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In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

***24 Hour Limited Time Flash Sale*** Level 7 Advanced Diploma in Strategic People Management - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 7 Advanced Diploma in Strategic People Management - CPD Certified Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 7 Advanced Diploma in Strategic People Management - CPD Certified bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 7 Advanced Diploma in Strategic People Management - CPD Certified Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 7 Advanced Diploma in Strategic People Management - CPD Certified Career Bundle: Course 01: Level 7 Advanced Diploma in Strategic People Management - CPD Certified Course 02: Strategic Management and Leadership Development Course 03: Organisation & People Management Course 04: Diploma in Performance Management Course 05: Leadership and People Management Diploma Course 06: Diploma in Employee Management Course 07: Conflict Management Training Course 08: Equality & Diversity Course 09: Employee Training Responsibilities Course 10: Talent Management & Employee Retention Techniques Course 11: Diploma In UK Employment Law Course 12: HR Management Diploma Course 13: Recruitment Consultant Diploma Course 14: Workplace Communication Management Course 15: Diploma in Meeting Management Course 16: Payroll Administrator Training Course 17: Public Speaking Diploma Course 18: Cross-Cultural Awareness Training Course 19: Communicate and Work With People From Other Culture Course 20: Diploma in Operations Management Course 21: Change Management Course 22: Time Management Course 23: Smart Goal Setting Course 24: Critical Thinking in The Workplace Course 25: Compliance Risk and Management With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Level 7 Advanced Diploma in Strategic People Management - CPD Certified today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Level 7 Advanced Diploma in Strategic People Management - CPD Certified course materials Get instant access to this Level 7 Advanced Diploma in Strategic People Management - CPD Certified course Learn Level 7 Advanced Diploma in Strategic People Management - CPD Certified from anywhere in the world 24/7 tutor support with the Level 7 Advanced Diploma in Strategic People Management - CPD Certified course. Start your learning journey straightaway with our Level 7 Advanced Diploma in Strategic People Management - CPD Certified Training! Level 7 Advanced Diploma in Strategic People Management - CPD Certified premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 7 Advanced Diploma in Strategic People Management - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 7 Advanced Diploma in Strategic People Management - CPD Certified course. After passing the Level 7 Advanced Diploma in Strategic People Management - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Advanced Diploma in Strategic People Management - CPD Certified course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Level 7 Advanced Diploma in Strategic People Management - CPD Certified skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Level 7 Advanced Diploma in Strategic People Management - CPD Certified doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Advanced Diploma in Strategic People Management - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate CPD Accredited Digital Certificate Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Dive into the dynamic world of insurance with our Level 3 Certificate in Insurance Broker and Insurance Agent. In today's fast-paced market, the demand for qualified Insurance Agents is skyrocketing, making this the perfect time to enhance your credentials. This comprehensive course equips you with the theoretical foundation to navigate the complexities of insurance policies, customer relations, and legal regulations with confidence. By focusing exclusively on the theoretical aspects of the role of an Insurance Agent, you'll develop a deep understanding of the sector, preparing you to excel in a variety of roles within the insurance field. Whether you're looking to start your career or aiming to elevate your position, mastering these critical concepts will significantly impact your professional trajectory, setting you apart in the competitive landscape of insurance. Learning Outcomes : Master key principles of insurance and risk management. Understand diverse insurance products and their applications. Develop effective client communication and advisory skills. Gain insights into regulatory environments affecting insurance. Enhance analytical skills for policy selection and management. The Level 3 Certificate in Insurance Broker and Insurance Agent course is a meticulously structured programme designed to provide a deep dive into the insurance industry, with a special focus on the UK market. Module 1: Embark on a journey into the world of insurance, exploring its historical development, core concepts, and the role of Insurance Brokers and Insurance Agents. Module 2: Focus on the specific characteristics and regulations of the UK insurance market, equipping you to operate effectively as an Insurance Broker or Insurance Agent. Module 3: Uncover the fundamental principles that underpin insurance contracts and risk management, providing a strong foundation for your future as an Insurance Broker or Insurance Agent. Module 4: Delve into the world of general insurance, analyzing the various types of coverages offered and their applications for clients by Insurance Brokers and Insurance Agents. Module 5: Explore personal lines insurance in detail, examining policies designed to protect individuals and their possessions, a key area for Insurance Brokers and Insurance Agents. Module 6: Investigate commercial lines insurance, understanding the diverse coverages available for businesses and the role Insurance Brokers and Insurance Agents play in securing them. Module 7: Gain in-depth knowledge of liability insurance, a crucial aspect of risk mitigation for businesses, individuals, and the role Insurance Brokers and Insurance Agents play in its application. Module 8: Navigate the complexities of marine insurance, designed to protect maritime cargo, vessels, and related interests, a specialized area for some Insurance Brokers and Insurance Agents. Module 9: Explore life insurance products and their various applications, equipping you with the theoretical knowledge to excel as an Insurance Broker or Insurance Agent specializing in this field. Module 10: Sharpen your skills in identifying and mitigating insurance fraud, a critical responsibility for Insurance Brokers and Insurance Agents. Module 11: Demystify the underwriting process, a core function in insurance, and understand its significance for Insurance Brokers and Insurance Agents in client risk assessment. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Who is this course for: Aspiring Insurance Brokers Insurance Agents Risk Management Professionals Financial Advisors Business Development Managers Requirements To enrol in Level 3 Certificate in Insurance Broker and Insurance Agent course, all you need is a basic understanding of the English Language and an internet connection. Career path Career Paths: Insurance Broker: £25,000 - £50,000 Insurance Agent: £20,000 - £40,000 Risk Analyst: £30,000 - £55,000 Underwriter: £25,000 - £45,000 Claims Adjuster: £20,000 - £40,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Early Years Teaching and Child Care Online Are you interested and excited to become a school teacher in the UK? If yes, you need to have certain recognised qualifications, i.e., Qualified Teacher Status (QTS), by following an Initial Teacher Training programme (ITT). To gain the required qualification above, you need to become competent and skilled enough! With our Early Years Teaching and Child Care bundle, you will acquire the necessary knowledge and skills and eventually become a qualified teacher. This is a bundle of 11 courses. We have sincerely combined these 11 courses with a comprehensive curriculum made by the expert teachers to make this Teaching and Child Care highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this course. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Teaching and Child Care, you will get 11 courses! It means you will get 11 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this bundle course, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this Teaching and Child Care, and the rest is on us to make your learning journey a pleasant one. This bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 11 courses included in this Early Years Teaching and Child Care - Course 01: Level 2 Award in Support Work in Schools and Colleges Course 02: Level 2 Diploma for the Early Years Practitioner Course 03: Level 3 Award in Childcare and Education Course 04: Diploma in Special Education Needs (SEN) Course 05: EYFS Teaching Diploma Course 06: Primary Teaching Diploma Course 07: Teaching Assistant Course 08: Early Years Level 4 Course 09: Dyslexia Course 10: Autism Diploma Course 11: ADHD Awareness Course [ Note: Free PDF certificate as soon as completing the Teaching and Child Care course ] Early Years Teaching and Child Care Assessment Method After completing each module of Early Years Bundle Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. Who is this course for? Early Years Teaching and Child Care There is no specific requirement to enrol for this Course. However, you need to be over 16. Besides, to gain the best out of this Teaching and Child Care, you must have a strong passion for becoming a teacher. Requirements Early Years Teaching and Child Care There is no specific requirement to enrol for this Course. However, you need to be over 16. Besides, to gain the best out of this Teaching and Child Care, you must have a strong passion for becoming a teacher. Career path Early Years Teaching and Child Care you can become skilled in different teaching professions with this Teaching and Child Care. Such as -Primary Teacher, Primary Teaching Assistant, Teaching Assistant, EYFS Teacher, Nursery Nurse, SEN Teacher. Certificates Certificate of completion Digital certificate - Included

Ready to take your business development skills to the next level? Look no further! Our Business Development, Strategic Management with Strategy Planning & Execution bundle has everything you need to succeed. Did you know that the UK has a growing demand for project managers who are equipped with the latest knowledge and skills in project management and Agile Scrum? With the knowledge you'll gain from these courses, you'll be able to take your career to the next level and deliver projects successfully. This comprehensive bundle offers you the chance to master the art of business development, strategic management, and strategic planning and execution. With 3 QLS-endorsed courses and 5 CPD QS accredited relevant courses and 5 more CPD QS accredited career development courses, you'll have everything you need to succeed in this field. And the best part? After completing all the courses, you'll receive 3 hardcopy certificates endorsed by QLS. So, what are you waiting for? Get your bundle now and start your journey towards business development, strategic management, and strategy planning and execution success! QLS Endorsed Courses: Course 01: Advanced Diploma in Business Development at QLS Level 7 Course 02: Award in Strategic Management Course 03: Diploma in Strategy Planning and Execution at QLS Level 4 CPD QS Accredited Courses: Course 04: Strategic Business Planning Course 05: Strategic Planning and Analysis for Marketing Course 06: Learn to Make a Winning Marketing Strategy Course 07: Social Media Marketing Strategy Course 08: Step-by-Step Guide to Developing a Solid Execution Strategy Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth. Course 09: Career Development Plan Fundamentals Course 10: Networking Skills for Personal Success Course 11: Boost Your Confidence and Self-Esteem Course 12: Practical Time Management Masterclass Course 13: Training For Anxiety & Stress Management Learning Outcomes: Develop an in-depth understanding of project management principles and best practices Learn about risk management and how to minimise risks in your projects Acquire skills in Agile Scrum and how to implement it in your projects Learn about quality management and how to ensure the delivery of high-quality products and services Acquire skills in project planning, scheduling, and cost control Learn about the principles of business project management Get hands-on experience in delivering projects successfully Project Management: In this course, you'll learn about the principles of project management, the different stages of a project life cycle, and how to manage projects effectively. You'll also learn about the importance of communication, stakeholder management, and how to deliver projects on time, within budget, and with high quality. Risk Assessment & Management Level 4: In this course, you'll learn about risk management and how to minimize risks in your projects. You'll also learn about the different types of risks, how to identify and assess risks, and how to implement risk mitigation strategies. Agile Scrum Master Certification: In this course, you'll learn about Agile Scrum and how to implement it in your projects. You'll also learn about the different roles and responsibilities in Agile Scrum, how to plan and execute sprints, and how to ensure the delivery of high-quality products and services. Certification Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course. The Quality Licence Scheme is a credible and renowned endorsement that marks high qualityand excellence in the UK. It is well accepted and sought after by industry experts and recruiters. Learners who purchase this bundle will receive Three Hardcopy QLS Certificates at their door! CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers and professionals Business owners and managers who want to ensure the delivery of high-quality products and services Anyone who wants to learn about project management and how to manage projects effectively Anyone who wants to learn about Agile Scrum and how to implement it in their projects Professionals who want to improve their knowledge and skills in project management, risk management, and Agile Scrum Career path Project Manager: £35,000 - £70,000 per annum Risk Manager: £40,000 - £60,000 per annum Agile Scrum Master: £35,000 - £60,000 per annum Business Project Manager: £45,000 - £70,000 per annum Cost Control and Scheduling Specialist: £35,000 - £55,000 per annum Certificates Certificate of completion Hard copy certificate - Included

Ready to take your business development skills to the next level? Look no further! Our Business Development, Strategic Management with Strategy Planning & Execution bundle has everything you need to succeed. Did you know that the UK has a growing demand for project managers who are equipped with the latest knowledge and skills in project management and Agile Scrum? With the knowledge you'll gain from these courses, you'll be able to take your career to the next level and deliver projects successfully. This comprehensive bundle offers you the chance to master the art of business development, strategic management, and strategic planning and execution. With 3 QLS-endorsed courses and 5 CPD QS accredited relevant courses and 5 more CPD QS accredited career development courses, you'll have everything you need to succeed in this field. And the best part? After completing all the courses, you'll receive 3 hardcopy certificates endorsed by QLS. So, what are you waiting for? Get your bundle now and start your journey towards business development, strategic management, and strategy planning and execution success! QLS Endorsed Courses: Course 01: Advanced Diploma in Business Development at QLS Level 7 Course 02: Award in Strategic Management Course 03: Diploma in Strategy Planning and Execution at QLS Level 4 CPD QS Accredited Courses: Course 04: Strategic Business Planning Course 05: Strategic Planning and Analysis for Marketing Course 06: Learn to Make a Winning Marketing Strategy Course 07: Social Media Marketing Strategy Course 08: Step-by-Step Guide to Developing a Solid Execution Strategy Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth. Course 09: Career Development Plan Fundamentals Course 10: Networking Skills for Personal Success Course 11: Boost Your Confidence and Self-Esteem Course 12: Practical Time Management Masterclass Course 13: Training For Anxiety & Stress Management Learning Outcomes: Develop an in-depth understanding of project management principles and best practices Learn about risk management and how to minimise risks in your projects Acquire skills in Agile Scrum and how to implement it in your projects Learn about quality management and how to ensure the delivery of high-quality products and services Acquire skills in project planning, scheduling, and cost control Learn about the principles of business project management Get hands-on experience in delivering projects successfully Project Management: In this course, you'll learn about the principles of project management, the different stages of a project life cycle, and how to manage projects effectively. You'll also learn about the importance of communication, stakeholder management, and how to deliver projects on time, within budget, and with high quality. Risk Assessment & Management Level 4: In this course, you'll learn about risk management and how to minimize risks in your projects. You'll also learn about the different types of risks, how to identify and assess risks, and how to implement risk mitigation strategies. Agile Scrum Master Certification: In this course, you'll learn about Agile Scrum and how to implement it in your projects. You'll also learn about the different roles and responsibilities in Agile Scrum, how to plan and execute sprints, and how to ensure the delivery of high-quality products and services. Certification Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course. The Quality Licence Scheme is a credible and renowned endorsement that marks high qualityand excellence in the UK. It is well accepted and sought after by industry experts and recruiters. Learners who purchase this bundle will receive Three Hardcopy QLS Certificates at their door! CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers and professionals Business owners and managers who want to ensure the delivery of high-quality products and services Anyone who wants to learn about project management and how to manage projects effectively Anyone who wants to learn about Agile Scrum and how to implement it in their projects Professionals who want to improve their knowledge and skills in project management, risk management, and Agile Scrum Career path Project Manager: £35,000 - £70,000 per annum Risk Manager: £40,000 - £60,000 per annum Agile Scrum Master: £35,000 - £60,000 per annum Business Project Manager: £45,000 - £70,000 per annum Cost Control and Scheduling Specialist: £35,000 - £55,000 per annum Certificates Certificate of completion Hard copy certificate - Included