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If you’ve ever fancied turning your love for dogs into a rewarding career, this course offers a clear, straightforward path to starting your very own dog walking business. Designed to guide you through the essentials of setting up a canine-focused company, you’ll gain insight into managing clients, handling schedules, and promoting your services effectively — all from the comfort of your own space. This course avoids unnecessary jargon and focuses purely on the know-how needed to get your venture noticed and booked by dog owners in your neighbourhood. Alongside practical business advice, you’ll explore smart strategies to build a loyal customer base and maintain professional relationships that keep tails wagging and phones ringing. Whether you’re dreaming of supplementing your income or growing a full-time service, this course prepares you with the right mix of knowledge and marketing savvy. With a pinch of wit and a splash of business sense, it’s the perfect way to make your canine company a success — without ever needing to put on muddy boots. Learning Outcomes: Understand how to scope out the competition and determine what services to offer Know how to secure financing for your dog walking business Learn effective offline and online marketing strategies to attract potential clients Understand the importance of building a strong brand for your business Learn how to acquire and manage clients, as well as provide excellent service to ensure their satisfaction In the first section, we will cover how to scope out the competition, determine what services you will offer, and secure the financing you need to get started. We will also discuss the importance of getting organised, choosing a business name, and creating a business plan to keep you on track. In the second section, we will focus on marketing your business to attract potential clients. We will cover both offline and online marketing strategies, as well as the importance of building a strong brand for your business. In the third section, we will dive into acquiring and managing clients, as well as providing excellent service to ensure their satisfaction. We will also discuss the importance of creating client information packs to make their experience with your business seamless and enjoyable. Finally, in the fourth section, we will discuss the exciting moment when you start your first walks and how to continue growing and expanding your business in the future. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Dog Walker: £8-£12 per hour Dog Walking Business Owner: £15,000-£40,000 per year (depending on business size and location) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Enrolling in a Child Protection and Safeguarding in Education course is essential in today's world, where ensuring the safety and well-being of children is paramount. This course equips you with vital knowledge about the UK's child protection system, how to respond to and report child abuse, and the importance of sharing safeguarding concerns. Child protection and safeguarding skills are crucial for anyone working with children, helping you identify and address child maltreatment effectively. Professionally, this knowledge is highly valued in the UK, opening up opportunities in education, sports, and leisure sectors, with average salaries ranging from £20,000 to £30,000 annually. Learning these skills enhances your career prospects and empowers you to contribute to creating safer environments for children. The demand for professionals in this sector is increasing, with the focus on safeguarding growing by approximately 15-20% annually. By mastering child protection and safeguarding practices, you not only advance your career but also play a critical role in safeguarding future generations. Key Features: CPD Certified Child Protection and Safeguarding Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Child Protection and Safeguarding Basics Module 02: Child Protection System In the UK Module 03: How to Respond to Child Abuses Module 04: The Importance of Sharing Information about Any Safeguarding Concerns Module 05: Reporting Abuse Module 06: Child Maltreatment Module 07: Child Protection in Education System Good Practice Guidelines Module 08: How to Deal with Allegations Against Staff Module 09: Child Protection in Sport & Active Leisure Good Safeguarding and Practice Guideline Learning Outcomes: Recognize signs of child abuse and respond appropriately, ensuring child safety. Demonstrate