435 Courses delivered Online

Description Do you want to know about MS Visio 365? Are you interested to get some specific and effective ideas about it? Do you want to learn how it works? Look at the MS Visio 365 Online course and mitigate your quest. MS Visio 365 is one of the parts of MS office. It is actually used to draw some critical and complex diagrams. The curse is designed in such a way that will assist you to learn the crucial methods of sketching shapes, diagrams. The purpose of this course is to enable you to make shapes, diagrams, and objects by using various templates and patterns. This course also enables you to draw your own shape. It teaches you to create diagrams, flow chart, connect shapes, and work with text, theme, and pages perfectly. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Visio 365 Online is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Visio 365 Online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Understanding Visio Online What Is Visio 00:02:00 Comparing Visio Online vs 2016 00:04:00 Launching Visio Online 00:02:00 Getting Started with Visio Understanding the Visio Environment 00:04:00 Navigating and Zooming 00:03:00 Creating New Diagrams Accessing Visio Templates 00:03:00 Creating a Visio Diagram in OneDrive 00:02:00 Opening a Diagram in Visio 00:03:00 Working with Shapes Adding Shapes 00:04:00 Formatting Shapes 00:03:00 Manipulating Shapes 00:02:00 Changing Stacking Order 00:03:00 Selecting and Grouping Shapes 00:02:00 Searching for Shapes 00:02:00 Creating a Flow Chart Working with Basic Flowchart Template 00:03:00 Connecting Shapes 00:03:00 Adding Text to Shapes 00:02:00 Working with Visio Diagrams Inserting Pictures 00:02:00 Changing the Document Theme 00:02:00 Adding Pages to a Diagram 00:01:00 Sharing Visio Diagrams Sharing Diagrams in OneDrive 00:03:00 Reviewing Diagrams in OneDrive 00:02:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Plan, write, edit, publish and market your non-fiction book Do you want to be a writer? Then take the Book Writing Certificate Course course and learn to write non-fiction book within two weeks and publish it. Writing a non-fiction book and writing an essay, business letter or other types of writing is different. Writing non-fiction not only needs story and sequence but also involves creativity, lucidity of language and the engaging ability of the author. Writing and publishing a book is not all. You have to market it to the targeted audience. Throughout the Book Writing Certificate Course, you will learn to find your ways of non-fiction writing, idea generating, planning about the structure of the book, structuring, and understanding challenges and more. Then, the course teaches you the procedures of publishing and, marketing your non-fiction book. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Book Writing Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Book Writing Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Day 1 - Introduction Introduction to the course and your tutor 00:13:00 Lec2 - Finding Your Why 00:14:00 Your idea and outline What is your idea? 00:20:00 Your idea - stage 2 00:11:00 Create it! 00:14:00 Day 2 - Structure How do you write a book 00:10:00 Chapter Planning 00:14:00 Tips & Ideas 00:12:00 Reviewing the process 00:03:00 Day 3 - Overcoming challenges Common challenges 00:08:00 More challenges 00:21:00 How to improve the content 00:05:00 Lec 15 Further challenges 00:18:00 Recap 2 00:03:00 Day 10 - Draft 1 First draft 00:07:00 Marketing Your Book Marketing your book - part 1 00:15:00 Marketing your book - part 2 00:11:00 Marketing your book - part 3 00:14:00 Lec 21 - Your Book Publishing Business 00:08:00 Day 14 - Conclusion & Next steps Day 14 - completion 00:03:00 Other opportunities 00:03:00 Conclusion 00:10:00 Resources Resources - Book Writing Certificate Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.   Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.   Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00

Description: Originally created in 1988, Photoshop has come a long way and become the industry titan in image editing. After acquisition of the software, the folks down at Adobe have been able to push the limits of this program and now with the help of this Adobe Photoshop CS3 Advanced Level, you can learn to utilize it too. This course will help you learn about Adobe add-ons, utilize smart objects, discover web image applications and study advanced topics - like photography tools, colour tools and printing features. If you would like to learn about this software in more detail, then get this course immediately. Learning Outcomes: Understanding device central, opening it and choosing a device Understanding plug-ins, reviewing installed plug-ins, accessing more plug-ins and using them Opening and working with PDF documents in Photoshop, working with PDF documents, saving them, adding security controls and creating PDF presentation Setting up your preferences, using adobe presets, opening the preset manager, saving and loading presents Understanding smart objects, converting layers to smart objects, creating them via copying and from files Editing smart object contents, replacing the contents, resizing objects and exporting smart objects Saving for the Web, Optimizing JPEG and GIF Images, using zoomify options and creating rollovers Creating simple frame animations, playing the frames, managing them, enhancing animation with tweening and saving animations Utilizing slices in a variety of different ways Using photomerge, understanding HDR and creating HDR images Understanding Grayscale, converting images to grayscale, using spot colour, working with colour balance and variations Soft proofing images, printing colour separations, creating contact sheet and picture package  Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Adobe Photoshop CS3 Advanced Level is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Adobe Photoshop CS3 Advanced Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Add-Ons to Adobe Using Device Central 00:15:00 Working with Plug-ins 00:15:00 Photoshop and PDF Documents 00:30:00 Photoshop Options 00:15:00 Smart Objects Basics of Smart Objects 00:15:00 Editing Smart Objects 00:15:00 Web Images Creating Web Images 00:10:00 Creating Frame Animations 00:30:00 Using Slices 01:00:00 Advanced Topics Advanced Photography Tools 00:15:00 Advanced Color Tools 00:30:00 Advanced Printing Features 00:30:00 Mock Exam Mock Exam- Adobe Photoshop CS3 Advanced Level 00:20:00 Final Exam Final Exam- Adobe Photoshop CS3 Advanced Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Adobe Acrobat is an application software and Web services developed by Adobe Systems to view, create, print and manage files in PDF. Nowadays, PDF files have taken over our everyday life. One of the best benefits of PDF format is the real versatility that allows it to be accessed on a large variety of operating systems and platforms. The Diploma in Adobe Acrobat 7 is designed to help you master Adobe Acrobat 7 and create PDF files to publish different forms of written work or presentations. If you are interested in learning everything about Adobe Acrobat 7, then this course will be ideally suited for you. Course Highlights Diploma in Adobe Acrobat 7 is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Adobe Acrobat 7 into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Adobe Acrobat 7 Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Adobe Acrobat 7 is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Adobe Acrobat 7 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Opening Adobe Acrobat 7 00:15:00 Understanding the Interface 00:30:00 Creating a PDF File 00:30:00 Working with your PDF File 00:30:00 Getting Help in Adobe Acrobat 00:30:00 Ways to Create a PDF File 00:30:00 Navigating in your PDF File 00:30:00 Using Acrobat's Tools 00:30:00 Moving Text 00:15:00 Window Tools 00:30:00 Working with PDF Pages 00:15:00 Polishing your File 00:30:00 Linking Files 00:30:00 Using Collections 00:30:00 Sending a File for Review 01:00:00 Reviewing the File 00:15:00 Viewing Comments 00:15:00 Protecting your File 01:00:00 Mock Exam Final Exam

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Description Do you want to know about the function of Microsoft SharePoint? Are you interested to be an expert in this field? Be the first and look at the MS SharePoint 2016 Site Owner course. The proper guideline for this course may assist you to reach your acme of goal. The purpose of the course is to assist students to know the key issues of MS SharePoint providing the knowledge with their role and responsibilities. It enables students to know how to add and configure sites, create libraries and lists, generate and modify views. It provides them the idea of management and creation of content, and document and helps them to know how to manage it. It enhances the students' ability to navigate the site by using web parts and working with web page along with its change of regional setting. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS SharePoint 2016 Site Owner is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS SharePoint 2016 Site Owner is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Role of the Site Owner Understanding the Role of the Site Owner 00:04:00 The Limitations of Folders 00:05:00 Adding and Configuring Sites Working with Collaboration Site Templates 00:02:00 Creating a Subsite with the Team Site Template 00:05:00 Creating a Subsite with the Project Site Template 00:04:00 Creating a Subsite with a Blog Site Template 00:05:00 Creating a Subsite with a Community Site Template 00:05:00 Understanding Site Settings 00:05:00 Customizing the Look of a Site 00:06:00 Changing a Site´s Title, Description, Logo, or URL 00:04:00 Creating Libraries Adding Apps 00:04:00 Creating a Document Library 00:04:00 Reviewing Library Settings 00:04:00 Switching Between the New and Classic Views 00:04:00 Creating a Picture Library 00:03:00 Deleting and Restoring a Library 00:03:00 Changing the Name of a Library or List 00:02:00 Modifying Library Versioning Options 00:04:00 Restoring a Previous Version 00:03:00 Overriding a Checked Out Document 00:03:00 Saving a Library as a Template 00:03:00 Adding Enterprise Key Words to a Library or List 00:03:00 Allowing Folder Creation in Libraries and Lists 00:02:00 Adding or Removing the Sync Library Feature 00:03:00 Using Content Approval for a Library 00:04:00 Using Content Approval with Alerts for Simple Workflows 00:06:00 Creating Lists Creating Lists 00:04:00 Reviewing List Settings 00:02:00 Deleting and Restoring a List 00:02:00 Creating a Calendar List 00:02:00 Adding or Removing the Group Calendar Option 00:02:00 Creating a Task List 00:03:00 Creating an Announcement List 00:02:00 Creating a Links List or Promoted Links List 00:04:00 Creating a Contact List 00:02:00 Creating a Survey 00:05:00 Creating an Issue Tracking List 00:03:00 Creating a List From an Excel Worksheet 00:04:00 Creating a Custom List 00:02:00 Changing a List Name or Description 00:02:00 Adding or Removing Versioning From a List 00:03:00 Adding or Disabling the Add Attachments Feature for a List 00:02:00 Adding or Removing the Quick Edit Feature for a Library or List 00:02:00 Creating and Modifying Views Changing or Modifying the List or Library Default View 00:04:00 Creating Public Views 00:06:00 Creating a Grouped Library or List View 00:05:00 Creating a Flat Library View 00:03:00 Creating and Customizing Columns Understanding SharePoint Columns 00:04:00 Adding an Existing Site Column to a Library or List 00:03:00 Creating a Site Column 00:05:00 Modifying, Renaming, or Deleting a Site Column 00:03:00 Creating a Library or List Column 00:04:00 Modifying or Renaming a List or Library Column 00:03:00 Removing a Column from a List or Library 00:03:00 Creating a Text Column 00:03:00 Creating a Choice Column 00:05:00 Creating a Number Column 00:03:00 Creating a Currency Column 00:02:00 Creating a Date and Time Column 00:03:00 Creating a Look Up Column 00:05:00 Creating a Calculated Column 00:04:00 Creating and Managing Content Types Exploring Content Types 00:03:00 Creating a Custom Content Type 00:08:00 Adding a Custom Content Type into a List or Library 00:03:00 Removing a Content Type from a Library or List 00:03:00 Creating a Document Set 00:08:00 Modifying a Content Type 00:03:00 Managing Permissions Understanding Permissions 00:05:00 Editing Permission Level Priveleges 00:04:00 Understanding Default Permission Groups 00:04:00 Viewing and Editing Group Permissions 00:04:00 Changing Permission Levels for a Group 00:02:00 Viewing, Adding, or Removing Users from a Group 00:03:00 Creating New SharePoint Groups 00:05:00 Changing a Group Name or Group Owner 00:02:00 Adding a SharePoint Group to a Site 00:03:00 Adding, Removing, or Editing Permission Levels for an Individual 00:02:00 Checking an Individuals Permission on a Site 00:02:00 Granting Access to the Site Using the Share Option 00:03:00 Changing the Default Share Group for the Site 00:02:00 Creating and Removing Unique Permissions for a Site 00:05:00 Creating and Removing Unique Permissions for a Library 00:06:00 Creating and Removing Unique Permissions for a Document or Folder 00:06:00 Enhancing the Site Working with Pages in SharePoint 00:04:00 Modifying or Adding Text to a Page 00:06:00 Understanding Web Parts or App Parts 00:09:00 Creating a Page in SharePoint 00:06:00 Adding a Page to the Quick Launch 00:03:00 Adding the Excel Web Access Web Part 00:07:00 Adding the Relevant Documents Web Part 00:04:00 Navigation and Regional Settings Changing Regional Time and Work Week Settings 00:05:00 Inheriting Top Links Navigation 00:02:00 Working with Top Links Bar 00:05:00 Working with the Quick Launch Area 00:06:00 Enabling Tree View 00:03:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Excel is one of the most popular spreadsheet programs in the world and is used throughout every single type of business out there. This program is designed to help people analyze large amounts of data through tabulation, charts, graphs and more. If you want to start learning about this program, then this Microsoft Excel 2010 for Beginners is for you. This is a basic course designed to help you get familiarized with the workings of Microsoft Excel. You will first start with simple tasks like opening and closing excel and work in worksheets. You will then start reviewing excel data and printing them as well. This course will help you further by teaching you to build formulas, functions and utilize time-saving tools. Finally, you will also look into formatting from both a beginner and advanced perspective. This is a great course for anyone that wants to learn about MS Excel and would prove invaluable if you want to use it for problem-solving through data analysis. So what are you waiting for, get this course now to make your life easier? Who is the course for? Professionals who want to learn how to use Microsoft Office Excel. People who have a need to analyze and organise large amounts of data. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Microsoft Excel 2010 for Beginners is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Accounting Management consultant Investment Banking Analyst Marketing Engineering Academics Microsoft Excel 2010 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Excel 01:00:00 Module Three - Your First Worksheet 01:00:00 Module Four - Working with Excel Files 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Printing Excel Data 01:00:00 Module Seven - Building Formulas 01:00:00 Module Eight - Using Excel Functions 01:00:00 Module Nine - Using Time Saving Tools 00:30:00 Module Ten - Formatting Your Data 01:00:00 Module Eleven - Advanced Formatting Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Excel 2010 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Excel 2010 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Excel 2010 for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Vectorworks Evening Course face to face One to one

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00