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17095 Courses delivered Online

Effective Administrative Management Strategies

By NextGen Learning

Administrative Management is concerned with designing and managing the whole structure of an organisation. It involves monitoring the day-to-day activities of an organisation to ensure continuous succession in today's fast-paced environment. It's the most vital formula for running a business smoothly. In the Effective Administrative Management Strategies course, you will grasp all the aptitude and knowledge required to master administrative management skills and apply them to allow your company to thrive. Administrative Management is a substantial theory that focuses on creating a legitimate administrative structure, manifesting a proper hierarchy of authority, and proposing the key functions and appropriate division of labour across the company. It's a strategy to ensure optimum profit of a company with utmost usage of resources availing minimum cost. Explore a necessary learning experience and gain excellent administrative & leadership skills to enhance your company's productivity. You will also master problem-solving skills and deal with time management, travel arrangement, record keeping and business writing in this thorough course. Enrol now to present yourself as a resourceful Administrative Manager and elevate your company's reputation. Learning Outcome Learn the basic theories behind successful administrative Management Attain the skills to be a first-class administrator Represent your boss and company to clients vigorously Organise staff travel and arrange executive meetings Keep accurate records and file them correctly Acquire the knowledge to communicate well & inscribe formal business correspondence Ensure excellent customer service for internal & external clients Exhibit the ability to handle internal finances and petty cash funding What will Make You Stand Out? On completion of this Effective Administrative Management Strategies online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Effective Administrative Management Strategies Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Etiquette Module 04: Business Telephone Skills Module 05: Representing Your Boss and Company Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meeting and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Effective Administrative Management Strategies course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Effective Administrative Management Strategies course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Effective Administrative Management Strategies course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Effective Administrative Management Strategies
Delivered Online On Demand8 hours
£12

Phone-Based Customer Service Training

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand3 minutes
£12

Basic Telephone Etiquette Skills

By Online Training Academy

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basic Telephone Etiquette Skills
Delivered Online On Demand1 hour 54 minutes
£12

Warehouse Management, Manual Handling & Warehouse Safety Training - CPD Certified

By Online Training Academy

In today's modern world, Warehouse Management, Manual Handling & Warehouse Safety Training Course holds paramount importance due to the burgeoning logistics and e-commerce sectors. With the rapid expansion of online retail and distribution networks, proficient Warehouse Management and Manual Handling skills are indispensable. This Warehouse Management, Manual Handling & Warehouse Safety Training course equips individuals with the necessary knowledge and techniques to efficiently organize, control, and supervise warehouse operations, ensuring optimal inventory management and smooth logistics flow. Given the increasing demand for skilled professionals in warehouse management across the UK, this training offers lucrative job opportunities with an average annual salary ranging from £25,000 to £35,000, depending on experience and location. Moreover, mastering manual handling techniques reduces the risk of workplace injuries, promoting a safer working environment and boosting productivity. Participants also gain a competitive edge in the job market, enhancing their employability and career prospects. Overall, investing in Warehouse Management, Manual Handling & Warehouse Safety Training Course not only opens doors to rewarding employment opportunities but also ensures workplace safety and efficiency, making it an invaluable asset in today's competitive landscape. Key Features This Warehouse Management, Manual Handling & Warehouse Safety Training Course Includes: This Warehouse Management Course is CPD Certified Free Certificate from Reed CIQ Approved Warehouse Management Course Developed by Specialist Lifetime Access Course Curriculum Warehouse Management, Manual Handling & Warehouse Safety Training Course Module 01: Foundations of Warehouse Management Module 02: Establishing Safety Protocols Module 03: Advanced Handling Techniques Module 04: Strategic Inventory Control Module 05: Creating a Safe Warehouse Environment Module 06: Holistic Health and Safety Management Module 07: Proactive Hazard Identification Module 08: Emergency Response Excellence Learning Outcomes This Warehouse Management, Manual Handling & Warehouse Safety Training Course Comes with: Apply safety foundations in warehouse management, ensuring secure and efficient operations. Master handling techniques for optimal manual material movement within warehouse environments. Demonstrate proficiency in inventory management for streamlined and organised warehouse logistics. Implement warehouse safety fundamentals to create a secure working environment. Execute health and safety management principles to safeguard personnel and resources. Identify and address hazards promptly through a comprehensive understanding of warehouse risks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Warehouse Management, Manual Handling & Warehouse Safety Training 1:58:05 1: Module 1: Foundations of Warehouse Management Preview 12:51 2: Module 2: Establishing Safety Protocols 16:12 3: Module 3: Advanced Handling Techniques 21:02 4: Module 4: Strategic Inventory Control 09:53 5: Module 5: Creating a Safe Warehouse Environment 20:15 6: Module 6: Holistic Health and Safety Management 16:57 7: Module 7: Proactive Hazard Identification 10:38 8: Module 8: Emergency Response Excellence 08:17 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? Warehouse Management, Manual Handling & Warehouse Safety Training Course Warehouse supervisors seeking advanced safety and management knowledge. Logistics professionals desiring expertise in warehouse safety and handling techniques. Workers involved in manual handling eager to enhance safety and efficiency. Small business owners aiming to establish effective warehouse safety protocols. Individuals transitioning to roles with warehouse management and safety responsibilities. Career path Warehouse Management, Manual Handling & Warehouse Safety Training Course Warehouse Manager - £30K to 45K/year. Logistics Coordinator - £25K to 35K/year. Health and Safety Officer - £28K to 40K/year. Inventory Control Specialist - £26K to 38K/year. Warehouse Supervisor - £24K to 35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Warehouse Management, Manual Handling & Warehouse Safety Training - CPD Certified
Delivered Online On Demand2 hours
£12

Warehouse Management, Manual Handling & Warehouse Safety Training - CPD Certified

By Online Training Academy

In today's modern world, Warehouse Management, Manual Handling & Warehouse Safety Training Course holds paramount importance due to the burgeoning logistics and e-commerce sectors. With the rapid expansion of online retail and distribution networks, proficient Warehouse Management and Manual Handling skills are indispensable. This Warehouse Management, Manual Handling & Warehouse Safety Training course equips individuals with the necessary knowledge and techniques to efficiently organize, control, and supervise warehouse operations, ensuring optimal inventory management and smooth logistics flow. Given the increasing demand for skilled professionals in warehouse management across the UK, this training offers lucrative job opportunities with an average annual salary ranging from £25,000 to £35,000, depending on experience and location. Moreover, mastering manual handling techniques reduces the risk of workplace injuries, promoting a safer working environment and boosting productivity. Participants also gain a competitive edge in the job market, enhancing their employability and career prospects. Overall, investing in Warehouse Management, Manual Handling & Warehouse Safety Training Course not only opens doors to rewarding employment opportunities but also ensures workplace safety and efficiency, making it an invaluable asset in today's competitive landscape. Key Features This Warehouse Management, Manual Handling & Warehouse Safety Training Course Includes: This Warehouse Management Course is CPD Certified Free Certificate from Reed CIQ Approved Warehouse Management Course Developed by Specialist Lifetime Access Course Curriculum Warehouse Management, Manual Handling & Warehouse Safety Training Course Module 01: Foundations of Warehouse Management Module 02: Establishing Safety Protocols Module 03: Advanced Handling Techniques Module 04: Strategic Inventory Control Module 05: Creating a Safe Warehouse Environment Module 06: Holistic Health and Safety Management Module 07: Proactive Hazard Identification Module 08: Emergency Response Excellence Learning Outcomes This Warehouse Management, Manual Handling & Warehouse Safety Training Course Comes with: Apply safety foundations in warehouse management, ensuring secure and efficient operations. Master handling techniques for optimal manual material movement within warehouse environments. Demonstrate proficiency in inventory management for streamlined and organised warehouse logistics. Implement warehouse safety fundamentals to create a secure working environment. Execute health and safety management principles to safeguard personnel and resources. Identify and address hazards promptly through a comprehensive understanding of warehouse risks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Warehouse Management, Manual Handling & Warehouse Safety Training 1:58:05 1: Module 1: Foundations of Warehouse Management Preview 12:51 2: Module 2: Establishing Safety Protocols 16:12 3: Module 3: Advanced Handling Techniques 21:02 4: Module 4: Strategic Inventory Control 09:53 5: Module 5: Creating a Safe Warehouse Environment 20:15 6: Module 6: Holistic Health and Safety Management 16:57 7: Module 7: Proactive Hazard Identification 10:38 8: Module 8: Emergency Response Excellence 08:17 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? Warehouse Management, Manual Handling & Warehouse Safety Training Course Warehouse supervisors seeking advanced safety and management knowledge. Logistics professionals desiring expertise in warehouse safety and handling techniques. Workers involved in manual handling eager to enhance safety and efficiency. Small business owners aiming to establish effective warehouse safety protocols. Individuals transitioning to roles with warehouse management and safety responsibilities. Career path Warehouse Management, Manual Handling & Warehouse Safety Training Course Warehouse Manager - £30K to 45K/year. Logistics Coordinator - £25K to 35K/year. Health and Safety Officer - £28K to 40K/year. Inventory Control Specialist - £26K to 38K/year. Warehouse Supervisor - £24K to 35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Warehouse Management, Manual Handling & Warehouse Safety Training - CPD Certified
Delivered Online On Demand2 hours
£12

Phone-Based Customer Service Training

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£12

Basic Telephone Etiquette Skills

By Online Training Academy

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basic Telephone Etiquette Skills
Delivered Online On Demand1 hour 54 minutes
£12

Level 2 Food Hygiene and Safety for Catering Course

By Training Express

The Level 2 Food Hygiene and Safety for Catering course is designed to provide catering staff and food service professionals with an in-depth understanding of safety regulations, procedures and guidelines, under the guidelines of The Food Safety Act 1990. In accordance with UK food hygiene and food safety regulations, all staff who handle or serve food must be aware of the risks and how to minimise them, in order to maintain an excellent standard of hygiene and prevent the spread of bacteria. This food safety course covers personal hygiene best practice, cleaning procedures, pest control and contamination prevention. Learning Outcomes By the end of the food hygiene and food safety course, learners will be able to: Understand the risks of a poor food hygiene and food safety system Work in compliance with The Food Safety Act 1990 to ensure a high standard of service Demonstrate a solid understanding of pest control and contamination prevention procedures Ensure that work surfaces and equipment are well-maintained and clean at all times Implement an effective food safety management system in the workplace Maintain an excellent standard of personal hygiene in the workplace Key Features: Accredited, quality CPD training Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Course material developed by qualified professionals Self-paced learning accessible via laptop, tablet and smartphone 24/7 Learning assistance and tutor support Discounts on bulk purchases Level 2 Food Hygiene and Food Safety Course Curriculum Module 1: Introduction to food safety Module 2: Bacteria and Microbiological Hazards Module 3: Physical, Chemical and Allergenic Hazards Module 4: Food Poisoning and Control Measures Module 5: Food Spoilage and Food Storage Module 6: Personal Hygiene Module 7: HACCP and Food Premises Module 8: Cleaning & Food safety Module 9: Reopening and Adapting Your Food Business During COVID-19 Accreditation This food safety course is fully CPD UK accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your food safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our food safety certifications have no expiry dates, although we do recommend that you renew them every 12 months. This Basic Food Safety course is also audited and approved by Environmental Health Officers. Our course modules have been independently reviewed and are verified as containing the essential knowledge to achieve the level of training described. Please Note: this is not a regulated course. To get a professional qualification, please check: Food Safety Level 4 Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in HACCP for Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF) food critic Level 2 CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Level 2 Food Hygiene and Safety for Catering training course applies to those in the following professions: Kitchen Managers Staff who are responsible for handling low-risk or wrapped foods (category A) Front-of-house employees, such as waiting or check-out staff Back-of-house employees, such as kitchen porters or warehouse staff Career path Food safety Supervisor Chef Waiter Barista Food Delivery man Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Level 2 Food Hygiene and Safety for Catering Course
Delivered Online On Demand
£12

Administration and HR (Human Resources) Course

By One Education

Human Resources and Administration have created a great opportunity for an excellent career path. Every organisation requires office admin, administrators, and HR managers to run the organisation smoothly. Companies are paying a handsome range of salaries as well. It may be an excellent option for anyone to start his career in this position. If you wish to take a chance on the next recruitment for HR & Administration, then you are exactly on the right spot now!!! One Education offers this Administration and HR (Human Resources) extensive course to nourish your skills and make you confident for the next step. Accreditation of CPD Quality Standards (CPD QS) assures that the Administration and HR (Human Resources) course training and learning activities are relevant, reliable, and up to date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) With exclusive 18 fully detailed audio-visual modules, this Administration and HR (Human Resources) course covers all the relevant topics to HR professionals and administrators professions. From beginners to advanced ways of learning allows you to gather a better understanding of Administration and HR (Human Resources). Course Curriculum Module 1: Skills of an Effective Administrator Module 2: Business Writing Skills Module 3: Communication Skills Module 4: Business Etiquette Module 5: Organising Meetings and Conferences Module 6: Diary Management and Note-taking Module 7: Time Management Module 8: Record Keeping and Filing Systems Module 9: Organisational Skills Module 10: Effective Planning and Scheduling Module 11: Introduction to Human Resource Module 12: Employee Recruitment and Selection Procedure Module 13: Employee Training and Development Process Module 14: Performance Appraisal Management Module 15: Employee Relations Module 16: Motivation and Counselling Module 17: Ensuring Health and safety at the Workplace Module 18: Employee Termination Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assures the Administration and HR (Human Resources) course training and learning activities are relevant, reliable, and up to date. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Administration and HR (Human Resources) course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Administration and HR (Human Resources) course is designed for everyone. There are no formal entry requirements, so anyone is welcome to join. Career path Successful completion of the Administration and HR (Human Resources) Course will equip learners with many invaluable skills and provide them with an opportunity to seize great opportunities, such as - HR Administrator HR & Admin Office Administration Human Resource Officer Office Assistant Human Resource Manager Personal Assistant

Administration and HR (Human Resources) Course
Delivered Online On Demand9 hours
£12

Flight Attendant: Cabin Crew

By NextGen Learning

Do you want to enjoy your career and have the chance to travel freely around the world? Then a career as a flight attendant is ideal for you. Examine the path to becoming a competent flight attendant with this Basic Training for Flight Attendant. This Basic Training for Flight Attendant will give you excellent insights into cabin crew life. It will introduce you to the responsibilities of a cabin crew and provide excellent interview tips to stand out from other applicants. Throughout the Flight Attendant : Cabin Crew course, you'll learn many things, such as how to communicate with passengers effectively, administer first aid during in-flight medical events and handle fire. Learning Outcomes By the end of this Flight Attendant : Cabin Crew Course, you will: Learn how to administer first aid during in-flight medical events Be able to prepare for a cabin crew interview Find the grooming guidelines for cabin crew Improve your communication skills as a cabin crew Understand how to provide the best customer service What will Make You Stand Out? On completion of this Basic Training for Flight Attendant online course, you will gain: CPD QS Accredited Flight Attendant course After successfully completing the Flight Attendant Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Flight Attendant Course has no additional cost. 24x7 Tutor Support You can study and complete the Flight Attendant course at your own pace. Course Curriculum Flight Attendant: Cabin Crew Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Enroll in our Flight Attendant : Cabin Crew course today! Show off your new skills with a certificate of completion. After successfully completing the Flight Attendant course, you can order your CPD Accredited Certificates as proof of your achievement. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Flight Attendant : Cabin Crew Course the Right Option for You? This Basic Training for Flight Attendant course is open to everybody. You can access the Flight Attendant course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enroll in this Basic Training for Flight Attendant : Cabin Crew course. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this Flight Attendant : Cabin Crew course at your own pace. Career path The aim of this exclusive Basic Training for Flight Attendant : Cabin Crew course is to help you toward your dream career. So, complete this Flight Attendant : Cabin Crew course and enhance your skills to explore opportunities in relevant areas.

Flight Attendant: Cabin Crew
Delivered Online On Demand13 hours
£12