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If you've ever considered working as a IT Support Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The IT Support Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The IT Support Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful IT Support Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our IT Support Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Complaints Advisor but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Complaints Advisor course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Complaints Advisor course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Complaints Advisor. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Complaints Advisor course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: CRM Databases Module 05: Deepening Customer Relationship Module 06: Handling Customer Complaints Module 07: Introduction to Customer Service Module 08: What's Different about Good Customer Service? Module 09: Customer Service Communication Strategies Module 10: Building Rapport Over the Phone Module 11: Active Listening and Managing Tough Callers Module 12: Problem Solving over the Phone Module 13: Business Telephone Skills Module 14: Diary Management and Note taking Module 15: Time Management Module 16: Organisational Skills Module 17: Communication Skills Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Complaints Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Complaints Advisor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Project Support Administrator but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Project Support Administrator course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Project Support Administrator course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Project Support Administrator. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Project Support Administrator course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Key Concepts (I) Module 02: Key Concepts (II) Module 03: Initiation (I) Module 04: Initiation (II) Module 05: Planning (I) Module 06: Planning (II) Module 07: Planning Tools Module 08: Executing the Project Module 09: Maintaining and Controlling the Project Module 10: Closing Out Module 11: Communication Skills Module 12: Managing Meetings and Giving Feedback Module 13: Organisational Skills Module 14: Conflict Management Module 15: Stress Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Project Support Administrator training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Project Support Administrator training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Professional Services Coordinator but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Professional Services Coordinator course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Professional Services Coordinator course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Professional Services Coordinator. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Professional Services Coordinator course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Recruitment and Dismissal Module 05: Employee Management Module 06: Communication Skill Development Module 07: Conflict Management Module 08: Cybersecurity for Employees Module 09: Introduction to Office Administration Module 10: Skills of an Effective Administrator Module 11: Business Writing Skills Module 12: Managing Meetings and Giving Feedback Module 13: Organisational Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Professional Services Coordinator training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Professional Services Coordinator training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Customer Support Engineer Apprentice but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Support Engineer Apprentice course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Customer Support Engineer Apprentice course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Support Engineer Apprentice. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Support Engineer Apprentice course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Performance Coaching Techniques but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Performance Coaching Techniques course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Performance Coaching Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Performance Coaching Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Performance Coaching Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Coaching Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Coaching Techniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

In the realm of strategic business, the art of formulating and implementing effective strategies is akin to navigating uncharted territories. strategic business course in Strategy Formulation and Implementation presents an opportunity to unravel the complexities of strategic management, equipping participants with the tools and knowledge to thrive in this dynamic industry. Learning Outcomes: Gain a comprehensive understanding of strategic management principles and their application in the business context. Explore the significance of corporate governance in shaping strategic decision-making processes. Master the techniques of industry analysis to identify opportunities and threats in the competitive landscape. Acquire skills in strategy formulation, enabling the development of effective and sustainable business strategies. Learn the intricacies of strategy implementation and the critical factors necessary for successful execution. Understand the importance of evaluation, control, and continuous improvement in strategic management. The Strategy Formulation and Implementation course is designed to equip individuals with the knowledge and skills necessary to excel in the field of strategic business. Through a comprehensive curriculum, participants will delve into the foundations of strategic management, exploring concepts such as corporate governance, industry analysis, and strategy formulation. They will gain insights into the process of creating robust business strategies that align with organisational goals and leverage market opportunities. Moreover, the course delves into the intricacies of strategy implementation, emphasising the importance of effective execution and monitoring to achieve desired outcomes. Participants will also learn about evaluation and control mechanisms to assess the success of implemented strategies and make necessary adjustments for continuous improvement. Additionally, the course explores the role of building a strong brand and fostering customer relationships in strategic business success. With a focus on social responsibility and ethics, participants will develop a holistic understanding of the broader implications of strategic management in today's business landscape. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring managers and leaders seeking to enhance their strategic thinking and decision-making skills. Professionals in business development, strategic planning, or project management roles. Entrepreneurs and business owners aiming to develop and implement effective strategies for growth and sustainability. Individuals transitioning into strategic management roles or seeking career advancement opportunities in this field. Consultants and advisors specialising in strategic business planning and execution. Career path Strategy Analyst: £30,000 - £45,000 per annum Business Development Manager: £35,000 - £60,000 per annum Strategic Planning Manager: £45,000 - £75,000 per annum Chief Strategy Officer: £80,000 - £150,000 per annum Management Consultant (Strategic Focus): £40,000 - £80,000 per annum Director of Strategy and Innovation: £90,000 - £200,000 per annum

If you've ever considered working as a Corporate Complaints & Insight Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Corporate Complaints & Insight Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Corporate Complaints & Insight Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Corporate Complaints & Insight Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Corporate Complaints & Insight Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: CRM Databases Module 05: Deepening Customer Relationship Module 06: Handling Customer Complaints Module 07: Introduction to Customer Service Module 08: What's Different about Good Customer Service? Module 09: Customer Service Communication Strategies Module 10: Building Rapport Over the Phone Module 11: Active Listening and Managing Tough Callers Module 12: Problem Solving over the Phone Module 13: Business Telephone Skills Module 14: Diary Management and Note taking Module 15: Time Management Module 16: Organisational Skills Module 17: Communication Skills Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Corporate Complaints & Insight Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Complaints & Insight Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Essential Training for Support Engineers but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Essential Training for Support Engineers course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Essential Training for Support Engineers course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Essential Training for Support Engineers. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Essential Training for Support Engineers course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Arts Management course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an entrusted certificate after completing the course. This course is designed with the utmost attention and thorough research. Arts Management course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. Add this course to your basket and creativity to your business skills today. The CPD Certification Service (CPD UK) assure the Arts Management course training and learning activities are relevant, reliable, and up to date. Learning outcomes: Deal with the discipline of arts management combines the tools of business like management, marketing, planning Prepare effective plans, strategies, and tools for fundraising for industrial organisations. Practice leadership management in the arts. Leverage entrepreneurial skills in the arts. Have a good understanding of legal issues related to the arts management. Key Features: Quality Licence Scheme endorsed CPD Certification Service Accredited Lifetime Access & 24/7 Support Self-paced course modules Arts Management Course Curriculum: Module 01: Introduction Module 02: Planning in Arts Management Module 03: Financial Management in Arts Module 04: Fundraising in Arts Management Module 05: Marketing in Arts Management Module 06: Organisational Perspectives Module 07: Leadership and Entrepreneurship Module 08: Arts Management Cultural Policy Module 09: Globalisation and Internationalisation in Arts Management Module 10: Career in Arts Management Method of Assessment MCQ Based Passing Marks 60% Instant Assessment and Feedback CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Arts Management course is ideal for- Artistic Director Arts Manager Executive Director Exhibition Planner Gallery Manager Requirements Anyone from any background can enrol in Arts management course. Career path By finishing Arts Management course, you will be able to demonstrate your ability to manage art and will get a major edge in finding exciting jobs, such as - Art Teacher Art Therapist Museum Curator Events Executive In the United Kingdom, the general yearly income for these career opportunities is between £15,000 and £60,000. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89 + £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25