• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

6524 Courses delivered Online

Financial Engineering

By NextGen Learning

Do you know that the financial industry in the UK is a powerhouse, contributing over £132 billion to the country's economy each year? In recent news, the UK financial industry has witnessed a surge in demand for professionals with expertise in financial engineering. With technological advancements, changing regulations, and the rise of digital finance, there is a pressing need for individuals skilled in financial analysis, business finance, FinTech, investment strategies, statistics, economics, blockchain, and financial modelling. This growing demand presents a unique opportunity for learners like you to seize the exciting prospects in this thriving financial engineering industry. By enrolling in our bundle of 8 online courses in financial engineering, you can stay ahead of the curve and position yourself as a sought-after professional in the finance sector. With a comprehensive understanding of key concepts and cutting-edge technologies, you will be equipped to navigate the industry's complexities and make informed decisions that drive financial success. CPD Quality Standards Courses: Course 01: Financial Analysis Course 02: Investment Course 03: FinTech Course 04: Business and Data Analytics for Beginners Course 05: Statistics Course 06: Economics Course 07: Blockchain & Cryptocurrency Course 08: Business and Financial Modeling Specialisation Learning Outcomes: Develop a strong foundation in financial analysis, business finance, statistics, and economics, enabling you to make informed decisions based on data-driven insights. Gain an understanding of emerging technologies like FinTech and blockchain and their impact on the finance industry. Acquire investment strategies and portfolio management skills to optimise decision-making and achieve long-term financial growth. Learn business and financial modelling principles, constructing accurate models to assess business performance and evaluate investment opportunities. Explore the world of cryptocurrencies and understand the underlying concepts of blockchain, unlocking new possibilities in the financial landscape. Master the art of financial engineering, equipping yourself with the knowledge and skills to thrive in the dynamic and lucrative finance industry. The world of finance is changing rapidly. New technologies are emerging, and how we invest and manage our money constantly evolves. If you want to stay ahead of the curve, you need to understand the fundamentals of financial engineering. In the first course, Financial Analysis, you'll delve into the intricacies of interpreting financial statements, assessing profitability, and evaluating investment opportunities. Gain the expertise to make informed decisions based on financial data, positioning yourself as a trusted financial analyst. Embrace the digital revolution in finance with our FinTech course. Explore how technology is reshaping the industry, from digital banking and payment systems to automated investment platforms. Gain insights into the innovative possibilities and stay ahead of the curve in this dynamic financial engineering field. Unlock the secrets of successful investment strategies in our Investment Strategies course. Learn to evaluate risks, assess asset valuation, and construct diversified portfolios. Develop a strategic approach to investment decision-making and position yourself as a skilled investment manager through this financial engineering bundle. Expand your horizons with a deep understanding of statistics, economics, blockchain, and financial modelling. Gain proficiency in statistical analysis, leverage economic principles to navigate financial markets, explore the disruptive potential of blockchain technology, and master the art of financial modelling to evaluate business performance and assess investment prospects accurately. Take advantage of this chance to acquire in-demand skills and stay ahead of the curve in the finance industry. Enrol now and embark on your journey towards mastering the intricacies of financial engineering. Your future in finance starts here! CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course will be especially helpful for the following: Recent graduates who want to pursue a career in financial engineering Working professionals who wish to advance their careers in the financial industry Entrepreneurs who want to understand the financial implications of their business decisions and financial engineering Anyone who wants to learn more about the financial markets and how they work Anyone interested in learning about financial engineering Requirements Our Financial Engineering course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Some of the career paths related to this field are: Financial Engineer Financial Consultant Investment banking Insurance Consulting Quantitative analysis Risk management Financial modelling Salary Range Entry-level: £30,000 - £40,000 Mid-level: £40,000 - £60,000 Senior-level: £60,000 - £100,000

Financial Engineering
Delivered Online On Demand35 hours
£41

Online bookbinding and sketching course with kit

5.0(5)

By The Arienas Collective

Online bookbinding and sketching course hosted exclusively by The Arienas Collective and run by local artists Cass Barron of Bookbinding with Cass, and Mark Kirkham, the Edinburgh Sketcher

