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Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course. Description: Effective communication is the key in any field. There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Customer Service Executives Customer Service Consultant Human Resources Manager Business Development Manager Communication Department Head Executive Producers Marketing Manager Public Relations Officer Social Media Specialist Strategist And Many More! Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication 00:30:00 Understand Yourself And Your Message 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Effective Communication Course 00:20:00 Final Exam Final Exam- Effective Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Intermediate French Course Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Intermediate French Course Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Intermediate French Course Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Intermediate French Course Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Intermediate French Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Intermediate French Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Intermediate French Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Intermediate French Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Intermediate French Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Intermediate French Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction 00:01:00 Lesson 10 Lesson 10a 00:03:00 Lesson 10b 00:03:00 Lesson 10c 00:03:00 Lesson 10d 00:03:00 Lesson 10e 00:03:00 Lesson 10f 00:04:00 Lesson 10g 00:04:00 Lesson 11 Lesson 11a 00:03:00 Lesson 11b 00:03:00 Lesson 11c 00:04:00 Lesson 11d 00:03:00 Lesson 11e 00:03:00 Lesson 11f 00:05:00 Lesson 12 Lesson 12a 00:03:00 Lesson 12b 00:03:00 Lesson 12c 00:03:00 Lesson 12d 00:03:00 Lesson 12e 00:03:00 Lesson 12f 00:03:00 Lesson 12g 00:04:00 Lesson 12h 00:04:00 Lesson 13 Lesson 13a 00:03:00 Lesson 13b 00:03:00 Lesson 13c 00:03:00 Lesson 13d 00:03:00 Lesson 13e 00:03:00 Lesson 13f 00:03:00 Lesson 13g 00:03:00 Lesson 13h 00:04:00 Lesson 14 Lesson 14a 00:03:00 Lesson 14b 00:03:00 Lesson 14c 00:03:00 Lesson 14d 00:03:00 Lesson 14e 00:03:00 Lesson 14f 00:03:00 Lesson 14g 00:05:00 Lesson 15 Lesson 15a 00:03:00 Lesson 15b 00:03:00 Lesson 15c 00:04:00 Lesson 15d 00:04:00 Lesson 15e 00:04:00 Lesson 15f 00:03:00 Lesson 15g 00:04:00 Lesson 15h 00:03:00 Lesson 15i 00:04:00 Lesson 15j 00:04:00 Lesson 16 Lesson 16a 00:03:00 Lesson 16b 00:03:00 Lesson 16c 00:03:00 Lesson 16d 00:03:00 Lesson 16e 00:03:00 Lesson 16f 00:03:00 Lesson 16g 00:03:00 Lesson 17 Lesson 17a 00:03:00 Lesson 17b 00:04:00 Lesson 17c 00:03:00 Lesson 17d 00:03:00 Lesson 17e 00:03:00 Lesson 17f 00:03:00 Lesson 17g 00:03:00 Lesson 17h 00:04:00 Lesson 17i 00:04:00 Lesson 18 Lesson 18a 00:03:00 Lesson 18b 00:03:00 Lesson 18c 00:03:00 Lesson 18d 00:03:00 Lesson 18e 00:03:00 Lesson 18f 00:03:00 Lesson 18g 00:04:00 Lesson 18h 00:04:00 Resources Resources - French Course - Intermediate Level 00:00:00 Assignment Assignment - Intermediate French Course 00:00:00

In today’s fast-paced world, understanding the framework of financial law is crucial. The Financial Law Essentials Course is designed to offer you a solid foundation in the principles that govern financial transactions, contracts, and business operations. Whether you are a professional looking to broaden your knowledge or someone keen to delve into the legalities of finance, this course covers the essential topics that lay the groundwork for a deeper understanding of financial law. This course will guide you through the key elements of financial regulations, offering insight into how laws affect the financial sector, businesses, and individual financial transactions. You will explore various legal principles that govern corporate finance, debt management, and investment practices, preparing you for a variety of roles in the finance and legal industries. With a focus on delivering clear and concise content, you’ll gain an understanding of the laws that keep the financial world in balance. Note: Content has been crafted to cater to those looking for clarity and guidance in the field of financial law, without any jargon-heavy distractions. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Finance Law Module 02: Securities Regulation Module 03: Banking Regulation Module 04: Investment Management Regulation Module 05: Derivatives Regulation Module 06: Consumer Finance Regulation Module 07: International Finance Law Module 08: Ethics and Compliance in Finance Law Learning Outcomes: Analyse securities regulations and their impact on financial markets. Evaluate the legal frameworks governing banking and financial institutions. Navigate the complexities of investment management regulations with confidence. Interpret derivatives regulations and their role in risk management. Assess consumer finance regulations for ethical financial practices. Understand international finance law and its implications for global transactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Legal professionals seeking specialisation in financial law. Finance professionals aiming to deepen their regulatory knowledge. Graduates aspiring to enter the financial legal sector. Compliance officers in financial institutions. Investment analysts desiring legal insights into financial markets. International business professionals dealing with financial transactions. Risk management professionals in the financial industry. Anyone interested in the legal aspects of the finance world. Career path Financial Law Attorney Compliance Manager in Banking Investment Regulatory Analyst Derivatives Legal Consultant Consumer Finance Adviser International Finance Legal Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

SAFe® for Architects: Virtual In-House Training Enable continuous value flow by aligning technical strategy with business goals, communicating that strategy to development teams, and applying Agile architecture practices. Attendees can improve collaboration and alignment in a SAFe® Lean-Agile enterprise when they become a SAFe® 5 Architect. The SAFe® for Architects course prepares System, Solution, and Enterprise Architects to engage across the organization as effective leaders and change agents who collaboratively deliver architectural solutions. During this course, attendees will explore the roles, responsibilities, and mindset of Agile Architects, and appreciate how to align architecture with business value and drive continuous flow to large systems of systems while supporting SAFe® program execution. What you will Learn To perform the role of a SAFe® Architect, you should be able to: Architect using SAFe® principles Align architecture with business value Develop and communicate architecture vision and intent Plan architectural runway to enable delivery success Architect for continuous delivery and Release on Demand Lead and coach architects and team members during Program Increment (PI) Planning and execution Provide leadership during a Lean-Agile transformation Exemplifying Lean-Agile architecture Architecting for DevOps and Release on Demand Aligning architecture with business value Developing Solution Vision, Solution Intent, and Roadmaps Preparing architecture for Program Increment (PI) Planning Coordinating architecture throughout PI Planning Supporting Continuous Delivery during PI execution Supporting new Strategic Themes and Value Streams Leading as an architect during a Lean-Agile transformation

Embark on a transformative journey of ecological discovery with our exclusive bundle, "Ecology, Environmental Awareness & Environment Management." Within this captivating collection, you'll gain a deep understanding of our precious ecosystem while honing your expertise in environmental preservation and management. This remarkable bundle encompasses two QLS-endorsed courses, both accompanied by coveted hardcopy certificates. Moreover, you'll have access to five CPD QS-accredited courses, ensuring a comprehensive and relevant learning experience. By delving into our QLS-endorsed courses, you'll unlock a plethora of invaluable knowledge and skills. From Ecology, where you'll explore the intricate relationships between organisms and their environment, to Environmental Awareness Training, where you'll gain insights into global environmental issues, and Environment Management, where you'll master the strategies and techniques necessary to safeguard our natural resources, each course is designed to empower you as a force of change. Throughout this educational odyssey, you'll acquire essential learning outcomes that will shape your understanding of our ecosystem. These include comprehending the intricate web of ecological interactions, developing a strong sense of environmental responsibility, gaining insights into sustainable resource management, understanding the legal frameworks surrounding environmental protection, enhancing your knowledge of carbon literacy, and acquiring expertise in process improvement and waste reduction. By the end, you'll emerge as a knowledgeable and passionate advocate for our planet's well-being. Key Features of the Ecology, Environmental Awareness & Environment Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Ecology, Environmental Awareness & Environment Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Ecology QLS Course 02: Environmental Awareness Training QLS Course 03: Environment Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Environmental Law 2021 Course 02: Carbon Literacy Knowledge Course 03: Process Improvement: How to Reduce Waste Course 04: Forestry Course 05: Animal Science In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Ecology, Environmental Awareness & Environment Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Comprehend the intricate web of ecological interactions: Gain a deep understanding of the complex relationships between organisms and their environment, including concepts such as biodiversity, ecological niches, and ecological succession. Develop a strong sense of environmental responsibility: Cultivate a heightened awareness of the importance of environmental conservation and sustainability, and recognize the individual and collective actions necessary to protect and preserve our natural resources. Gain insights into sustainable resource management: Acquire knowledge and techniques for effectively managing and utilizing natural resources in a sustainable manner, considering factors such as renewable energy, waste reduction, and resource conservation. Understand the legal frameworks surrounding environmental protection: Familiarize yourself with the legal and regulatory frameworks that govern environmental protection and management, including laws and policies related to pollution control, wildlife protection, and ecosystem preservation. Enhance your knowledge of carbon literacy: Explore the concepts of carbon footprint, greenhouse gas emissions, and climate change, and develop a comprehensive understanding of the measures that can be taken to mitigate and adapt to the challenges posed by climate change. Acquire expertise in process improvement and waste reduction: Learn strategies and techniques for improving processes and reducing waste in various contexts, such as industrial operations, waste management systems, and resource utilization, with a focus on promoting sustainability. Immerse yourself in the captivating world of ecology, environmental awareness, and environmental management with our comprehensive bundle. Over the course of our meticulously curated program, you will gain a profound understanding of ecological principles, explore global environmental challenges, and develop the necessary skills to effectively manage our environment. Our engaging and thought-provoking curriculum is designed to equip you with the knowledge and expertise to make a positive impact in the world. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to expand their knowledge and expertise in ecology and environmental management Environmental enthusiasts eager to deepen their understanding of ecological principles Individuals passionate about creating a sustainable future and preserving our natural resources Students pursuing a career in environmental science or related fields Career path Environmental Consultant: £25,000 - £60,000 per year Conservation Scientist: £23,000 - £40,000 per year Ecologist: £20,000 - £35,000 per year Sustainability Manager: £30,000 - £70,000 per year Environmental Policy Analyst: £25,000 - £45,000 per year Wildlife Biologist: £22,000 - £40,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

FREE 5 QLS Endorsed Certificate | 5-in-1 Exclusive Bundle | CPD Accredited | Career Guided Program | Lifetime Access