Ensure your work environment and business is operating at its full potential by taking our best-selling Workplace Productivity Training Course. It can be all too easy to let quality and standards slip in an organisation during difficult times. This can then lead to ongoing problems with customer service expectations and marketplace reputations. You can prevent or stop this potential slide into trouble with this comprehensive tutorial. Each interactive module can be taken online from any location and focuses on a vital component of organisational management and planning. By completing this training, you will be in a position to excel in any supervisory or managerial role in a result-driven company. You will be shown ten ways to quickly improve productivity, alongside helpful tips for organisational changes and communication techniques that will make the tasks easier. Aspects and recommendations for time management are presented, as well as essential methods for preventing conflict from disrupting work routines. You will also be given a masterclass in the factors of health, safety, and wellness in the workplace, in addition to the importance of handling stress and anxiety in today's ever-changing society. The course provides a total learning experience that any serious business person will find invaluable. If you want to inspire the best in your business, look to the future and enrol today. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Workplace Productivity Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Workplace Productivity Training course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assessment To successfully complete the Workplace Productivity Training course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Workplace Productivity Training course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Ways to Improve Workplace Productivity Ways to Improve Workplace Productivity 00:30:00 Module 02: Organisational Skills to Improve Productivity Organisational Skills to Improve Productivity 00:10:00 Module 03: Productive Communication Skills in the Workplace Productive Communication Skills in the Workplace 00:15:00 Module 04: Productive Time Management Productive Time Management 00:30:00 Module 05: Conflict Management Conflict Management 00:05:00 Module 06: Health, Safety and Wellness in the Workplace Health, Safety and Wellness in the Workplace 00:15:00 Module 07: Managing Stress and Coping Anxiety in the Workplace Module 07: Managing Stress and Coping Anxiety in the Workplace 00:10:00 Mock Exam Mock Exam - Workplace Productivity Training 00:20:00 Final Exam Final Exam - Workplace Productivity Training 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Recent studies have shown a significant surge in demand for professionals skilled in Hospitality Management, HR Management, and Office Administration. With the global economy rebounding post-pandemic, industries are gearing up for growth, particularly in the service sector. In light of this, our Hospitality Management and HR management bundle offers a comprehensive suite of courses tailored to equip individuals with the expertise required to thrive in these dynamic fields. The Hospitality Management, HR Management with Office Administration QLS Endorsed Diploma bundle encompasses a diverse range of topics crucial for success in today's competitive job market. From mastering the intricacies of HR Management to honing skills in Hospitality Management and Office Administration, this bundle provides a holistic approach to professional development. Furthermore, with additional modules focusing on personal growth and career advancement, participants can elevate their capabilities to excel in various roles within these industries. In this bundle, learners will delve into the fundamentals of Hospitality Management, exploring topics such as restaurant management, catering management, and customer service. Simultaneously, they will gain insights into HR Management, delving into areas such as HR audit and delegation skills. Moreover, the inclusion of Hospitality Management and HR management courses on office management and administration ensures that learners are equipped with the necessary organizational and administrative skills vital for success in any workplace setting. QLS Endorsed Courses: Course 01: Advance Certificate in Office Management & Administration at QLS Level 3 Course 02: Certificate in HR Management at QLS Level 3 Course 03: Diploma in Hospitality Management at QLS Level 5 CPD QS Accredited Courses: Course 04: Certificate in HR Audit Course 05: Delegation Skills Course 06: Travel and Tourism Course 07: Leisure Management Course 08: Concierge Course 09: Restaurant Management Course 10: Catering Management Course 11: Customer Service Diploma Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. Hospitality Management, HR Management with Office Administration QLS Endorsed Diploma. Learning Outcomes: Gain a comprehensive understanding of Hospitality Management principles and practices. Develop essential Hospitality Management and HR management skills, including HR audit and delegation techniques. Acquire proficiency in office management and administration. Enhance personal development through Hospitality Management and HR management courses focused on career planning, networking, and confidence-building. Master time management techniques to boost productivity and efficiency. Learn strategies for anxiety and stress management to maintain well-being in a demanding professional environment. In this comprehensive Hospitality Management and HR management courses, participants will embark on a journey through the core principles and practices of Hospitality Management, HR Management, and Office Administration. Through engaging modules, learners will delve into the intricate workings of the hospitality industry, understanding the dynamics of restaurant and catering management, as well as the nuances of providing exceptional customer service. They will explore the fundamentals of HR management, including the crucial aspects of HR audit and delegation skills, enabling them to effectively manage human resources within organizations. Moreover, participants will gain invaluable insights into office management and administration, acquiring essential organizational skills and administrative techniques vital for success in any workplace environment. Through a combination of theoretical knowledge and practical applications, learners will develop a holistic understanding of these fields, equipping them with the expertise needed to excel in their careers and make meaningful contributions to their respective industries. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? After successfully completing the Hospitality Management and HR management course, you should be able to: Aspiring professionals seeking to enter the hospitality industry. Individuals aiming to advance their careers in Hospitality Management and HR management. Office administrators looking to enhance their skills and qualifications in Hospitality Management and HR management. Students pursuing a comprehensive diploma in Hospitality Management and HR management endorsed by QLS. Professionals seeking personal growth and career development opportunities. Anyone interested Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment Career path This Hospitality Management and HR management course will help you to develop your knowledge to pursue different careers, such as: Hospitality Manager HR Coordinator Office Manager Catering Supervisor Customer Service Manager HR Auditor Administrative Assistant Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
Description Macrobiotic Diploma Contemporary researches suggest that today's lifestyle and diet are the prime causes of several diseases and health conditions such as premature ageing. Macrobiotics is the field that aims to address these health conditions by modifying an individual's diet by including the required healing food items. In essence, macrobiotics encourages excellent health by implementing an approach to change the lifestyle. Macrobiotics is more than just changing diets and adding foods. Instead, it develops an understanding of how the food, lifestyle, and environment can positively or negatively influence a person's mind, body, feelings, emotions, and overall health. The Macrobiotics Diploma course is perfect for those interested in dieting and nutrition. It introduces the tremendous difference macrobiotics can create in one's health and well-being. The course will also provide a deep understanding of the significance of consuming proper, healthy, and nutritional food and the consequences of overly consuming modern-day junk food. This Macrobiotics Diploma course offers the ultimate guide to the proper nutritional intake of food on different levels to match all requisites and teaches the direct causes of several health conditions. It also shows the immediate causes of several severe conditions caused due to eating unhealthy foods. Macrobiotics promotes nutritious and natural whole-grain food items, proteins, fresh vegetables, sea vegetables, et cetera to rejuvenate and replenish the mind and body. Let macrobiotics cleanse the entire system from all the poisons and toxins that pollute the body through the harmful lifestyle. The macrobiotic lifestyle can remarkably change a person's energy levels within a few weeks. By eliminating the toxic substances and toxins that one puts into their body through frequent carbohydrates, salt, and sugar, one can improve their mental and physical health. This Macrobiotics Diploma programme is suitable for anyone seeking a macrobiotics profession or wanting to learn more about macrobiotics. The Macrobiotic Diploma course is designed to suit nutritionists and therapists and complete beginners. The Macrobiotic Diploma course presents macrobiotics as a lifestyle that takes eating habits, behaves, and lives daily. It is ideal for all who wish to relish their lives by finding balance and reducing stress. Macrobiotics is a method that focuses on preventing the occurrence of diseases. One can complete this course at home, as it's a distance e-learning course. What you will learn 1:Macrobiotics 2:Whole Grains Beans and Vegetables 3:Nightshades Fruits and Sugars 4:Animal foods Fats and Seasonings 5:Everyday Eating 6:Diets 7:Natural Hormone Balance 8:Natural Supplements 9:Meditation and Exercise 10:Taking Care of Pets Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will take you to the next level of your aromatherapy expertise. You will explore the art and science of aromatic healing on a deeper level, as you dive into advanced essential oil branding techniques and specialised applications. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamental of aromatherapy and carrier oils Know what to look for when buying essential oils and how to store them Understand how Lavander play a vital role to treat bites and stings Know how to diffuse essential oils with cats in the house Recognise various ways to extract essential oils Know how to work safely with essential oil Identify the various ways to apply and incorporate aromatherapy Know how to relieve stress and insomnia using aromatherapy Learn how aromatherapy is used to treat musculoskeletal and respiratory system disorder Understand how aromatherapy is used to treat swelling, edema and cellulite Recognise the use of aromatherapy in treating digestive system disorders Learn how to treat skin disorders such as dermatitis/eczema, psoriasis, and other skin conditions Know how to treat female reproductive disorders such as PMS, menopause, and painful periods Why Advanced Diploma in Aromatherapy Course right for you? This interactive online advanced diploma in aromatherapy courses is beneficial for spa therapists, aromatherapists or for those who want to have a broader understanding of aromatherapy, how to use these aromatic essential oils and implement them into their daily lives. This course will help you understand the functions of essential oils, and how to combine them to treat various skin conditions and disorders such as respiratory system disorder, musculoskeletal system disorder, lymphatic system disorder, digestive system disorder, and female reproductive disorder. This course covers different ways to apply aromatherapy, including how aroma therapy helps relieve stress, insomnia, headaches, arthritis, bruise, sinusitis, asthma, etc. You will learn how essential oil is absorbed into our bloodstream as well as the various ways to extract the essential oils. This advanced diploma in aromatherapy courses will also help you understand the safety precautions that are required to be taken while working with and using essential oil. Upon successful completion of this advanced diploma in aromatherapy courses, you will have deep knowledge of aromatherapy, the benefits of lavender oil, essential oil safety, how to treat various disorders using aromatherapy, and much more. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Advanced Diploma in Aromatherapy Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction To Aromatherapy Introduction Before We Start What is Aromatherapy Where Do Certain Plants Have Essential Oils Why Does the Cost of Essential Oils Vary So Much What to Look for When Buying Essential Oils How Essential Oils Can Be Adulterated I Just Bought Some Fake 'pure' Essential Oils! Storing Your Essential Oils Dilution Rates Carrier Oils and What I Think is the Best for Massage Best Carrier Oils for Skin Conditions and Small Areas What on Earth Do These Words Mean Lavender- The Most Versatile Oil Ever! If I Only Had Lavender Oil, What Can I Do With It A Quick Word About Whether to Use Lavender Neat (Undiluted) or Not. Treating Bites and Stings With Lavender Lots of Great Ways to Use Lavender in Your Daily Life. Diffusing Essential Oils With Cats Should You Diffuse Essential Oils With Cats in the House Essential Oils-How They Are Absorbed Into Our Bloodstream How Does Aromatherapy Affect Our Minds and Bodies What is the Quickest Base to Get the E.O.s Into Your Bloodstream How to Increase Your Absorption Rate Even More The Garlic Test The Various Ways To Extract Essential Oils What You Will Learn in This Section The Steam and Water Distillation Process Cold Expressio Solvent Extraction Carbon Dioxide(CO2) Extraction Enfleurage Summary Essential Oil Safety Using Essential Oils Safely is Paramount Some Good News for People With High Blood Pressure A Word About Using Citrus Oils and Photosensitivity Oils That Must Be Avoided in Pregnancy and Nursing Mothers. What You Should Not Do The Various Way To Apply Aromatherapy Introduction to the Ways to Apply Your Aromatherapy A Word About Aromatherapy Baths Warm and Cold Compresses Roller Balls Bath and Body Products Small Topical Creams, Oils and Lotions Foot Baths Steam Inhalation Diffusers/inhalation The Diffusers That I Prefer and Why. Full Body Massage Room Sprays To Summarize the Best Ways to Apply Aromatherapy for the Various Conditions Helping Stress And Insomnia What We Are Going to Go Through From Now on Let's Take a Look at Stress A Handy List of Essential Oils for Emotional States Using Aromatherapy for Stress and Insomnia Let's Use This Knowledge in a Practical Situation Musculoskeletal System Disorders What You Are Going to Learn in This Section How to Treat Acute Injuries How to Treat Chronic Pain Headaches How to Treat Arthritis If I Had Just 1 Essential Oil to Treat Pain With, It Would Be This One A 2018 Study on Knee Osteoarthritis Pain Using Lavender A Study that increased Athletic Performance With Aromatherapy Bruises Varicose Veins Lymphatic System Disorders Treating Swelling, Edema and Cellulite Respiratory System Disorders Treating Respiratory Disorders Treating Sinusitis Treating Asthma Treating Chronic Bronchitis Treating Hayfever Treating Allergies With the Big 4 Essential Oils Digestive System Disorders Digestive Disorders in General Treating Nausea Treating Irritable Bowel Syndrome (IBS) Treating Constipation Treating Weight Loss Treating Female Reproductive Disorders Treating Dysmenorrhea (Painful Periods) Treating PMS Treating Menopause Treating Skin Disorders Looking at Treating Certain Skin Conditions A Handy List Of essential Oils For Skin Types Treating Dermatitis/Eczema Studies on Using Sandalwood for Eczema and Psoriasis Treating Psoriasis Studies Using tea Tree EO for Acne Treating Hair Loss and Scalp issues Treating Burns Treating Scars Treating Athletes Foot ( Tinea Pedis) Some Studies Have Shown Effective Treatments With Wrinkles Make Your Own Anti-aging Serum Stretch Marks Oil Hand Sanitizer Spray Congratulations! You Have Completed the Course. Who should take this course? This advanced diploma in aromatherapy courses is primarily aimed at: Aestheticians Herbalists Spa Therapists Aromatherapists Aspiring Aromatherapists Owners of an aromatherapy clinic Anyone interested to learn about aromatherapy However, this course is not restricted to any single profession or field of work. This course is ideal for everyone who wants to gain knowledge about aromatherapy and develop the practical skills necessary to apply it in their daily life. Entry Requirements There are no academic entry requirements for this advanced diploma in aromatherapy courses, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This advanced diploma in aromatherapy courses assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. It would help if you also got yourself registered with our Aromatherapy Courses Online Mega Bundle. This bundle includes various courses covering different aspects of aromatherapy, from basic principles to advanced techniques. It's a great way to expand your knowledge and skills in this field. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What is the best aromatherapy course? The best is the one that is affiliated with a professional body, such as the Federation of Holistic Therapists and the International Federation of Aromatherapists (IFA). According to some studies, there are 2 excellent internationally recognised diploma courses affiliated with the International Federation of Aromatherapists: 1. The Aromatherapy Diploma (level 4 diploma) and 2. The Professional Essential Oils Therapy (PEOT) Diploma. which focuses on the in-depth study of essential oils and carrier oils and their applications. How do online courses work? Online courses typically work by providing educational content and resources related to the practice of therapy through an online platform. Interested students enrol in an online course on the website and they get access to the learning materials such as video lectures, e-books, quizzes etc. After completing the course learners receive a certificate as evidence of their completion. How long is an oil therapy course? The duration of the course depends on the level of the course. For example, a basic or introductory course is usually shorter in duration, ranging from a few hours to a few weeks. On the other hand, a professional or advanced course ranges from several months to a year longer. How do I become an aromatherapist? Here are some steps you can take to start your career as an aromatherapist: 1. Pursue a program: If you don't have healthcare experience, Pursue a program with an emphasis on human anatomy and physiology. 2. Complete a program: pursue a program approved by the Alliance of International Aromatherapists (AIA) or the National Association for Holistic Aromatherapy (NAHA). 3. Earn your certification: After completing your training, take the Aromatherapy Registration Council (ARC) certification exam and earn your certification. 4. Look for work as an aromatherapist: Once you receive your certification, start your job search. Many aromatherapists open their own private practices. How much do aromatherapists make? Aromatherapists, like many other healthcare practitioners, can earn a good living. The income in this profession may vary depending on the level of expertise and if the therapist runs his/her own business or works for someone else. The amount they earn may also vary depending on where they work and the services they normally serve patients.
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
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Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
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When you enrol in UK Payroll Training for HR Online Training, you'll receive 50 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this UK Payroll Training for HR Career Bundle: Course 01: Payroll: Payroll Management Course 02: Sage Payroll Training Course 03: Xero Accounting & Bookkeeping Course Course 04: Xero Advisor Course 05: Quickbooks Bookkeeping Course 06: Level 3 Certificate in Principles of Human Resource (HR) Practice Course 07: Key Performance Indicators Professional Course 08: Admin, Secretarial & PA Course 09: Office Administration & Skills Diploma Course 10: HR Training: Handling Violence in Workplace Course 11: Sexual Harassment in the Workplace Course 12: Strategies & Skills for Recruitment Course 13: Diploma In UK Employment Law Course 14: Commercial Law Course 15: Business Law: Applied Fundamentals Course 16: Business Administration Course 17: Anti-Money Laundering (AML) Course 18: Corporate Risk And Crisis Management Course 19: Accountancy at QLS Level 5 Diploma Course 20: Managerial Accounting Training Course 21: Applied Accounting Course: Mastering Financial Management Course 22: Accounts Payable Clerk Training Course 23: Making Budget & Forecast Course 24: Cost Control Process and Management Course 25: Tax Accounting Diploma Course 26: Introduction to VAT Online Training Course 27: Corporate Finance: Working Capital Management Course 28: Level 4 Diploma Accounting and Business Finance Course 29: Finance Assistant Training: Level 1 & 2 Certification Course 30: Understanding Financial Statements and Analysis Course 31: Financial Accounting Course 32: Financial Modelling for Decision Making and Business plan Course 33: Financial Analysis for Finance Reports Course 34: Excel for Bookkeeping Course 35: Bookkeeping Tool : Google Sheets Course 36: Financial Modelling Using Excel Course 37: Microsoft Excel Complete Course Course 38: Ultimate Microsoft Excel For Business Bootcamp Course 39: Excel Data Analysis Course 40: Craft Excel Pivot Tables for Data Reporting Course 41: Microsoft Excel Training: Depreciation Accounting Course 42: Google Data Studio: Data Analytics Course 43: SAP S4HANA Controlling - Cost Centre Accounting Course 44: SAP Controlling (CO) - Product Costing S4HANA Course 45: Finance: Financial Risk Management Course 46: Leadership & Management Course 47: Decision-Making in High-Stress Situations Course 48: Negotiation Skills Certificate Course 49: Document Control Course 50: Workplace Confidentiality With UK Payroll Training for HR, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in UK Payroll Training for HR today and take the first step towards achieving your goals and dreams. Why buy this UK Payroll Training for HR? Free CPD Accredited Certificate upon completion of UK Payroll Training for HR Get a free student ID card with UK Payroll Training for HR Lifetime access to the UK Payroll Training for HR course materials Get instant access to this UK Payroll Training for HR course Learn UK Payroll Training for HR from anywhere in the world 24/7 tutor support with the UK Payroll Training for HR course. Start your learning journey straightaway with our UK Payroll Training for HR Training! UK Payroll Training for HR premium bundle consists of 50 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of UK Payroll Training for HR is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the UK Payroll Training for HR course. After passing the UK Payroll Training for HR exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 500 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This UK Payroll Training for HR course is ideal for: Students seeking mastery in UK Payroll Training for HR Professionals seeking to enhance UK Payroll Training for HR skills Individuals looking for a UK Payroll Training for HR-related career. Anyone passionate about UK Payroll Training for HR Requirements This UK Payroll Training for HR doesn't require prior experience and is suitable for diverse learners. Career path This UK Payroll Training for HR bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.