27 Courses delivered Online

An affordable way to master the skills of technical writing, with assessments and a certificate. Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation. It's ideal if you’re: Looking to start your career as a Technical Author, Technical Writer, or similar role Writing instructions, but you’ve never had any proper training in how to do this well You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice. With our reviewed assessments option, you’ll get feedback on your work from experts. You’ll discover what you’re doing right, and how you could make it even better. This technical communication course is accredited by the Institute of Scientific and Technical Communicators The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members. Now in 1080p HD resolution The video presentations in the course have been recently updated. They are in Full HD (1080p) with subtitles. Who is this course for? This course is ideal for you if you’re: Looking to start your career as a Technical Author, Technical Writer, or a similar role. Writing instructions, but you’ve never had any proper training in how to do this well. Looking to put together your own technical author apprenticeship scheme for your staff. This course is ideal for you if you need to: Create end-user documentation and other forms of instructional content with ease Master the fundamentals of technical writing Get a solid understanding of the Technical Author’s role. What is a Technical Author or a Technical Writer? Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians. From prospects.ac.uk: Technical Authors communicate specialist information about how products and services work and how they can be applied or used in a way that's easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides. For a successful career as a Technical Author you'll need to be a fast learner, with excellent communication skills and the ability to convey factual information clearly and concisely. The work is often varied, interesting and rewarding. Comments from delegates There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future. Emma W., ARM plc I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job! Amber A. I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support. Karl D. Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated. David H. What will I learn? In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise: The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work). The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production. The skills you need as a technical communicator. How to work more efficiently. This framework will help you avoid wasting time. How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way. What the course does not cover We don’t like to overhype our courses, so here are some reasons why not to get our technical writing training course. Those are: If you have requirements for your documents to meet specific regulatory documentation standards in these industry sectors: aerospace, military, railway, or automotive. Where documentation must be written to a specific XML standard. (You’ll need to take our DITA module in our advanced course as well). If you need to write technical API documentation for developers. (You’ll need to take our API module in our advanced course as well). Apart from that, this course will help you create the user assistance for your application or product. Duration and delivery format Learning Materials The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you. These are full of practical examples and techniques you can use right away. You can download the course handouts as Word or PDF files. Your project You’ll be given a project to work on throughout the course. This is a great way to put your learning to practice. Feedback You’ll also have option of getting feedback on your exercises from an instructor. Duration With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can spread this time over a few days, weeks or months. You have access to the course for 13 months. If you need more time, contact us. Based in the United States or mainland Europe? We've designed the course to work for people living all around the world. On the videos, you'll hear a lovely, clear British accent. Our expertise As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. Professional certification as a technical communicator Cherryleaf’s training courses can help you be admitted to the national professional body for technical communicators in the UK (it also has members around the world) - The Institute of Scientific and Technical Communicators (ISTC). Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. Being a member of the ISTC can help in having your skills and experience recognized by others. Reviewed assessments and certificate This reviewed option comes with a certificate at the end of the course. You send your answers to the exercises in the course back to us for review and feedback. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section The purpose of technical documentation (8:53) The different models for technical documentation (9:52) What is a technical author? (21:24) Adopting a user-centred design approach (10:38) Overview of the writing process (10:40) Planning your content (10:24) Researching the product and audience (13:20) The Information Design stage (9:57) Software tools (10:40) Writing the topics – Overview (30:31) Writing the topics – How to write and present different types of information (13:33) Writing the topics – Using images and videos (11:43) Writing the topics – Index, Search and Metadata (16:57) Hyperlinking (5:20) Reviewing and editing (9:42) Reviewing and editing video (duplicate) (9:42) End of course (7:21) Feedback form Bonus content  Frequently Asked Questions When does the course start and finish? It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?You have access for 13 months. If you need more time to complete the course, contact us.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.Is it possible to make one payment for multiple delegates?Yes. Contact info@cherryleaf.com for more information, and we'll explain how we can arrange this for you.

ICA Professional Postgraduate Diploma in Financial Crime Compliance (FCC) Course This leadership programme has been designed to sharpen the strategic skills of senior practitioners and those aspiring to hold the highest anti-money laundering/financial crime position within a firm. This expert qualification offers: Specialist knowledge - the highest level in the field Strategic thinking - helps your leadership ambitions Innovation - explores new ideas, best practice, and future developments from a global perspective Fellowship of ICA - become automatically eligible for the highest grade of membership Networking - grow with other like-minded, senior professionals. With a focus on anti-money laundering, managing fraud and anti-bribery, and corruption, this qualification has helped hundreds of senior financial crime compliance professionals from all over the world unlock career growth opportunities. This course is awarded in association with Alliance Manchester Business School, the University of Manchester. How will the course be delivered This course is delivered online with materials delivered for you to study in your own time and at your own pace. There will be eight 3-hour virtual masterclasses over four weekends and seven live virtual classrooms spread over the duration of the course. Upon successful completion of the course, course materials and assessment, you will be awarded the ICA Professional Postgraduate Diploma in Financial Crime Compliance (FCC). This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. Assessment This course will be assessed via: The production of 8 x 1000-1500 word masterclass commentaries: these are summaries of the key learning points outlined in the masterclasses and its impact on your own practice, which forms the reflective journal. A three hour competency-based interview, using information describing your career to date and other evidence you wish to submit to map your knowledge, skills and experience against the National Occupational Standards The syllabus covers a variety of key issues relevant at a senior level and is designed to provide an insight into risks and potential hurdles faced by your organisation. The syllabus is delivered by an exclusive series of high-profile masterclasses covering relevant topics. Standards, research and assessment Financial crime risks: science or art? Ethics, corporate governance & responsibility Managing the internal AML enemy Cyber security: threats to the organisation FinTech and financial crime compliance Fraud and internal threat Risk based approach: too busy or too afraid Sanctions: a changing landscape.

Learn enough facts about a buyer's current status to advance the conversation purposefully. Discover how to ask relevant questions about necessary information designed to keep the prospect talking for the sake of conversation. Understand how to mix open and close ended questions but ask close-ended questions which are likely to be answered with a 'yes'. Learning Objectives Apply guidelines for asking Status Questions, Demonstrate how to ask three types of status questions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Adobe Authorised Training. Live online course with study materials and certificate of completion included Our beginners Adobe Illustrator course provides effective training in the use of Illustrator's tools to create stunning illustrations and type effects. From our London studios you will learn to design logos and printable documents, work with colours, gradients, layers, fonts, and photos to create eye-catching illustrations and text effects. Resources Introduction to Adobe Illustrator Course Information Description Completing this course will enable you to do the following and more: Understand the concepts of non-destructive image editing Understand differences between image file types Re-size, crop and export images Create special effects using filters Confidently work with multiple Photoshop layers Perform substantial image corrections and enhancements Format and optimise images for web & social media use Add text to your images Produce banner ads for web advertising For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone looking to learn Illustrator from scratch or wanting to improve their existing knowledge of the program. Career path Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

InDesign is the professional choice for creating brochures, posters, magazines, e-books and apps. Through this Zoom delivered, online introductory course, you will receive expert InDesign training in how to create documents and prepare them for print or export as a PDF. Professional colour management, typography and advanced graphics and effects are all explored. This course covers all you need to know to get started with the application.

Adobe Authorised Training. Live online course with study materials and certificate of completion included Adobe Photoshop has long been the go-to application for image editing of all kinds. It’s used for everything from enhancing or manipulating photographs for print to formatting images for social media and website use. During this beginners course at our central London studios you will learn how to utilise Photoshop's powerful image editing capabilities. You will receive expert training in using tools for resizing, retouching and enhancing images with selections and layers. Resources Introduction to Adobe Photoshop Course Information Description Completing this course will enable you to do the following and more: Understand the concepts of non-destructive image editing Understand differences between image file types Re-size, crop and export images Create special effects using filters Confidently work with multiple Photoshop layers Perform substantial image corrections and enhancements Format and optimise images for web & social media use Add text to your images Produce banner ads for web advertising For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone who wishes to learn Photoshop from scratch or wants to improve their existing knowledge of the program. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

