Name: Advanced Diploma In Customer Service
Price: 25 GBP
Availability: InStock

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Are you planning for your special day? Have you an interest in working in the events and planning industry? Take steps to become a certified wedding planner with this <strong>Professional Wedding Planner</strong> course and learn how to plan the perfect event for you or your clients.</p> <p>The wedding is a milestone event for anyone, symbolising the start of a new phase of life. However, planning for a wedding takes a lot of time and preparation, which is why couples request the help of an industry professional who knows the planning process inside and out. In this course, you will be guided step-by-step on key areas of planning, such as <strong>choosing the right venue </strong>and negotiating with suppliers.</p> <p>You will explore the role of a professional wedding planner in detail, with tips on how to plan your or your client's<strong> dream wedding on a budget</strong>. This online wedding planning course is ideal for those who are pursuing a career in the event sector and would benefit anyone who wants to become an event planner or bridal consultant.</p> <p>What's more, you will learn how to get clients and launch your own wedding planning business from scratch.</p> <p>Along with this <strong>Professional Wedding Planner</strong>, you will get <strong> 10</strong> Premium courses specially designed for Event/ <strong>Wedding </strong> Planners. Also, you will get an <strong>original hardcopy certificate</strong>, a <strong>transcript</strong> and a <strong>student ID card</strong> which will allow you to get discounts on things like <strong>music</strong>, <strong>food, </strong><strong>travel</strong> and <strong> clothes</strong> etc.</p> <p><strong>Courses are included in this Professional Wedding Planner</strong><strong> Bundle</strong></p> <ul> <li><strong>Course 01: </strong>Wedding Planner</li><li><strong>Course 02: </strong>Wedding Photography</li><li><strong>Course 03: </strong>Catering Management</li><li><strong>Course 04: </strong>Event Planning</li><li><strong>Course 05: </strong>Bridal and Occasional Makeup Artist Masterclass</li><li><strong>Course 06: </strong>Customer Relationship Management</li><li><strong>Course 07: </strong>Interior Design Professional Diploma</li><li><strong>Course 08: </strong>Effective Communication Skills</li><li><strong>Course 09: </strong>Leisure Management</li><li><strong>Course 10: </strong>Time Management</li><li><strong>Course 11: </strong>Health and Safety at Workplace</li></ul> <p>Make every wedding magical and become a sought after wedding planner, by joining the Professional Wedding Planner course.</p> <p><strong><strong>Learning Outcomes: </strong></strong></p> <ul> <li>Understand the role and responsibilities</li><li>Know how to plan weddings of all types, budgets and sizes</li><li>Get tips on how to market your wedding planning business</li><li>Develop your understanding of wedding etiquette and dress code</li><li>Gain excellent client management and communication skills</li><li>Deepen your knowledge of the different types of weddings</li><li>Know how to choose the right venue and location for your clients</li><li>Learn bridal makeup techniques from professional makeup artists and much more...</li></ul> <p><strong>Benefits you'll get choosing Apex Learning:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul><p>As a professional wedding planner, you will require both creativity and management skills. In this innovative course, you will gain the expertise and fundamental skills to plan themed and traditional wedding programs on a minimal budget.</p> <p><strong>Course design</strong></p> <p>The <strong>Professional Wedding Planner </strong>is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p> <p>You are taught through a combination of</p> <ul> <li>Video lessons</li><li>Online study materials</li><li>Written assignment</li></ul> <p><strong>Course Curriculum of Professional Wedding Planner Bundle:</strong></p> <p><strong>Course 1: Wedding Planner</strong></p> <ul> <li>Module 01: An Overview of Wedding Industry</li><li>Module 02: Profession of a Wedding Planner</li><li>Module 03: Wedding Timelines</li><li>Module 04: Wedding Budgets</li><li>Module 05: The Vision, Venue, and Theme Determining</li><li>Module 06: Food and Beverage and the Wedding Cake</li><li>Module 07: Music, Photography and Floral DÃ©cor</li><li>Module 08: Wedding Attire</li><li>Module 09: Setting the Stage: Choosing, Equipping and Decorating Venue</li><li>Module 10: Wedding Day Details</li><li>Module 11: Post Wedding Activity and Evaluation</li><li>Module 12: Starting your Own Wedding Planning Business</li></ul> <p><strong>Course 2: Bridal and Occasional Makeup Artist</strong></p> <ul> <li>Module 01: The Base</li><li>Module 02: Eye Makeup</li><li>Module 03: Lips, Cheeks and Brows</li><li>Module 04: Special Considerations for Weddings and Events</li><li>Module 05: Bridal &amp; Special Occasion Makeup as a Business</li></ul> <p><strong>Course 3: Wedding Photography</strong></p> <p>Unit 1- Introduction</p> <p>Unit 2- The Bride Getting Ready</p> <ul> <li>Module 1- Applying Makeup</li><li>Module 2- Dress and Shoes</li><li>Module 3- Doing Up the Dress</li><li>Module 4- Doing Up Other Things</li><li>Module 5- Bouquet in Foreground</li><li>Module 6- Bride on Sofa</li><li>Module 7- Bride Formals</li><li>Module 8- Bride by Window Part 1</li><li>Module 9- Bride by Window Part 2</li><li>Module 10- Bride Walking Down Stairs</li></ul> <p>Unit 3- The Ceremony</p> <ul> <li>Module 1- Arriving at Church</li><li>Module 2- Cake in the Background</li><li>Module 3- Parents Seeing the Bride</li><li>Module 4- Walking the Aisle</li><li>Module 5- Ceremony Moments Part 1</li><li>Module 6- Ceremony Moments Part 2</li><li>Module 7- Groom's First Sight of Bride</li><li>Module 8- Signing the Register</li><li>Module 9- The Rings</li></ul> <p>Unit 4- After the Ceremony</p> <ul> <li>Module 1- Bride and Groom Relaxed</li><li>Module 2- Details</li><li>Module 3- Congratulations</li><li>Module 4- The Speeches</li><li>Module 5- Through a Door</li><li>Module 6- Going Over the Speeches</li><li>Module 7- Groom Groom on His Own</li><li>Module 8- Groom Against the Church Wall</li><li>Module 9- Groom and Best Man</li><li>Module 10- Groomsmen and Bridesmaids</li><li>Module 11- Drinks in Foreground</li><li>Module 12- First Dance</li><li>Module 13- Group Formals</li><li>Module 14- Kissing with Friends</li><li>Module 15- Leaving by Church Doorway</li><li>Module 16- Confetti Throwing</li><li>Module 17- Leaving in Car</li></ul> <p>Unit 5- Conclusion</p> <p><strong>Course 4: Catering Management</strong></p> <ul> <li>Module 1: An Overview of Catering Business</li><li>Module 2: Laws and Legislations Regarding food Safety and Hygiene</li><li>Module 3: Food Safety and Hygiene</li><li>Module 4: Food Safety in Catering</li><li>Module 5: Management of Food and Beverage Operations</li><li>Module 6: Marketing and Human Resource</li></ul> <p><strong>Course 5: Event Planning<br /></strong></p> <ul> <li>Module 1: Introduction to Event Management</li><li>Module 2: Role of an Event Planner</li><li>Module 3: Event Classification</li><li>Module 4: Events and Clients</li><li>Module 5: Steps to Plan an Event</li><li>Module 6: Invitation to the Event</li><li>Module 7: Event Marketing</li><li>Module 8: Catering at Events</li><li>Module 9: Event Decorations</li><li>Module 10: Cleaning and Waste Disposal</li><li>Module 11: Event Security</li><li>Module 12: Developing an Event Planning Business</li></ul> <p><strong>Course 6: Interior Design Professional Diploma</strong></p> <ul> <li>Module 1: Introduction to Interior Design</li><li>Module 2: Design Principles</li><li>Module 3: Project Overview</li><li>Module 4: Design Elements</li><li>Module 5: Design Elements Practical Components</li><li>Module 6: Room by Room Design</li><li>Module 7: Popular Interior Designs</li><li>Module 8: Sustainable Design</li><li>Module 9: Presenting Your Ideas</li><li>Module 10: Managing Interior Design Business</li></ul> <p><strong>Course 7: Customer Relationship Management</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 8: Performance Management</strong></p> <ul> <li>Performance Management</li><li>Section 01: Introduction</li><li>Section 02: Performance</li><li>Section 03: Key Performance Indicators</li><li>Section 04: Reporting</li><li>Section 05: Rewarding</li><li>Section 06: Conclusion</li></ul> <p><strong>Course 9: Leisure Management</strong></p> <ul> <li>Module 01: Introduction to Leisure Management</li><li>Module 02: Managing and Maintaining a Leisure Facility</li><li>Module 03: Travel, Tourism and Leisure</li><li>Module 04: Managing Hotel and Lodging</li><li>Module 05: Planning for Leisure Services</li><li>Module 06: Leadership in Leisure Industry</li><li>Module 07: Human Resource Management in Leisure Industry</li><li>Module 08: Marketing of Leisure and Recreation</li><li>Module 09: Health, Safety and Welfare</li></ul> <p><strong>Course 10: Effective Communication Skills</strong></p> <ul> <li>Module 01: Business Communication</li><li>Module 02: Verbal and Non-verbal Communication</li><li>Module 03: Written Communication</li><li>Module 04: Electronic Communication</li><li>Module 05: Communicating with Graphic</li><li>Module 06: Effectively Working for Your Boss</li></ul> <p><strong>Course 11: Health and Safety at Workplace<br /></strong></p> <ul> <li>Module 01: Health and Safety at Work and the Laws</li><li>Module 02: Managing for Health and Safety</li><li>Module 03: Risk Assessment and Common Risks</li><li>Module 04: Workplace Health, Safety and Welfare</li><li>Module 05: Accidents and Ill Health at Work</li><li>Module 06: Electrical, Fire and Gas Safety</li><li>Module 07: Safety in Different Work Settings</li><li>Module 08: Work Equipment Hazards and Risk Control</li><li>Module 09: Other Health and Safety Hazards at Work</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul> <ul> <li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>These skills can be used to add value to your CV when exploring career opportunities in events planning. It will equip learners with the core skills required to work in the following professions:</p> <ul> <li>Wedding Planner</li><li>Special Events Coordinator</li><li>Events Manager</li><li>Events &amp; Party Planner</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Apex Learning

Professional Wedding Planner

General Admission

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Marketing and Commercial Management bundle to help you in this endeavour.  </p> <p>Experts design our Marketing and Commercial Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Marketing and Commercial Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Marketing and Commercial Management bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Marketing and Commercial Management</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Marketing and Commercial Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Marketing : Strategic Planning (Level 4 at QLS)</strong></p> <ul> <li>Module 1: An Introduction to Strategic Planning </li><li>Module 2: Development of a Strategic Plan </li><li>Module 3: Strategic Planning for Marketing </li><li>Module 4: Strategic and Marketing Analysis </li><li>Module 5: Internal Analysis </li><li>Module 6: External Analysis </li><li>Module 7: Market Segmentation, Targeting and Positioning </li><li>Module 8: Approaches to Customer Analysis </li><li>Module 9: Approaches to Competitor Analysis</li></ul> <p><strong>Course 2: Commercial Management (Level 5 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Commercial Management</li><li>Module 02: Commercial Relationship Part-1</li><li>Module 03: Commercial Relationship Part-2</li><li>Module 04: Partnership and Agreements</li><li>Module 05: Budget Management</li><li>Module 06: Cash Flow Management Part- 1</li><li>Module 07: Cash Flow Management Part- 2</li><li>Module 08: Negotiation</li><li>Module 09: Commercial Risk Management</li><li>Module 10: Commercial Project Management</li><li>Module 11: Customer Relationship Management (CRM) Part-1</li><li>Module 12: Customer Relationship Management (CRM) Part-2</li><li>Module 13: Managing Customer Lifecycle</li><li>Module 14: Roles of Shareholders in Commercial Management</li><li>Module 15: Loans and Debts Management</li><li>Module 16: Commercial Legislations</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Marketing and Commercial Management bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Marketing and Commercial Management bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Imperial Academy

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Marketing and Commercial Management - Double Endorsed Certificate

<p>Unlock the secrets to optimal performance in the workplace with our unique course: '<strong>Workplace Performance Management</strong>'. Dive deep into the nuances of workplace motivation and discover how the right ethical practices, when coupled with CRM, can transform your business dynamics. Explore the art of effective workplace management, immerse yourself in workforce development techniques, and harness the power of motivational methods to elevate overall performance. Culminating in cutting-edge strategies to instigate peak performance, this course offers an unparalleled learning experience.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Grasp the intricacies of motivating employees for improved productivity.</li>
<li>Understand and implement ethical practices integrated with CRM to foster a positive work environment.</li>
<li>Master the techniques of effective workplace organisation and management.</li>
<li>Develop strategies for nurturing and expanding the workforce.</li>
<li>Implement motivational methods and strategies to ensure consistent high performance in teams.</li>
</ul>
<h3><b>Why buy this Workplace Performance Management<span> course</span>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Workplace Performance Management</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this Workplace Performance Management<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Managers aiming to amplify their team's productivity and motivation.</li>
<li>Business owners desiring to integrate ethical practices and CRM for better results.</li>
<li>HR professionals looking to enhance workforce development.</li>
<li>Team leaders wanting to adopt innovative performance enhancement strategies.</li>
<li>Organisational consultants focusing on improving workplace dynamics.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Workplace Performance Management</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Workplace Performance Management</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Workplace Manager</strong>: £35,000 - £45,000</li>
<li><strong>Motivational Coach</strong>: £40,000 - £55,000</li>
<li><strong>Workforce Development Specialist</strong>: £38,000 - £52,000</li>
<li><strong>Organisational Development Consultant</strong>: £50,000 - £65,000</li>
<li><strong>Business Ethics Consultant</strong>: £45,000 - £60,000</li>
<li><strong>CRM Specialist</strong>: £40,000 - £55,000</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Workplace Motivation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workplace Motivation</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Ethical Practices &amp; CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ethical Practices &amp; CRM</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Workplace Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workplace Management</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Workforce Development</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workforce Development</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Use of Motivational Method to Boost Performance</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use of Motivational Method to Boost Performance</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Strategies to Promote High Levels of Performance</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies to Promote High Levels of Performance</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Psychological Wellbeing Practitioner

