Booking options
£12
£12
On-Demand course
All levels
Managing Customer Excellence course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.
This Managing Customer Excellence course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
The training materials of this Managing Customer Excellence course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features
CPD Accredited Managing Customer Excellence Course
Instant e-certificate
Fully online, interactive Managing Customer Excellence course with audio voiceover
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Free Gifts with this Managing Customer Excellence
Organisational & Communication Ciourse
Enrol now in this Managing Customer Excellence course to excel!
Managing Customer Excellence
Module 01: Introduction to Customer Service
Module 02: Characteristics of Good Customer Service
Module 03: Customer Relationship Management
Module 04: Communicate with Customers
Module 05: Handling Customer Complaints
Module 06: Problem-Solving Over Phone
Module 07: Improving Customer Service
Learning Outcomes of Managing Customer Excellence
By the end of the Managing Customer Excellence course, learners will be able to:
Customer Needs Analysis
Boost Customer Excellence
Understand the components of Customer Relationship Management (CRM)
Learn High standard customer service
Maintain Telephone etiquette
Accreditation
All of our courses are fully accredited, including this Managing Customer Excellence course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you've successfully completed your Managing Customer Excellence course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
10 CPD hours / points Accredited by CPD Quality Standards
This course is ideal for all employees or anyone who genuinely wishes to learn more about Managing Customer Excellence basics.
This Managing Customer Excellence course is ideal for those who are looking to secure a role in the following fields:
Sales Representatives
Retail
Telemarketers
Front Desk Receptionists
Managing Customer Excellence
Customer service management
Customer Account Advisor
Customer Account Executive
Customer Accounts Advisor
Customer Consultant
Customer Administrator
Customer Coordinator
Customer Care
Customer Support
Also anyone looking for the following courses can be benefited from our course too.
Level 2 Certificate in Principles of Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service (RQF)
Certificate in Know Your Customer & Customer Due Diligence
No prior degree or experience is required to enrol in this course.
Customer Care Operator
Customer Care Representative
Receptionist
Medical Receptionist
Customer Service Manager
Restaurant Manager
Customer Account Administrator
Hardcopy Certificate
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
PDF Certificate
Digital certificate - Included
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