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**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Elevate your career in real estate with the Estate Agent Diploma - CPD Certified. This comprehensive diploma offers essential knowledge and skills to shine as an estate agent. Whether you're aiming for a new job or seeking a promotion, this course is designed to give you a competitive edge in the real estate industry. Gain the expertise you need to stand out and advance in your career as a proficient estate agent. The Estate Agent Diploma covers a wide range of skills, from fundamental to advanced, ensuring you have a thorough understanding of the real estate market. By mastering various aspects of property sales, management, and client relations, you'll be well-equipped to navigate the complexities of the industry. This diploma not only enhances your professional abilities but also adds significant value to your resume. Throughout the programme, you will develop crucial competencies for success as an estate agent while gaining valuable career insights. You'll build a strong foundation and sharpen your skills, providing you with a clear path for future growth. By the end of the Estate Agent Diploma, you'll be prepared to excel in the competitive real estate sector and achieve your career goals. Along with this Estate Agent Diploma course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Estate Agent Diploma Bundle Consists of the following Premium courses: Course 01: Real Estate Agents | Online Course Course 02: Property Law and Legislation Course 03: Understanding Wills and Probate Laws - Level 2 Course 04: Conveyancing- Online Diploma Course Course 05: Sales: Psychology of Customers Course 06: Social Housing and Tenant Management Level 2 Course 07: Residential Property Sales Course 08: Mortgage Adviser Course Course 09: Customer Service Training Complete Diploma Course 10: Effective Communication Skills Diploma Course 11: Complete Communication Skills Master Class for Life As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Estate Agent Diploma to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Key Features of the Course: FREE Estate Agent Diploma - CPD Certified certificate Get a free student ID card with Estate Agent Diploma - CPD Certified training (£10 applicable for international delivery) Lifetime access to the Estate Agent Diploma - CPD Certified course materials The Estate Agent Diploma - CPD Certified program comes with 24/7 tutor support Get instant access to this Estate Agent Diploma - CPD Certified course Learn Estate Agent Diploma - CPD Certified training from anywhere in the world The Estate Agent Diploma - CPD Certified training is affordable and simple to understand Learning Outcomes: Gain a comprehensive understanding of estate agent responsibilities and real estate market dynamics. Master key aspects of property law and legislation affecting real estate transactions. Develop expertise in conveyancing processes and property sales procedures. Understand the psychological principles behind customer behaviour in real estate. Learn effective techniques for managing social housing and tenant relations. Enhance communication skills crucial for estate agents, including customer service and negotiation strategies. Description The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Real Estate expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Real Estate Agents | Online Course An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiation Selling Property: Finding the Buyers Letting Property Technologies Regulations How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Estate Agent Diploma is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path opportunities in the real estate sector: Estate Agent: £25,000 - £40,000 Property Manager: £30,000 - £45,000 Conveyancer: £35,000 - £55,000 Mortgage Advisor: £30,000 - £50,000 Residential Sales Negotiator: £25,000 - £38,000 Customer Service Manager: £30,000 - £50,000 Certificates Certificate of completion Digital certificate - Included

Do you love to write? Do you want to write something creative and useful in your own style and help your readers to learn something new?  In this digital era, people love to learn on the internet. A good read always attracts more readers. If you want to be a successful blogger, you need to know the basics of how to write a blog and more. In this Blogging Course Level 3, you'll learn appropriate blogging skills which will help your blog to be unique, engaging and entertaining.  Besides, you'll learn some techniques to promote your blog, which is very crucial for becoming a successful blogger. Furthermore, you'll learn how to write problem-solving blogs and attract more people to get success in a very short time.  If you want to get a broad understanding of blogging, improve your professional skills and improve your chances of better-earning potential, why not give this course a try. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design Blogging Course Level 3 provides a wealth of knowledge in blog writing and promoting your blogs. This is a well-structured course which is suitable for anyone interested in blogging. The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. We teach through a combination of: Video lessons Online study supplies Mock tests Multiple-choice evaluation Certification After completing the course successfully, you'll get an e-certificate. If you desire a print copy of the certificate, we can send it to you by post. For this, you will need to pay a minute amount of additional cost, which is £9.99 and PDF Certificate is available at £4.99. Who is this course for? Blogging Course Level 3 is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is needed from this complete blogging course. This is an excellent opportunity for all students from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one.

Course Overview The Adobe Premiere Pro CC course is designed to provide learners with a comprehensive understanding of the software's advanced features, enabling them to create and edit professional-quality videos. Through this course, students will gain the essential skills to work efficiently with various multimedia elements, enhance their video editing techniques, and explore key tools such as colour correction, sound editing, and effects application. This course offers practical insights into working with Adobe Premiere Pro, equipping learners to create high-impact, visually appealing content. Upon completion, students will be proficient in all key aspects of video editing, ready to apply their skills in various industries such as film production, marketing, and online media. Course Description This Adobe Premiere Pro CC course takes an in-depth approach to mastering the video editing software. Learners will explore a range of topics, from setting up the workspace and understanding the interface to advanced techniques such as multi-camera editing, transitions, and colour grading. The course also covers sound editing, the use of effects, and tips for efficient workflows. Students will develop proficiency in editing both short and long-form content, ensuring that they are capable of handling a variety of editing tasks. With a focus on developing professional skills, learners will gain the confidence to use Adobe Premiere Pro CC for a wide array of video production needs. By the end of the course, learners will be well-equipped to produce polished video content for different platforms, making them highly marketable in the creative and media industries. Course Modules Module 01: Introduction to Adobe Premiere Pro CC Module 02: Setting up the Workspace and Interface Module 03: Importing and Organising Media Module 04: Basic Editing Tools and Techniques Module 05: Working with Audio Module 06: Transitions and Effects Module 07: Colour Correction and Grading Module 08: Advanced Video Editing Techniques Module 09: Multi-Camera Editing Module 10: Exporting and Rendering Video Projects Module 11: Working with Titles and Graphics Module 12: Final Project and Portfolio Development (See full curriculum) Who is this course for? Individuals seeking to enhance their video editing skills. Professionals aiming to develop expertise in video production. Beginners with an interest in video editing and media production. Creative individuals interested in improving their technical video editing abilities. Career Path Video Editor Content Creator Multimedia Specialist Film Production Assistant Digital Media Producer Marketing Video Editor Post-production Specialist

Course Overview This comprehensive course on "Complete After Effects for Graphic Design" is designed to equip learners with the skills necessary to use After Effects effectively in graphic design. Covering everything from creating visual effects and patterns to generating artwork from scratch, this course helps learners develop a deep understanding of After Effects tools and techniques. Learners will gain the confidence to create sophisticated animations and special effects that enhance their design projects. With practical lessons and a focus on industry-relevant skills, this course provides invaluable value to anyone looking to strengthen their graphic design capabilities using After Effects. Course Description In this course, learners will dive deep into the essential features of After Effects, including creating special effects, working with patterns and textures, and generating artwork from minimal input. The course takes a structured approach, starting with a solid introduction to After Effects, followed by advanced techniques for creating visually engaging content. By the end of the course, learners will be able to produce impressive animations and effects for use in graphic design projects. Throughout the course, learners will refine their understanding of animation principles and the software's advanced features, equipping them with the skills to implement creative ideas in a professional context. Course Modules Module 01: Introduction Introduction to After Effects interface Understanding key concepts in animation and motion design Navigating the timeline and workspace Module 02: Creating Special Effects Using effects and presets Creating cinematic effects for design Layering techniques and animation adjustments Module 03: Creating Patterns and Textures Working with textures and patterns Developing seamless loops and animated backgrounds Customising effects to suit design projects Module 04: Generating Artwork from (Almost) Nothing Techniques for generating artwork using basic shapes Exploring fractal animations and procedural design Using plugins to expand creative possibilities Module 05: Where to Go from Here Understanding next steps in advancing your After Effects skills Recommended resources for further learning Tips for building a professional portfolio (See full curriculum) Who is this course for? Individuals seeking to enhance their graphic design expertise. Professionals aiming to integrate animation and effects into their design projects. Beginners with an interest in digital design and animation. Designers wishing to improve their proficiency with After Effects. Career Path Graphic Designer Motion Graphics Designer Visual Effects Artist Animation Artist Digital Content Creator

Course Overview The Basics of Dog Grooming course offers a comprehensive introduction to the essential principles and practices of grooming dogs effectively and safely. Designed to equip learners with a strong foundation, this course explores every aspect of the grooming process, from the historical importance of grooming to modern health assessments and the correct use of grooming tools. By completing this course, learners will develop the confidence and knowledge to approach dog grooming with professionalism and care. The practical value lies in understanding how grooming contributes to animal wellbeing, hygiene, and overall appearance. Learners will gain insights into basic grooming techniques, handling grooming-related emergencies, and maintaining high standards of safety and comfort for pets. Whether for personal development or professional ambition, this course lays the groundwork for future expertise in dog grooming, enhancing career prospects and personal enrichment. Course Description The Basics of Dog Grooming course delves deeper into the knowledge and techniques required for effective grooming practices. It begins with an exploration of the history and purpose of grooming, highlighting its role in maintaining canine health and appearance. Learners will progress through essential topics such as conducting pre-grooming health assessments, preparing the grooming area, and selecting the appropriate tools and equipment. The course then covers core grooming techniques, providing guidance on coat maintenance, nail trimming, and ear cleaning. Attention is also given to managing grooming emergencies, ensuring that learners are prepared for unexpected challenges. Throughout the course, participants will build key competencies needed to support canine welfare, hygiene, and presentation. Delivered in a clear and structured format, the course ensures learners gain the theoretical understanding necessary to pursue further training or entry-level roles within the dog grooming industry. Course Modules Module 01: History and Purpose of Dog Grooming Module 02: Pre-Grooming Health Assessment Module 03: Prepping the Grooming Area Module 04: Required Tools and Equipments for Grooming Module 05: Basic Grooming Techniques Module 06: Grooming Emergencies (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of dog grooming and pet care. Professionals aiming to strengthen their foundational skills within the animal care industry. Beginners with an interest in entering the field of dog grooming and canine wellbeing. Pet owners looking to better understand grooming practices for their own dogs. Career Path Dog Grooming Assistant Professional Dog Groomer (after further study and certification) Pet Care Specialist Animal Welfare Worker Canine Beauty Consultant Pet Spa or Grooming Salon Employee

Course Overview Unlock the transformative power of Neuro-Linguistic Programming (NLP) with this dynamic course designed to equip learners with practical frameworks for personal and professional development. Covering the core principles, models, and techniques of NLP, this training enables individuals to improve communication, enhance self-awareness, and foster behavioural change. Learners will explore how language and thought patterns influence actions, developing strategies to set goals, resolve conflicts, and build better relationships. Whether you are looking to enrich your leadership skills, strengthen your emotional intelligence, or support others through coaching, this course offers valuable tools that can be immediately applied across a variety of settings. By the end of the programme, learners will have a solid foundation in NLP methodologies, with the ability to analyse behaviours, shape outcomes, and inspire transformation in themselves and others. Course Description The NLP Training course offers a comprehensive exploration of the foundational theories and practical applications of Neuro-Linguistic Programming. Learners will delve into key topics such as sensory acuity, representational systems, rapport-building, reframing techniques, and anchoring positive states. Through a structured and engaging learning experience, participants will uncover how internal language patterns affect emotional and behavioural responses, and how these can be influenced for personal advancement or supporting others. Emphasis is placed on building a flexible mindset, enhancing communication skills, and mastering strategies for behavioural change. Suitable for both newcomers and professionals across various fields, the course fosters critical thinking and effective interaction techniques. On completion, learners will have developed a strong command of NLP tools, empowering them to foster positive change, support professional growth, and improve interpersonal dynamics in multiple settings. Course Modules Module 01: Introduction to Neuro-Linguistic Programming Module 02: Understanding Human Communication and Behaviour Module 03: Building Rapport and Enhancing Relationships Module 04: Language Patterns and Persuasion Techniques Module 05: Anchoring and Emotional State Management Module 06: Setting Goals and Achieving Outcomes with NLP (See full curriculum) Who is this course for? Individuals seeking to enhance personal and professional communication. Professionals aiming to improve leadership and coaching skills. Beginners with an interest in behavioural psychology and communication models. Anyone aspiring to build stronger relationships and promote positive change. Career Path Life Coach NLP Practitioner Human Resources Specialist Counselling and Mental Health Support Worker Training and Development Professional Sales and Marketing Executive Leadership and Management Consultant

Course Overview Laws of attraction are used in every aspect of our life, but very few people understand it. A positive impression can open multiple opportunities for you, make people around you happy and boost your personal growth. Learn how you can use laws of attraction for your benefit from this Law of Attraction : The Magic Way to Develop positive Attitude course and be able to understand and communicate with people better. In this Law of Attraction : The Magic Way to Develop positive Attitude course, you will learn what laws of attraction are, how it works and how it can help you. You will understand your desires and goals, how to manifest your dream life, the practices to use laws of attraction, incorporating laws of attraction in your daily life and many other techniques that will lead you to be a successful person and achieve your goal easily. This course will teach you to discover your preferences to use laws of attraction effectively and help you to advance in your career. The step-by-step procedures and bite-sized lessons will clear your ideas and make your understanding better. Learning Outcomes Understand the laws of attraction Be able to use the law of attraction in your behavior and attitude Be able to express your feeling to others Understand what you want and how you want to achieve your dreams Learn how to manifest your dream life Be able to use laws of attraction to set your goals Familiarize with various exercises that will help you practice laws of attraction Who is this course for? This course is for those who want to learn about positive attitudes and make a strong and positive impression on others. You will learn how law of attraction works and how you can use it to improve your attitude. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Law of Attraction : The Magic Way to Develop positive Attitude is a useful qualification to possess and would be beneficial for any related profession or industry such as: Administrators HR Professionals Personal Assistants Receptionists Managers Business Owners Introduction to Laws of Attraction Masterclass Introduction 00:06:00 Module 01: Clarify Your Desires Clarify Your Desires 00:04:00 Principles of Clarity 00:05:00 How Meditation Helps You Get Clarity 00:04:00 How do you want your life to feel? 00:05:00 Using the Law of Attraction for Joy, Relationships, Money & Success 00:04:00 3 Steps To Find Love Using The Law Of Attraction 00:05:00 Module 02: Ways to Practice the Laws of Attraction Ways to Practice the Laws of Attraction 00:05:00 Visualize 00:03:00 Do a Meditation to Boost Energy 00:03:00 Look At Affirmations On Your Phone 00:02:00 Gratitude Journal 00:04:00 Spread Positivity 00:03:00 Module 03: Incorporating the Laws of Attraction in Your Daily Life Incorporating the Laws of Attraction in Your Daily Life 00:05:00 Unwavering Desire 00:04:00 Conceptualization and Imagination 00:05:00 Affirmations 00:04:00 Profound Belief 00:04:00 Manifestation 00:04:00 Module 04: How to Manifest Your Dream Life How To Manifest Your Dream Life 00:05:00 How And Why Does The Law Of Attraction Work 00:04:00 Make your decision 00:04:00 Practice unconditional love 00:03:00 Open up to the possibilities 00:04:00 Experience the reality of your desires 00:04:00 Module 05: Using the Laws of Attraction When Setting Goals Using the Laws of Attraction When Setting Goals 00:05:00 How To Figure Out What You Really Want 00:05:00 Find-Tuning Your Goal 00:04:00 Knowing When And How To Review 00:04:00 Believe that it's coming 00:04:00 Work on it 00:04:00 Module 06: Exercises to Help Manifest the Laws of Attraction Exercises to Help Manifest the Laws of Attraction 00:03:00 Make a Vision board 00:03:00 Live as if it is Already Real 00:05:00 Make a to-do List 00:04:00 Make a Wish List 00:04:00 Practice Meditation 00:04:00 Module 07: Conclusion Review 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The reality is there's continually some little way you can enhance for yourself and other individuals. No matter how experienced you think you are, there will still be unending little things you can do to improve a move to make yourself improve. You have to find the indicators that will tell you that you are actually moving forward and that you have developed in every aspect of your life. In this course, you will be able to become empowered to develop yourself and putting yourself out there to improve to its maximum potential. You will be able to do self-development through visualization and affirmation in this course by picturing yourself in the scene that has helped many individuals throughout the years develop a positive personality. Through perception, one can go any place rationally and utilize the implementers by affirming what they need from life, to arrive. Utilizing the perception and affirmatives provided in this course, you can advance toward a positive future while building up your internal identity. Self-advancement begins in the womb and conveys forward over the span of one's life. All through this stage, one learns, while picking up information from encounters and occasions seen by the eye. Who is the course for? Professionals, Trainers, and Individuals who want to be expert in positive self-development. Anyone who wants to know to manage their life and self-development. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Self Development will be useful and would be beneficial for every kind of occupations and careers like: Employees General Managers Management Directors Top Executives And Much More. Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 00:45:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 00:30:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Development of Self Esteem INTRODUCTION 01:00:00 LOW SELF-ESTEEM? Why It Occurs? 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in Self Development 00:20:00 Final Exam Final Exam- Level 2 Certificate in Self Development 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans