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44606 Courses delivered Online

Singing Psychology Diploma

By iStudy UK

Even though we ask our self as to why we sing in a specific style or manner and some recognize that the passion and real breathing can happen in a recording studio, or in the security of your own home. So therefore in this Singing Psychology course, you will be able to learn the variables that influence our singing capacities and abilities. This Singing Psychology Diploma will still be very helpful regardless of whether you have comprehended or have never learned about singing or its Psychology. This Certificate in Singing Psychology will at present be useful for you as long as you are enthusiastic about it in this area. Besides, this could be your golden opportunity to merge your inventiveness with presently learned precise aptitudes to find out of how to make in vogue pieces of attire for each occasion. We can enable you to make your own specific rare remarkable piece of clothing made to fit you. Course Highlights Singing Psychology Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Singing Psychology Diploma into 23 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 22 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Singing Psychology Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Singing Psychology Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Singing Psychology Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Singing Psychology Diploma TONE-PRODUCTION AND VOICE CULTURE FREE 03:00:00 BREATHING AND BREATH-CONTROL FREE 02:00:00 REGISTERS AND LARYNGEAL ACTION 03:00:00 RESONANCE 02:00:00 EMPIRICAL MATERIALS OF MODERN METHODS 02:00:00 A GENERAL VIEW OF MODERN VOICE CULTURE 02:00:00 MECHANICAL VOCAL MANAGEMENT AS THE BASIS OF VOICE CULTURE 01:00:00 THE FALLACY OF THE DOCTRINE OF BREATH-CONTROL 01:00:00 THE FALLACIES OF FORWARD EMISSION, CHEST RESONANCE, AND NASAL RESONANCE 01:00:00 THE FUTILITY OF THE MATERIALS OF MODERN METHODS 01:00:00 THE ERROR OF THE THEORY OF MECHANICAL VOCAL MANAGEMENT 02:00:00 THE MEANS OF EMPIRICAL OBSERVATION OF THE VOICE 02:00:00 SYMPATHETIC SENSATIONS OF VOCAL TONE 02:00:00 EMPIRICAL KNOWLEDGE IN MODERN VOICE CULTURE 02:00:00 THE TRADITIONAL PRECEPTS OF THE OLD ITALIAN SCHOOL 02:00:00 SCIENTIFIC KNOWLEDGE OF THE VOICE 03:00:00 THE CORRECT VOCAL ACTION 02:00:00 THROAT STIFFNESS AND INCORRECT SINGING 02:00:00 THE TRUE MEANING OF VOCAL TRAINING 02:00:00 THE MATERIALS OF RATIONAL INSTRUCTION IN SINGING 03:00:00 THE OLD ITALIAN METHOD 02:00:00 THE DISAPPEARANCE OF THE OLD ITALIAN METHOD AND THE DEVELOPMENT OF MECHANICAL INSTRUCTION 03:00:00 OUTLINES OF A PRACTICAL METHOD OF VOICE CULTURE 01:00:00 Mock Exam Mock Exam- Singing Psychology Diploma 00:20:00 Final Exam Final Exam- Singing Psychology Diploma 00:20:00

Singing Psychology Diploma
Delivered Online On Demand46 hours
£25

Complete Teaching Assistant Diploma (TA, SEN, Autism, ADHD & Dyslexia)

By iStudy UK

Course Overview It is important that all children are given equal opportunities to reach their full potential, and it all starts with education, which is why the role of a Teaching assistant is so rewarding. Teaching Assistants help support the learning and development of children and young people, including those with special educational needs such as autism, ADHD and dyslexia. In this Complete Teaching Assistant Diploma, you will gain a wide range of skills and knowledge to provide quality learning support to children. Taking an in-depth look at the classroom environment and the role of the Teaching Assistant, it covers safeguarding duties, classroom management, the SEN code of practice and a variety of teaching methodologies. Not only that, but you will gain excellent time management, communication and organisation skills, which can be applied to any teaching role and learning environment. By the end of the course, you will also have an excellent understanding of the national curriculum and teaching codes of practice in the UK. Enrol in this Teaching Assistant Complete Course today and accelerate your career online! What You Will Learn This Complete Teaching Assistant Diploma is suitable for anyone looking for a pathway to a career in teaching support. It includes essential information on teaching practices and methodologies, as well as SEN learning support strategies for pupils with autism, dyslexia and ADHD. Understanding the Role of the Teaching Assistant Skills & Career Requirements for Teaching Support Roles The Development of Children and Young People Building Professional Relationships With Pupils & Family Safeguarding the Welfare of Children & Young People An Overview of Teaching Methodologies An Introduction to SEN Teaching An Overview of Learning Difficulties in Children Classroom Management Strategies for SEN Career Path, Salary and Opportunities Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Complete Teaching Assistant Diploma (TA, SEN, Autism, ADHD & Dyslexia)
Delivered Online On Demand11 hours 28 minutes
£25

Kinesio Taping Course

By iStudy UK

This Kinesio Taping Course course is designed to develop your knowledge of what Kinesio taping is, how it works, and how to prepare it and apply it on others for treating different ailments. Throughout the course, you will learn the theory and practical components to Kinesio taping.  You will also discover how Kinesio taping can be applied for pain relief and faster recovery from injury. Master the techniques needed to effectively use kinesiology, including the significant functions and effects of Kinesio taping and the methods of safely removing Kinesio taping from the skin. What you'll learn Gain a firm understanding of Kinesio taping. Be able to explain and prepare the different strips of Kinesio taping. Have a solid knowledge of the proposed impacts of kinesiology taping. Be able to successfully prepare and apply Kinesio taping safely and effectively on others. Learn to remove kinesiology tape safely. Understand how to correctly apply Kinesio taping to different regions using its principles. Learn to apply Kinesiology tape to clients, family, and friends or even to yourself. Requirements The course states that it is for massage therapists but it really can be done by anyone. Mark takes you through from the basic applications to more advanced techniques . You will need to have kinesio tape, maybe some moist towelettes to clean the area( but you can just use soap and water) and sharp scissors Who this course is for: This course is designed for people that would like to see better results in decreasing pain and helping injuries heal more quickly by using kinesio taping. You do not have to be a massage therapist, this course can be done by people that treat individuals whether that is through reiki, aromatherapy, acupressure or simply would just like to learn the amazing benefits of using kinesio tape for themselves, their friends or their family Introduction Welcome to my course! FREE 00:01:00 How does it work? 00:02:00 A brief history of kinesio tape 00:02:00 What you are going to need to do kinesiology taping 00:03:00 An introduction on how to use kinesio tape 00:04:00 How to apply the tape 00:08:00 How to remove the tape correctly 00:03:00 Contraindications and precautions 00:02:00 Now it's time to reinforce everything..let's do this thing! 00:01:00 Taping for the arms, forearms, elbows, wrist and thumbs Now its time to apply our knowledge! 00:01:00 Biceps 00:04:00 Tennis elbow (lateral epicondylitis) 00:02:00 Golfers elbow 00:03:00 General elbow pain/instability 00:03:00 Olecranon bursitis 00:05:00 Carpal tunnel syndrome/anterior wrist pain/grip strength 00:03:00 Carpal Tunnel Syndrome No. 2 00:04:00 De Quervain Syndrome, gamer's thumb, Mothers thumb 00:04:00 TFCC, ulnar sided wrist pain 00:03:00 General wrist pain ( arthritis/weakness/instability/pain/injury) 00:03:00 Taping for the quadriceps/ Knees/Hamstrings Quadriceps 00:02:00 Haematomas of the quadriceps 00:04:00 Full knee support 00:03:00 Runners knee/patella femoral pain 00:05:00 Medial and lateral specific knee pain 00:04:00 Knee alternative using a single strip 00:02:00 Osgood Schlatters disease 00:02:00 Hamstrings 00:03:00 Iliotibial band 00:05:00 Taping For The Back/Neck/Shoulders A crick in the neck 00:02:00 Lower back taping on yourself 00:05:00 Lower back to a client 00:02:00 The dreaded trapezius muscle neck pain 00:01:00 Introduction to the shoulder 00:03:00 How shoulders impinge and how to help them 00:06:00 Taping for the Supraspinatus 00:02:00 Taping for general shoulder support/pain 00:04:00 Taping for the Lower Leg/ Feet Calf pain 00:02:00 Achilles Tendon problems 00:02:00 Posterior Shin splints 00:04:00 Anterior shin splints/soreness 00:03:00 Plantar fasciitis 00:03:00 Plantar fasciitis 2 00:04:00 Treating the swollen ankle (acute phase 48/72 hours) 00:04:00 Ankle Sprains( For Pain and healing) 00:02:00 X marks the spot 00:02:00 Ankle Sprains (Full support for pain, instability and healing) 00:07:00 Should I charge extra for my treatment if I apply Kinesio tape on the client? 00:02:00 Congratulations 00:01:00

Kinesio Taping Course
Delivered Online On Demand2 hours 32 minutes
£25

Goal Setting Course

By iStudy UK

Explore the sure-fire methods of setting a goal and learn the techniques of achieving the goals with the Goal Setting Course course. Setting goal is the first step of any work. Success or failure largely depends on setting goals. It gives you long-term vision and short-term motivation. Setting goal allows you to focus on your work and knowledge and helps you to organize your time and resources in order that you can achieve your goal. The course teaches you how to set a goal which is achievable. You will learn the techniques of planning your day and dividing your daily works so that you can ensure that all the essential works will be complete within your desired time frame. The course shows you the strategies of setting a goal which will make you motivated. By the end of the course, you will learn to make a to-do list and able to set an achievable goal. What you'll learn Learn how to set goals that are finally achievable Learn how to setup a structured to-do list Learn how to plan a day in digestible portions Learn how to achieve the '2X Mindset', taking you from earning $1,000 a month to $10,000+ a month in a short period Learn how to set goals that make you feel motivated Learn how to make action plans Requirements Have an open mind that is ready for to start planning for success. Who is the target audience? Entrepreneurs Business Owners Anyone who wants to be more successful in life Introduction 00:02:00 Big Goals 00:04:00 Small & Micro Goals 00:08:00 Motivation 00:14:00 SMART Goals 00:11:00 Write It Down 00:08:00 Actionable Plans 00:04:00 Stick With It 00:09:00 Course Certification

Goal Setting Course
Delivered Online On Demand1 hour
£25

Restaurant and Food Management Diploma

By iStudy UK

If you want to start your own restaurant or food business, you will require to learn every single details related to food management. For this, there is nothing better than a professional course with accredited certification. Our Restaurant and Food Management Diploma is designed for those who want to start their career in the food industry. It is said that food business is one of the most easiest and successful businesses of all times. This course will allow you to learn about the basics of food business, preparing a business model, identifying target market, stay in the competition with proper strategy, setting up mission, required supplies and equipment etc. You will also learn about managing the quality of your restaurant and marketing techniques. Moreover, you will be able to master the restaurant and food management in no time with our fantastic course. Course Highlights Restaurant and Food Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Restaurant and Food Management Diploma into 29 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Restaurant and Food Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Restaurant and Food Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Restaurant and Food Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Starting a Restaurant Are you ready for the challenge? FREE 00:15:00 How to decide on a concept FREE 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:00:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Food Business Food Business Basics 01:00:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 01:00:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:15:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Mock Exam Mock Exam- Restaurant and Food Management Diploma 00:20:00 Final Exam Final Exam- Restaurant and Food Management Diploma 00:20:00

Restaurant and Food Management Diploma
Delivered Online On Demand12 hours 55 minutes
£25

