tourism and travel. Enrol in this Hotel Management course now and start your journey towards a rewarding career in Hotel Management! Main Course: Hotel Management Free Courses: Course 01: Level 5 Hospitality Management Course 02: Level 5 Diploma in Travel & Tourism [ Note: Free PDF certificate as soon as completing the Hotel Management : Hotel Management course] Hotel Management: Hotel Management Training Industry Experts Designed this Hotel Management course into 11 detailed modules. Assessment Method of Hotel Management : Hotel Management After completing each module of the Hotel Management: Hotel Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Hotel Management After completing the MCQ/Assignment assessment for this Hotel Management: Hotel Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Hotel Management : Hotel Management Online Training The online Hotel Management: Hotel Management course is intended for students who want to pursue professions in hotel management. A hotel management course is particularly beneficial for learners who currently have a position in the hotel business and wish to advance their career in hotel management. This Hotel Management: Hotel Management course suits students, recent grads, and job seekers. The course is also appropriate for anybody interested in hotel management and those who are already working in this industry and want to improve their knowledge and skills. Requirements Hotel Management: Hotel Management There are no specific requirements for this diploma in Hotel Management: Hotel Management course because it does not require any advanced knowledge or skills. Career path Hotel Management : Hotel Management Online Training

The Agile Project Manager (On-Demand) Change isn't coming, it's already here. The project environment is becoming more volatile, uncertain, complex, and ambiguous. Project management and project managers must transform and evolve in order to keep up with these changes. Agile has been a disruptor in the field of project management, having over 20 years of successes and benefits to organizations that have adopted their frameworks. The Agile frameworks have proven themselves to be more adept in dealing with this uncertainty. But Agile isn't just about following a different way of working. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated project environment, this course provides participants with the knowledge needed to not only survive but thrive. What you will Learn At the end of this program, you will be able to: Evaluate the changing project environment and the needed knowledge, skills, and behaviors Demonstrate innovative project manager competencies of leading change, servant leadership, and focus on value Utilize Lean and Agile principles to maximize value and improve project performance Construct a hybrid Agile model that is unique to your project Assess your role in Business Agility as an Agile Project Manager Getting Started Introductions Workshop orientation Expectations Foundations Recap: What is Agile? A changed project environment The future project manager Agile Project Management Competencies Focusing on value Championing change Servant leadership Coaching / mentorship Facilitation Lean and Agile Principles Optimizing flow Making things small Continuous planning Just-In-Time requirements Visualizing work Hybrid Agile Considerations Considering a Hybrid Approach Examining Strengths and Weaknesses of Each Approach Selecting Waterfall / Agile Roles, Practices, and Techniques Reviewing Three Hybrid Scenarios Constructing the Hybrid Project Implementing Agile Pitfalls and Concerns Agile in the Organization Business Agility Summary and Next Steps

Are you poised to make a mark in the ever-evolving landscape of business marketing? Do you aspire to propel your brand to new heights, tapping into the potential of transformative marketing techniques? Dive into our meticulously crafted Business Marketing bundle, packed with 20 insightful courses to fast-track your aspirations. From the essentials of Business Management, Business Studies, and Business Law, to the nuanced techniques of Digital Marketing and Affiliate Marketing, and even the science of Data Analysis in Excel - this bundle is your blueprint for success. Bolster your knowledge with the strategies behind Lead Generation, master the art of Time Management, and foster lasting relationships through our Diploma in Customer Relationship Management (CRM). Every step you take within this comprehensive course reinforces your grasp on business marketing. The twenty courses are: Business Management Business Studies Business Law Business Intelligence Analyst Business Performance Management Project Management Marketing Marketing Strategies for Business Marketing Secrets for High Sales Lead Generation with Attraction Marketing for Business Sales Skills Creating Highly Profitable Sales Funnels How To Build Sales Funnels With ClickFunnels Social Media Marketing Course - The Step by Step Guide Digital Marketing: The Ultimate Guide to Strategic Marketing Affiliate Marketing Passive Income Made Easy Diploma in Customer Relationship Management (CRM) Data Analysis and Forecasting in Excel Time Management Training - Online Course Decision Making and Critical Thinking Learning Outcomes Acquire foundational knowledge in business operations, including management, law, and performance metrics. Understand and implement effective marketing strategies to boost sales and brand visibility. Cultivate advanced sales skills and create robust sales funnels for maximum revenue generation. Navigate the digital realm with expertise in social media and affiliate marketing techniques. Harness the power of data to make informed decisions and predict market trends. Develop critical thinking abilities and make strategic decisions based on thorough analysis. Embark on a transformative journey through the dynamic realm of business marketing. The first ten courses provide an in-depth understanding of the fundamentals of business - from the intricacies of Business Intelligence Analysis to the strategic aspects of Project Management. The latter half of the bundle unveils the secrets of successful marketing. Whether it's mastering Lead Generation with Attraction Marketing, decoding the strategies behind high sales, or comprehending the facets of Digital Marketing and Social Media Marketing, the course provides holistic coverage. In addition, the module on Time Management equips learners with strategies to maximise productivity, while Decision Making and Critical Thinking fosters a methodical approach to challenges. Our Business Marketing bundle isn't merely about knowledge acquisition; it's about applying these learnings for results. And as the world becomes increasingly digital, the courses on Sales Funnels, Digital and Social Media Marketing become indispensable for anyone wishing to remain at the forefront of the business marketing domain. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring entrepreneurs seeking a foundational understanding of business marketing. Professionals aiming to transition into roles with a focus on marketing and sales. Students of business studies keen on augmenting their academic knowledge. Individuals keen on mastering digital marketing techniques. Professionals seeking insights into data analysis, decision-making, and relationship management. Career path Business Manager - £30K to £55K/year. Marketing Manager - £35K to £60K/year. Sales Director - £50K to £80K/year. Digital Marketing Specialist - £25K to £45K/year. Business Intelligence Analyst - £27K to £52K/year. Customer Relationship Manager (CRM) - £28K to £53K/year. Affiliate Marketing Manager - £30K to £56K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 20 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

The Management's Guide to Understanding Risk Management Decisions in Cybersecurity and Information Technology (IT)!

Level 2, 4 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Get ready for an exceptional online learning experience with the Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Corporate Social Responsibility & Stakeholder Management package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Corporate Social Responsibility & Stakeholder Management package has something for everyone. As part of the Corporate Social Responsibility & Stakeholder Management, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work CPD-accredited courses: Course 01: CSR - Corporate Social Responsibility Course 02: Business Law & Commercial Law Course 03: Leadership Skills For Organisational Development Course 04: CSR Policies & Supply Chain Management Course 05: Social Work Studies Diploma Course 06: Quality Assurance Manager Course 07: Stakeholder Management Course 08: Diploma in Sustainable Energy Course 09: Environmental Awareness Training Course 10: Process Improvement: How to Reduce Waste Course 11: Conservation Diploma Course Course 12: Carbon Literacy Knowledge Course 13: Communicate and Work With People From Other Culture Course 14: Environmental Health Course 15: Environmental Law 2021 Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle, you will gain the following: CPD QS Accredited Proficiency with this Corporate Social Responsibility & Stakeholder Management bundle After successfully completing the Corporate Social Responsibility & Stakeholder Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Corporate Social Responsibility & Stakeholder Management bundle The online test with immediate results You can study and complete the Corporate Social Responsibility & Stakeholder Management bundle at your own pace. Study for the Corporate Social Responsibility & Stakeholder Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Corporate Social Responsibility & Stakeholder Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work , a rich anthology of 30 diverse courses. Our experts handpick each course in the Corporate Social Responsibility & Stakeholder Management bundle to ensure a wide spectrum of learning opportunities. This Corporate Social Responsibility & Stakeholder Management bundle will take you on a unique and enriching educational journey. The Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Corporate Social Responsibility & Stakeholder Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Corporate Social Responsibility & Stakeholder Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Corporate Social Responsibility, Stakeholder Management, Leadership & Social Workbundle is perfect for: Professionals in Corporate Roles: Those working in corporate settings seeking to enhance their understanding and implementation of ethical practices and corporate responsibility. Aspiring Leaders: Individuals aiming to take on leadership roles and who are interested in integrating social responsibility into their leadership style. Social Work Practitioners: Social workers and community leaders looking to deepen their engagement with private sector partners and broaden their impact through corporate collaborations. Students and Academics: University students and academics in the fields of business, social sciences, or environmental studies who want a deeper understanding of how businesses can positively affect social and environmental issues. Policy Makers and Regulators: Individuals involved in policy making or regulation who need to understand the complexities of corporate responsibility to better design effective and sustainable regulations. Requirements You are warmly invited to register for this Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work course completion, you can expect to: Corporate Responsibility Officer Sustainability Manager Non-profit Leadership Roles CSR Consultant Community Relations Manager Human Resources Specialist Focusing on CSR Public Relations Officer in CSR: Policy Advisor for Sustainable Business Practices Social Entrepreneu Certificates CPD Certificates Digital certificate - Included

Compliance Management Course will guide you to understand child psychology issues and development, including its various stages.