Live online course with study materials and certificate of completion included This HTML course will provide you with an easy to follow, hands-on introduction to HTML and CSS, the basic coding languages which drive the internet. Participants will learn how to create an attractive and well-structured web page using basic HTML and CSS. This workshop is highly recommended for anyone wishing to learn how to create websites and also for people who already use applications such as Dreamweaver or WordPress and need more control over their web output. Resources Introduction to HTML & CSS Course Information Description Completing this course will enable you to do the following and more: Understand what HTML and CSS are and how they work together Learn basic HTML elements Learn how to create hyperlinks Work with images Use DIVs, forms and lists to arrange content Create page structure Use Cascading Style Sheets to control the layout and look of HTML elements Use Developer Tools to preview CSS changes Know how and when to use Inline CSS Create code that is both readable, compliant with HTML5 standards Understand what makes good SEO For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone with basic PC or Mac skills who wants to understand how the web works. No previous knowledge or experience of HTML or CSS is necessary. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

Overview: UI Design for Voice Assistants: Creating Conversational Interfaces   Welcome to the future of user interfaces! In today's digital landscape, voice assistants are becoming increasingly prevalent, revolutionizing the way users interact with technology. Our comprehensive course, 'UI Design for Voice Assistants: Creating Conversational Interfaces,' equips you with the knowledge and skills needed to craft engaging and intuitive conversational experiences.   Module 1: Introduction to Voice Assistants and Conversational UI Get acquainted with the fundamentals of voice assistants and conversational user interfaces. Explore the evolution of voice technology and its impact on user interactions. Learn about the key principles and challenges of designing for conversational UI.   Module 2: User-Centered Design for Voice Assistants Put the user at the center of your design process. Discover techniques for understanding user needs, behaviors, and preferences in the context of voice interactions. Learn how to conduct user research and usability testing to create user-centric voice experiences.   Module 3: Designing Effective Voice Interactions Master the art of crafting natural and meaningful voice interactions. Explore best practices for structuring conversations, managing dialogue flow, and providing clear prompts and feedback. Dive into the psychology of conversation and learn how to create engaging user experiences.   Module 4: Speech Recognition and Natural Language Understanding (NLU) Gain insights into the underlying technologies powering voice assistants. Understand the principles of speech recognition and natural language understanding (NLU). Learn how to leverage NLU to interpret user inputs accurately and respond intelligently.   Module 5: Designing Voice User Interfaces (VUI) Learn the principles of designing intuitive voice user interfaces (VUI). Explore techniques for organizing information, designing navigation systems, and creating voice commands. Understand how to optimize VUI for accessibility and inclusivity.   Module 6: Visual Design for Voice Assistants Explore the role of visual design in enhancing the user experience of voice assistants. Learn how to leverage visual elements such as typography, color, and layout to complement voice interactions. Discover strategies for designing multimodal interfaces that seamlessly integrate voice and visual components.   Whether you're a seasoned UI/UX designer looking to expand your skill set or a newcomer eager to dive into the world of voice interfaces, our course provides a comprehensive foundation for designing compelling conversational experiences. Join us and embark on a journey to shape the future of human-computer interaction with UI Design for Voice Assistants: Creating Conversational Interfaces. Course Curriculum Module 1_ Introduction to Voice Assistants and Conversational UI Introduction to Voice Assistants and Conversational UI 00:00 Module 2_ User-Centered Design for Voice Assistants User-Centered Design for Voice Assistants 00:00 Module 3_ Designing Effective Voice Interactions Designing Effective Voice Interactions 00:00 Module 4_ Speech Recognition and Natural Language Understanding (NLU) Speech Recognition and Natural Language Understanding (NLU) 00:00 Module 5_ Designing Voice User Interfaces (VUI) Designing Voice User Interfaces (VUI) 00:00 Module 6_ Visual Design for Voice Assistants Visual Design for Voice Assistants 00:00

Duration 2 Days 12 CPD hours This course is intended for Authors Overview Please refer to course overview This course teaches experienced authors advanced report building techniques to enhance, customize, manage, and distribute reports. Additionally, the student will learn how to create highly interactive and engaging reports that can be run offline by creating Active Reports. Create query models Build a query and connect it to a report Answer a business question by referencing data in a separate query Create reports based on query relationships Create join relationships between queries Combine data containers based on relationships from different queries Create a report comparing the percentage of change Introduction to dimensional reporting concepts Examine data sources and model types Describe the dimensional approach to queries Apply report authoring styles Introduction to dimensional data in reports Use members to create reports Identify sets and tuples in reports Use query calculations and set definitions Dimensional report context Examine dimensional report members Examine dimensional report measures Use the default measure to create a summarized column in a report Focus your dimensional data Focus your report by excluding members of a defined set Compare the use of the filter() function to a detail filter Filter dimensional data using slicers Calculations and dimensional functions Examine dimensional functions Show totals and exclude members Create a percent of base calculation Create advanced dynamic reports Use query macros Control report output using a query macro Create a dynamic growth report Create a report that displays summary data before detailed data and uses singletons to summarize information Design effective prompts Create a prompt that allows users to select conditional formatting values Create a prompt that provides users a choice between different filters Create a prompt to let users choose a column sort order Create a prompt to let users select a display type Examine the report specification Examine report specification flow Identify considerations when modifying report specifications Customize reporting objects Distribute reports Burst a report to email recipients by using a data item Burst a list report to the IBM Cognos Analytics portal by using a burst table Burst a crosstab report to the IBM Cognos Analytics portal by using a burst table and a master detail relationship Enhance user interaction with HTML Create interactive reports using HTML Include additional information with tooltips Send emails using links in a report Introduction to IBM Cognos Active Reports Examine Active Report controls and variables Create a simple Active Report using Static and Data-driven controls Change filtering and selection behavior in a report Create interaction between multiple controls and variables Active Report charts and decks Create an Active Report with a Deck Create an Active Report with 11.0 visualizations

Duration 2 Days 12 CPD hours This course is intended for Report Authors Overview Create query models Create reports based on query relationships Introduction to dimensional data Introduction to dimensional data in reports Dimensional report context Focus your dimensional data Calculations and dimensional functions Create advanced dynamic reports This offering teaches Professional Report Authors about advanced report building techniques using relational data models, dimensional data, and ways of enhancing, customizing, managing, and distributing professional reports. The course builds on topics presented in the Fundamentals course. Activities will illustrate and reinforce key concepts during this learning activity. Create query models Build a query and connect it to a report Answer a business question by referencing data in a separate query Create reports based on query relationships Create join relationships between queries Combine data containers based on relationships from different queries Create a report comparing the percentage of change Introduction to dimensional reporting concepts Examine data sources and model types Describe the dimensional approach to queries Apply report authoring styles Introduction to dimensional data in reports Use members to create reports Identify sets and tuples in reports Use query calculations and set definitions Dimensional report context Examine dimensional report members Examine dimensional report measures Use the default measure to create a summarized column in a report Focus your dimensional data Focus your report by excluding members of a defined set Compare the use of the filter() function to a detail filter Filter dimensional data using slicers Calculations and dimensional functions Examine dimensional functions Show totals and exclude members Create a percent of base calculation Create advanced dynamic reports Use query macros Control report output using a query macro Create a dynamic growth report Create a report that displays summary data before detailed data and uses singletons to summarize information Design effective prompts Create a prompt that allows users to select conditional formatting values Create a prompt that provides users a choice between different filters Create a prompt to let users choose a column sort order Create a prompt to let users select a display type Examine the report specification Examine report specification flow Identify considerations when modifying report specifications Customize reporting objects Distribute reports Burst a report to email recipients by using a data item Burst a list report to the IBM Cognos Analytics portal by using a burst table Burst a crosstab report to the IBM Cognos Analytics portal by using a burst table and a master detail relationship Enhance user interaction with HTML Create interactive reports using HTML Include additional information with tooltips Send emails using links in a report Introduction to IBM Cognos Active Reports Examine Active Report controls and variables Create a simple Active Report using Static and Data-driven controls Change filtering and selection behavior in a report Create interaction between multiple controls and variables Active Report charts and decks Create an Active Report with a Data deck Use Master detail relationships with Decks Optimize Active Reports Create an Active Report with new visualizations