In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
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Certificates CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate CPD Accredited Digital certificate Digital certificate - Included
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Manage your company books and finances professionally Having trouble keeping up with lots of transactions and financial records of your company? Whether there is an increased number of sales or employees, you need a solid understanding of bookkeeping and payroll management to keep your books neat. Learn how to improve your skills as an accounting professional with this course. Description: Bookkeeping and managing payrolls are very important for a company as they eventually need to keep books by law for at least 6 years. This has made accounting technicians or professionals in charge of a company's finances to learn the secrets behind professional bookkeeping. If you are a business owner yourself or acting as an accounts manager, you might feel the necessity of understanding bookkeeping and payroll management. These skills add values to your career and give you what it takes to stand out in the crowd by proving yourself by accurately record financial purchases, sales, and receipts. This course is designed especially for you to deliver the rules of bookkeeping and professional tips that will help you in the long run. After successfully completing this course, you will be able to handle any kind of accounting records, manage compensations of your employees, prepare professional invoices and also prepare statements that help your business to take better decision. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are assigned to manage the accounts and payroll. People who are interested in learning more about bookkeeping & payroll management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Bookkeeping & Payroll Management course is a useful qualification to possess and would be beneficial for the following careers: Account Manager Auditor Benefits Administration Specialist Bookkeepers Finance Officer Payroll Officers Payroll Manager. Bookkeeping Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Managing Payroll What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Bookkeeping & Payroll Management 00:30:00 Final Exam Final Exam- Diploma in Bookkeeping & Payroll Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Finance Fundamentals is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Finance Fundamentals and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Finance Fundamentals Module 01: What is Business Finance? 00:06:00 Module 02: Why Businesses Fail 00:05:00 Module 03: The Principles of Business Finance Part 1 00:07:00 Module 04: The Principles of Business Finance Part 2 00:05:00 Module 05: The Balance Sheet 00:10:00 Module 06: The Income Statement 00:04:00 Module 07: The Cashflow Statement 00:07:00 Module 08: A Business Finance Exercise 00:06:00 Module 09: Financial Performance Indicators 00:11:00 Module 10: Investment Analysis 00:05:00 Module 11: Investment Analysis Exercise 00:03:00 Module 12: Key Learning Points in Business Finance 00:06:00
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Welcome to the world of financial markets and swing trading, where you can seize opportunities to grow your wealth through strategic trading. Our Complete Swing Trading Training course is your gateway to mastering the art of swing trading. Whether you're a beginner looking to start your journey in trading or an investor aiming to enhance your skills, this course provides you with essential knowledge. Dive into the world of technical analysis, learn swing trading strategies, and develop a deep understanding of market analysis. Join us, and let's embark on an exciting and rewarding journey through the world of swing trading. Learning Outcomes Understand the fundamentals of swing trading and how it differs from other trading methods. Master the basics of technical analysis and its application in swing trading. Develop effective swing trading strategies and analysis techniques. Learn how to identify potential entry and exit points for your swing trades. Gain the confidence and knowledge to make informed trading decisions. Why choose this Complete Swing Trading Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Complete Swing Trading Training course for? Beginners interested in learning about swing trading. Investors looking to enhance their trading skills. Individuals curious about financial markets and swing trading. Those seeking to make informed trading decisions. Anyone interested in growing their wealth through strategic trading. Career path Swing Trader: £30,000 - £100,000 Financial Analyst: £25,000 - £60,000 Investment Advisor: £30,000 - £80,000 Day Trader: £20,000 - £75,000 Financial Consultant: £25,000 - £70,000 Portfolio Manager: £35,000 - £100,000 Prerequisites This Complete Swing Trading Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Swing Trading Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction 00:02:00 Intro To Swing Trading Swing Trading vs. Day Trading 00:06:00 Technical Analysis 101 Technical Analysis Basics 00:07:00 Support & Resistance 00:06:00 Market Trends & Trendlines 00:08:00 Swing Trading Strategy & Analysis Momentum Trading Strategy 00:10:00 Stock Market Reversal Indicators 00:08:00 RSI Trading Strategy 00:10:00 Swing Trading Chart Patterns 00:08:00 Price Targets 00:07:00 Risk Management & Cutting Losses 00:08:00 Scanning For Trades 00:06:00 Diversifying Your Portfolio 00:03:00
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This course is designed to provide the learner with the conceptual foundation of understanding cost accounting. The learner will be able to explore the key concepts to identify the process and peculiarities of cost accounting and differentiate it from financial accounting. After the successful completion of this lecture, the learner will be able to understand the following: An introduction to cost accounting. The objectives of cost accounting. Understanding the features of cost accounting. Understanding the importance of cost accounting. Understandung the difference between cost accounting and financial accounting. Understanding the various tools of cost accounting. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts and Tools of Cost Accounting Self-paced pre-recorded learning content on this topic. Quiz: Concepts And Tools Of Cost Accounting Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Finance Manager Accountant Organizational Behaviour Specialist Operations Manager Team Lead Business owner Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.