understanding of the UK child protection system and its nuances. Effectively share information about safeguarding concerns, prioritizing child welfare. Report instances of abuse with precision, adhering to established guidelines. Navigate child maltreatment issues, fostering a secure educational environment. Handle allegations against staff judiciously, upholding the integrity of the education system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Protection and Safeguarding course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Child Protection and Safeguarding. Moreover, this course is ideal for: Teachers and educational staff Sports coaches and active leisure professionals Anyone involved in child-focused organizations Parents and guardians Social workers and community support workers Requirements There are no requirements needed to enrol into this Child Protection and Safeguarding in Education course. We welcome individuals from all backgrounds and levels of experience to enrol into this Child Protection and Safeguarding in Education course. Career path After finishing this Child Protection and Safeguarding in Education course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Child Protection and Safeguarding are: Child Protection Officer - £25K to £40K/year Social Worker - £24K to £38K/year Safeguarding Officer - £26K to £42K/year Education Welfare Officer - £22K to £37K Youth Worker - £20K to £33K Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you using Microsoft Outlook for sending and receiving mail? Do you want to know the advanced features and functions of Microsoft Outlook? Then this is the perfect course for you. Course Description: The Course Diploma in Microsoft Outlook is an advanced course for the professionals who are using Microsoft Outlook for email. In this course, you will learn the advanced tasks of Microsoft outlook including customising your Outlook interface and your profile. Using email is a part of today's work. In this course, you will learn how to work professionally with Microsoft Outlook. Here, you will know how to use the Word Elements in E-mail. The course will also focus some other advanced features like using the calendar, and task commands, the Notes feature, etc. You will learn about RSS feeds and how to manage and protect your outlook data. By the end of the course, you will be expert of Microsoft Outlook. Course Highlights Microsoft Outlook 2010 Advanced is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Outlook 2010 Advanced into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Outlook 2010 Advanced Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Outlook 2010 Advanced is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Outlook 2010 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Customizing Outlook 01:00:00 Module Three - Adding Word Elements to an E-mail 01:00:00 Module Four - Customizing Your Profile 01:00:00 Module Five - Advanced E-Mail Tasks 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More with Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Managing Outlook Data, Part One 01:00:00 Module Eleven - Managing Outlook Data, Part Two 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities- Microsoft Outlook 2010 Advanced 00:00:00 Mock Exam Mock Exam-Microsoft Outlook 2010 Advanced level 00:20:00 Final Exam Final Exam-Microsoft Outlook 2010 Advanced level 00:20:00

Overview Are you having a hard time reaching the goal you have fixed for yourself? You are not alone. Often the gap between expectation and reality is leading people to set up faulty goals. Learn how to do it right with our Goal Setting Skills course. Setting the right goals plays an instrumental role in attaining both short term and long term success. It guides your focus and triggers positive behaviour.  So setting up goals are important to bring consistency in your life. When it is coupled with considering all your capabilities and skills it creates the ultimate perfect goal. So before you get started with anything a very active self-assessment is very important. The Goal setting skills course is designed to guide you through all the stages of planning a goal and executing it the right way.  What you'll learn from this course This course will set you up with everything you need to know to organise the perfect goal.  