57011 Courses delivered Online

This course will help you fundamentally and radically change your relationship with physical pain and your body. Through 7 guided meditations, it will help you learn how to listen deeply to you body and - just like you would with a close friend - hear its pain and suffering with a kind, non-critical, non-judgemental ear.

In this course, you'll learn who vulnerable customers are and why acknowledging vulnerability matters. You will then learn what the regulator's guidance says about the treatment of vulnerable customers and what the consequences may be if vulnerable customers are not treated fairly. The course includes a quiz at the end where you need to get 80% to pass.

The FCA Conduct Rules Training course is a vital educational program designed to provide individuals and organizations with a comprehensive understanding of the Financial Conduct Authority (FCA) Conduct Rules. These rules are fundamental in maintaining integrity, ethical behavior, and professionalism within the financial services industry. By participating in this course, you will gain the knowledge and insights necessary to ensure compliance, uphold ethical standards, and foster a culture of accountability within your organization.

Welcome to this comprehensive course on Understanding Complaints and FCA Regulations. Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting. Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.

Treating Customers Fairly or TCF is a set of rules and guidelines set out by the UK's Financial Conduct Authority (FCA). This course covers everything you need to know regarding TCF. This course was developed alongside the Financial Services experts to help you take a practical and real-world approach to treat customers fairly.  The course will look at the role of the Financial Conduct Authority and the enforcement of TCF and the six consumer outcomes and how they can impact a business every day.

Any organisation that processes, transmits or stores payment card data must comply with PCI DSS. Failure to comply will result in heavy fines, restrictions or permanent expulsion from the payment card acceptance programme. This course describes the Payment Card Industry Data Security Standard (PCI DSS) and explains what you need to be aware of and when to take action to be PCI DSS compliant.

Discover the power of organizational culture and learn how to shape it in our "Building a Culture" course. This program is designed to provide participants with the essential knowledge and strategies to cultivate a positive and thriving workplace culture within their organization. Whether you're a leader looking to transform your team's dynamics or an employee interested in fostering a more inclusive and supportive environment, this course offers valuable insights and practical tools to make it happen.

In this dynamic and information-packed program, you will gain the vital skills and knowledge needed to excel in the world of competitive analysis. Whether you're a business professional, marketer, entrepreneur, or strategist, this course will equip you with the tools to understand and outperform your competitors in today's competitive marketplace.

This dynamic program is designed for seasoned project managers and professionals looking to elevate their project management skills to the next level. Through a combination of advanced techniques, real-world case studies, and hands-on exercises, this course will empower you to successfully lead complex projects, drive innovation, and achieve exceptional results. Course Highlights: Master advanced project planning and execution strategies. Navigate complex stakeholder dynamics with confidence. Develop expertise in risk management and mitigation. Harness cutting-edge project management tools and software. Learn to lead high-performing project teams. Explore techniques for project portfolio management. Drive innovation and adaptability within your projects. Achieve successful project delivery on time and within budget. Who Should Attend: Experienced project managers seeking to enhance their skills. Project management professionals aiming to achieve PMP or PMI-ACP certification. Team leaders and executives responsible for project outcomes. Individuals looking to take on larger, more complex projects. Anyone committed to advancing their project management career. Join us in this immersive and challenging journey towards becoming an advanced project management expert. Elevate your capabilities, expand your career opportunities, and position yourself as a leader in the world of project management. We look forward to guiding you on this transformative learning experience!

Welcome to the MBA in a Box - Negotiation course, where you'll master the art of effective negotiation to drive success in both your personal and professional life. This dynamic program offers comprehensive insights and practical strategies, equipping you with the skills necessary to navigate complex negotiations with confidence and finesse. Whether you're a seasoned business professional or just starting your career, this course will empower you to become a negotiation powerhouse and achieve your goals like never before. Join us to unlock the secrets of successful negotiation and gain a competitive edge in today's fast-paced world.