Cryptocurrency Trading and ICO Investment Masterclass 2018

By iStudy UK

The Cryptocurrency Trading and ICO Investment Masterclass 2018 is all about to teach you what is special about Bitcoin, you will learn how it works at a technical level. You'll address the important questions about Bitcoin, such as: How does Bitcoin work? What makes Bitcoin different? How secure are your Bitcoins? How anonymous are Bitcoin users? Through the course you will be able to start trading different Cryptocurrencies and identify the market trends. The course enables you to draw back a picture to distinguish between the ICO and the bitcoin and their contact in regulation toward virtual currency. You will receive a clear notion of how it works as an influential virtual exchange medium. It gives you an approximate idea about the rise, function, and near future of it and clears your quest in terms of how they are considered as business capital. What Will I Learn? You will know how to invest in an ICO or Cryptocurrency You will understand what ICO and Cryptocurrencies are You will know how ICOs evolved and why they are used You will know why ICOs exploded in 2017 and what the future looks like You will understand the difference between ICOs and traditional fundraising You will know what makes a successful ICO Requirements No prior knowledge required An interest in ICOs and Cryptocurrency A desire to learn how to trade cryptocurrencies Who is the target audience? Anyone who would like to understand how ICOs and cryptocurrencies work Anyone who would like to learn how to trade cryptocurrencies Introduction About Jonny Fry & Team Blockchain 00:04:00 What you will learn on this course 00:02:00 Initial Coin Offerings (ICOs) What is an ICO? 00:02:00 Evolution of ICOs & Recent History 00:04:00 Growth of ICOs in 2017 00:03:00 What Alternatives Are There There to Raise Money? 00:03:00 Start The Difference between ICOs and Traditional Fundraising 00:03:00 How you might launch your own cryptocurrency 00:06:00 Where Is the tangible value in Cryptocurrency? 00:04:00 The Process of Doing an ICO Quoted Companies Looking at ICOs 00:04:00 What Makes a Successful ICO? 00:04:00 Other Watch-Outs 00:07:00 Regulation 00:07:00 Alternative Uses for ICOs 00:06:00 Investing in ICOs How Do You Invest? 00:10:00 Next Steps The Future of ICOs 00:06:00 5.B 00:04:00 Further Steps 00:04:00 Extra Resources 00:02:00 5.C (opensesame) 00:01:00 Conclusion 00:02:00 Course Certification

Cryptocurrency Trading and ICO Investment Masterclass 2018
Delivered Online On Demand1 hour 28 minutes
£25

Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Unified Contact Center Enterprise Advanced Administration v11.5 (UCCE-AA)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Cisco Unified Contact Center Enterprise Advanced Administration v11.5 (UCCE-AA)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Administering Cisco Contact Center Enterprise (CCEA)

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Cisco Administering Cisco Contact Center Enterprise (CCEA)
Delivered OnlineFlexible Dates
Price on Enquiry

Constructive Criticism Diploma

4.3(43)

By John Academy

Description: It is no secret that one of the essential elements of a well-functioning workplace is for employees to receive regular feedback on their performance. Delivering Constructive Criticism is one of the most challenging things for anyone. The Constructive Criticism Diploma is designed to give you all the valuable knowledge and skills that will assist you with this challenging task. You will learn how criticism works and how to plan and prepare for a critique using methods that will ensure that the person on the receiving end of the criticism is driven to work towards improvement and rectify the mistakes made in the past. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Constructive Criticism Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Constructive Criticism Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Constructive Criticism Diploma Module One: Getting Started 00:05:00 Module Two: When Should Feedback Occur? 00:15:00 Module Three: Preparing and Planning 00:15:00 Module Four: Choosing a Time and Place 00:15:00 Module Five: During the Session (I) 00:15:00 Module Six: During the Session (II) 00:15:00 Module Seven: Setting Goals 00:15:00 Module Eight: Diffusing Anger or Negative Emotions 00:15:00 Module Nine: What Not to Do 00:15:00 Module Ten: After the Session (I) 00:15:00 Module Eleven: After the Session (II) 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Constructive Criticism Diploma 00:20:00 Final Exam Final Exam- Constructive Criticism Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Constructive Criticism Diploma
Delivered Online On Demand3 hours 20 minutes
£23.99