61461 Courses delivered Online

Follow-through with customers after the sale ensures that all the work you did up front not only sticks but produces additional sales. Up-selling works best when suggesting something related or like the original purchase. Discover you could up-sell before, during or after the sale. We will guide you to move from hunting to harvesting a client and how to sell more in less time. Learning Objectives Explain the importance of follow-through, Initiate and work up-selling opportunities, Establish an automated follow-up system Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will show you how to engage audiences throughout your presentation by being interactive and keeping it conversational. Understand how to keep your verbal, vocal, and visual messages congruent to increase likeability, believability, credibility, and persuasiveness. Be prepared and think through the presentation from start to finish and anticipate any problems. Learning Objectives Define the new language in sales persuasion, Identify the three V's of communication, Select objectives for your presentation, Analyze your audience Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Arguments are used to persuade and contain a claim and conclusion and explanations are used to increase understanding by finding the best reasoned answer through a learning process. Understand the four steps for optimal understanding and how to use questioning to increase your level of understanding. Discover the power of reflection as it will help you to make the correct decisions. Learning Objectives Explain the difference between arguments and explanations, Apply four steps to optimal understanding Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how you can identify the four buying styles from the definite-maybe buyers, impulse buyers, investigators and hard-bargainers. Discover the various strategies to apply to each of the buying styles and how to manage them. Learning Objectives Describe clues for identifying the four buying styles, Implement strategies how develop behavioral flexibility to confirm more sales, Explain the effects of stress on buying decisions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the six common excuses for unethical behavior and what are the three most pervasive ethical misconducts. Discover the ultimate guidelines for managing ethical conduct and how to show empathy, get the truth, and be sensible. Always focus on responsibility, respect and results for leading your business ethically. Learning Objectives Recognize six common excuses for unethical behavior, Define the components of ethical conduct, Implement the Three R's for leading ethically Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Compliments are verbal or written expressions of admiration, praise, recognition, honor, congratulations, affection, or encouragement. An empowered compliment is an expression of appreciation that can cultivate confidence and creative contributions for both the sender and receiver. Benefit from our steps to deliver an empowered compliment. We will also show you the importance of acknowledging a compliment when one is offered. Learning Objectives Explain the benefits of compliments, Effectively receive a compliment, Write an empowered Thank You note Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help. Learning Objectives Explain the challenges of getting appropriate help, Apply guidelines for getting help, Describe working with gender style differences Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You will be an example and catalyst for the change process. If people note that you are against the change you will not meet your desired goal. This course will help you to focus on implementing six targets for change and what the outcome will look like. You will learn an approach to initiate change following five criteria for worthwhile results. Learning Objectives Identify the primary role of leaders, Apply six targets for change, Apply five criteria for worthwhile results, Explain the importance of continuous learning for leaders Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams