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This Course At A Glance Define lone working and understand why this issue is so important today Learn about the particular workplace violence against lone workers Understand how workplace violence affects both employees and the organisation Understand the legal responsibilities of both employers and employees regarding lone worker personal safety Demonstrate and apply current legislation relating to lone worker personal safety Know what security measures you should take to reduce the concerned risks Outline the benefits of reducing workplace violence Understand how to assess the risks faced by lone workers in general Understand how lone worker risk can vary depending on circumstances Know how to report and record violent incidents Understand where to go for extra training and guidance from both internal and external sources Personal Safety Course for Lone Workers Overview This Personal Safety Course for Lone Workers is designed to equip employees with the required knowledge and skills needed to act responsibly in situations when they are working alone, whether they are working in an office or engaging with the public outside of the office. It covers both employers' and employees' legal responsibilities, as well as some typical security precautions and practical ways to minimise conflict in lone worker circumstances. This course also provides a clear set of instructions on how to report and record incidents and conduct effective risk assessments within the workplace. Despite the fact that their daily tasks are slightly different, lone workers face many of the same risks as non-lone workers. Slips, stumbles, and falls on the same level, handling, lifting, or carrying, being struck by a moving object, and falling from height are the four most prevalent causes of bodily harm for lone workers. While physical danger and risks are always taken into account, the social concerns that lone workers face such as the risk of being assaulted are discussed less frequently. This course discusses both physical and social dangers associated with lone working. Upon successful completion of this course, you will be able to assess the risks of working alone and understand what actions to take to reduce the risks of lone working. According to data from the Department of Health and Safety at Work, there were as many as 6 million lone workers in the UK in 2018, accounting for 20% of the total population. Working alone poses greater risks to the worker because there is no one around to call for help or provide assistance in an emergency, which means you are more likely to encounter scenarios where your safety is jeopardised. As a result, it is crucial for employees to be prepared and well-informed about the steps that must be performed to prevent such mishaps from occurring. This course is useful not just for employers who hire lone workers, but also for employees who are compelled or required to work alone owing to certain circumstances.  Upon successful completion of this course, you will be able to assess the risks of working alone and understand what actions to take to reduce the risks of lone working. Who should take this course?  Whether you are an employee who works alone in a commercial setting or an employer or supervisor responsible for managing people that work alone, this Personal Safety Course for Lone Workers will set you up with the appropriate knowledge and skills to keep yourself while working alone and establish a safe working environment within the workplace. This training, however, is not restricted to people working within the workplace; it also includes those who work remotely. Entry Requirements There are no academic entry requirements for this Personal Safety Course for Lone Workers course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Personal Safety Course for Lone Workers assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Lone Worker Personal Safety: The Basics Module 2: The Law: Responsibilities Module 3: Assessing the Risks Module 4: Personal Safety Solutions Module 5: Practical Tips to Avoid Conflict Module 6: Reporting and Recording Incidents Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course At A Glance Define lone working and understand why this issue is so important today Learn about the particular workplace violence against lone workers Understand how workplace violence affects both employees and the organisation Understand the legal responsibilities of both employers and employees regarding lone worker personal safety Demonstrate and apply current legislation relating to lone worker personal safety Know what security measures you should take to reduce the concerned risks Outline the benefits of reducing workplace violence Understand how to assess the risks faced by lone workers in general Understand how lone worker risk can vary depending on circumstances Know how to report and record violent incidents Understand where to go for extra training and guidance from both internal and external sources Personal Safety Course for Lone Workers Overview This Personal Safety Course for Lone Workers is designed to equip employees with the required knowledge and skills needed to act responsibly in situations when they are working alone, whether they are working in an office or engaging with the public outside of the office. It covers both employers' and employees' legal responsibilities, as well as some typical security precautions and practical ways to minimise conflict in lone worker circumstances. This course also provides a clear set of instructions on how to report and record incidents and conduct effective risk assessments within the workplace. Despite the fact that their daily tasks are slightly different, lone workers face many of the same risks as non-lone workers. Slips, stumbles, and falls on the same level, handling, lifting, or carrying, being struck by a moving object, and falling from height are the four most prevalent causes of bodily harm for lone workers. While physical danger and risks are always taken into account, the social concerns that lone workers face such as the risk of being assaulted are discussed less frequently. This course discusses both physical and social dangers associated with lone working. Upon successful completion of this course, you will be able to assess the risks of working alone and understand what actions to take to reduce the risks of lone working. According to data from the Department of Health and Safety at Work, there were as many as 6 million lone workers in the UK in 2018, accounting for 20% of the total population. Working alone poses greater risks to the worker because there is no one around to call for help or provide assistance in an emergency, which means you are more likely to encounter scenarios where your safety is jeopardised. As a result, it is crucial for employees to be prepared and well-informed about the steps that must be performed to prevent such mishaps from occurring. This course is useful not just for employers who hire lone workers, but also for employees who are compelled or required to work alone owing to certain circumstances.  Upon successful completion of this course, you will be able to assess the risks of working alone and understand what actions to take to reduce the risks of lone working. Who should take this course?  Whether you are an employee who works alone in a commercial setting or an employer or supervisor responsible for managing people that work alone, this Personal Safety Course for Lone Workers will set you up with the appropriate knowledge and skills to keep yourself while working alone and establish a safe working environment within the workplace. This training, however, is not restricted to people working within the workplace; it also includes those who work remotely. Entry Requirements There are no academic entry requirements for this Personal Safety Course for Lone Workers course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Personal Safety Course for Lone Workers assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Lone Worker Personal Safety: The Basics Module 2: The Law: Responsibilities Module 3: Assessing the Risks Module 4: Personal Safety Solutions Module 5: Practical Tips to Avoid Conflict Module 6: Reporting and Recording Incidents Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Personal Safety Course for Lone Workers quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE QLS Certificate | CPD Accredited | 150 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Free Level 5 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Free Level 3 QLS Endorsed Certificate | CPD & CiQ Accredited | Free PDF Certificate | Lifetime Access

Take things a step further and improve your knowledge of some of the more niche Excel techniques to help manage your data

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00