Learning & Development

Online Course Marketing

Performance Management

Workplace Communication

Manager Training

Workplace Performance Management

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					<div><p>Are you ready to embark on an exhilarating journey into the captivating realm of digital marketing? If you crave the skills to thrive in the ever-evolving digital landscape, look no further than our transformative course: Principles of Digital Marketing. In today's interconnected world, the power of digital marketing is unparalleled, and this course is your gateway to mastering the art of online persuasion.</p><p>Imagine stepping onto a thrilling adventure. Module 01 is your grand entrance into the mesmerizing world of digital marketing. Here, we'll ignite your passion by unraveling the mysteries of this dynamic field. Explore the fascinating landscape of online strategies, delve into consumer behavior intricacies, and harness the incredible potential of digital platforms. This module sets the stage, equipping you with the foundational knowledge needed to navigate the digital universe effectively.</p><p>Every explorer needs a map, and that's exactly what Module 02 provides. As you journey deeper into the Principles of Digital Marketing course, you'll explore the strengths and weaknesses of various digital marketing channels. This knowledge is your compass, guiding you through the nuanced terrain of digital marketing.</p><p>In Module 03, we venture into the heart of digital marketing, focusing on Search Engine Optimization (SEO). Imagine mastering the art of boosting online visibility, positioning your brand at the forefront of search engine results, and leading your audience straight to your virtual doorstep. Here, you'll learn the secrets of conquering the digital wilderness, all while acquiring the essential skills to succeed in the digital age.</p><p>This course isn't just a learning opportunity; it's your passport to success in the digital era. Join us on this exhilarating journey, where you'll gain practical skills and knowledge to elevate your career. Seize this opportunity to thrive in the world of digital marketing-enroll today, and let the adventure begin!</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Master the fundamentals of digital marketing.</span>
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										<span>Analyze the strengths and weaknesses of digital marketing channels.</span>
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										<span>Implement effective Search Engine Optimization techniques.</span>
									</li>
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										<span>Harness internet facilities for targeted information delivery.</span>
									</li>
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										<span>Craft compelling digital marketing messages.</span>
									</li>
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										<span>Utilize CRM systems and digital technologies for marketing success.</span>
									</li>
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											<span>
													</span>
										<span>Tailor marketing strategies for social networks.</span>
									</li>
						</ul>
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						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain essential skills for a career in the digital marketing industry.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Stay competitive in today's digital business landscape.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn from experienced industry professionals.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access up-to-date knowledge and strategies.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Join a community of like-minded learners.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Digital Marketing Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>SEO Specialist</span>
									</li>
								<li>
											<span>
													</span>
										<span>Content Marketing Strategist</span>
									</li>
								<li>
											<span>
													</span>
										<span>Social Media Marketing Coordinator</span>
									</li>
								<li>
											<span>
													</span>
										<span>Email Marketing Campaign Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>CRM Analyst</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic computer literacy.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to the internet.</span>
									</li>
								<li>
											<span>
													</span>
										<span>A passion for exploring the digital marketing landscape.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Section 01:  Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Digital Marketing</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 02: Strengths And Weaknesses Of Digital Marketing</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Strengths and Weaknesses of Digital Marketing</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 03: Search Engine Optimisation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Search Engine Optimisation</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 04: Internet Facilities For Targeted Information</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Internet Facilities for Targeted Information</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 05: Digital Marketing Devices And Messages</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Digital Marketing Devices and Messages</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 06: CRM System And Digital Technologies</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM System and Digital Technologies</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 07: Potential For Marketing To Social Network And Tailoring Marketing</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Potential for Marketing to Social Network and Tailoring Marketing</td><td><span>🕐 00:14:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Digital Marketing

Instagram Marketing

Video Marketing

Media Marketing

Google Digital Marketing

Unlock the digital realm's secrets with 'Principles of Digital Marketing.' Master the art of online persuasion.

Principles of Digital Marketing

<p><strong>** Don't Miss Out On Our Flash Sale: Save 5% Today **</strong></p><p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Corporate Finance and Commercial Management bundle to help you in this endeavour.</p><p>Experts design our Corporate Finance and Commercial Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Corporate Finance and Commercial Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p><p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Corporate Finance and Commercial Management bundle and gain a competitive advantage.</p><p><strong>Learning Outcomes : </strong></p><p>This unique bundle will help you to -</p><ul><li>Understand the fundamental principles of corporate finance and its strategic importance</li><li>Analyse financial statements for insights and formulate growth strategies</li><li>Comprehend capital budgeting and its influence on financial decision-making</li><li>Develop skills to ensure profitability even during economic downturns</li><li>Gain expertise in commercial relationship management and negotiation techniques</li><li>Master the strategies for effective cash flow and budget management</li><li>Understand the roles and responsibilities of stakeholders in the commercial landscape</li></ul><p>The Corporate Finance and Commercial Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p><p><strong>Course Curriculum</strong></p><p><strong>Course 01: Corporate Finance at QLS Level 3</strong></p><ul><li>Module 01: Introduction to Corporate Finance</li><li>Module 02: Long-Term Financial Planning and Growth</li><li>Module 03: Analysis of the Financial Statement</li><li>Module 04: Capital Budgeting</li><li>Module 05: Financial Risk-Return Tradeoff</li><li>Module 06: Profitability During Financial Downturn</li><li>Module 07: Managing Profitability in Financial Downturn</li><li>Module 08: Corporate Finance Regulations</li><li>Module 09: Career Path in Corporate Finance</li></ul><p><strong>Course 02: Commercial Management at QLS Level 5</strong></p><ul><li>Module 01: Introduction to Commercial Management</li><li>Module 02: Commercial Relationship Part-1</li><li>Module 03: Commercial Relationship Part-2</li><li>Module 04: Partnership and Agreements</li><li>Module 05: Budget Management</li><li>Module 06: Cash Flow Management Part- 1</li><li>Module 07: Cash Flow Management Part- 2</li><li>Module 08: Negotiation</li><li>Module 09: Commercial Risk Management</li><li>Module 10: Commercial Project Management</li><li>Module 11: Customer Relationship Management (CRM) Part-1</li><li>Module 12: Customer Relationship Management (CRM) Part-2</li><li>Module 13: Managing Customer Lifecycle</li><li>Module 14: Roles of Shareholders in Commercial Management</li><li>Module 15: Loans and Debts Management</li><li>Module 16: Commercial Legislations</li></ul><p><strong>Certification</strong></p><p>Learners will get <strong>2 QLS Endorsed Certificates + 2 CPD Accredited Certificates</strong> of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Corporate Finance and Commercial Management bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Financial Analyst: Average Salary - £40,000 to £60,000</li><li>Commercial Manager: Average Salary - £45,000 to £70,000</li><li>Budget Analyst: Average Salary - £35,000 to £55,000</li><li>Relationship Manager: Average Salary - £45,000 to £65,000</li><li>Corporate Risk Consultant: Average Salary - £50,000 to £80,000</li><li>Cash Flow Strategist: Average Salary - £40,000 to £60,000.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>2 PDF CPD Certificate Completely free of charge.</p></div>
        <h4>QLS Hardcopy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p></div>

                        </div>

2 QLS Endorsed Course | CPD Certified | PDF & QLS Hardcopy Certificates Included | 180 CPD Points | Lifetime Access

Corporate Finance and Commercial Management - QLS Endorsed Certificate

<p>Delve into the Commercial Management's principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 3, 4,5 with a certificate of level 5 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Commercial Management. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Commercial Management as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 3</strong></p> <ul> <li>Module 01: Introduction to Commercial Management</li><li>Module 02: Commercial Relationship Part-1</li><li>Module 03: Commercial Relationship Part-2</li><li>Module 04: Partnership and Agreements</li></ul> <p><strong>Level 4</strong></p> <ul> <li>Module 05: Budget Management</li><li>Module 06: Cash Flow Management Part- 1</li><li>Module 07: Cash Flow Management Part- 2</li><li>Module 08: Negotiation</li><li>Module 09: Commercial Risk Management</li></ul> <p><strong>Level</strong><strong> 5</strong></p> <ul> <li>Module 10: Commercial Project Management</li><li>Module 11: Customer Relationship Management (CRM) Part-1</li><li>Module 12: Customer Relationship Management (CRM) Part-2</li><li>Module 13: Managing Customer Lifecycle</li><li>Module 14: Roles of Shareholders in Commercial Management</li><li>Module 15: Loans and Debts Management</li><li>Module 16: Commercial Legislations</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level 5 QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of Commercial Management, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Commercial Management issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Commercial & Contract Management Certification Program (CCM)

Certified Manager of Quality

Diploma in Management Studies (DMS)

FA Level 1

Institute of Leadership & Management (ILM)

Investment Management Certificate (IMC)

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 3, 4, 5 Commercial Management

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Commercial Sales Manager has been specially designed to help learners gain a good command of Commercial Sales Manager providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Commercial Sales Manager, you will gain both practical and theoretical understanding of Commercial Sales Manager that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Commercial Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Commercial Management</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Commercial Relationship Part-1</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Commercial Relationship Part-1</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Commercial Relationship Part-2</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Commercial Relationship Part-2</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Cash Flow Management Part- 1 </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Cash Flow Management Part 1</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Cash Flow Management Part- 2 </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Cash Flow Management Part- 2</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Negotiation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Negotiation</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Introduction to Sales </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Sales</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Sales Growth </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Sales Growth</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Sales Hypnosis </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Sales Hypnosis</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Sales Presentation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Sales Presentation</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 11: Sales and Marketing </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Sales and Marketing</td><td><span>🕐 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 12: Customer Relationship Management (CRM) Part-1</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Relationship Management (CRM) Part-1</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 13: Customer Relationship Management (CRM) Part-2</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Relationship Management (CRM) Part-2</td><td><span>🕐 00:32:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 14 :  Managing Customer Lifecycle</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Managing Customer Lifecycle</td><td><span>🕐 00:24:00</span></td>
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				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Commercial Sales Manager

<p>If you've ever considered working as a Corporate Complaints &amp; Insight Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Corporate Complaints &amp; Insight Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Corporate Complaints &amp; Insight Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Corporate Complaints &amp; Insight Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Corporate Complaints &amp; Insight Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: CRM Databases</li><li>Module 05: Deepening Customer Relationship</li><li>Module 06: Handling Customer Complaints</li><li>Module 07: Introduction to Customer Service</li><li>Module 08: What's Different about Good Customer Service?</li><li>Module 09: Customer Service Communication Strategies</li><li>Module 10: Building Rapport Over the Phone</li><li>Module 11: Active Listening and Managing Tough Callers</li><li>Module 12: Problem Solving over the Phone</li><li>Module 13: Business Telephone Skills</li><li>Module 14: Diary Management and Note taking</li><li>Module 15: Time Management</li><li>Module 16: Organisational Skills</li><li>Module 17: Communication Skills</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Corporate Complaints &amp; Insight Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Corporate Complaints &amp; Insight Manager training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Training Express

Corporate Complaints & Insight Manager Course

<p>If you've ever considered working as a Complaints Advisor but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Complaints Advisor course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Complaints Advisor course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Complaints Advisor. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Complaints Advisor course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: CRM Databases</li><li>Module 05: Deepening Customer Relationship</li><li>Module 06: Handling Customer Complaints</li><li>Module 07: Introduction to Customer Service</li><li>Module 08: What's Different about Good Customer Service?</li><li>Module 09: Customer Service Communication Strategies</li><li>Module 10: Building Rapport Over the Phone</li><li>Module 11: Active Listening and Managing Tough Callers</li><li>Module 12: Problem Solving over the Phone</li><li>Module 13: Business Telephone Skills</li><li>Module 14: Diary Management and Note taking</li><li>Module 15: Time Management</li><li>Module 16: Organisational Skills</li><li>Module 17: Communication Skills</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Complaints Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Complaints Advisor training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Complaints Advisor Training Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This Advanced Diploma in Customer Service course will teach you everything need to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learned to deal with challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why choose this course</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Earn an e-certificate upon successful completion.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible, informative modules taught by expert instructors</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Study in your own time, at your own pace, through your computer tablet or mobile device</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Benefit from instant feedback through mock exams and multiple-choice assessments</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get 24/7 help or advice from our email and live chat teams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Full Tutor Support on Weekdays</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Design</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You are taught through a combination of</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Video Lessons</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Online study materials</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Mock exams</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Multiple-choice assessment</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of Achievement</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only &pound;119. Please note that overseas students may be charged an additional &pound;10 for postage.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certificate of Achievement from Janets</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of &pound;9.99 and PDF Certificate at &pound;4.99.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Endorsement</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider can advise you on any further recognition, for example, progression routes into further and higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Method of Assessment</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme-endorsed certificate of achievement.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for you and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Executive</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Who We Are and What We Do&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Establishing Your Attitude&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identifying and Addressing Customer Needs&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Generating Return Business&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In-Person Customer Service&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Giving Customer Service over the Phone&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Providing Electronic Customer Service&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Recovering Difficult Customers&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding When to Escalate&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CRM</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Introduction to Customer Relationship Management (CRM)&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CRM Fundamentals&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CRM Strategies&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Data Analysis in CRM&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CRM Databases&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Deepening Customer Relationship&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Handling Customer Complaints&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Future of CRM</span></li></ul>

Janets

Customer Care

Customer Service

Customer Relations

Customer Success (CS)

Transform your customer service expertise with our Advanced Diploma in Customer Service. Gain a comprehensive understanding of industry best practices, advanced communication strategies, and cutting-edge customer-centric approaches. Elevate your skills, boost customer satisfaction, and propel your career to new heights. Enroll now for a specialized program designed to empower you with the knowledge and tools needed to excel in the dynamic world of customer service.

Advanced Diploma In Customer Service

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Customer Relationship Management (CRM), KYC &amp; Customer Service Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.</p><p>The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of <strong>CRM</strong> to the specifics of <strong>KYC compliance</strong>, and the nuances of exceptional <strong>Customer Service</strong>, this bundle has it all. Additionally, it focusses on personal development skills such as <strong>Assertiveness</strong>, <strong>Self-confidence</strong>, <strong>Stress Management</strong>, and <strong>Effective Communication</strong>, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of <strong>Professional CV Writing</strong> and <strong>Job Search Skills</strong> ensures you're fully prepared to take the next step in your career.</p><p>Key Features of the Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: Diploma in Customer Relationship Management (CRM)</strong></li><li><strong> QLS Course 02: KYC</strong></li><li><strong> QLS Course 03: Customer Service</strong></li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 02:</strong> Patient Customer Service Training</li><li><strong>Course 03:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 04:</strong> Customer Service - Representative</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class for Life</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01:</strong> Professional CV Writing</li><li><strong>Course 02:</strong> Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04:</strong> Professional Diploma in Stress Management</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class</li></ul></ul><p>Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!</p><p><strong>Learning Outcomes of Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to build and maintain customer relationships.</li><li>Understand KYC regulations and their application in business.</li><li>Deliver outstanding customer service across various platforms.</li><li>Develop assertiveness and self-confidence in professional settings.</li><li>Manage stress effectively in high-pressure customer service environments.</li><li>Enhance communication skills for clear, impactful interactions.</li></ul><p><strong>Why Prefer this CRM Course?</strong></p><ul><li>Get free <strong>QLS Endorsed Certificates</strong> upon completion of the CRM course</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Communication Skills</li><li>Module 08: Negotiation Techniques</li><li>Module 09: Conflict Management</li><li>Module 10: Time Management</li><li>Module 11: Handling Customer Complaints</li><li>Module 12: Future of CRM</li></ul><p><strong> Course 02: KYC<br /></strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong> Course 03: Customer Service</strong></p><ul><li>Module 01: Who We Are and What We Do</li><li>Module 02: Establishing Your Attitude</li><li>Module 03: Identifying and Addressing Customer Needs</li><li>Module 04: Generating Return Business</li><li>Module 05: In-Person Customer Service</li><li>Module 06: Giving Customer Service over the Phone</li><li>Module 07: Providing Electronic Customer Service</li><li>Module 08: Recovering Difficult Customers</li><li>Module 09: Understanding When to Escalate</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*13 = £169)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>CRM professionals</li><li>KYC analysts</li><li>Job seekers</li><li>Team leaders</li><li>Career changers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CCTV Operation &amp; Security Management bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Customer Service Representative - £18,000 to £25,000</li><li>KYC Analyst - £25,000 to £40,000</li><li>Communications Manager - £30,000 to £45,000</li><li>Stress Management Coach - £25,000 to £35,000</li><li>Professional CV Writer - £20,000 to £30,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>QLS Endorsed Hard Copy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Hard copy certificate - Included<br /><br /></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

***24 Hour Limited Time Flash Sale*** 

 Customer Relationship Management (CRM), KYC & Customer Service Admission Gifts 

 FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter
Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.
The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of CRM to the specifics of KYC compliance, and the nuances of exceptional Customer Service, this bundle has it all. Additionally, it focusses on personal development skills such as Assertiveness, Self-confidence, Stress Management, and Effective Communication, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of Professional CV Writing and Job Search Skills ensures you're fully prepared to take the next step in your career.
Key Features of the Customer Relationship Management (CRM), KYC & Customer Service Bundle:
3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC & Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses.
QLS Course 01: Diploma in Customer Relationship Management (CRM)
QLS Course 02: KYC
QLS Course 03: Customer Service
5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.
Course 01: Assertiveness and Self-Confidence Development
Course 02: Patient Customer Service Training
Course 03: Win Customers Efficiently: Customer Service Diploma
Course 04: Customer Service - Representative
Course 05: Complete Communication Skills Master Class for Life
In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.
Course 01: Professional CV Writing
Course 02: Job Search Skills
Course 03: Self-Esteem & Confidence Building
Course 04: Professional Diploma in Stress Management
Course 05: Complete Communication Skills Master Class
Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!
Learning Outcomes of Customer Relationship Management (CRM), KYC & Customer Service Bundle:
Master CRM strategies to build and maintain customer relationships.
Understand KYC regulations and their application in business.
Deliver outstanding customer service across various platforms.
Develop assertiveness and self-confidence in professional settings.
Manage stress effectively in high-pressure customer service environments.
Enhance communication skills for clear, impactful interactions.
Why Prefer this CRM Course?
Get free QLS Endorsed Certificates upon completion of the CRM course
Get a Free Student ID Card with CRM Training
The CRM course is Affordable and Simple to understand
Lifetime Access to the CRM course materials
The CRM course comes with 24/7 Tutor Support
Start your learning journey straight away!
*** Course Curriculum ***
 Course 01: Diploma in Customer Relationship Management (CRM)
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Communication Skills
Module 08: Negotiation Techniques
Module 09: Conflict Management
Module 10: Time Management
Module 11: Handling Customer Complaints
Module 12: Future of CRM
 Course 02: KYC

Module 01: Introduction to KYC
Module 02: Customer Due Diligence
Module 03: AML (Anti-Money Laundering)
Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom
Module 05: Regulations to be Complied by Industries
Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance
 Course 03: Customer Service
Module 01: Who We Are and What We Do
Module 02: Establishing Your Attitude
Module 03: Identifying and Addressing Customer Needs
Module 04: Generating Return Business
Module 05: In-Person Customer Service
Module 06: Giving Customer Service over the Phone
Module 07: Providing Electronic Customer Service
Module 08: Recovering Difficult Customers
Module 09: Understanding When to Escalate
=========>>>>> And 10 More Courses <<<<<=========
How will I get my Certificate?
After successfully completing the course, you will be able to order your Certificates as proof of your achievement.
PDF Certificate: Free (Previously it was £12.99*13 = £169)
CPD Hard Copy Certificate: Free (Previously it was £29.99)
QLS Endorsed Hard Copy Certificate: Free (Previously it was £99)
 CPD 
130 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:
Customer service reps
CRM professionals
KYC analysts
Job seekers
Team leaders
Career changers
 Requirements 
You will not need any prior background or expertise to enrol in this CCTV Operation & Security Management bundle.
 Career path 
After completing this bundle, you are to start your career or begin the next phase of your career.
Customer Relationship Manager - £30,000 to £50,000
Customer Service Representative - £18,000 to £25,000
KYC Analyst - £25,000 to £40,000
Communications Manager - £30,000 to £45,000
Stress Management Coach - £25,000 to £35,000
Professional CV Writer - £20,000 to £30,000
 Certificates 
CPD Accredited Digital Certificate
 Digital certificate - Included 
Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.
CPD Accredited Hard Copy Certificate
 Hard copy certificate - Included 
Please note that International students have to pay an additional £10 as a shipment fee.
QLS Endorsed Hard Copy Certificates
 Hard copy certificate - Included 
Hard copy certificate - Included


Please note that International students have to pay an additional £10 as a shipment fee.

Academy for Health and Fitness

Customer Relationship Management

CRM (Customer Relationship Management)

Customer Relationship Management (CRM), KYC & Customer Service

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Master Customer Service &amp; CRM</em><em fr-original-style="" style="box-sizing: border-box;"> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours&acirc;&brvbar;.But guess what - it&#39;s not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn&#39;t need to cost you anything except creativity and passion.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Course 01: Sales and Marketing Skills Level 3</li><li fr-original-style="" style="box-sizing: border-box;">Course 02: Customer Relationship Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 03: Know Your Customer (KYC)</li><li fr-original-style="" style="box-sizing: border-box;">Course 04: Leadership &amp; Management Diploma</li><li fr-original-style="" style="box-sizing: border-box;">Course 05: Risk Management Level 7</li><li fr-original-style="" style="box-sizing: border-box;">Course 06: Retail Management Level 5</li><li fr-original-style="" style="box-sizing: border-box;">Course 07: Effective Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Course 08: Performance Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 09: Quality Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 10: Time Management</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PDF Certificate: Free (Previously it was &pound;6*11 = &pound;66)</strong></li></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate: Free (For The Title Course: Previously it was &pound;10)</strong></li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        105 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Customer Service &amp; CRM is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will get the Hard Copy certificate for the title course (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for &pound;10 each. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note: The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

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					<div><p>Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step CRM Lead training course. This CRM Lead course for Consistent Profits has been specially designed to help learners gain a good command of CRM Lead, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.</p><p>Through this CRM Lead course, you will gain a theoretical understanding of CRM Lead and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.</p><p>Not only that, but this CRM Lead training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. </p><p>This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.</p></div>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
                            </div>
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					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></td>
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					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:24:00</span></td>
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					<td colspan="4"><strong>Module 02: CRM Fundamentals</strong></td>
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					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:22:00</span></td>
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					<td colspan="4"><strong>Module 03: CRM Strategies</strong></td>
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					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:35:00</span></td>
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					<td colspan="4"><strong>Module 04: Data Analysis in CRM</strong></td>
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					<td>▶</td>
					<td>Data Analysis in CRM</td><td><span>🕐 00:28:00</span></td>
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					<td colspan="4"><strong>Module 05: CRM Databases</strong></td>
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					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Deepening Customer Relationship</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Handling Customer Complaints</strong></td>
				</tr>
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					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:20:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 8: Introduction to Customer Service</strong></td>
				</tr>
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					<td>▶</td>
					<td>Introduction to Customer Service</td><td><span>🕐 00:25:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 9: What's Different about Good Customer Service?</strong></td>
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					<td>▶</td>
					<td>What's Different about Good Customer Service</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Future of CRM</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Future of CRM</td><td><span>🕐 00:25:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Online Course Creation

Trainers Course

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

CRM Lead

<p><strong>Do you want to work as a customer service representative?</strong> Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you!</p> <p>This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth.</p> <p>Our modules are primarily based on <strong>defining, building, sustaining, and improving long-term relationships with customers. </strong>By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to :</p> <ul> <li><strong>Understanding customer needs and wants </strong></li><li><strong>Satisfying and motivating potential customers</strong></li><li><strong>Translating them into an actual customer </strong></li></ul> <p>One of the key topics in the CRM bundle is <strong>Customer acquisition and retention </strong>this will cover issues such as :</p> <ul> <li><strong>Acquiring customers at a lesser cost and acquiring as many customers as possible </strong></li><li><strong>Acquiring customers who have an affinity and are business oriented </strong> </li><li><strong>Acquiring customers who are keen on the newer business model </strong> </li></ul> <p>Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card.</p> <p><strong>What other courses are included with this CRM Training?</strong></p> <ul> <li><strong>Course 01: </strong>Customer Relationship Management<strong><br /></strong></li><li><strong>Course 02: </strong>Know Your Customer (KYC)</li><li><strong>Course 03: </strong>Retail Management - Level 5<strong><br /></strong></li><li><strong>Course 04: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong>Course 05: </strong>Sales: Psychology of Customers<strong><br /></strong></li><li><strong>Course 06: </strong>GCSE English<strong><br /></strong></li><li><strong>Course 07: </strong>Public Speaking and Presentation Skill Course<strong><br /></strong></li><li><strong>Course 08: </strong>The Formula to Talk with Strangers<strong><br /></strong></li><li><strong>Course 09: </strong>Level 2 Microsoft Office Essentials<strong><br /></strong></li><li><strong>Course 10</strong><strong>: </strong>Time Management<strong><br /></strong></li><li><strong>Course 11: </strong>Stress Management Training</li></ul> <p><strong>From this CRM bundle Learners will acquire knowledge on : </strong></p> <ul> <li>What is Customer Relationship Management (CRM)</li><li>Importance of CRM in business</li><li>Customer Retention &amp; Loyalty</li><li>Get an understanding of how the CRM process works</li><li>Importance of retail management in business</li><li>Practical tools and approaches for conducting customer attitude surveys</li><li>Getting to know your customers, and identifying concerns and possibilities.</li><li>Learn the Formula to Talk with Strangers</li><li>Public Speaking and Presentation Skills</li><li>Learn how to make the best use of time</li></ul> <p>So, enrol now in this <strong>CRM (Customer Relationship Management) </strong> Training to advance your career!</p><p>We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff.</p> <p><strong>Course Curriculum</strong></p> <p>Course Curriculum of <strong>CRM (Customer Relationship Management)</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the <strong>CRM (Customer Relationship Management) </strong>course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks</li><li>Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy</li><li>Senior marketing managers looking for a different approach when considering how to manage customer relationships</li><li>Professionals aiming to advance their careers in marketing, leadership, or CRM.</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>CRM (Customer Relationship Management) </strong><strong>Training </strong> is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>CRM manager</li><li>Senior CRM manager</li><li>Head of CRM</li><li>Director of Performance Marketing</li></ul> <p>The average salary of a CRM manager is approximately £48,000 per year</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Relationship Management</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Continuous Professional Development (CPD)

CRM - CPD Accredited

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				<p><span>Register on the CRM Lead today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The CRM Lead is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The CRM Lead</b></h5><ul><li><span>Receive an e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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			<h2>Course Design</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
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			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the CRM Lead, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
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				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Customer Relationship Management (CRM)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: CRM Fundamentals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Fundamentals</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: CRM Strategies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Strategies</td>
					<td> </td>
					<td><span><i></i> 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Data Analysis in CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Data Analysis in CRM</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: CRM Databases</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Databases</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Deepening Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Deepening Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Handling Customer Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer Complaints</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Introduction to Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: What's Different about Good Customer Service?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Different about Good Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Future of CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Future of CRM</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment - CRM Lead</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - CRM Lead</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

<p>Do you want to improve your customer service skills and build stronger relationships with your customers? Look no further than the CRM and Phone-Based Customer Service bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses, providing you with the knowledge and skills you need to excel in the world of customer service.</p><p>The bundle's two QLS-endorsed courses, the Diploma in Customer Relationship Management (CRM) and Phone-Based Customer Service, cover fundamental topics such as communication skills, relationship management, and phone-based customer service techniques. These courses are designed to help learners understand the importance of customer service and how it can impact business success. Upon completing these courses, learners will receive a hardcopy certificate, which adds value to their resumes and impresses potential employers.</p><p>The five CPD QS-accredited courses in this bundle further enhance learners' skills in customer service. The courses cover essential topics such as KYC, assertiveness and self-confidence development, patient customer service training, winning customers efficiently, and customer service representation. These courses provide learners with the tools and knowledge needed to handle challenging customer service situations with ease.</p><p>This bundle is ideal for individuals who want to develop their customer service skills. Whether you are an entry-level employee or an experienced professional, this bundle provides you with the knowledge and credentials needed to succeed in the customer service industry. Enrol now in the CRM and Phone-Based Customer Service bundle to take the first step towards becoming a customer service expert.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong>Diploma in Customer Relationship Management (CRM) at QLS Level 4</li><li><strong>Course 02:</strong>Diploma in Phone-Based Customer Service Training at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li></ul><p><strong>Learning Outcomes</strong></p><p>Upon completing the CRM and Phone-Based Customer Service bundle, learners will be able to:</p><ul><li>Understand the fundamental principles of customer relationship management.</li><li>Use phone-based customer service techniques to handle challenging situations.</li><li>Develop effective communication skills to build stronger relationships with customers.</li><li>Apply assertiveness and self-confidence development techniques to succeed in customer service.</li><li>Implement patient customer service training to handle customer complaints.</li><li>Utilise KYC techniques to verify customer identities and prevent fraud.</li><li>Win customers efficiently and represent the company with professionalism.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The CRM and Phone-Based Customer Service bundle includes two QLS-endorsed courses, Diploma in Customer Relationship Management (CRM) and a Phone-Based Customer Service. The Diploma in CRM covers fundamental topics such as CRM strategies, data analysis in CRM, deepening customer relationships, and handling customer complaints. Upon completing this course, learners will have the necessary knowledge to implement effective CRM strategies and handle customer complaints professionally.</p><p>The Phone-Based Customer Service course covers essential topics such as customer service communication strategies, building rapport over the phone, managing inbound and outbound calls, and problem-solving over the phone. This course is designed to help learners understand the importance of phone-based customer service and the skills required to succeed in this field. Upon completion of this course, learners will have the skills to handle challenging customer service situations over the phone professionally.</p><p><strong>Certificate</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The CRM and Phone-Based Customer Service bundle is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Customer service managers who want to train their staff.</li><li>Entrepreneurs who want to enhance their customer service skills.</li><li>Individuals who want to pursue a career in customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative - £18,000 to £25,000 per annum.</li><li>Customer Service Manager - £25,000 to £45,000 per annum.</li><li>Customer Experience Manager - £35,000 to £60,000 per annum.</li></ul><p><strong>Please note</strong> that the above salary ranges are for guidance only and can vary depending on factors such as location, industry, and experience.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Service Design Courses (SDC)

Professional Skills Course (PSC)

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

CRM and Phone Based Customer Service - QLS Endorsed

<p><strong>*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! ***</strong></p><p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for CRM Ultimate Masterclass. This CRM Ultimate Masterclass is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding CRM Ultimate Masterclass course to improve your pertinent skills. In this easy-to-digest CRM Ultimate Masterclass course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this CRM Ultimate Masterclass Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying CRM Ultimate Masterclass career, then enrol in our course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this online course, you will gain:</p><ul><li>CPD Certified Course</li><li>After successfully completing this Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of CRM Ultimate Masterclass learning materials.</li><li>This course online test with immediate results</li><li>Enroling in this Course has no additional costs.</li><li>You can study and complete this course at your own pace.</li><li>Study for the CRM Ultimate Masterclass course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial CRM Ultimate Masterclass is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this CRM Ultimate Masterclass just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of CRM Ultimate Masterclass and explore the key topics such as:</p><p><strong>Curriculum:</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>When you have finished all of the course lectures, a digital certificate will be available for download.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This CRM Ultimate Masterclass Course the Right Option for You?</strong></p><p>This CRM Ultimate Masterclass course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.</p><p>This course is open to everybody. You can access the CRM Ultimate Masterclass course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this CRM Ultimate Masterclass course if you:</strong></p><ul><li>Aspire to understand CRM Ultimate Masterclass better.</li><li>Already working on CRM Ultimate Masterclass and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Trying to get a job in CRM Ultimate Masterclass-related fields.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this CRM Ultimate Masterclass course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive course is to help you toward your dream career. So, complete this CRM Ultimate Masterclass course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

NextGen Learning

Salesforce Certified Marketing Cloud Email Specialist

CRM Ultimate Masterclass

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now</strong></p><p>No matter what industry are you in, customers are the lifeblood of every business! And <strong>happy customers</strong> mean <strong>healthy business</strong>. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way.</p><p>Our comprehensive bundle on <strong>Customer Relationship Management (CRM)</strong>will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability.</p><p>So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you.</p><p><strong>What will you learn from this Customer Relationship Management (CRM) bundle:</strong></p><ul><li>Become fully aware of CRM, its fundamentals, strategies and the future of CRM</li><li>Explore KYC, CDD, AML and methods to carry out KYC and AML</li><li>Gain an acute understanding of communication, its principles and fundamentals</li><li>Learn about customer service, how to focus on customers and to establish an action plan</li><li>Get a detailed overview of phone-based customer service and customer service communication strategies</li><li>Gain knowledge of hospitality management and the process of development and training in the hospitality industry</li><li>Discover how to work effectively across cultures</li><li>Unveil the secret tricks of the formula of talking with strangers</li><li>Fully understand performance management and conflict management</li><li>Acquire the knowledge, skills and guidelines of stress management</li></ul><p>Along with this <strong>Customer Relationship Management </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p><p><strong>What other courses are included with this Customer Relationship Management?</strong></p><ul><li><strong>Course 1:</strong> Know Your Customer (KYC)<strong><br /></strong></li><li><strong>Course 2: </strong>Effective Communication Skills<strong><br /></strong></li><li><strong>Course 3: </strong>Retail Management - Level 5<strong><br /></strong></li><li><strong>Course 4: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong>Course 5: </strong>Hospitality and Accommodation Management<strong><br /></strong></li><li><strong>Course 6:</strong> Working Effectively Across Cultures<strong><br /></strong></li><li><strong>Course 7: </strong>The Formula to Talk with Strangers<strong><br /></strong></li><li><strong>Course 8: </strong>Performance Management</li><li><strong>Course 9: </strong>Conflict Management</li><li><strong>Course 10:</strong> Stress Management Training</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p>Curriculum</p><p><strong>Course 1: Customer Relationship Management</strong></p><ul><li>Introduction to Customer Relationship Management</li><li>Customer Relationship Management Fundamentals</li><li>CRM Strategies</li><li>Data Analysis in Customer Relationship Management</li><li>Customer Relationship Management Databases</li><li>Deepening Customer Relationship</li><li>Handling Customer Complaints</li><li>Future of CRM</li></ul><p><strong>Course 2: Know Your Customer (KYC)</strong></p><ul><li>Introduction to KYC</li><li>Customer Due Diligence</li><li>AML (Anti-Money Laundering)</li><li>KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Regulations to be Complied by Industries</li><li>Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Course 3: Effective Communication Skills</strong></p><ul><li>Introduction To Communication - Goals &amp; Benefits</li><li>Key Principles Of Communication</li><li>We are Always Communicating</li><li>Fundamentals Of Communication - Part 1</li><li>Fundamentals Of Communication - Part 2</li><li>Great Communication Tips - Part 1</li><li>Great Communication Tips - Part 2</li><li>Self-Talk &amp; Powerful Language</li><li>Miscommunication</li><li>Still MORE Great Tips! Part 1</li><li>Still MORE Great Tips! Part 2</li><li>Still MORE Great Tips! Part 3</li><li>Final Thoughts and Suggestions</li><li>PROMO Communication (BEST)</li></ul><p><strong>Course 4: Retail Management - Level 5<br /></strong></p><ul><li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07:Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul><p><strong>Course 5: Phone-Based Customer Service</strong></p><ul><li>Introduction to Customer Service</li><li>What's Different about Good Customer Service?</li><li>Customer Relationship Management</li><li>Customer Service Communication Strategies</li><li>Aspects of Phone Etiquette</li><li>Building Rapport Over the Phone</li><li>Inbound and Outbound Calls</li><li>Active Listening and Managing Tough Callers</li><li>Managing Interoffice Calls and Voicemail</li><li>Problem Solving over the Phone</li><li>Intra Organisation Dealings</li><li>Measuring Customer Service</li></ul><p><strong>Course 6: Hospitality and Accommodation Management</strong></p><ul><li>Introduction to Hospitality Management</li><li>An Overview of Hotel Industry</li><li>The Process of Selection and Recruitment in Hospitality Industry</li><li>The Process of Development and Training in Hospitality Industry</li><li>Management of Front Office Operations</li><li>Management of Housekeeping, Engineering and Security Operations</li><li>Management of Food and Beverage Operations</li><li>Management of Service Quality in Hospitality Industry</li><li>Marketing in Travel and Tourism Business</li><li>Accounting in Hospitality Industry</li><li>Customer Satisfaction</li><li>E-Hospitality and Technology</li></ul><p><strong>Course 7: Working Effectively Across Cultures</strong></p><ul><li>Introduction</li><li>Cultural identity</li><li>OBSERVE</li><li>Learn</li><li>APPLY</li><li>More practical TIPS</li><li>Wrap up</li></ul><p><strong>Course 8: The Formula to Talk with Strangers</strong></p><ul><li>Course Overview</li><li>The Formula</li><li>Summary</li><li>End</li></ul><p><strong>Course 9: Performance Management</strong></p><ul><li>Introduction</li><li>Performance</li><li>Key Performance Indicators</li><li>Reporting</li><li>Rewarding</li><li>Conclusion</li></ul><p><strong>Course 10: Conflict Management</strong></p><ul><li>Unit 01: Introduction</li><li>Unit 02: Understand the Keys to Conflict</li><li>Unit 03: How Misunderstandings Arise and the Solution</li><li>Unit 04: Personality Types in Conflict</li><li>Unit 05: Escalation of Conflict</li><li>Unit 06: De-escalating Conflict</li><li>Unit 07: Closing Section</li></ul><p><strong>Course 11: Stress Management Training</strong></p><ul><li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Customer Relationship Management (CMR) </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Customer Relationship Management (CMR) </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as:</p><ul><li>CRM Analyst</li><li>CRM Consultant</li><li>CRM Developer</li><li>CRM Executive</li><li>CRM Manager</li><li>CRM Specialist</li></ul><p>And many more!</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Relationship Management (CRM)</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Know Your Customer (KYC)

Customer Experience Management

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.</p><p>From the fundamentals of <strong>Customer Relationship Management</strong> and <strong>Public Relations</strong> strategies to the nuances of <strong>Phone-based Customer Service</strong> and <strong>KYC</strong> protocols, this bundle offers a deep insight into <strong>Customer Service Excellence</strong>. It also includes specialised training in <strong>Hospitality</strong>, <strong>Service Helpdesk</strong>, and <strong>Technical support</strong>, along with personal development courses like <strong>Assertiveness</strong>, <strong>Conflict resolution</strong>, and <strong>Effective Communication Skills</strong>.</p><p><strong>Courses Included In this CRM Training Are:</strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> PR: Public Relation</li><li><strong> Course 03:</strong> Phone-Based Customer Service</li><li><strong> Course 04:</strong> Know Your Customer (KYC)</li><li><strong> Course 05:</strong> Customer Service - Representative</li><li><strong> Course 06:</strong> Customer Service &amp; Environment</li><li><strong> Course 07:</strong> Patient Customer Service Training</li><li><strong> Course 08:</strong> Customer Service Fraud Officer</li><li><strong> Course 09:</strong> Service Helpdesk &amp; Technical Support</li><li><strong> Course 10:</strong> Call Centre Training</li><li><strong> Course 11:</strong> Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong> Course 12:</strong> Assertiveness and Self Confidence Development</li><li><strong> Course 13:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong> Course 14:</strong> Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong> Course 15:</strong> Professional Waiter Diploma</li><li><strong> Course 16:</strong> Receptionist Skills</li><li><strong> Course 17:</strong> Conflict Resolution</li><li><strong> Course 18:</strong> Decision-Making and Critical Thinking Training</li><li><strong> Course 19:</strong> Developing Interpersonal Skills Course</li><li><strong> Course 20:</strong> Effective Communication Skills</li></ul><p>Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!</p><p><strong>Learning Outcomes of the CRM, PR &amp; Phone-Based Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to enhance customer loyalty and retention.</li><li>Develop effective PR skills for managing public perception and communication.</li><li>Deliver exceptional phone-based customer service across industries.</li><li>Understand and implement KYC procedures for customer verification.</li><li>Enhance customer service skills specifically tailored for hospitality management.</li><li>Improve interpersonal, decision-making, and critical thinking skills.</li></ul><p><strong>Why Choose Our CRM, PR &amp; Phone-Based Customer Service Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the CRM bundle</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Diploma in Customer Relationship Management at QLS Level 4</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 02: PR: Public Relation</strong></p><ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR</li><li>Module 08: Public Speaking</li><li>Module 09: Power of Storytelling</li><li>Module 10: Becoming an Influencer</li><li>Module 11: Importance of Body Language</li><li>Module 12: Implementing CSR</li><li>Module 13: Performance Evaluation and Performance Reporting</li><li>Module 14: Cross-Cultural Awareness</li><li>Module 15: Cross-Cultural Communication</li><li>Module 16: Corporate Cross-Cultural Awareness</li><li>Module 17: Cultural Values</li><li>Module 18: Working with and Managing a Culturally Diverse Team</li><li>Module 19: Defamation</li><li>Module 20: Crisis management</li><li>Module 21: Media Regulatory Bodies</li><li>Module 22: Ethics: Professionalism in Public Relations</li><li>Module 23: Decision Making with Critical Thinking</li></ul><p><strong> Course 03: Phone-Based Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 17 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*20 = £260)</li><li><strong>CPD Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        310 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>PR professionals</li><li>Hospitality staff</li><li>Call centre agents</li><li>Anyone in service</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CRM bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Public Relations Officer - £25,000 to £40,000</li><li>Call Centre Manager - £28,000 to £45,000</li><li>Patient Service Specialist - £20,000 to £35,000</li><li>Hotel Receptionist/Manager - £18,000 to £30,000</li><li>Customer Service Trainer - £25,000 to £40,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Customer Relationship Management CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Diploma in Customer Relationship Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Hard copy certificate - Included</em></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

CRM, PR & Phone-Based Customer Service

<p>Delve into the CRM (Customer Relationship Management)'s principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 3,4 with a certificate of level 4 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of CRM (Customer Relationship Management). The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of CRM (Customer Relationship Management) as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 3</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li></ul> <p><strong>Level</strong><strong>4</strong></p> <ul> <li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of CRM (Customer Relationship Management), you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the CRM (Customer Relationship Management) issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

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