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Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.
Child Psychology with Child Counselling Unlock the secrets of young minds with our Child Psychology with Child Counselling course. Develop proficiency in Child Psychology theories and practice. Propel your career as an expert in Child Psychology and counselling. Learning Outcomes: Grasp foundational concepts in Child Psychology. Chart key milestones in Child Development. Analyse factors affecting Child Psychology. Diagnose common childhood problems through Child Psychology. Administer effective Children Counselling based on Child Psychology principles. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Child Psychology with Child Counselling: Introduction to Child Psychology: Ingest fundamental theories and frameworks in Child Psychology for a strong foundational understanding. Child Development: Trace the stages and nuances of Child Development through the lens of Child Psychology. Child Psychology Factors: Assess and identify the critical factors that influence Child Psychology. Childhood Problem: Examine and address typical childhood problems with a Child Psychology approach. Children Counselling: Implement counselling strategies effectively, supported by Child Psychology theories. Child Counsellor: Equip yourself with the tools and skills required to succeed as a Child Counsellor specialised in Child Psychology.
Family Law, Family Support Worker and Safeguarding Diploma Transform your career with our Family Law, Family Support Worker and Safeguarding Diploma. Become the Family Support Worker that families trust. Drive change as an informed and skilled Family Support Worker. Learning Outcomes: Master key Family Law principles relevant to a Family Support Worker. Address discrimination effectively as a Family Support Worker. Develop essential qualities intrinsic to an effective Family Support Worker. Deliver crisis support with a Family Support Worker's skill set. Apply safeguarding laws in your role as a Family Support Worker. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Family Law, Family Support Worker and Safeguarding Diploma: Introduction to Family Law: Acquire Family Law basics essential for a Family Support Worker's role. Discrimination in Family Law: Identify and combat discrimination through a Family Support Worker's legal understanding. Qualities of a Family Support Worker: Cultivate the character and competencies necessary to excel as a Family Support Worker. Supporting Families in Crisis: Equip yourself with crisis management techniques tailored for a Family Support Worker. Laws and Guidance on Safeguarding: Integrate safeguarding laws and guidance into your practices as a Family Support Worker. Safeguarding of Vulnerable Adults: Ensure the well-being of vulnerable adults by applying principles aligned with a Family Support Worker's responsibilities.
(HR) Human Resources: Preventing Sexual Harassment at Work Master HR guidelines on preventing workplace sexual harassment. Learn HR practices for legal compliance and effective incident response. Equip your HR toolkit with robust prevention measures. Learning Outcomes: Define HR role in sexual harassment identification. Analyze HR-related legal implications of harassment. Detect HR-critical instances of workplace harassment. Implement HR-endorsed harassment response protocols. Establish HR-driven preventive workplace measures. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit (HR) Human Resources: Preventing Sexual Harassment at Work Course Syllabus HR Guidelines for Understanding Harassment: Grasp the multifaceted HR perspectives on what constitutes sexual harassment in workplaces. Legal HR Frameworks on Harassment: Explore HR's role in understanding the legal implications and necessary compliance measures related to sexual harassment. HR Skills in Identifying Harassment: Acquire HR competency in recognizing sexual harassment instances proactively. HR Protocols for Harassment Responses: Master HR-endorsed strategies for responding to sexual harassment effectively, fostering a secure workplace. HR Measures for Harassment Prevention: Learn HR-approved proactive measures for establishing a harassment-deterrent work environment. Employee Rights Under HR: Understand the HR obligations in safeguarding the rights and protections for employees who report sexual harassment.
Employment Law Level 1 Equip yourself with advanced Employment Law insights to future-proof your career by understanding employment law and elevate your organisation's legal standing. From the pillars of Legal Recruitment Processes to the intricacies of Employment Contracts, we've got your Employment Law queries covered in our Employment Law Level 1 Training. Learning Outcomes: Evaluate disciplinary procedures in Employment Law. Explain legal recruitment requirements compliant with Employment Law 2023. Formulate compliant Employment Law practices. Utilise rights during Employment Law scenarios. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Understanding Employment Law Course Syllabus Basics of Employment Law: Understand the fundamentals and sources of UK Employment Law, including worker types and court systems. Legal Recruitment Process: Master the legal requirements for recruitment, focusing on immigrant worker programs and the impact of slow recruitment processes. Employment Contract: Grasp the essentials of employment contracts, including types, key terms, and variations for effective Employment Law compliance. Disciplinary Procedure: Learn the ACAS Code of Practice and stages of disciplinary proceedings, including penalties and appeals, for robust Employment Law adherence. National Minimum Wage: Understand wage standards, exclusions, and gender pay gaps for comprehensive Employment Law compliance. Employment Rights: Familiarise yourself with employee rights, from work hours to health and safety, for full Employment Law understanding.
