2533 Courses delivered Online

Overview The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is aimed for people who are responsible for maintaining the quality of assessment within an organisation or assessment centre. You will be able to evaluate knowledge and develop an understanding of the concepts and methods that support internal quality assurance of assessment by completing this qualification. You'll also learn how to assess the work of a learning and development practitioner who is in charge of internal assessment quality assurance.So gear up and join up right away! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF). Description Learners must accomplish all 2 mandatory units to achieve a total credit of 12.From this course, you will: Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment. Internally manage relevant information and improve the quality of assessment. Understand techniques and criteria for monitoring the quality of assessment internally. Acknowledge the context and principles of internal quality assurance. Plan the internal quality assurance of assessment Be able to evaluate requirements for information management, data protection and confidentiality. Qualification Purpose The goal of this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) qualification is to certify competence in an occupational position to the relevant requirements. It is aimed at people who are responsible for maintaining and improving assessment quality within an organisation or assessment centre. Progression Successful learners can progress to other qualifications such as: Focus Award Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice (RQF) Focus Award Level 4 Diploma in Learning and Development (RQF) Who is this course for? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is designed for people who desire to work as quality assurance employees. Individuals who want to get a sought-after assessment certificate, as well as the necessary knowledge and understanding required of quality assurance employees, will profit from this excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. Total Qualification Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 120 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 90. Method of Assessment: The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) certification, you would be eligible to function as a competent professional as: Professional EQA Professional IQA Practitioner Course Curriculum 20 sections • 45 lectures • 10:50:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Getting Started - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Self-Assessment Grid: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •Guidance For Achieving Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit: 00:25:00 •Assessment Plan: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:15:00 •Key Concepts and Principles of IQA: 00:20:00 •Planning IQA Activities: 00:20:00 •Standardising Assessment and IQA Practice: 00:10:00 •IQA Records: 00:10:00 •Making IQA Decisions and Providing Feedback: 00:20:00 •Evaluating IQA Practice, and Continuing Professional Development: 00:05:00 •IQA Roles and Responsibilities: 00:05:00 •Quality Assurance Cycle: 00:10:00 •Table of Example IQA Records: 00:05:00 •Managing Risks: 00:05:00 •Equality and Diversity, and The Equality Act 2010: 00:10:00 •Equality and Diversity - Glossary of Terms: 00:15:00 •Templates - A full set of IQA Plans and Records: 00:00:00 •A full set of completed examples of IQA Plans and Records: 00:20:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Completed Example of a Standardisation Record for Assessed Work: 00:05:00 •Template - Personal Development Plan: 00:00:00 •Completed Example of a Personal Development Plan: 00:05:00 •Template - Continuing Professional Development Record: 00:00:00 •Completed Example of a Continuing Professional (CPD) Development Record: 00:05:00 •Template - Reflective Learning Journal: 00:00:00 •Completed Example of a Reflective Learning Journal (RLJ): 00:05:00 •Preparing for an EQA Visit: 00:10:00 •Checklist for Equality and Diversity: 00:10:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:40:00 •Key Concepts and Principles of IQA: 00:55:00 •Planning IQA Activities: 00:50:00 •Standardising Assessment and IQA Practice: 00:50:00 •IQA Records: 00:50:00 •Making IQA Decisions and Providing Feedback: 01:15:00 •Evaluating IQA practice, and Continuing Professional Development: 01:15:00 •Self-Assessment Grid: Internally Assure The Quality Of Assessment: 00:00:00 •Guidance For Achieving The Internally Assure The Quality Of Assessment Unit: 00:20:00 •Assessment Plan: Internally Assure The Quality Of Assessment: 00:00:00 •Observation And Question Checklist For IQA Unit Two: Internally Assure The Quality Of Assessment: 00:00:00 •Assessment - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF): 00:00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! The hustle and bustle of the airport is like a symphony. Each module of our Airport Operations Training course is a note, and together they create the harmonious flow of a well-run airport. Whether you're a seasoned airport professional or just starting your career, this course is your ticket to success. Our course modules cover everything you need to know to keep an airport running smoothly. From customer service to security operations, emergency situations to weather control operations, and sustainable airport operations, we've got you covered. Our course content is designed to provide you with a comprehensive understanding of airport operations, so you can confidently take on any challenge that comes your way. Our course is perfect for those who are looking to expand their knowledge or those who are just starting out in the industry. You don't need to worry about having any previous experience or practical knowledge. Our theoretical approach is designed to give you a deep understanding of the concepts and principles behind airport operations. So, whether you're looking to enhance your career prospects or simply want to learn more about airport operations, our Airport Operations Training course is the perfect choice for you. Enrol today and soar to new heights! This Certificate in Airport Operations at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes Upon completion of the course, you will be able to: Understand the key components and operations of an airport. Identify and manage emergency situations in an airport and on an aircraft. Demonstrate knowledge of airport security protocols and procedures. Develop sustainable practices for airport operations. Implement effective customer service techniques in an airport environment. Analyse and respond to weather control operations in an airport setting. ****Course Curriculum**** Here is the curriculum breakdown of this Airport Operations Training: Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Airport Operations at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path This course will be beneficial for anyone looking to pursue a career as: Airport Customer Service Agent (£18,000 - £22,000) Airport Operations Coordinator (£22,000 - £30,000) Airport Security Officer (£21,000 - £28,000) Airport Emergency Response Coordinator (£26,000 - £36,000) Certificates Certificate of completion Digital certificate - £10 Certificate in Airport Operations at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Airport Operations at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £89 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPDQS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world is a thriving ecosystem in the UK. Did you know that according to the Federation of Small Businesses, there are over 5.5 million businesses in the UK, employing over 60% of the workforce? Have you ever wondered how these businesses function or how they make crucial decisions? This Business Studies course will equip you with the knowledge and skills to navigate the exciting world of commerce. This Business Studies course delves into the core functionalities of a successful business. You'll explore operations management, project management, and business process improvement methods. Learn how businesses plan and forecast operations to meet demand, and how they measure and improve performance. Gain insights into financial management, including cash flow, credit control, and risk mitigation strategies. The course also covers the crucial aspects of the business environment, human resource management, and exceptional customer service practices. Courses included in this Package: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Business Management Course 03: Business Law Learning Outcomes of Business Studies Apply operations management principles for efficient production. Develop project plans and manage resources for successful completion. Analyze business processes and identify areas for improvement. Implement strategies for financial management and risk mitigation. Manage human resources effectively to create a motivated workforce. Design and deliver exceptional customer service experiences. Enrolling in this Business Studies course is an investment in your future. With the valuable knowledge and skills you'll gain, you'll be well-positioned to thrive in a dynamic business environment. Take the first step towards a rewarding career in business-enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05- Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Business Management Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Strategic Analysis And Product Scope Module 05: Project Management Module 06: Business Development And Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management Of Cash And Credit Module 11: Managing Risk And Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation And Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Studies course. This course is open to everybody. Entrepreneurs Business Owners Career Changers Students Professionals Managers Requirements You will not need any prior background or expertise to enrol in this Business Studies Skills. Career path This Business Studies course will allow you to kickstart or take your career in the related sector to the next stage. Business Analyst Project Manager Human Resources Marketing Manager Finance Officer Business Owner Certificates CPD Accredited Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.