You'll learn: How people fail to reach their goals The benefits of 'Strategic Execution' How Performance Coaching can help you The 'S.M.A.R.T. System' to set powerful goals Difference Between Vision & Execution Ways of overcoming your fear of failure The Problem Of Bad Communication & Bad Data! How leaders Set Goals & Execute Them Why you should choose this Goal Setting Skills Course from iStudy Here are a few reasons why you should choose this Goal Setting Skills Course over other generic courses that you find on the internet: Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) CPD Qualification Standards and CiQ accredited Fully compatible with any device Efficient exam system, assessment, and instant results Free Printable PDF Certificate immediately after completion Hard copy certificate is available, and you can get one for just £9! No prior qualifications are needed to take this course Improve your chance of gaining professional skills and boost your earning potential All these and we have our customer support team always ready to help you and make your learning experience as smooth and as enjoyable as possible.  Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below. Take a look and see just how much this course offers. We're sure you'll be satisfied with this course. Gain Insights on how to plan and execute goals from beginning to the end Who is this Course for? Goal Setting Skills is CPD Qualification Standards and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Goal Setting Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction & First Concepts Introduction To Goal Setting 00:02:00 Vision Vs Execution 00:08:00 Execution Without Intention 00:08:00 Strategic Execution Strategic Execution - Part 1 00:08:00 Strategic Execution - Part 2 00:08:00 Setting SMART Goals Setting Powerful Goals The Smart Way 00:07:00 Why People Fail to Reach Their Goals & How You Can WIN The Importance Of Performance Coaching 00:09:00 Why People Fail To Reach Their Goals 00:07:00 Overcoming The Fear Of Failure 00:07:00 Final Ideas & Tips Final Ideas & Tips 00:01:00

Hypnosis isn't magic, you can learn it too! Ever wondered how magicians pull off hypnosis tricks? Well here is your chance to find out with this Accredited Complete Course in Hypnosis. Hypnotize anyone and soon even you will be showing off in front of thousands of audience. Hypnosis, also referred to as hypnotherapy or hypnotic suggestion, is a trance-like state in which you have heightened focus and concentration. Hypnosis is usually done with the help of a therapist using verbal repetition and mental images. Hypnosis can be used to help you gain control over undesired behaviors or to help you cope better with anxiety or pain. It's important to know that although you're more open to suggestion during hypnosis, you don't lose control over your behavior. The course is rather structured given that it initially looks into the basics of hypnosis. So you will learn from the very basics to the most advanced levels as well. With such a good deal in place, you should hurry and take up this course while it is still available. Course Highlights Accredited Complete Course in Hypnosis is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Complete Course in Hypnosis into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Complete Course in Hypnosis Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Complete Course in Hypnosis is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Complete Course in Hypnosis is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Hypnotherapy Introduction 01:00:00 Hypnotherapy versus Psychotherapy 00:30:00 Negatives Associated With Hypnotherapy 01:00:00 Suggestion Based and Visualization Guided Therapy 00:30:00 Three More Techniques of Hypnotherapy 01:00:00 Detailed Description of Inner Healing and Releasement 02:00:00 Application of Hypnotherapy In Medicine 02:00:00 Hypnosis The Hypnosis Basics FREE 00:30:00 Getting The Most From It FREE 00:30:00 Using Hypnosis For Self Image 01:00:00 Getting Rid Of Bad Behaviors 00:30:00 Using Hypnosis For Stress Relief 01:00:00 Wrapping Up 00:30:00 Mock Exam Mock Exam- Accredited Complete Course in Hypnosis 00:30:00 Final Exam Final Exam- Accredited Complete Course in Hypnosis 00:30:00

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Budgeting means creating a plan for spending your money while Money Management is the overall process of budgeting, saving, investing, spending or overseeing the capital usage of an individual or group. Budgets and Money Management is essential for every human being either for their personal life or business. The Budgets and Money Management Diploma Level 3 course is designed to help you plan the budget for your goals and manage your money wisely so you can focus on the business of living. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video Lessons Online study materials Mock exams Multiple-choice assessment Certification After completing the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Budgets and Money Management Course Overview Finance Jeopardy The Fundamentals of Finance The Basics of Budgeting Parts of a Budget The Budgeting Process Budgeting Tips and Tricks Monitoring and Managing Budgets Crunching the Numbers Getting Your Budget Approved Comparing Investment Opportunities ISO 9001:2008 Directing the Peerless Data Corporation

Overview This comprehensive course on Mental Health with Positive Psychology will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Mental Health with Positive Psychology comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Mental Health with Positive Psychology. It is available to all students, of all academic backgrounds. Requirements Our Mental Health with Positive Psychology is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 48 lectures • 07:48:00 total length •Introduction to Positive Psychology: 00:02:00 •Overview of the Course: 00:02:00 •What is Positive Psychology?: 00:09:00 •Health Model: 00:03:00 •IAC Model: 00:09:00 •Uncovering Automatic Thoughts: 00:04:00 •Understanding Feedback Loops: 00:04:00 •Learned Optimisation: 00:24:00 •Positive Thinking: 00:19:00 •Limited Thinking Patterns: 00:24:00 •Positive Attitude New: 00:13:00 •Self-Image Selection New: 00:01:00 •Concept of Self Image: 00:05:00 •Experience Changes Self Image: 00:03:00 •Synthetic Experience: 00:08:00 •Experiences Prove: 00:01:00 •Self-Consistency & Association: 00:05:00 •Power of Suggestion: 00:07:00 •Perception Reality: 00:05:00 •Goal Striving Beings: 00:04:00 •Let the Dog Sleep: 00:04:00 •Habit of Happiness: 00:05:00 •Success Mechanism: 00:04:00 •Failure Mechanism: 00:03:00 •Unlock Real Personality: 00:05:00 •Mind Room: 00:02:00 •Becoming Alive: 00:06:00 •Getting the Winning Feeling: 00:02:00 •For Past: 00:03:00 •For Present: 00:02:00 •For Future: 00:01:00 •Other Areas and Role Playing: 00:03:00 •Introduction: 00:06:00 •Understanding Sleep: 00:28:00 •Drive for Deep Sleep: 00:08:00 •Sleep Schedule: 00:06:00 •Quite Your Mind: 00:09:00 •Buffer Zone: 00:12:00 •Relaxation Exercises: 00:02:00 •Abdominal Breathing: 00:04:00 •PMR: 00:06:00 •Cue Controlled Relaxation: 00:02:00 •Visualization: 00:04:00 •Think like a Good Sleeper: 00:09:00 •Focus on Day: 00:12:00 •Essentialism: 02:47:00 •Conclusion: 00:01:00 •Assignment - Mental Health with Positive Psychology: 00:00:00

Overview This comprehensive course on Lean Six Sigma: Toolkit will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Lean Six Sigma: Toolkit comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Lean Six Sigma: Toolkit. It is available to all students, of all academic backgrounds. Requirements Our Lean Six Sigma: Toolkit is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 47 lectures • 02:59:00 total length •Introduction: 00:05:00 •Lean Six Sigma: An introduction: 00:03:00 •DMAIC: 00:04:00 •The benefits of Lean Six Sigma & the toolkit: 00:02:00 •Scenario for this course: 00:02:00 •Introduction to cause and effect: 00:03:00 •Ishikawa Diagram: 00:05:00 •Ishikawa Diagram: Demonstration: 00:05:00 •5 Whys: 00:03:00 •5 Whys: Demonstration: 00:03:00 •Pareto Chart: 00:03:00 •Pareto Chart: Demonstration: 00:03:00 •C&E Matrix: 00:03:00 •C&E Matrix: Demonstration: 00:05:00 •Working with ideas introduction: 00:02:00 •Brainstorming: 00:06:00 •Brainstorming: Demonstration: 00:02:00 •Affinity Diagram: 00:04:00 •Affinity Diagram: Demonstration: 00:03:00 •Multivoting: 00:03:00 •Multivoting: Demonstration: 00:04:00 •Introduction to Process Maps: 00:03:00 •Swim lane: 00:04:00 •Swim lane: Demonstration: 00:07:00 •SIPOC: 00:03:00 •SIPOC: Demonstration: 00:04:00 •Value Stream Map: 00:05:00 •Value Stream Map: Demonstration: 00:07:00 •Time Value Map: 00:03:00 •Time Value Map: Demonstration: 00:03:00 •Value Add Chart: 00:04:00 •Value add chart: Demonstration: 00:02:00 •Spaghetti Diagram: 00:04:00 •Spaghetti Diagram: Demonstration: 00:05:00 •Introduction to the voice of the customer: 00:02:00 •Customer Segmentation: 00:04:00 •Types and sources of customer data: 00:05:00 •Interviews: 00:07:00 •Point of use observations: 00:06:00 •Focus groups: 00:05:00 •Surveys: 00:05:00 •Kano Analysis: 00:04:00 •Kano Analysis: Demonstration: 00:04:00 •Critical to Quality Tree: 00:04:00 •Critical to Quality Tree: Demonstration: 00:02:00 •Close out: 00:04:00 •Resource: 00:00:00