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Duration 4 Days 24 CPD hours This course is intended for Technical decision makers Network architects Overview After taking this course, you should be able to: Discover and describe the Cisco Multilayer Director Switch (MDS) platform of multilayer switches and directors. Provisioning Cisco MDS Switches Describe key product features of the MDS platform Describe and implement automation an Cisco MDS Switches Configure and implement the Cisco MDS switches and platform features Resolve issues and troubleshoot FC domains, zones and zone merges, and switch boot and firmware upgrades This course shows you how to implement, manage, and troubleshoot Cisco© MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as virtual storage area networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers. This course prepares you for Cisco CCNP Data Center and Cisco Certified Specialist - Data Center SAN Implementation certifications. Describing Cisco MDS Platform Cisco MDS 9700/9300/9200/9100 Hardware Cisco NX-OS Cisco DCNM Fibre Channel Architecture FCoE Architecture Provisioning Cisco MDS Switches Power-On Auto-Provisioning Cisco DCNM Using Cisco DCNM 11.x RBAC and Authentication, Authorization, and Accounting (AAA) Building the Fibre Channel Fabric with Cisco MDS Switches Virtual SANs Port Channels and VSAN Trunking Zoning and Smart Zoning Device Aliases Inter-VSAN Routing Fibre Channel Fabric Security Building SAN Extensions Inter-VSAN Routing Slow Drain Analysis SAN Analytics and Telemetry Streaming Cisco Secure Boot NPV and NPIV Automating Cisco MDS Fabric Cisco MDS NX_APIPython API Ansible Monitoring and Reporting Cisco MDS Features Cisco DCNM SAN Reports and Alarms SAN Analytics and SAN Telemetry Streaming Troubleshooting Common Cisco MDS Issues Troubleshooting Fibre Channel Domains, Zones and Zone Merges Boot and Upgrade Issues

Duration 3 Days 18 CPD hours This course is intended for Experienced IT Asset Managers Overview By attending this course the attendee will be able to Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program specify and define the duties and responsibilities necessary to be an effective IT Asset Manager be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program. Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization?s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit.The course includes exam for CITAM certification. Course Outline IAITAM and the Mission ITAM Code of Ethics Defining Primary Roles in an ITAM Program IAITAM?s 12 KPAs Relationships, Dependencies, and Benefits KPA Interdependencies Roles and Responsibilities Creating Dynamic Job Descriptions for ITAM Programs The Role of a Program Manager Project Management Relationship Triangle Sample Projects by KPA Prioritization and the ITAM Program Lifecycle Management Process Building Best Practices Gaining Executive Buy-in Business Case Template Maturity Assessment ITAM as a Core Business Function Additional course details: Nexus Humans Certified IT Asset Manager (CITAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified IT Asset Manager (CITAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is for computer professionals involved with security compliance using CCS 11.0. Overview At the completion of the course, you will be able to: Describe current security risk and compliance challenges. Define methods of proactive security. Describe CCS 11 and how it helps meet security and compliance needs. Describe general CCS 11.0 pre-deployment considerations. Install CCS 11. Perform initial CCS configuration tasks. Import assets and common fields. Describe how to install CCS Agents. Perform data collection and evaluation. Describe the components of standards. Copy and edit standards. Evaluate collected data in terms of a standard. Describe compliance and risk scores. Manage exceptions. Create, edit, and map control statements. Use Controls Studio to eliminate duplication of controls. Describe mandates, policies, and control statements. Build queries to gather data quickly from assets. Add external data integration and configure data connectors. Use CCS reporting features. Create, edit, and manage dashboards. Investigate contingencies using a ?what if?? analysis in dynamic dashboards. This course focuses on defining security controls that govern the enterprise, assess compliance with standards and other mandates, and create reports and dashboards to demonstrate compliance and show deficiencies to multiple audiences. Introduction to CCS 11.0 Overview of Security and Compliance Proactive Security Into to CCS11 Implementing Security and Compliance with CCS 11.0 Installing the CCS Suite General pre-deployment considerations Pre-installation requirements Installation tasks Initial configuration Getting started tasks Preparing for data collection Getting started with CCS 11.0 Importing assets Installing a UNIX Agent Collecting and evaluating data Standards Manager/CVSS and Risk Score Working with standards Assessing compliance with standards Managing exceptions Controls Studio About Controls Studio Working with Controls Studio Ad hoc queries Query building Querying your enterprise External data integration Connecting to external data sources Overview of third-party connectors Reporting and dashboards Reporting overview Working with dynamic dashboards Additional course details: Nexus Humans Symantec Control Compliance Suite (CCS) 11.0 Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Control Compliance Suite (CCS) 11.0 Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for technical professionals who will deploy or have deployed the Ultra M virtual packet core solution in their network, including: Systems engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the Ultra M hardware and software Describe the features covered in the OpenStack component overview and deployment architecture Describe the Ultra M deployment architecture and operation Describe the Virtualized Packet Core-Distributed Instance (VPC-DI) architecture and packet flow Deploy and operate Ultra M This course teaches you about the hardware components of the Cisco© Ultra M virtual packet core solution, including Cisco Nexus© spine and leaf switches and Cisco Unified Computing System. The course also covers the operation and administration of the Red Hat Enterprise Linux operating system in relation to the Ultra M Undercloud and Overcloud deployments. Cisco Ultra M Hardware and Topology Overview Cisco Ultra M Hardware Components Cisco Ultra M UCS Components Cisco Ultra M UCS Interfaces Cisco Ultra M Networking Components Cisco Ultra M Physical Network Topology OpenStack Deployment Architecture and Components OpenStack Overview Nova ? OpenStack Compute Service Glance ? OpenStack Image Service Neutron ? OpenStack Network Service Keystone ? OpenStack Identity Service Cinder ? OpenStack Block Storage Service OpenStack Horizon Dashboard Ultra M Services Platform Ultra Services Platform Architecture Ultra M VNF Architecture Ultra Automation Services (UAS) Elastic Services Controller OpenStack and Ultra Automation Services VPC-DI Overview and Operation Virtual Packet Core Evolution Ultra M Layer 3 Network Topology VPC-DI Network Topology VPC-DI Packet Flows Ultra M Installation and Deployment Reviewing the Ultra M System Components Planning the Network for Installation and Deployment Deploying Hyperconverged Ultra M Models Using UAS Deploying VNFs Using AutoVNF Ultra Automation Services Additional course details: Nexus Humans Cisco Ultra M Deployment and Operations v1.0 (SPMBL301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Ultra M Deployment and Operations v1.0 (SPMBL301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Developed for IT Professionals interested in learning how to manage Citrix Endpoint Management on-premises or cloud environments using leading practices. Potential students include Administrators and Implementers. Overview How to manage a Citrix Endpoint Management implementation in a On-premises or cloud environment How to perform common enterprise mobility management tasks and mobile application managementUnderstand the device enrollment processHow to perform monitoring, troubleshooting, and reporting on a Citrix Endpoint Management Enterprise solution Students will explore how to manage Citrix Endpoint Management in this course. Venture into the cloud as students learn to manage devices, apps, and users. Students will learn how the architecture, management, and communication flow function with Citrix Endpoint Management Service and how they can fit their organization?s needs. Students will learn how to administer their Citrix Endpoint Management environment and how to support your end users, as well as working with applications and securing a variety of endpoints. Introduction to Citrix Endpoint Management Citrix Endpoint Management Features Citrix Cloud and Citrix Endpoint Management Citrix Endpoint Management User Experience and Security Citrix Endpoint Management Entitlements Citrix Endpoint Management Architecture Citrix Endpoint Management Prerequisites Citrix Endpoint Management Server Citrix Endpoint Management and Microsoft Intune Apple APNs and Google Firebase Cloud Messaging MDX Architecture and Features Cloud Components Cloud Component Overview Onboarding and Access Cloud Connector and Cloud Resource Locations Cloud Migration Cloud Updates and Features Common Device Management Tasks Administrative Console Overview Delivery Groups Device Policies Device Enrollment Enrollment Methods iOS Device Enrollment Android Device Enrollment Windows 10 Enrollment Other Devices Managing Device Security Security Policies Automated Actions Android for Work ActiveSync Filtering Shared Devices Working with Apps Application Integration Citrix Endpoint Management Productivity Apps Application Security with MDX 3rd Part Applications Integrating Citrix Content Collaboration Citrix Content Collaboration Overview Integrating Citrix Endpoint Management with Content Collaboration Content Collaboration Workflows Maintaining and Troubleshooting Maintaining Citrix Endpoint Management Maintaining Certificates Troubleshooting Citrix Gateway (formerly NetScaler Gateway) Troubleshooting Tools for Citrix Productivity Apps Firewall Issues Monitoring and Reporting Monitoring and Reporting of Devices Monitoring and Reporting of Citrix Content Collaboration Additional course details: Nexus Humans CEM-205 Manage Citrix Endpoint Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CEM-205 Manage Citrix Endpoint Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is recommended for technical professionals who automate, orchestrate, and troubleshoot Check Point secured environments. Overview Explain how automation and orchestration work together Understand the key drivers for incorporating automation and orchestration into security management Execute a shell script that demonstrates how to build a comprehensive Security Policy. Recognize how the Check Point API framework integrates with R80 Security Management to support automation and orchestration of daily tasks Describe Check Point API tools and demonstrate how they are used to manage Check Point Security Management solutions Demonstrate how to define new objects and modify existing ones by using the Check Point API The goal of this course is to provide an understanding of the advanced concepts and skills necessary to automate and orchestrate tasks relating to managing Check Point Security Policies Course Ouline Explain how automation and orchestration work together Understand the key drivers for incorporating automation and orchestration into security management Execute a shell script that demonstrates how to build a comprehensive Security Policy. Recognize how the Check Point API framework integrates with R80 Security Management to support automation and orchestration of daily tasks Describe Check Point API tools and demonstrate how they are used to manage Check Point Security Management solutions Demonstrate how to define new objects and modify existing ones by using the Check Point API Demonstrate how to create API commands to efficiently maintain the Check Point Security Management Server database Demonstrate how to use different methods to update the database with API commands Become familiar with client-side and server-side scripting and scripting languages Understand how to use the Bash shell to develop APIs Recognize and describe many of the open source tools that are available to assist with API development Demonstrate how to use a custom REST application to update the database of a Security Management Server Demonstrate how to use Postman to manage the Security Policy database through the Check Point API Understand what steps to take to troubleshoot and debug API scripts Demonstrate basic troubleshooting techniques by reviewing debugging messages in various forms Understand how to use self-service portal capabilities to provide general IT services Recognize how automation tools work with Check Point APIs to automate security management tasks and orchestrate workflow behind service portals Demonstrate common tasks that are automated in a Web portal to manage the Security Policy LAB Exercises Demonstrate Check Point automation and orchestration Manage objects using the Check Point API Create a management API shell script Use a variety of methods to execute API commands Use a custom REST tool for API calls Use Postman for API calls Debug the Check Point management API Automate tasks using a Check Point API enabled Web portal Additional course details: Nexus Humans CCAS Check Point Certified Automation Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCAS Check Point Certified Automation Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for developers and engineers including: Cloud administrators Cloud solution architects Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview After completing the course, you should be able to: Explain business and technical challenges of going to the cloud Understand benefits of an application-centric hybrid cloud multicloud management platform Navigate Cisco CloudCenter Suite architecture Understand Cisco CloudCenter Suite administrative capabilities including cloud management, multitenancy, governance, and policy enforcement Describe application lifecycle management and provisioning in cloud Describe how to use Cisco CloudCenter Suite to manage the workloads in multicloud The course, Mulitcloud Management with Cisco© CloudCenter Suite (CLDCCS) v1.0 is an intensive training course that teaches you to securely design, automate, and deploy applications across multiple clouds while optimizing cost and compliance with comprehensive reporting, visibility, and policy-enforcement. Through a combination of lessons with hands-on lab exercises, you will learn to simplify the lifecycle management of multicloud applications, workflows, and their infrastructure Understanding Cloud Transitions Overview of Traditional IT Introducing Cisco CloudCenter Suite Cisco CloudCenter Suite Definition Setting Up Cisco CloudCenter Workload Manager Artifact Repository Overview and Configuration Understanding User Administration and Multitenancy in Cisco CloudCenter Suite Cisco CloudCenter Suite User Roles Grasping Application Modeling in Cisco CloudCenter Workload Manager Model an Application Identifying Resource Placement Callouts and Lifecycle Actions in Cisco CloudCenter Workload Manager Resource Placement and Validation Callout Understanding Application Deployment Framework in Cisco CloudCenter Workload Manager Workload Manager Application Parameters Exploring Application Services in Cisco CloudCenter Workload Manager Application Services Framework Integrating Cisco CloudCenter Workload Manager with Cisco Application-Centric Infrastructure Configure CloudCenter Workload Manager for Cisco ACI Introducing Application Management in Cisco CloudCenter Workload Manager Cisco CloudCenter Workload Manager Actions Library Exploring Advanced Features in CloudCenter Workload Manager Scheduling an Application in Cisco CloudCenter Workload Manager Comprehending Policies and Tagless Governance in CloudCenter Workload Manager Cisco CloudCenter Workload Manager Policies Introducing Action Orchestrator and Cost Optimizer in Cisco CloudCenter Suite Action Orchestrator in Cisco CloudCenter Suite Lab outline Explore Cisco CloudCenter Suite Admin GUI Discover Cisco CloudCenter Workload Manager GUI Create Cisco CloudCenter Workload Manager Repository Design Deployment Environments in Cisco CloudCenter Workload Manager Create Images in Cisco CloudCenter Workload Manager Form Cost Bundles and Usage Plans in Cisco CloudCenter Workload Manager Explore Multitenancy in Cisco CloudCenter Suite Model and Deploy Two-Tier Application Model and Deploy Multitier Application Perfect and Arrange Multitier Application on Docker Model and Deploy Application on Kubernetes Cloud Deploy Application in Hybrid Cloud Arrange Application Using Automated Resource Placement Perform Lifecycle Actions on Deployed Applications Create User-Defined Parameters and Explore Macros Understand Application Services in Cisco CloudCenter Workload Manage Benchmark, Schedule, and Share Applications in Cisco CloudCenter Workload Manager Continuous Integration/Continuous Delivery (CI/CD) Project Board Manage Policies in Cisco CloudCenter Workload Manager Manage System Tags and Governance in Cisco CloudCenter Workload Manager Explore Action Orchestrator Explore Cost Optimizer Additional course details: Nexus Humans Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) v1.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) v1.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Technical professionals who support, install, deploy, or administer Check Point products in Cloud Environments. Overview Explain the nature of the cloud environment. Describe the five pillars of cloud architecture. Explain the Basics of Cloud Infrastructure. Explain the Basics of Cloud Automation. Explain Check Point Security Management and How it Applies to CloudGuard. Describe CloudGuard Security Gateway offerings. Describe Cloud Load Balancers. Explain CloudGuard Licensing. Explain the different Deployment options and architectures for CloudGuard. Explain how and why CloudGuard is automated. Describe the functions of CloudGuard that can be automated. Describe the tools used to automate CloudGuard. Explain CloudGuard Automation Requirements. Explain basic troubleshooting techniques specific to Check Point Security Management Servers and Security Gateways. Describe the steps for Troubleshooting CloudGuard Network Installation. Explain the tools and techniques used to troubleshoot CloudGuard Network Automation. Explain the need for Cloud Security Posture Management. Describe the posture management tools available in CloudGuard. Explain methods for correcting Cloud Security Posture Management issues. Learn basic concepts and develop skills necessary to administer Check Point CloudGuard security solutions Course Outline Deploy a Security Management Server in the Cloud. Install a Security Gateway Image. Create Virtual Networks. Deploy Internal and External Load Balancers Deploy a Security Gateway Using Templates. Assign Public IP Addresses to Cloud Devices Create Web Servers in the Cloud. Configure North-South Traffic Policy. Configure East-West Traffic Policy and Routes. Troubleshoot North-South Traffic Issues. Troubleshoot East-West Traffic Issues.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Channel partners and reseller engineers installing, configuring, and maintaining scalable and resilient deployments of Cisco Meeting Server Channel partners and reseller engineers providing presales support for scalable and resilient Cisco Meeting Server deployments Customer engineers supporting scalable and resilient Cisco Meeting Server deployments Overview Upon completion of this course, the learner should be able to meet the following objectives: Cisco Meeting Server API commands Scalable and resilient deployments Customization Recording In this 3-day course Cisco Meeting Server Advanced (COLLAB350), you will learn advanced techniques in installing, troubleshooting, and maintaining a single server and single server split deployment of Cisco Meeting Servers. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Reviewing Cisco Meeting Server Intermediate Component parts of a Cisco Meeting Solution Configuration steps for a Cisco Meeting Solution Module 2: APIs Purpose of APIs Benefits of APIs Types of APIs Function of the GET, POST, PUT, and DELETE commands Module 3: Configuring Software with an API How a user can interact with software using an API Download and install Chrome Postman Other API software Download the Cisco Meeting Server API guide Module 4: Configuring Spaces with the Cisco Meeting Server API Cisco Meeting Server API structure Use Chrome Postman for information on calls and spaces with the GET command Use Chrome Postman to post a new call space with the POST command Use Chrome Postman to place changes in a space, including adding a member, with the PUT command Use Chrome Postman to delete a space with the DELETE command Module 5: Customization Configuration Create and modify a user profile and assign users Create and modify a dual-tone multifrequency (DTMF) profile and apply to a user profile Modify the interactive voice response (IVR), color scheme, and background Module 6: Planning a Resilient and Scalable Cisco Meeting Server Deployment Resilient server solutions Scalable server solutions Geographically dispersed configurations and GeoDNS Domain Name System (DNS) records required for a resilient and scalable solution Certificate requirements for a resilient and scalable solution Module 7: Configuring a Database Cluster Relationship between cluster master and cluster slaves in a database cluster Certificate requirements for a secure database cluster Configure the certificates for a database cluster Configure a database cluster Module 8: Configuring a Call Bridge Cluster Relationship between the Call Bridge and the Database How cross-cluster spaces behave Configure certificates for Call Bridge clustering Storage of configuration when entering with the API and the individual web interfaces for Lightweight Directory Access Protocol (LDAP) and Call Bridge clustering Configure a Call Bridge Cluster Connect XMPP server to multiple Call Bridges Module 9: Configuring Load Balancers and Trunks Relationship between the XMPP server, Trunk and Load Balancer Configure certificates for multiple trunks and load balancers Configure multiple Trunks to multiple Load Balancers Module 10: Configuring Multiple Web Bridges Relationship between multiple Web Bridges and Call Bridges Internal and external DNS records support for both internal and external Web Bridges Configure certificates for multiple Web Bridges Configure multiple Web bridges Connect multiple Call Bridges to multiple Web Bridges Module 11: Configuring Multiple TURN Servers Relationship between multiple TURN servers and multiple Call Bridges Configure certificates for multiple TURN servers Configure multiple TURN servers Connect multiple Call Bridges to multiple TURN servers Module 12: Configuring Multiple Recorders Features of the recording capability Software, hardware, and licensing requirements for recording DNS records Configure the Recorder Relationship between multiple Recorders and multiple Call Bridges Configure a Call Bridge to use a Recorder Configure certificates for multiple Recorders servers Configure multiple Recorder servers Connect multiple Call Bridges to multiple Recorder servers Module 13: Integrating with a Resilient and Scalable Cisco Meeting Server Deployment Integration with Cisco TelePresence Video Communication Server (VCS) or Cisco Unified Communications Manager and multiple Call Bridges Integration with Cisco Expressway technology and multiple Call Bridges Integration with Microsoft Skype for Business and multiple Call Bridges Integration with Cisco TelePresence Management Suite and multiple Call Bridges Module 14: Deploying an H.323 Gateway Cisco preferred architecture for H.323 and Session Initiation Protocol (SIP) interoperability Functionality of the Cisco Meeting Server H.323 gateway Configuration the Cisco Meeting Server H.323 gateway Module 15: Multitenancy Options Purpose of the multitenancy capabilities Options for multitenancy capabilities on the Cisco Meeting Server Module 16: Customization Options Options available to customize Cisco Meeting Apps License keys required for customization Web Server requirements for customization Options available to customize recorded messaging Customization options available for invitation text

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi