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Overview Money moves to those who manage it well. The financial analysis gives insights into a company's financial condition. Therefore, businesses can make wise economic decisions and improve their profitability and cash flow.  In this Financial Analysis Training, you'll learn how to perform financial analysis to help your business make informed choices for its economic conditions. Here, you'll learn how to prepare a balance sheet, income statement, and cash flow statement.  In addition, the course will take you through the steps in financial reporting to track and analyse your business's cash inflows and outflows. You'll also learn how to perform a profitability analysis to understand your company's ability to generate income. Finally, the course will teach you about the methods of credit analysis, equity analysis, and ratio analysis and explain how they work. Course Preview Learning Outcomes Understand the methods of financial analysis Learn how to prepare financial statements for your company Find a comprehensive guide to the balance sheet and income statement Understand the importance of cash flow statements in business Identify the methods of profitability analysis Learn about ratio analysis to evaluate a company's liquidity, solvency and profitability. Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From This Course? Financial Analysis Financial Statement Preparation Profitability Analysis Who Should Take this Financial Analysis Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Financial Analysis Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ Financial Analysis Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Financial Analyst: £32,000 to £55,000 Credit Analyst: £26,000 to £40,000 Equity Analyst: £45,000 to £80,000 Risk Analyst: £26,000 to £45,000 Investment Analyst: £32,000 to £55,000 Accountant: £24,000 to £50,000 Module 01: Introduction to Financial Analysis Introduction to Financial Analysis 00:18:00 Module 02: The Balance Sheet The Balance Sheet 00:29:00 Module 03: The Income Statement The Income Statement 00:25:00 Module 04: The Cash Flow Statement The Cash Flow Statement 00:25:00 Module 05: Financial Reporting Financial Reporting 00:26:00 Module 06: Analysing Profitability Analysing Profitability 00:22:00 Module 07: The Applications and Limitations of EBITDA The Applications and Limitations of EBITDA1 00:27:00 Module 08: Credit Analysis Credit Analysis 00:32:00 Module 09: Equity Analysis Equity Analysis 00:18:00 Module 10: Ratio Analysis Ratio Analysis 00:28:00 Assignment Assignment - Financial Analysis Training 00:00:00 Order Your Certificate and transcript Order Your Certificate QLS 00:00:00

Overview Overlooking food hygiene can cause major health implications for those who consume it. Thus, for people working in the food industry, it is mandatory to maintain proper food hygiene. Our Food Hygiene Level 3 can be your perfect hygiene guide. First, you will get an overall understanding of food safety. Then, the course will help you recognise the role and responsibilities of food handlers. In the next modules, you will learn about Food Safety Management Systems and be able to enhance your knowledge of foodborne illnesses. The course will also cover derailed lessons on waste disposal, cleaning and disinfecting. You will also develop the ability to keep the food and the preparation area pest-free.  After the completion of the course, you will receive a recognised certificate of achievement. This certificate will enhance your employability in the food industry. Course Preview Learning Outcomes Understand the basic concepts of food safety Know the role and responsibilities of food handlers Acquire a detailed understanding of the Food Safety Management System Learn about different foodborne illnesses Grasp the key skills for waste disposal, cleaning and disinfecting Build your expertise in pest management Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Food Safety Management Hygiene Maintenance Pest Management Who Should Take This Food Hygiene Level 3? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Food Hygiene Level 3 is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Food Hygiene Level 3 course will equip you with effective skills and abilities and help you explore career paths such as  Chef Food Safety Officer Restaurant Stuff Caterer Restaurant Owner Module 01:Introduction to Food Safety Introduction to Food Safety 00:08:00 Module 02:Contamination Contamination 00:15:00 Module 03:Food Poisoning and other illnesses Food Poisoning and other illnesses 00:11:00 Module 04:Food Safety Management Systems (FSMS) and HACCP Food Safety Management Systems (FSMS) and HACCP 00:08:00 Module 05:Laws and Legislation Laws and Legislation 00:18:00 Module 06:Personal Hygiene Personal Hygiene 00:11:00 Module 07:Pest Management Pest Management 00:09:00 Module 08:Roles and Responsibilities of Food Supervisors and food handlers Roles and Responsibilities of Food Supervisors and food handlers 00:07:00 Module 09:Training and Supervising Staff Effectively Training and Supervising Staff Effectively 00:06:00 Module 10:Waste Disposal, Cleaning and Disinfection Waste Disposal, Cleaning and Disinfection 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Who doesn't want beautiful skin and hair without suffering from the side effects of chemicals? Organic cosmetics can make it possible; hence, it has such high demand. If you are planning to be a part of this growing industry, our Organic Cosmetics Formulation Training is the ideal training place for you. In this course, you will get introduced to the ABCs of organic cosmetics formulation. The informative modules will educate you on different parts of our skin. You will be able to learn about the natural ingredients used in different beauty products. The course will also cover lessons on organic makeup and body, skin and hair care products. Through this course, you will develop the skills required for quality control, safety assessment, and marketing.  So, if you are ready to embark on a journey in the beauty industry, enrol now! Course Preview Learning Outcomes Learn the fundamentals of organic cosmetics formulation Enhance your knowledge of skin and skin health Get introduced to the natural ingredients used in cosmetics Learn about the formulation of organic body, skin and hair care products Deepen your understanding of organic make-up Develop the skills for quality control, safety assessment, and preservation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Organic cosmetics formulation Quality control Safety assessment Preservation Who Should Take This Organic Cosmetics Formulation Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Organic Cosmetics Formulation Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Organic Cosmetics Formulation Training will equip you with effective skills and abilities and help you explore career paths such as  Cosmetic formulator Quality controller Product development manager Consultant Module 1: Introduction to Organic Cosmetics Formulation Introduction to Organic Cosmetics Formulation 00:21:00 Module 2: Skin Science Skin Science 00:25:00 Module 3: Natural Ingredients in Organic Cosmetics Natural Ingredients in Organic Cosmetics 00:33:00 Module 4: Organic Facial Skincare Products Organic Facial Skincare Products 00:36:00 Module 5: Organic Body Care Products Organic Body Care Products 00:21:00 Module 6: Organic Hair Care Products Organic Hair Care Products 00:19:00 Module 7: Organic Makeup Products Organic Makeup Products 00:35:00 Module 8: Preservation and Stability of Organic Cosmetics Preservation and Stability of Organic Cosmetics 00:23:00 Module 9: Quality Control and Safety Assessment Quality Control and Safety Assessment 00:21:00 Module 10: Advanced Organic Cosmetics Formulation Advanced Organic Cosmetics Formulation 00:21:00 Module 11: Marketing and Branding Organic Cosmetics Marketing and Branding Organic Cosmetics 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Self-defence is when someone defends himself in dangerous or unexpected situations. However, self-defence is not just learning about the physical acts but also it is also about learning the self discipline, evaluate the essence of violence to practice defensive skills. If you are someone who wants to prevent suffering from potential danger in your life, then you should learn self-defence techniques. To have an in-depth learning about self-defence, this complete course will also teach you the skills, knowledge and information about self-defence. Learning both the basics and techniques of self-defence will truly help build your senses that could help defend yourself.  Who is the course for? Individuals who are prone to encountering different kinds of people and want to be secured and assured with their self-defense skills. Anyone who is interested in Basic Personal Safety. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Complete Self Defence Course will be very beneficial and helpful to everyone since everyone's concern these days is about safety and security. It will also benefit people with careers in: Group Exercise Instructor Martial Arts Teacher Self Defence Instructor. Self Defence Basics Introduction to Self Defence 00:15:00 Legal Aspects 00:15:00 Protecting Yourself 01:00:00 Self-Defence Basics 00:15:00 Advanced Self Defence Techniques 01:00:00 Krav Maga 00:30:00 Self Defence Essentials Introduction 00:15:00 Why Self Defence 01:00:00 Difference Between Martial Arts And Self Defence 01:00:00 Effect Of Body Postures And Body Tools 00:30:00 Placement And Hits 00:30:00 Ways To Escapes From Basic Holds 00:30:00 Wrapping Up 00:15:00 Self Defence Techniques Self Defence Basics 01:00:00 Martial Arts Basics 01:00:00 Getting Away 01:00:00 A Look At Kung Fu 01:00:00 Using Your Body in The Right Way 00:30:00 Choosing A Style To Study 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Complete Self Defence Course 00:30:00 Final Exam Final Exam- Complete Self Defence Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Aside from the fact that it can be great fun, did you know that working with animals can reduce blood pressure? This Pet Sitting and Dog Walking Diploma Course is designed for individuals who want to set up a professional pet sitting or dog walking business. Are you an animal lover and dog owner who is considering a new career or hobby? This training course will give you the skills and practical knowledge you need to provide expert care for your four-legged friends. This course will provide insight into dog walking and pet sitting, covering fundamental topics such as animal first aid, animal behaviour and animal psychology. Throughout this course, you will learn professional dog walking and dog grooming techniques with the use of practical examples. You'll also learn how to care for different types of pets, such as fish, rabbits, guinea pigs, dogs, birds and cats. Towards the end of the course, you'll get expert advice on setting up your own pet care business, from marketing strategies to pricing and costs. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Pet Sitting and Dog Walking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Pet Sitting and Dog Walking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Pet Sitting 00:30:00 The Importance of Safety 00:30:00 Dog Walking 00:45:00 Pre-Service Visit 00:30:00 Forms and Record Keeping 00:30:00 Pet Sitting Duties & Time Allocation 00:20:00 The Importance of Securing Animals During Transport 00:30:00 What kind of food will you choose for your pets? 00:15:00 Preventing your pet from high temperature in warm hot months 00:20:00 Nutrients to Supply Pets with Food Made at Homes 01:00:00 Tips to Make Excellent Quality Food 00:30:00 Classification of Fish 01:00:00 The Process of Caring for Rabbits and Guinea Pigs 00:30:00 REPTILES, LIZARDS AND TURTLES 00:30:00 Birds Care 00:30:00 Understanding Pets Ailments and Symptoms 00:45:00 Emergency Care 01:00:00 Setting up your Pet Sitting and Dog Walking business 00:45:00 Marketing Strategies 00:30:00 Pricing & Costs 00:45:00 Mock Exam Mock Exam - Pet Sitting and Dog Walking Diploma 00:20:00 Final Exam Final Exam - Pet Sitting and Dog Walking Diploma 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Are you new to public speaking? Or do you just want to be confident in speaking in front of people? Or are you someone who just want to influence people? What are you waiting for? Learn how to be a confident Public Speaker and influence your audience with your Public Speaking Prowess in this course now! Description: Public speaking is one of the most important and most dreaded forms of communication. It is an important way of communication that focuses on individual's direct speech to a certain audience in a structured and well-organized manner to be able to influence or entertain them. As connecting with people might be difficult at times, it will be easier for you to be confident on this if you learn how to communicate successfully through public speaking. If you are having difficulties communicating and connecting with your audience, or if you are having trouble making your own speech, then this course will surely help you with that! This course will also help you in overcoming your fears in public speaking and prepare yourself in creating visual aids that are effective in relaying your message to your audience. Who is the course for? Professionals who want to learn how to communicate effectively through public speaking and to be able to communicate their message to a large audience. Or anyone who has an interest in communication through public speaking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Diploma in Public Speaking will be very beneficial and helpful to professionals, especially to the following careers: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Part One: The Foundations of Public Speaking Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Part Two: Preparing Your Speech Select The Topic 01:00:00 Analyze The Audience 01:00:00 Part Three: Developing Your Speech Organize The Speech 01:00:00 Outline The Speech 00:30:00 Part Four: Presenting Your Speech Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Mock Exam Mock Exam- Diploma in Public Speaking 00:30:00 Final Exam Final Exam- Diploma in Public Speaking 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

The aim of the "Role of Finance in Health and Social Care" course is to provide learners with an understanding of the financial management practices and principles in the health and social care sector. The course aims to equip learners with knowledge of how to manage finances effectively within the context of a health and social care organization, and to develop an understanding of financial reporting, budgeting, and cost management. After the successful completion of the course, you will be able to learn the following: Essential Aspects of Accounting and Financial Management. Concept Of Revenue Cycle Management. Step of The Revenue Cycle Management. Skills Needed for Accounting in Health Care. Role of Health Care Accountant. Concept of Healthcare Audit. Types of Healthcare Audit. Steps of Financial Audit in Healthcare Sectors. Steps in Financial Analysis. Healthcare Financial Statement. Financial Ratios in Health Care Organisations. Concept of Healthcare Benchmarking. Types of Healthcare Benchmarking. "Role of Finance in Health and Social Care" is a course that explores the importance of finance in the delivery of health and social care services. The course covers topics such as budgeting, financial management, resource allocation, and financial reporting. It provides students with an understanding of how financial decisions impact the provision of quality care and the sustainability of healthcare organizations. Students also learn about the legal and regulatory frameworks that govern financial practices in health and social care settings. The course is designed to equip students with the skills and knowledge needed to make informed financial decisions and to contribute to the effective management of healthcare organizations. The aim of the "Role of Finance in Health and Social Care" course is to provide learners with an understanding of the financial management practices and principles in the health and social care sector. The course aims to equip learners with knowledge of how to manage finances effectively within the context of a health and social care organization and to develop an understanding of financial reporting, budgeting, and cost management. Through this course, learners will also gain insight into the role of finance in decision-making and resource allocation in the health and social care sector. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Role of Finance in Health and Social Care - N Self-paced pre-recorded learning content on this topic. Role of Finance in Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting