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2048 Courses delivered Online

Managing Customer Excellence Course

By Training Express

Managing Customer Excellence course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Managing Customer Excellence course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Managing Customer Excellence course are available online for you to learn at your own pace and fast-track your career with ease. Key Features CPD Accredited Managing Customer Excellence Course Instant e-certificate Fully online, interactive Managing Customer Excellence course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts with this Managing Customer Excellence Organisational & Communication Ciourse Enrol now in this Managing Customer Excellence course to excel! Managing Customer Excellence Module 01: Introduction to Customer Service Module 02: Characteristics of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate with Customers Module 05: Handling Customer Complaints Module 06: Problem-Solving Over Phone Module 07: Improving Customer Service Learning Outcomes of Managing Customer Excellence By the end of the Managing Customer Excellence course, learners will be able to: Customer Needs Analysis Boost Customer Excellence Understand the components of Customer Relationship Management (CRM) Learn High standard customer service Maintain Telephone etiquette Accreditation All of our courses are fully accredited, including this Managing Customer Excellence course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Managing Customer Excellence course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Managing Customer Excellence basics. This Managing Customer Excellence course is ideal for those who are looking to secure a role in the following fields: Sales Representatives Retail Telemarketers Front Desk Receptionists Managing Customer Excellence Customer service management Customer Account Advisor Customer Account Executive Customer Accounts Advisor Customer Consultant Customer Administrator Customer Coordinator Customer Care Customer Support Also anyone looking for the following courses can be benefited from our course too. Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements No prior degree or experience is required to enrol in this course. Career path Customer Care Operator Customer Care Representative Receptionist Medical Receptionist Customer Service Manager Restaurant Manager Customer Account Administrator Certificates Hardcopy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. PDF Certificate Digital certificate - Included

Managing Customer Excellence Course
Delivered Online On Demand
£12

A Manager's Guide in Supporting a Grieving Employee

By Online Training Academy

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards A Manager's Guide in Supporting a Grieving Employee 2:07:39 1: Module 01: Grief And Bereavement 11:53 2: Module 02: Recognising And Acknowledging Grief 04:24 3: Module 03: Understanding The Grieving Process 10:58 4: Module 04: Bereavement In An Organisation 14:17 5: Module 05: The Manager - Understanding The Role 13:22 6: Module 06: Bereaved Employees - Returning To The Work 20:12 7: Module 07: Impacts Of Grief And One's Mental Health 18:22 8: Module 08: Legal Rights - Bereavement In UK 13:54 9: Module 09: Bereavement Policy - A Guide For Employers 13:17 10: CPD Certificate - Free 07:00 Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

A Manager's Guide in Supporting a Grieving Employee
Delivered Online On Demand3 minutes
£12

Executive Secretary - Executive Assistance and Leadership Course

By Compliance Central

Turn Your Dreams into Reality with the Executive Secretary - Executive Assistance and Leadership Course Training course. This comprehensive Executive Secretary - Executive Assistance and Leadership Course online course will equip you with the knowledge and skills you need to succeed in your chosen field. Whether you're a beginner or looking to take your career to the next level, this course has covered you. Key Learning Outcomes: Understanding the core concepts and theories in your field Building your knowledge and skills through practical, hands-on learning Developing the ability to think critically and solve problems effectively Enhancing your communication skills and the ability to work effectively with others Gaining a competitive edge in your career and reaching your full potential With a flexible online format that allows you to learn at your own pace, Executive Secretary - Executive Assistance and Leadership Course training course offers a convenient and accessible way to boost your career prospects. So why wait? Enrol today and take the first step towards success! Vital Component of the Executive Secretary - Executive Assistance and Leadership Course course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Transform your career with the Executive Secretary - Executive Assistance and Leadership Course Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Executive Secretary - Executive Assistance and Leadership Course Bundle now and take the first step towards a successful and fulfilling career! Course Outline: Module 1: Introduction to Personal Assistant Module 2: Business Telephone Skills Module 3: Representing Your Boss and Company Module 4: Mail Services and Shipping Module 5: Travel Arrangements Module 6: Organising Meeting and Conferences Module 7: Time Management Module 8: Record Keeping and Filing Systems Module 9: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Professional Conduct and Ethics CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is the perfect fit for anyone seeking to start or advance in the Executive Secretary - Executive Assistance and Leadership Course industry. Whether you're a beginner or looking to expand your knowledge, this comprehensive training will provide you with the essential skills and expertise to succeed. Requirements Join the Excitement-With this Executive Secretary - Executive Assistance and Leadership Course course, there's no limit to what you can achieve. From day one, you'll be on your way to building a fulfilling career in this thriving field. No prior experience is required to enrol in this course. Career path Upon completion, you'll have the opportunity to pursue a variety of in-demand Executive Secretary - Executive Assistance and Leadership Course jobs, with endless possibilities for growth and success. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Executive Secretary - Executive Assistance and Leadership Course
Delivered Online On Demand8 hours
£12

Sales Training- CPD Certified Course

By One Education

Customers keep a business up and running, and sales keep a customer convinced & satisfied! Sale is not only about selling. It is about understanding your customers and identifying the common ground between your customer and product. this is a vital part of any business's finance. It is the key to generating revenue and selling for your business. It may sound simple and effortless, but in reality, Sales are pretty challenging. To be a proficient Sales professional, one needs a series of exceptional skills and knowledge. With the help of the course, you can learn about the essential skills and knowledge to make your mark in today's marketplace. This course will introduce you to the fundamentals and teach you how Sales & marketing work together to build and promote your products and business. You will explore various cutting-edge techniques & tips, and strategies that will help you boost your Sales. Furthermore, this course focuses on a wide range of crucial topics like a Sales funnel, email marketing, closing a Sales call, and much more. Key Advantages Boost Revenue Improve Productivity Help Close Bigger Deals Strengthen Your Organisation Help Bring In New Clients And Appease Current Ones Improve Employee Satisfaction Help Improve Employee Communication Skills Inspire Creativity Improve Understanding of Products and Services Help Companies Prosper Through Difficult Times So, hurry up! Enrol in the sales training course today and master the techniques of upscaling your business revenue. Learning Outcome Familiarise yourself with the mindset and attitude of a proficient professional. Explore the ins and outs of Sales & marketing by learning about their core concepts. Gear up with a suite of essential skills like listening, negotiation, and organisational skills. Get to know various types of Sales and marketing, including email marketing. Acquire step-by-step guidance on being a great presenter and impressing your customers. Key Benefits Instantly accessible certificate on successful completion 24/7 access to the course for 12 months Study at your own pace Full Tutor support on weekdays (Monday - Friday) Efficient assessment and instant results Here is a detailed course curriculum breakdown Introduction to Sales Growth Hypnosis Presentation Sales and Marketing Leverage and Limitations Communication Skills Sales Negotiations Dealing with Customers Handling Objections Tips and Tricks for Sale Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training makes a speciality of authentic conduct change. Sales abilities want to be learned, absorbed, and implemented at the job. Requirements There are no specific prerequisites to enrol in this course. Career path After completing this course, learners will be able to explore a number of rewarding and fascinating job opportunities. Jobs you can explore, such as- Sales Manager Sales Executive Sales Consultant Sales Construction Project Specialist

Sales Training- CPD Certified Course
Delivered Online On Demand4 hours
£12

Data Documentation and Record Keeping Course

By Training Express

Welcome to the world of Data Documentation and Record Keeping, a course meticulously designed to empower you with the indispensable skills needed in today's data-driven landscape. Dive into the heart of information management, where precision and efficiency reign supreme. This course seamlessly weaves through the intricacies of data handling, guiding you from the fundamental principles of documentation to advanced strategies that elevate your organisational prowess. As you progress, discover the art of storing and retrieving data with finesse, navigating through the labyrinth of digital landscapes. Learn to implement robust documentation strategies that transcend mere record-keeping, adding value and foresight to your data handling practices. Explore the nexus between record-keeping and compliance, gaining insights into regulatory frameworks that underpin data governance. In the realm of data security and access control, fortify your understanding of safeguarding information assets. Grasp the nuances of protecting sensitive data, equipping yourself with tools to thwart potential threats. Join this course and equip yourself not just with knowledge, but with a profound understanding of how to harness the power of data in a dynamic and secure manner. Your journey towards mastery begins here. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Data Documentation and Record Keeping Module 2: Data Collection and Organisation Module 3: Data Storage and Retrieval Module 4: Data Documentation Strategies Module 5: Record-Keeping and Compliance Module 6: Data Security and Access Control Learning Outcomes: Master data collection techniques for comprehensive information acquisition. Implement effective strategies for organised and retrievable data storage. Develop robust documentation practices to enhance data comprehension. Ensure compliance with industry standards through meticulous record-keeping. Establish advanced data security measures and access control protocols. Navigate the complexities of the evolving data landscape with confidence. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Data analysts and entry-level professionals. IT professionals seeking to enhance data management skills. Business professionals involved in data-driven decision-making. Compliance officers and regulatory affairs specialists. Information security enthusiasts. Professionals aiming to advance their career in data management. Individuals transitioning to roles requiring data expertise. Anyone keen on mastering the intricacies of data documentation and record keeping. Career path Data Analyst Compliance Officer Information Security Analyst Records Manager Database Administrator Regulatory Affairs Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Data Documentation and Record Keeping Course
Delivered Online On Demand
£12

HR Management and Effective Recruitment Techniques Course

By Training Express

Gain the expertise to excel in HR management and recruitment with our comprehensive HR Management and Effective Recruitment Techniques course. Explore modules ranging from strategic HR management to employee training and development processes. Master effective techniques to build a successful team and ensure a safe work environment. Start your journey to success today! Learning Outcomes: Develop a deep understanding of human resource management principles. Apply strategic HR management techniques to drive organisational success. Implement effective recruitment strategies to attract top talent. Master conflict management techniques to foster a harmonious work environment. Ensure employee performance and productivity through effective performance management. Create a safe and healthy work environment for employees. This comprehensive HR Management and Effective Recruitment Techniques course equips you with the essential knowledge and skills to excel in the dynamic field of human resources. Through a series of modules, you will gain a deep understanding of HR management principles, strategic approaches, and effective recruitment techniques. Learn how to navigate the challenges of people resourcing and conflict management while also mastering performance management to optimise employee productivity. Moreover, explore the crucial aspects of health and safety management to ensure a secure work environment for your team. Enrol in our HR Management and Effective Recruitment Techniques course today to take your HR career to new heights! Module 01: Introduction to Human Resources Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: The Recruitment Process Module 05: Recruitment Method Module 06: Key Skills and Issues in Recruitment Module 07: Virtual Interviewing Module 08: Negotiation Techniques Module 09: Employee On-Boarding Module 10: Key Performance Indicators for the Recruitment Industry Module 11: Employee Training and Development Process Certification Once you've successfully completed your HR Management and Effective Recruitment Techniques course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Aspiring HR professionals seeking to enhance their knowledge and skills. Managers looking to develop effective recruitment and people management techniques. Individuals interested in a career in HR management or related roles. HR professionals aiming to stay updated with the latest practices in the field. Career path HR Assistant: £20,000 - £25,000 per year HR Coordinator: £25,000 - £30,000 per year HR Manager: £30,000 - £45,000 per year Recruitment Specialist: £25,000 - £35,000 per year Performance Management Consultant: £35,000 - £50,000 per year Health and Safety Manager: £35,000 - £55,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

HR Management and Effective Recruitment Techniques Course
Delivered Online On Demand
£12

Sports Industry Insights Course

By Training Express

Are you passionate about the world of sports and eager to dive into the dynamic and fascinating Sports Industry? Our comprehensive course offers a deep exploration of the field, equipping you with essential knowledge and skills to excel in this exciting domain. Throughout this course, you will gain a profound understanding of the intricacies of Sports Management, from the fundamental principles to the global dynamics. Discover the strategic management strategies employed by leading sports organisations, explore the financial aspects, and dive into the complexities of sports leadership and management. Learn how data analytics is revolutionising the sports landscape and how to plan and promote sporting events effectively. Explore the diverse world of sports sponsorships and delve into the crucial area of sports injuries and their management. This course provides a well-rounded education in the Sports Industry, ensuring you are well-prepared for a range of roles within this thriving sector. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: What is Sports Management Module 02: Aspects of Sports Management Module 03: Professional Sports and Global Circuits Module 04: Strategic Management in Sports Module 05: The Sports Organisational Structure Module 06: Sports Finance Strategy and Analysis Module 07: Leadership and Management in Sport Module 08: Business Administration and Sports Marketing Module 09: Conflict Management Strategies Module 10: Performance Management in Sports Module 11: Using Data Analytics in Sports Module 12: Sporting Event Planning and Promotion Module 13: Sports Sponsorships and Its Types Module 14: Sports Injuries and Management Learning Outcomes: Develop a comprehensive understanding of Sports Management. Gain insights into strategic management and financial analysis in sports. Acquire leadership and management skills specific to the sports context. Master data analytics and its application in the sports industry. Learn effective event planning and promotion techniques. Explore the world of sports sponsorships and injury management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sports enthusiasts looking to turn their passion into a career. Individuals aspiring to work in sports management and administration. Professionals seeking to enhance their knowledge in the sports industry. Students and recent graduates interested in the dynamic world of sports. Career path Sports Manager Event Planner Sports Marketing Specialist Sports Data Analyst Sports Finance Analyst Sports Injury Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Sports Industry Insights Course
Delivered Online On Demand
£12

Business Management- New Manager

By Compliance Central

Are you looking to enhance your Business Management skills? If yes, then you have come to the right place. Our comprehensive course on Business Management will assist you in producing the best possible outcome by mastering the Business Management skills. The Business Management course is for those who want to be successful. In the Business Management course, you will learn the essential knowledge needed to become well versed in Business Management. Our Business Management course starts with the basics of Business Management and gradually progresses towards advanced topics. Therefore, each lesson of this Business Management course is intuitive and easy to understand. Why would you choose the Business Management course from Compliance Central: Lifetime access to Business Management course materials Full tutor support is available from Monday to Friday with the Business Management course Learn Business Management skills at your own pace from the comfort of your home Gain a complete understanding of Business Management course Accessible, informative Business Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Business Management bundle Study Business Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Business Management Course Improve your chance of gaining in demand skills and better earning potential by completing the Business Management Business Management Curriculum Breakdown of the Business Management Course Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Business Management. It is also great for professionals who are already working in Business Management and want to get promoted at work. Requirements To enrol in this Business Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Business Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Business Management. Business Development Manager: £40,000 to £80,000 per year Operations Manager: £35,000 to £70,000 per year Project Manager: £40,000 to £70,000 per year Marketing Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Business Management- New Manager
Delivered Online On Demand9 hours
£12

Admin, Secretarial & PA Diploma (Level 3) - CPD Certified

By Compliance Central

Are you looking to enhance your Admin, Secretarial & PA skills? If yes, then you have come to the right place. Our comprehensive course on Admin, Secretarial & PA will assist you in producing the best possible outcome by mastering the Admin, Secretarial & PA skills. The Admin, Secretarial & PA is for those who want to be successful. In the Admin, Secretarial & PA, you will learn the essential knowledge needed to become well versed in Admin, Secretarial & PA. Our Admin, Secretarial & PA starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson of this Admin, Secretarial & PA is intuitive and easy to understand. Why would you choose the Admin, Secretarial & PA from Compliance Central: Lifetime access to Admin, Secretarial & PA materials Full tutor support is available from Monday to Friday with the Admin, Secretarial & PA Learn Admin, Secretarial & PA skills at your own pace from the comfort of your home Gain a complete understanding of Admin, Secretarial & PA Accessible, informative Admin, Secretarial & PA learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Admin, Secretarial & PA course Study Admin, Secretarial & PA in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Admin, Secretarial & PA Improve your chance of gaining in demand skills and better earning potential by completing the Admin, Secretarial & PA Admin, Secretarial & PA Curriculum Breakdown of the Admin, Secretarial & PA Module 01: Introduction to Admin Support Assistant Module 02: Introduction to Personal Assistant Module 03: Introduction to Office Administration Module 04: Skills of an Effective Administrator Module 05: Introduction to Reception and Receptionist Module 06: Business Telephone Skills Module 07: Representing Your Boss and Company Module 08: Business Etiquette Module 09: Mail Services and Shipping Module 10: Travel Arrangements Module 11: Organising Meeting and Conferences Module 12: Diary Management and Note taking Module 13: Time Management Module 14: Record Keeping and Filing Systems Module 15: Business Writing Skills Module 16: Organisational Skills Module 17: Communication Skills Module 18: Customer Service Module 19: Effective Planning and Scheduling Module 20: Invoicing Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Admin, Secretarial & PA Diploma (Level 3) - CPD Certified
Delivered Online On Demand10 hours
£12

Workplace Stress Management Course

By Training Tale

Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Workplace Stress Management course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive Workplace Stress Management course will help you succeed when dealing with stress and eventually overcoming stressful situations. This course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of the Workplace Stress Management course, you will better understand stress management and how to apply it in real life to become stress-free. Learning Outcomes After completing this Workplace Stress Management course, the learner will be able to: Gain a thorough understanding of workplace stress. Gain in-depth knowledge about rational and irrational beliefs. Understand the ABC framework of REBT. Understand Cognitive Behavioural Therapy (CBT) in the workplace. Know how to identify and Challenge distorted negative thoughts. Why Choose Workplace Stress Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Workplace Stress Management Course 01: Workplace Stress Management Course 02: Anger Management Course 03: Level 2 Certificate in Awareness of Mental Health Problems ***Other Benefits of Workplace Stress Management Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Workplace Stress Management course] Course Curriculum of Workplace Stress Management Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts ---------------- Assessment Method After completing each module of the Manual Handling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Workplace Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Workplace Stress Management course because it does not require any advanced knowledge or skills. Career path This Workplace Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

Workplace Stress Management Course
Delivered Online On Demand15 hours
£12