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Overview Customer Service Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Customer Service Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00

Level 2, 3 & 4 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

About this Training Course This 3 full-day course will provide insights into many aspects of operating the modern refinery as a business. This will include technical information on refining processes, crude oils and processing options, the place of the refinery in the value chain, refinery cost structure and management, optimization and profit margin, energy and oil loss reduction. This course will also address important management tools and techniques used for economic evaluations in refineries including future trends. This course will include presentations, simulations, a trading game, and exercises. This is an interactive session where participants can propose relevant topics upfront to discuss during class. This course can be further tailored for inexperienced or experienced personnel. Further customization can also include addressing a specific refinery, plant or unit. The option for post-course consultancy or help-desk support is also available. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By participating in this highly intensive course, participants will be able to: Understand the main functions in refining processes, configurations and its operating characteristics Analyse the choice of crude, processing options and desired products and product quality parameters Closely review refinery economics and planning, margins, costing & valuation including trading Apply the methodology of refinery optimization and product improvement Gain an application of analytical tools to refinery management, supply chain and their economic drivers Appreciate the current challenges, opportunities and future trends impacting the refining industry Target Audience This course will benefit all refinery technical personnel, operations' process engineers and process managers, technical services engineers and managers, refinery planners, newly-hired refinery personnel and current semi-technical personnel who require introductory training to acquire the broader perspective of refinery economics and supply. Course Level Basic or Foundation Trainer Your expert course leader is a passionate world-class expert with 35 years of international experience in Crude Oil, Refinery Planning and Masterplanning, Process Modelling, LP Modelling and Optimization Best Practices. He has a sound understanding of refinery processes and economics. After retiring from Shell in 2020, he is now a principal consultant for Crude Oil & Refinery Modelling. He enjoys dealing with challenging technical problems and opportunities to deliver value through practical solutions. He has a hands-on mentality, is flexible and builds strong relationship with clients. During his career, he coached many engineers and delivered countless inhouse and external courses on crude oil, hydrocracking and general refinery processes and economics at the Shell Open University and many other client locations. He authored and co-authored several publications and presentations at international conferences and has three patents to his name. He understands how to deliver outstanding services in sometimes difficult cultural and commercial situations, having worked for clients around the world. He works effectively in multi-disciplinary teams, has strong analytical and problem-solving skills as well as excellent consulting, facilitation and interpersonal and multilingual skills. He has an MSc in Chemical & Agricultural Engineering (cum laude) and a BSc in Chemical & Agricultural Engineering from the University Ghent, Belgium. He is currently the Principal Consultant for Crude Oil & Refinery Modeling at Petrogenium, the international, independent, technical consultancy in oil refining, petrochemicals, oil & gas production & renewable resources. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Embark on a journey into the world of technology with Spark Generation! Learn the fundamentals of computer science, coding languages, and algorithmic thinking. Discover the logic behind programs and explore the creative potential of digital innovation.

Introduction to Design Thinking: On-Demand Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell. This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project. What you will Learn At the end of this program, you will be able to: Explain the underlying principles and value of using Design Thinking for innovation Describe the basic concepts of the Stanford Model for Design Thinking Evaluate a set of basic Design Thinking techniques for application to your projects Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model Drive innovation through Design Thinking at some level in your work environment Foundation Concepts Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks Stages of Design Thinking Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks General Practices Team formation Visualization Improvisation Personalization Empathize Practices Overview of Empathize techniques Observation Engagement Interviews Define Practices Overview of Define practices Unpacking techniques Defining the customer techniques Integrating the Define experience Ideate Practices Overview of Ideate practices Reusable techniques for the Ideate stage New Ideate techniques to explore Prototype & Test Practices Overview of Prototype practices Examples of prototypes Overview of Testing practices Forms of testing techniques Adopt and Adapt Design Thinking Overview of Design Thinking implementation Design Thinking implementation challenges Success in implementing Design Thinking Summary and Next Steps Workshop summary Next steps: Personal Action Plans

Are you passionate about education and eager to make a difference in the lives of students? Our Level 7 Diploma in Education Management and Leadership course bundle is your gateway to a fulfilling career in the field of education. This comprehensive Level 7 Diploma in Education Management and Leadership bundle equips you with the knowledge and skills required to excel in both educational leadership and classroom support roles. In this course, you'll dive into the principles of Level 7 Diploma in Education Management and Leadership, covering curriculum development, strategic planning, and effective leadership strategies. You'll learn to lead educational institutions towards excellence, ensuring quality learning experiences for students. As a Teaching Assistant, you play a vital role in supporting teachers and enhancing the educational journey of students. Our Level 7 Diploma in Education Management and Leadership courses in this bundle provide you with essential classroom management techniques, child development insights, and inclusive teaching practices. You'll become a valuable asset in the classroom, helping students reach their full potential. Career Advancement: Whether you're just starting your career in education or seeking to advance, this Level 7 Diploma in Education Management and Leadership bundle offers a well-rounded foundation. It's designed to boost your employability and open doors to various educational roles, from Teaching Assistant to Education Manager. Flexible Learning: Our online platform allows you to study at your own pace, making it ideal for busy individuals looking to upskill or launch a new career. You'll have access to a wealth of resources, including video lectures, assessments, and expert guidance. Don't miss this opportunity to invest in your future and make a positive impact in education. Enroll in our Level 7 Diploma in Education Management and Leadership bundle today and embark on a rewarding journey towards shaping the minds of tomorrow's leaders. This Level 7 Diploma in Education Management and Leadership Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Education Management Course 02 :Leadership in Teaching Course 03 :SEND Teaching Assistant Course 04 :EYFS Teaching Assistant Course 05 :Phonics Teaching Certificate Course 06 :Remote Teaching Course 07 :Lesson Planning for Teaching Course 08 :Learning Disability Nursing Course 09 :Nursery Nurse Course 10 :Mental Health Teaching Assistant Course 11 :ADHD Awareness Course 12 :The Complete Guide To Getting A Teaching Job Course 13 :Positive Handling in Schools Course 14 :Learning to Learn - Super Learning Course 15 :Educational Psychology Course 16 :Teaching Assistant Diploma Course 17 :Education and Pedagogy Course 18 :Blended Learning Course for Teachers Course 19 :Understanding Autism Level 3 Course 20 :Health and Safety Training for School Administrators Course 21 :Child Language Disorder (CLD) Course 22 :Child Playwork Course 23 :Child Neglect Awareness & Protection Course 24 :Communication Skills Course 25: Team Management Course 26: Problem Solving Skills Course 27: Leadership Skills Course 28: Presentation Skills Course 29: Microsoft Office Course 30: Cross-Cultural Awareness Training 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Learning Outcome This tailor-made Level 7 Diploma in Education Management and Leadership bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Level 7 Diploma in Education Management and Leadership Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Teaching Assistant Diploma Understand the role and responsibilities of a teaching assistant in various educational settings. Develop effective classroom management techniques to support the teacher and create an optimal learning environment. Gain insights into the principles of child development and how they relate to teaching and learning. The Complete Guide To Getting A Teaching Job Learn how to create a compelling teaching portfolio and craft a winning CV. Master interview techniques specific to the education sector, enhancing your chances of securing a teaching job. Understand the different pathways to becoming a qualified teacher and the requirements for each. SEND Teaching Assistant Explore strategies and best practices for supporting students with Special Educational Needs and Disabilities (SEND). Gain proficiency in individualized education plans (IEPs) and their implementation. Develop a deeper understanding of various SEND conditions and how they impact learning. EYFS Teaching Assistant Understand the Early Years Foundation Stage (EYFS) framework and its significance in early childhood education. Learn effective methods for promoting play-based learning and nurturing early development. Enhance your skills in observation and assessment of young learners. Phonics Teaching Certificate Acquire expertise in teaching phonics, a fundamental skill for early reading and literacy development. Explore phonics assessment tools and strategies for tracking progress. Develop engaging phonics activities and resources for the classroom. Remote Teaching Master the principles of remote teaching, including technology integration and online communication. Learn strategies for keeping students engaged and motivated in virtual learning environments. Gain confidence in delivering effective remote lessons. Lesson Planning for Teaching Develop the skills to create well-structured lesson plans that align with curriculum objectives. Explore various teaching methods and techniques to cater to diverse learning styles. Learn to incorporate assessment and feedback into lesson planning for continuous improvement. Learning Disability Nursing Gain an in-depth understanding of learning disabilities and their impact on individuals. Develop skills in providing person-centered care and support to individuals with learning disabilities. Explore legal and ethical considerations in learning disability nursing. Nursery Nurse Learn about the care and development of children in early years settings, including nurseries. Gain knowledge in promoting the physical, social, and emotional well-being of young children. Understand the role of a nursery nurse in facilitating early learning experiences. Mental Health Teaching Assistant Explore the fundamentals of mental health and common mental health conditions among students. Develop skills in providing emotional support and promoting well-being in educational settings. Understand strategies for fostering a mentally healthy classroom environment. ADHD Awareness Gain awareness of Attention Deficit Hyperactivity Disorder (ADHD) and its impact on learning and behavior. Learn strategies for supporting students with ADHD in the classroom. Understand the role of educators in promoting an inclusive and supportive environment for students with ADHD. Leadership in Teaching Develop leadership skills relevant to educational settings, including decision-making and problem-solving. Explore effective communication and team management techniques for educational leadership. Understand the responsibilities of educational leaders in driving school improvement. Positive Handling in Schools Learn safe and effective positive handling techniques to manage challenging behavior in schools. Understand legal and ethical considerations related to behavior management. Promote a culture of positive behavior support and de-escalation in the school environment. Learning to Learn - Super Learning Explore strategies for enhancing learning effectiveness, memory retention, and information processing. Develop techniques for efficient study skills and time management. Discover methods for continuous self-improvement and lifelong learning. Educational Psychology Gain insights into the psychological principles that underpin teaching and learning. Understand how motivation, cognition, and development impact educational outcomes. Apply psychological concepts to improve instructional strategies and student engagement. Education Management Explore the principles of education management, including curriculum design, assessment, and leadership. Develop skills in strategic planning and resource allocation for educational institutions. Understand the role of education managers in driving quality education. Education and Pedagogy Deepen your knowledge of pedagogical theories and teaching methodologies. Explore innovative approaches to instruction and curriculum development. Learn to adapt teaching strategies to meet the diverse needs of learners. Blended Learning Course for Teachers Acquire expertise in blended learning, combining traditional and online teaching methods. Learn to design engaging and effective blended learning experiences. Explore technology tools and platforms to support blended learning environments. Understanding Autism Level 3 Gain a comprehensive understanding of autism spectrum disorders (ASD) and their characteristics. Develop strategies for providing support and creating inclusive environments for individuals with autism. Explore the latest research and interventions in the field of autism. Health and Safety Training for School Administrators Understand the importance of health and safety in educational settings. Learn to identify and mitigate potential hazards in schools. Develop skills in emergency response and crisis management in schools. Child Language Disorder (CLD) Explore the nature of child language disorders and their impact on communication and learning. Learn assessment techniques for identifying language disorders in children. Gain strategies for intervention and support for children with language disorders. Child Playwork Understand the principles of playwork and its significance in child development. Learn to create and facilitate play opportunities that enhance learning and well-being. Explore ethical considerations in child playwork. Child Neglect Awareness & Protection Gain awareness of child neglect and its signs and consequences. Learn how to recognize and report suspected cases of neglect. Understand the role of professionals in safeguarding and protecting children from neglect. Certification After studying the complete Level 7 Diploma in Education Management and Leadership training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Communication Skills Develop effective communication skills, including active listening and assertiveness. Enhance your ability to convey ideas clearly and confidently. Improve interpersonal communication in both personal and professional contexts. Team Management Learn strategies for effective team management, including leadership and conflict resolution. Develop skills in building and motivating high-performing teams. Understand the importance of teamwork in achieving organizational goals. Problem Solving Skills Develop problem-solving techniques that can be applied in various personal and professional situations. Enhance your critical thinking and decision-making abilities. Learn to analyze complex problems and develop effective solutions. Leadership Skills Develop leadership qualities, including self-awareness, resilience, and adaptability. Learn to lead by example and inspire others to achieve common goals. Understand the ethical responsibilities and challenges of leadership roles. Presentation Skills Enhance your presentation skills, from content creation to delivery. Learn to engage and captivate your audience effectively. Develop confidence in public speaking and presentation techniques. Microsoft Office Master the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook. Learn to create and edit documents, spreadsheets, presentations, and emails. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Education Management and Teaching Assistant bundle! This bundle is also ideal for professionals looking for career advancement. Please Note: Our Course is a knowledge-based course. If You want to get qualified, you may consider the following options: Level 4 Diploma in Education and Training Management OTHM Level 7 Diploma in Education Management and Leadership Requirements To participate in this Level 7 Diploma in Education Management and Leadership course, all you need is - A smart device A secure internet connection And a keen interest in Education Management and Teaching Assistant Career path Upon completing this essential Level 7 Diploma in Education Management and Leadership Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Embarking on the "New Manager Course" is imperative in the contemporary world, where effective leadership is the linchpin of organizational success. This course equips aspiring managers with vital skills such as communication, performance management, and adaptive leadership styles. In a job market with a 15% surge in demand for skilled new manager, acquiring these competencies is not just beneficial but essential. The average annual salary for new manager in the UK, hovering around £45,000, makes this Management for New Manager course a gateway to lucrative opportunities. With modules focusing on self-care, problem-solving, and embracing change, the New Manager Course addresses contemporary challenges. Graduates emerge well-prepared to navigate uncertainties and contribute significantly to the evolving landscape of modern management. Don't miss the chance to elevate your career and step into the world of new manager, where competence is key. Key Features This Management for New Manager Course Includes: This Management for New Manager Course is CPD Certified. Free Certificate from Reed CIQ Approved Management for New Manager Course. Developed by Specialist Lifetime Access Course Curriculum Management for New Manager Module 01: Effective Management: An Overview Module 02: Building Effective Communication and Relationships Module 03: Performance Management and Goal Setting Module 04: Effective Delegation and Time Management Module 05: Leadership Adaptability and Styles Module 06: Conflict Resolution and Team Building Module 07: Managerial Self-Care and Personal Development Module 08: Embracing Change and Uncertainty Module 09: Problem-Solving Strategies Module 10: The Art of Coaching Module 11: Toolkit for New Managers Learning Outcomes: After completing this Management for New Manager Course, you will be able to: Enhance understanding of effective management principles for new manager. Develop robust communication and relationship-building skills crucial for management roles. Master goal setting, performance management, delegation, and time management techniques. Explore various leadership styles and cultivate adaptability in leadership approaches. Acquire strategies for team building, conflict resolution, and fostering collaboration. Implement personal development practices and self-care routines to sustain effectiveness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Management for New Managers 3:08:24 1: Module 1 Effective Management: An Overview Preview 16:58 2: Module 2 Building Effective Communication and Relationships 17:28 3: Module 3 Performance Management and Goal Setting 18:41 4: Module 4 Effective Delegation and Time Management 14:01 5: Module 5 Leadership Adaptability and Styles 14:26 6: Module 6 Conflict Resolution and Team Building 19:05 7: Module 7 Managerial Self-Care and Personal Development 17:55 8: Module 8 Embracing Change and Uncertainty 16:23 9: Module 9 Problem-Solving Strategies 15:33 10: Module 10 The Art of Coaching 18:19 11: Module 11 Toolkit for New Managers 17:35 12: CPD Certificate - Free 01:00 13: Leave A Review 01:00 Who is this course for? This Management for New Manager course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Management for New Manager. Moreover, this course is ideal for: Aspiring or newly appointed managers seeking foundational management skills. Professionals transitioning into managerial roles for the first time. Individuals aiming to excel in leadership positions within their organisations. Graduates or mid-career professionals stepping into managerial responsibilities. Team members identified for managerial advancement and skill development. Requirements There are no requirements needed to enrol into this Management for New Manager course. We welcome individuals from all backgrounds and levels of experience to enrol into this Management for New Manager course. Career path After finishing this Management for New Manager course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Management for New Manager are: Project Coordinator - £25K to 35K/year. Sales Manager - £30K to 50K/year. Operations Supervisor - £26K to 40K/year. HR Advisor - £24K to 38K/year. Retail Store Manager - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

As carpentry is an essential part of the construction industry, many opportunities are available for individuals who possess carpentry skills. Upon completing the Carpentry From Design to Finishing course, learners can unlock several opportunities to work in the industry. They can work on construction projects, creating beautiful structures and surfaces using their carpentry skills. Learning outcomes: Develop an understanding of the different building materials used in Carpentry. Learn how to use tools and the importance of tool safety. Acquire knowledge of different adhesives and fasteners for Carpentry. Build a floor system, wall framing, roof framing, siding, windows, exterior doors, stairs, and concrete construction. Gain insight into the importance of design in Carpentry. Develop problem-solving and critical thinking skills relevant to Carpentry. Create a plan for a Carpentry project from start to finish. This Carpentry course is an exciting opportunity to explore the world of Carpentry from design to finishing. You will learn the essential skills required to build a floor system, wall framing, roof framing, siding, windows, exterior doors, stairs, and concrete construction. Acquire knowledge of tool checklist and use, building materials, adhesives and fasteners, and gain insight into the importance of design in Carpentry. Our Carpentry course is designed to provide you with an in-depth understanding of Carpentry principles and techniques. You will develop problem-solving and critical thinking skills relevant to Carpentry, and create a plan for a Carpentry project from start to finish. By the end of this course, you will have the knowledge and skills necessary to pursue a career in Carpentry. Sign up now to start your journey towards becoming a Carpentry professional. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Individuals interested in pursuing a career in Carpentry. Architects and designers seeking to expand their knowledge of Carpentry. Individuals are interested in home renovation and improvement. Professionals in construction-related industries seeking to develop new skills. High school graduates interested in entering the Carpentry industry. Career path Our course will prepare you for a range of careers, including: Carpenter: £16,000 - £40,000 per year Joiner: £18,000 - £36,000 per year Site Supervisor: £25,000 - £45,000 per year Construction Manager: £30,000 - £60,000 per year Estimator: £20,000 - £40,000 per year Building Inspector: £23,000 - £45,000 per year

Learn how to code with Python. Work on a small real-life project from conception to tested app, in a team or on your own.