Description

Managing Customer Excellence course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.

This Managing Customer Excellence course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

The training materials of this Managing Customer Excellence course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features

CPD Accredited Managing Customer Excellence Course

Instant e-certificate

Fully online, interactive Managing Customer Excellence course with audio voiceover

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Free Gifts with this Managing Customer Excellence

Organisational & Communication Ciourse

Enrol now in this Managing Customer Excellence course to excel!

Managing Customer Excellence

Module 01: Introduction to Customer Service
Module 02: Characteristics of Good Customer Service
Module 03: Customer Relationship Management
Module 04: Communicate with Customers
Module 05: Handling Customer Complaints
Module 06: Problem-Solving Over Phone
Module 07: Improving Customer Service

Learning Outcomes of Managing Customer Excellence

By the end of the Managing Customer Excellence course, learners will be able to:

Customer Needs Analysis

Boost Customer Excellence

Understand the components of Customer Relationship Management (CRM)

Learn High standard customer service

Maintain Telephone etiquette

Accreditation

All of our courses are fully accredited, including this Managing Customer Excellence course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you've successfully completed your Managing Customer Excellence course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

This course is ideal for all employees or anyone who genuinely wishes to learn more about Managing Customer Excellence basics.

This Managing Customer Excellence course is ideal for those who are looking to secure a role in the following fields:

Sales Representatives

Retail

Telemarketers

Front Desk Receptionists

Managing Customer Excellence

Customer service management

Customer Account Advisor

Customer Account Executive

Customer Accounts Advisor

Customer Consultant

Customer Administrator

Customer Coordinator

Customer Care

Customer Support

Also anyone looking for the following courses can be benefited from our course too.

Level 2 Certificate in Principles of Customer Service

Level 3 Certificate in Principles of Customer Service

Level 3 Diploma in Customer Service (RQF)

Certificate in Know Your Customer & Customer Due Diligence

Requirements

No prior degree or experience is required to enrol in this course.

Career path

Customer Care Operator

Customer Care Representative

Receptionist

Medical Receptionist

Customer Service Manager

Restaurant Manager

Customer Account Administrator

Certificates

Hardcopy Certificate

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

PDF Certificate

Digital certificate - Included

Course Images

Managing Customer Excellence Course

By Training Express

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