35199 Courses delivered Online

Overview Improper medication management can lead to severe consequences. Thus if you are working or want to work in the healthcare sector, you must train yourself in safe medicine handling. You can start your training with our exclusive online Training on Medicines Safe Handling course. This course will help you grasp the ins and outs of medication management.  Through the highly informative modules, you will be able to enhance your knowledge regarding licensing and legislation. Then the course will provide detailed lessons on the basics of medicine management. In addition, you will grasp a clear understanding of safe administration of medicines. Along with that, the course will educate you on the storage, supply and disposal of drugs. So, if you want to grasp a solid foundation in this area, enrol today! Course Preview Learning Outcomes Learn about the essential legislation and licensing regarding medicine management Familiarise yourself with the key principles of medication management Develop the skills required for safe medication administration Gain in-depth knowledge of the storage, supply and disposal of medicines Build your expertise in record-keeping and auditing Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Medication Management Medication Administration Record Keeping Who Should Take This Training on Medicines Safe Handling? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Training on Medicines Safe Handling is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Training on Medicines Safe Handling Certification After completing and passing the Training on Medicines Safe Handling successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Training on Medicines Safe Handling will equip you with effective skills and abilities and help you explore career paths such as  Health Care Worker Medical Assistant Medical Coder Nursing Assistant Caregiver Module 01: Introduction to Medicines Introduction to Medicines 00:25:00 Module 02: Legislation and Licensing Legislation and Licensing 00:33:00 Module 03: Key Principles of Medication Management Key Principles of Medication Management 00:32:00 Module 04: Professional Communication and Medication Safety Professional Communication and Medication Safety 00:34:00 Module 05: Safe Administration of Medicines Safe Administration of Medicines 00:20:00 Module 06: Patient Involvement in Medication Safety Patient's Involvement in Medication Safety 00:39:00 Module 07: Storage, Supply and Disposal of Medication Storage, Supply and Disposal of Medication 00:39:00 Module 08: Safe Handling of Hazardous Drugs Safe Handling of Hazardous Drugs 00:38:00 Module 09: Record-Keeping and Audit Process Record-Keeping and Audit Process 00:32:00 Module 10: The Safe Use of Medication during the COVID-19 Pandemic The Safe Use of Medication during the COVID-19 Pandemic 00:35:00 Assignment Assignment - Safe Handling of Medicines 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you a rugby coach looking to enhance your skills and knowledge of Sports First Aid? Look no further than the "Essential First Aid Techniques for Rugby Coaches" course. With this course, you will learn how to provide effective first aid to injured or sick athletes in a rugby setting. Our Course will guide you through each module, providing valuable insights and techniques that you can use on and off the field. Don't miss out on this opportunity to improve your coaching skills and ensure the safety of your athletes. Enrol today and take the first step towards becoming a Sports First Aid expert. Learning Outcomes By the end of the "Essential First Aid Techniques for Rugby Coaches" online course, you will be able to: Understand the role of a Rugby First Aider Perform initial assessments on injured or sick athletes Safely move injured or sick athletes Provide first aid for bleeding, shock, head, neck and spinal injuries, concussions, breathing ailments, fractures, dislocations, and limb injuries, and medical emergencies Identify and treat environmental injuries If you're a rugby coach, you know that injuries can happen at any time on the field. That's why it's important to have a solid understanding of Sports First Aid techniques. With the "Essential First Aid Techniques for Rugby Coaches" online course, you'll gain the skills and knowledge you need to provide effective first aid in a rugby setting. Our course is broken down into 13 modules that cover everything from initial assessments to environmental injuries. You'll learn how to safely move injured or sick athletes, provide first aid for various injuries and emergencies, and understand the role of a Rugby First Aider. Our course will guide you through each module, providing valuable insights and techniques that you can use on and off the field. Don't wait until an injury occurs. Certification Upon completion of the Essential First Aid Techniques for Rugby Coaches course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for rugby coaches who want to enhance their Sports First Aid skills and knowledge. It is also suitable for anyone who is interested in learning how to provide effective first aid in a rugby setting. Specifically, this course is designed for individuals who: Work or volunteer as a rugby coach Want to ensure the safety of their athletes Are interested in pursuing a career in Sports First Aid Want to enhance their coaching skills and knowledge Career path Here are some job titles and average salary ranges in the UK that you could consider: Sports First Aider: £20,000 - £30,000 per year Athletic Trainer: £25,000 - £40,000 per year Physiotherapist: £25,000 - £45,000 per year Sports Medicine Physician: £50,000 - £150,000 per year

Duco Digital Training's BCS Foundation Certificate in Business Analysis has been designed to provide learners with knowledge and understanding of business analysis concepts, principles and techniques for roles such as business a analyst.

Legionella Responsible Person is suitable for any persons wanting to gain an understanding of Legionella and how to prevent or control the risk of exposure to Legionella bacteria.

Certificate in Translation - First Half course: split to help cash-flow. The CIOL Level 6 CertTrans is a degree-level qualification that demonstrates the ability to work in translation in international organisations or as a freelance Translator.

Certificate In Translation - Second Half course: split to help cash-flow. The CIOLQ Level 6 CertTrans is a degree-level qualification that demonstrates the ability to work in translation in international organisations or as a freelance Translator.

This half-day course provides an introduction to promote mental health awareness in the workplace for all employees. Group activities are designed to encourage and empower individuals to prioritise their mental wellbeing and recognise signs of mental ill health in both themselves and others. The session emphasises the importance of mental wellbeing conversations, self-care and how to access further support.

Learn how to handle medical emergencies at work with our Workplace First Aid Training. This course will teach you essential skills, such as CPR, wound care, and illness identification. This course is ideal for anyone who works in an office, factory, school, or other environment.

Getting Started OTHM Level 7 Diploma in Logistics and Supply Chain Management aims to provide a broader understanding of logistics and supply chain management. It is designed for logistics and supply chain professionals in the early stages of their careers looking to enhance their knowledge. Upon successfully completing this program, the learners will be equipped with skills needed to further their careers as logistics and supply chain professionals and to work toward a relevant Master's programme with advanced standing. Key Benefits All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. Will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses, if the students want to pursue MBA or any other Masters. On successful completion of the course the students will be able to demonstrate their proficiency in the various management practices which will improve their chances of making a successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Time-constrained scenario-based assignments No examinations Entry Requirements For entry onto the OTHM Level 7 Diploma in Logistics and Supply Chain Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification Mature learners (over 21 years) with management experience International students whose first language is not in English, they will need to have score of 5.5 or above in IELTS (International English Language Testing System) Progression   On successful completion of the OTHM Level 7 Diploma in Logistics and Supply Chain Management, a number of progression opportunities become available: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession.   Why gain a OTHM Qualification?   Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance learning and grow key competencies to tackle situations and work projects more effectively, giving learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is earned with 13 - 36 credits The diploma is completed with at least 37 credits The OTHM Level 7 Diploma in Logistics and Supply Chain Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Logistics Management Reference No : J/618/1227 Credit : 20 || TQT : 200 The unit focuses on the valuing adding role of logistics in supply networks. It aims to impart learners with a thorough understanding of key theoretical and operational aspects of managing specifically transportation, storage/warehousing and packaging logistics. The related considerations for business competitiveness is emphasised as is the interdependency between operational, technological and regulatory aspects. UNIT2- Supply Chain Planning, Modelling and Analytics Reference No : R/618/1229 Credit : 20 || TQT : 200 The unit aims to provide learners with in-depth knowledge about planning processes across all key aspects of supply chain management. The relevance of each of the planning processes, the associated information requirements and modelling and analytic techniques are covered. UNIT3- Procurement and Supply Management Reference No : L/618/1231 Credit : 20 || TQT : 200 The unit seeks to provide learners with a thorough understanding of procurement and supply management from a strategic, technological, process and relationship perspective. The goal is to provide insights on the role of procurement within supply chain management, the negotiation and contractual issues encountered with suppliers , effective supplier relationship management, the tools and techniques to assess sourcing options and technological enablers in procurement. UNIT4- Supply Chain and Operations Strategy Reference No : Y/618/1233 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' understanding of supply chain and operations management, including its scope, impact and importance as well as the strategic decisions that need to be made in today's world of global markets and global supply, taking into account the major competitive drivers. The unit discusses approaches and supply chain and operations management practices in a range of contexts. UNIT5- Sustainable Operations Management Reference No : H/618/1235 Credit : 20 || TQT : 200 The aim of this unit is to develop learners understanding including key elements of sustainability and their importance to businesses, knowledge and skills of sustainable operations management, the different practices across the supply chain that can be worked upon to improve sustainability as well as the performance measures and the business impact of sustainability, the business drivers and barriers affecting the move towards sustainability. A variety of different sectors are explored. UNIT6- Business Research Methods Reference No : T/508/0626 Credit : 20 || TQT : 200 The aim of this unit is to develop learners understanding of research principles including the formulation of literature reviews, statistical analysing using SPSS, research proposals, referencing, data collection using surveys and interviews, questionnaire design, qualitative data and methods for drawing conclusions from the analysed data. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The qualification OTHM Level 6 Diploma in Tourism and Hospitality Management will help the learners to develop the management knowledge and skills of the tourism and hospitality industry. Completing the qualification will equip learners with the specialist skills and knowledge they need to plan and manage their work areas, make effective decisions, and adapt effectively to the needs of a range of tourism and hospitality organisations. OTHM qualifications at RQF Level 6 represent practical knowledge, skills, capabilities and competencies that are assessed in academic terms as being equivalent to Bachelor's Degrees with Honours, Bachelor's Degrees, Professional Graduate Certificate in Education (PGCE), Graduate Diplomas and Graduate Certificates. Key Benefits All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. It will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue an MBA or any other Master's. On successful completion of the course, the students will be able to demonstrate their proficiency in the various management practices, improving their chances of making a successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform, where you can access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications including real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision all modules Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students an opportunity to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. Learners must be 18 years or older at the beginning of the course. Mature learners (over 21) with management experience. International students whose first language is not English will need to score 5.5 or above in IELTS (International English Language Testing System). Progression Learners completing the OTHM Level 6 Diploma in Tourism and Hospitality Management will progress to: OTHM Level 7 Diplomas or Will be eligible to gain direct entry into relevant Master's degree programmes or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge that every employer is looking for. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will give an indication of how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is achieved with 13 - 36 credits The diploma is achieved with at least 37 credits The OTHM Level 6 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Marketing Reference No : J/616/2676 Credit : 20 || TQT : 200 The aim of this unit is to learners to gain the knowledge in tourism and hospitality management and analyses the skills in strategic marketing. This will include developing marketing plan and implementing new products and services. UNIT2- Researching Tourism and Hospitality Management Reference No : Y/616/2682 Credit : 20 || TQT : 200 The unit aims to develop the design and research skills of the learner and inform the management of tourism in an organisation. The will analyses the date and will make planning for the future actions. UNIT3- Tourism Policy and Planning Reference No : D/616/2683 Credit : 20 || TQT : 200 The unit will help the learner to understand the basics and develop to understand the principles tourism and planning. Learners will gain the knowledge of theories and concepts from the field of tourism management. UNIT4- Organisational Behaviour and Performance Reference No : L/616/2677 Credit : 20 || TQT : 200 The unit focusing to develop the learner's performance, leadership and management skills in tourism and hospitality organisation. UNIT5- Technology in the Tourism and Hospitality Industry Reference No : L/616/2680 Credit : 20 || TQT : 200 The unit aim to use the technology to develop the skills in tourism and hospitality sector. The learner identifies the impact of social media and internet in tourism and hospitality management. UNIT6- Tourism and International Development Reference No : L/616/2681 Credit : 20 || TQT : 200 The learner will understand the relationship between tourism and international development. Learner will analyse the international concepts and apply the same in tourism sector. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.