Online bookbinding and sketching course with kit
Delivered Online On Demand
£130

Ultimate Karate Course

By iStudy UK

Protect yourself from danger with one of the most renowned martial art fighting style Are you someone who feels unsafe every time you are alone because you fear you might be attacked defenceless? Then get rid of your fear by learning karate with this course. Karate can also be described as a martial art, or fighting method, involving a variety of techniques, including blocks, strikes, evasions, throws, and joint manipulations. By polishing your karate practice you are polishing your own spirit or your own mentality. For example, eliminating weak and indecisive movements in your karate helps to eliminate weakness and indecision in your minds-and vice versa. It is in this sense that karate becomes a way of life, as you try to become a very strong but happy and peaceful person. This course will be able to help you in learning karate and know to share your skills with other people. You will then know the Karate stance and posture to know how to execute Karate properly. The Karate Blocking Techniques will also be discussed thoroughly and other kinds Karate lessons will be given in this course. Course Highlights Ultimate Karate Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Ultimate Karate Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Ultimate Karate Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Ultimate Karate Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Ultimate Karate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. The Story of Karate 00:30:00 Offensive Thrusts 00:30:00 Karate Stances and Positions 01:00:00 Defensive Fighting Stances 01:00:00 Karate Blocking Techniques 01:00:00 Karate Blocking and Counter Attack 00:30:00 Karate Defenses Against Street Attacks 00:30:00 Karate Self- Defense Especially For Women 01:00:00 Karate Training Equipment 00:30:00 Calisthenics 00:30:00 Breathing Exercises 00:30:00 Diet 01:00:00 Karate and Good Health 00:30:00 Pressure Targets & Vital Nerve Centers 00:30:00 Mock Exam Mock Exam- Ultimate Karate Course 00:20:00 Final Exam Final Exam- Ultimate Karate Course 00:20:00

Ultimate Karate Course
Delivered Online On Demand10 hours 10 minutes
£25

Silver Clay Jewellery Workshop Learn At Home In Your Own Time

4.3(7)

By Rachel Ellen

In this online hands-on workshop you will learn the basics of silver clay work. You will practice rolling, cutting, adding texture, firing and finishing your pieces. You will finish with a greater understanding of the process and the confidence to continue working with this exciting material at home. There's nothing quite like making something yourself—and when you do it with silver clay, the process is even more exciting because of how versatile it is. You can create anything from simple charms to elaborate necklaces and earrings. Once you've learned this process, you'll be able to do it at home whenever inspiration strikes!

Silver Clay Jewellery Workshop Learn At Home In Your Own Time
Delivered Online On Demand6 hours
£212

Complete Online Marketing & Advertising Course

By iStudy UK

The complete online marketing and advertising course cover step-by-step instructions for fruitful and meaningful online advertising. You will discover the pro techniques from Professor Paul Cline and Sandor Kiss.  Many lose themselves in the ever-growing online marketing and advertising arena. It's imperative to gain the key skills to be massively successful. With the proper techniques and tools, your potential for a good income is limitless. Have you heard of sales funnels? Yes, it's a key concept in online marketing and advertising too. Learn to engage, attract and encourage your customers to take action. Discover the art of lead generation and the importance of attracting and retaining customers. The door to your future success in the online marketing and advertising industry opens here. What you'll learn How To Build An Amazing Income Generating Funnel That SELLS! The RIGHT Way To Do Online Advertising ... Like The Pros Do How To Advertise Effectively On Facebook, LinkedIn, Twitter, Google & How To Do Banner Ads Learn How The MARKETING PROS Do 'Lead Generation' To Get a Flood Of New Customers, Sales & Build Their Email List! How To Get The BEST Results from YOUR Online Advertising ... To BOOST Profits Learn How The PROS Build Huge Customer Bases & Massive Sales ... How They REALLY Drive Traffic & Make Money (NOT Some Silly System That Sounds Good ... But Doesn't Work!) Why You Should Choose 'Complete Online Marketing & Advertising Course' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Mastering the art of online advertising Obtaining the skills for creating an effective sales funnel Gaining insights into the practices of Pro advertisers Learning how to build a huge customer base and maximize sales online Who is this course for? The course is designed for internet marketers, business owners, online entrepreneurs, sales executives, internet influencers and online marketing enthusiasts. Requirements Basic Internet Connection Career Path For online entrepreneurs, the course will cover all the core aspects of online sales generation using online marketing and advertising strategies on different platforms. For expanding your business online and generating sales using organic and paid media, you need to know the principles of online marketing and formulating your sales funnel.  Funnel Building For Massive Profits Intro to Funnel Building FREE 00:01:00 Funnel Building - Part 1 FREE 00:04:00 Funnel Building - Part 2 00:07:00 Funnel Building - Part 3 00:09:00 Lead Generation, Traffic & List Building Intro To Lead Generation 00:01:00 Lead Gen - Lead Magnets 00:04:00 Lead Gen - Landing Pages 00:02:00 Lead Gen - Getting Traffic 00:05:00 LinkedIn Advertising Intro to LinkedIn Advertising 00:01:00 LinkedIn Ads - Campaign Manager 00:07:00 LinkedIn Ads - Creating ADS that SELL - Part 1 00:08:00 LinkedIn Ads - Creating ADS that SELL - Part 2 00:04:00 How To Do Banner Advertising Intro to Banner Ads 00:01:00 Banner Ads - Designing The Ad 00:04:00 Banner Ads - Ad Campaign Goals 00:05:00 Banner Ads - Setting Up & Running Campaigns 00:12:00 Twitter Ads For Fun & Profit Intro To Twitter Timeline Ads 00:01:00 Twitter Ads - Campaign Objects & Details 00:08:00 Twitter Ads - Ad Groups & Targeting 00:06:00 Twitter Ads - Creating The Ad & Launching 00:04:00 Make Profits With Facebook Ads Intro to Facebook Newsfeed Ads 00:01:00 Facebook Ads - Marketing Objectives 00:05:00 Facebook Ads - Ad Targeting & Budgeting 00:11:00 Facebook Ads - Creating The Ad 00:10:00 Search Ads - For Massive Profits Intro To Search Ads 00:01:00 Search Ads - Marketing Objectives 00:05:00 Search Ads - Ad - Groups & Keywords 00:06:00 Search Ads - Creating & Monitoring Ads 00:05:00

Complete Online Marketing & Advertising Course
Delivered Online On Demand2 hours 18 minutes
£25

Animated Lettering in Procreate

4.9(27)

By Apex Learning

The art of animation has the power to captivate and enchant audiences, and with our Animated Lettering in Procreate bundle, you'll be able to create stunning animations that will bring your designs to life. With 11 courses designed to take you on a journey through the fundamentals of animation and beyond, you'll learn how to create animated lettering using Procreate, how to use Adobe After Effects for gradient animation, and how to rig characters and create 2D animations using Toon Boom, among other essential skills. Whether you're an aspiring animator looking to gain a foothold in the industry or a seasoned professional seeking to expand your expertise, our Animated Lettering in Procreate bundle has something for everyone. With a wealth of knowledge at your fingertips and the support of our expert instructors, you'll be well on your way to becoming a true master of animation. Learning Outcomes: Gain a comprehensive understanding of animation and its applications Develop expertise in Procreate for animated lettering Understand the principles and applications of Adobe After Effects for gradient animation Master character rigging and 2D animation using Toon Boom Learn how to create videos, motion graphics, and animations using Canva Master collision intro animation in Adobe After Effects Understand the principles of comic book animation in After Effects The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Animated Lettering in Procreate expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. This Animated Lettering in ProcreateBundle Consists of the following Premium courses: Course 01: Animated Lettering in Procreate Course 02: Animation Creator Level 1 Course 03: Create Animations Using Flourish Studio Course 04: Adobe After Effect: Gradient Animation Course 05: 2D Animation: Adobe Animate Course 06: Create Videos, Motion Graphics and Animation Using Canva Course 07: Character Rigging and 2D Animation in Toon Boom Course 08: Collision Intro Animation in After Effects Course 09: Comic Book Animation in After Effects Course 10: Build Animations with Adobe After Effects Course 11: Logo Animation Fundamentals CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for everyone. Requirements This Animated Lettering in Procreate course has been designed to be fully compatible with tablets and smartphones. Career path Junior Animator: £18,000 - £25,000 Animator: £25,000 - £35,000 Senior Animator: £35,000 - £50,000 Animation Director: £50,000 - £70,000 Creative Director: £70,000+ Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Animated Lettering in Procreate course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Animated Lettering in Procreate
Delivered Online On Demand
£53

Sales Management and Marketing Complete Training

4.9(27)

By Apex Learning

40 in 1 Sales Management and Marketing Premium Bundle Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive sale and Marketing mega bundle. This 40-course Sales Management and Marketing mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Sales Management and Marketing bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Sales Management and Marketing bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Sales Management and MarketingBundle consists of the following premium courses: Course 01: Sales Executive Training Course 02: Hidden Secrets Of Selling Course - Part 1 Course 03: Hidden Secrets Of Selling Course - Part 2 Course 04: Hidden Secrets Of Selling Course - Part 3 Course 05: Hidden Secrets Of Selling Course - Part 4 Course 06: 10 Sales Secrets for Success Course 07: Creating Highly Profitable Sales Funnels Course 08: Sales: Reading Body Language As A Sales Tool Course 09: Professional Marketing and Advertising Complete Online Course Course 10: Get a Job in Sales: Your Fast Track to Career Success Course 11: Marketing Masterclass Course 12: Salesforce Heroku Masterclass Course 13: Sales Analysis in Excel Course 14: Digital Marketing Strategies for Business Owners Course 15: Affiliate Marketing Masterclass Course 16: Business Development & Sales Course 17: Digital Marketing Diploma Level 3 Course 18: Building Sales Funnels With ClickFunnels Course 19: Social Media Marketing (SMM) Course 20: LinkedIn Marketing & Sales Lead Generation Blueprint Course 21: Professional Copywriter - Level 4 Course 22: Sales Optimization Skills: Increase Your Sales by 1000% Course 23: SEO Masterclass Course 24: Facebook Ads For Scaling Business - Complete Training Course 25: Content Creation & Content Marketing Course 26: Digital Marketing - Business Tips Course 27: Digital Marketing and SEO Course 28: Investment Basics Course 29: Making Budget & Forecast Course 30: Retargeting Ads Guide - How Retargeting Works Moreover, this Sales Management and Marketing bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes of Sales Management and Marketing Mega Bundle: This unique Sales Management and Marketing mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Sales Management and Marketing to uplift your morale So enrol now in this Sales Management and Marketing Premium Bundle to Advance your career The Sales Management and Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Management and Marketing bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level who can also benefit from the learning materials. Requirements The Sales Management and Marketing courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Sales Management and Marketing bundle will give you an edge over other competitors and open the doors for you to many career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sales Executive Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Sales Management and Marketing Complete Training
Delivered Online On Demand
£150

Shiatsu Massage and Techniques - CPD Certified

4.7(47)

By Academy for Health and Fitness

Discover the transformative power of Shiatsu massage and embark on a journey towards holistic healing and wellbeing. Our comprehensive Shiatsu Massage course offers a unique opportunity to learn the ancient art of this traditional Japanese therapy in a supportive, nurturing environment. Embrace the world of Shiatsu massage and join our course today. Unlock your potential and pave the way towards a fulfilling career in holistic health and wellness. Your journey to becoming a skilled Shiatsu practitioner starts here. This Certificate in Shiatsu Massage for Beginners at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) Learning Outcomes: Understand the principles and history of Shiatsu massage. Master various Shiatsu techniques, including palming and rocking. Apply correct pressure using thumbs, feet, and elbows. Perform a complete massage sequence in prone position. Execute a full massage sequence in supine position. Practise massage sequences to music for fluidity and rhythm. Incorporate advanced techniques, such as knee usage and stretching. Employ feet in advanced Shiatsu massage techniques. Why Prefer This Shiatsu Massage and Techniques Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPD QS after completing the Shiatsu Massage and Techniques course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this Shiatsu Massage and Techniques Instroduction: Shiatsu Massage Basics Shiatsu techniques Massage sequence prone Massage sequence supine Practice time Advanced techniques The course covers a comprehensive range of techniques and sequences to develop a solid foundation in Shiatsu massage. Participants will gain an understanding of the history and principles behind this traditional Japanese therapy, whilst mastering various techniques to provide a complete and balanced massage experience. The curriculum also includes advanced techniques to further enhance skills and knowledge in the field. This course will be ideal for those looking to expand their therapeutic skills or pursue a career in massage therapy. Assessment Process of Shiatsu Massage Course You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Certificate in Shiatsu Massage for Beginners at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals who wish to learn and practise the art of Shiatsu massage. Requirements There is no formal requiremnts to enrol in this Shiatsu Massage Course. Career path Shiatsu Massage Therapist - £20-40k/year Spa Therapist - £18-30k/year Complementary Health Practitioner - £20-45k/year Holistic Therapist - £20-40k/year Wellness Centre Manager - £25-50k/year Certificates Certificate of completion Digital certificate - £10 Certificate in Shiatsu Massage for Beginners at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Shiatsu Massage for Beginners at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £89 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPD QS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

Shiatsu Massage and Techniques - CPD Certified
Delivered Online On Demand7 days
£12

Handling Difficult Customers

4.7(47)

By Academy for Health and Fitness

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Handling Difficult Customers
Delivered Online On Demand1 hour
£12

Diploma of Hospitality and Hotel Management (Online) - CPD Certified

4.7(47)

By Academy for Health and Fitness

>> 12-Hour Knowledge Knockdown! Prices Reduced Like Never Before << Hotel management is an intricate art, blending a deep understanding of guest expectations with a keen eye for detail, a passion for service, and a knack for problem-solving. It's a profession that requires a unique blend of leadership, adaptability, and a commitment to excellence. The UK hospitality and hotel management industry employs over 3.2 million people. With a projected growth rate of 12% by 2025, the demand for skilled hospitality professionals is at an all-time high. This comprehensive bundle aims to unlock the secrets of hospitality and hotel management, empowering you to embark on a rewarding career journey. This Diploma of Hospitality and Hotel Management Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Hotel Management with Hotel Receptionist and Hospitality Management Course 02: Diploma in Hotel Receptionist Course 03: Catering Management Course 04: Office Admin and Receptionist Skills This Hospitality and Hotel Management Bundle provides a one-stop shop for everything you need to launch your hospitality career. You'll gain a thorough understanding of hotel operations, from mastering guest service at the front desk to ensuring smooth-running catering services. The bundle also covers essential office administration and receptionist skills, making you a well-rounded professional. Learning Outcomes of this Bundle Master the art of providing exceptional guest service in the hotel industry. Gain a comprehensive understanding of hotel operations and management principles. Develop expertise in catering management, from menu planning to event execution. Elevate your office administration and reception skills to excel in professional settings. Enhance your communication and interpersonal skills to foster positive guest interactions. Enrol today and unlock a world of exciting opportunities within the thriving hospitality industry! Why Choose Our Bundle? Get a free CPD accredited Certificate upon completion of Hospitality and Hotel Management Get a free student ID card with Hospitality and Hotel Management Training Hospitality and Hotel Management is affordable and simple to understand Lifetime access to the Hospitality and Hotel Management course materials Hospitality and Hotel Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Hotel Management with Hotel Receptionist and Hospitality Management Module 01: An Overview Of Hotel Reception Module 02: Hotel Reception Standard Procedures Module 03: Customer Service In Hotel Reception Module 04: Communication Skills Required For Hotel Reception Module 05: Telephone Handling In A Hotel Module 06: How To Handle Difficult Hotel Guests Module 07: Administrative Skills As A Hotel Receptionist Module 08: Computer Skills And Programs Module 09: Brand Standards In The Hospitality World Module 10: Being A Team Player: Working With Other Hotel Departments and much more... Course 02: Diploma in Hotel Receptionist Module 1: Introduction to Reception and Receptionist Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: Management of Front Office Operations Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Time Management Module 09: Record Keeping and Filing Systems Module 10: Communication Skills Course 03: Catering Management Module 01: An Overview Of Catering Business Module 02: Laws And Legislations Regarding Food Safety And Hygiene Module 03: Food Safety And Hygiene Module 04: Food Safety In Catering Module 05: Management Of Food And Beverage Operations Module 06: Marketing And Human Resource Course 04: Office Admin and Receptionist Skills Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate: £29.99 CPD 190 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise in this bundle. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Hotel Manager Front Office Manager Guest Services Representative Catering Manager Hospitality Consultant Event Coordinator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Diploma of Hospitality and Hotel Management (Online) - CPD Certified
Delivered Online On Demand25 hours
£25