236 Courses delivered Online

Are you looking to enhance your Cleaning skills? If yes, then you have come to the right place. Our comprehensive course on Cleaning will assist you in producing the best possible outcome by mastering the skills. The Cleaning course is for those who want to be successful. In the Cleaning course, you will learn the essential knowledge needed to become well versed in Cleaning. Why would you choose the Cleaning course from Compliance Central: Lifetime access to Cleaning Course materials Full tutor support on weekdays for the Cleaning Course Learn Cleaning skills at your pace, from home Gain a complete understanding of the Cleaning Course Expert-designed, informative Cleaning Course modules 24/7 help via email and live chat for the Cleaning Course Study the Cleaning Course anytime, on any device Our Cleaning course starts with the basics of Cleaning and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Curriculum Breakdown of the Cleaning Course Module 01: House Cleaning Module 02: Food Kitchen and Commercial Kitchen Cleaning Module 03: Bathrooms and Toilets Module 04: Office Cleaning Module 05: Cleaning External Surfaces and Areas Curriculum Breakdown of the Cleaning Business Course: Module 01: Starting a Cleaning Business and Planning for it Module 02: Running the Business with Quality Service Module 03: Customer Satisfaction Module 04: Management of Staff Module 05: Marketing, Advertising and Sales Module 06: Expansion Management Module 07: Business Insurance, Tax and Additional Equipment Curriculum Breakdown of the Oven Cleaning Training Module 01: Introduction to Oven Module 02: Introduction to Industrial Oven/ Furnace Module 03: The Importance of Oven Cleaning Module 04: Kitchen Oven Cleaning Process Module 05: Commercial Oven Cleaning Process Module 06: Green Oven Cleaning Module 07: Starting Your Own Oven Cleaning Service Module 08: Safety, Compliance and Requirements CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Cleaning course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Cleaning. It is also great for professionals who are already working in Cleaning and want to get promoted at work. Requirements To enrol in this Cleaning course, all you need is a basic understanding of the English Language and an internet connection. Career path Our course will prepare you for a range of careers, including: Cleaning Supervisor: £19K to £25K per year Housekeeping Manager: £20K to £30K per year Facilities Manager: £30K to £45K per year Hygiene Technician: £18K to £25K per year Cleaning Operative: £17K to £21K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 1 Days 6 CPD hours This course is intended for Everyone dealing with day to day work environment Overview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Creating Mutual Understanding What do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans

Hotel Management : Hotel Management Online Training This comprehensive Hotel Management course has been designed to provide you with a thorough understanding of the hospitality industry and equip you with the skills needed to manage and operate a successful hotel. This Hotel Management course will help you to learn about the different departments of hotel management, including reception, housekeeping, hiring and training in hotel management, catering system, marketing and advertising, and hospitality quality assurance systems. With this Hotel Management course, you will also gain an understanding of revenue management, customer service, and the importance of maintaining a positive reputation. Learning Outcomes By the end of the Hotel Management: Hotel Management course, learners will be able to: Basic knowledge of Hotel Management Responsibilities of a receptionist How to hire staff and train them Responsibilities of a housekeeper Impact of the hotel industry in the tourism sector Marketing techniques for hotels Several types of menu and catering systems The effect of electronic service on hospitality management Through a series of interactive modules of this Hotel Management course, you will learn how to effectively manage staff, handle customer complaints, and develop marketing strategies that attract new business. You will also gain valuable insights into industry trends and emerging technologies that are transforming the way hotels operate. At the end of the Hotel Management course, you will have the knowledge and skills needed to succeed in a variety of roles within the hospitality industry, from hotel management to event planning to tourism and travel. Enrol in this Hotel Management course now and start your journey towards a rewarding career in Hotel Management! Main Course: Hotel Management Free Courses: Course 01: Level 5 Hospitality Management Course 02: Level 5 Diploma in Travel & Tourism [ Note: Free PDF certificate as soon as completing the Hotel Management : Hotel Management course] Hotel Management: Hotel Management Training Industry Experts Designed this Hotel Management course into 11 detailed modules. Assessment Method of Hotel Management : Hotel Management After completing each module of the Hotel Management: Hotel Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Hotel Management After completing the MCQ/Assignment assessment for this Hotel Management: Hotel Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Hotel Management : Hotel Management Online Training The online Hotel Management: Hotel Management course is intended for students who want to pursue professions in hotel management. A hotel management course is particularly beneficial for learners who currently have a position in the hotel business and wish to advance their career in hotel management. This Hotel Management: Hotel Management course suits students, recent grads, and job seekers. The course is also appropriate for anybody interested in hotel management and those who are already working in this industry and want to improve their knowledge and skills. Requirements Hotel Management: Hotel Management There are no specific requirements for this diploma in Hotel Management: Hotel Management course because it does not require any advanced knowledge or skills. Career path Hotel Management : Hotel Management Online Training

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Cleaning: British Cleaning Online The British Cleaning Certification teaches you everything you need to know to advance your career in the British cleaning industry. It gives you the opportunity to significantly boost your earning potential. The British Cleaning program emphasizes how to improve your competency as a person in your chosen field while also identifying important career insights in the relevant job sector. This Cleaning: British Cleaning Certificate course is filled with necessary advice and strategies for training employees, expanding your client base, marketing your business online, and developing the ideal business plan. Our Cleaning: British Cleaning Certificate course will teach you how to do these things and how to do them well in simple and practical ways. The Cleaning: British Cleaning Certificate is designed for those who are interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. The Cleaning: British Cleaning Certificate provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. Courses are included in this Cleaning: British Cleaning Bundle Course Course 01: Level 5 British Cleaning Certificate Course 02: Level 2 Fire Safety Course 03: Health and Safety in the Workplace Course 04: Level 2 Health & Care Course 05: Manual Handling Course Course 06: Working at Height Training Course Special Offers of this Cleaning: British Cleaning Course This Cleaning: British Cleaning Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: British Cleaning Course Instant access to this Cleaning: British Cleaning Course Get FREE Tutor Support from Monday to Friday in this Cleaning: British Cleaning Course [ Note: Free PDF certificate as soon as completing the Cleaning: British Cleaning Certificate course] Cleaning: British Cleaning Course Detailed course curriculum of Cleaning: British Cleaning Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of Cleaning: British Cleaning Course After completing each module of the Cleaning: British Cleaning Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cleaning: British Cleaning Course After completing the MCQ/Assignment assessment for this Cleaning: British Cleaning course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Cleaning: British Cleaning Certificate Course This Cleaning: British Cleaning Certificate course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Cleaning: British Cleaning Certificate Course Students who intend to enrol in this Cleaning: British Cleaning course must meet the following requirements: Cleaning: British Cleaning: Good command of the English language Cleaning: British Cleaning: Must be vivacious and self-driven Cleaning: British Cleaning: Basic computer knowledge Cleaning: British Cleaning: A minimum of 16 years of age is required Career path Cleaning: British Cleaning Certificate Course Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Hotel Management, Hospitality and Concierge Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Hotel Management, Hospitality and Concierge Training will help you keep ahead of the pack. The Hotel Management, Hospitality and Concierge Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Hotel Management, Hospitality and Concierge Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Hotel Management, Hospitality and Concierge Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Hotel Management, Hospitality and Concierge Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Hotel Management, Hospitality and Concierge Training? Course 01: Concierge Course 02: Level 3 Hospitality Management Course Course 03: Marketing Fundamentals Course 04: Office Skills Course 05: Working Effectively Across Cultures Course 06: Phone-Based Customer Service Course 07: Customer Relationship Management Course 08: Professional Photography Diploma Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Training So, enrol Diploma of Hospitality and Hotel Management now to advance your career! Curriculum of the Diploma of Hospitality and Hotel Management Bundle Course 01: Hotel Management Level 3 Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction How will I get my Diploma of Hospitality and Hotel Management Certificate? After successfully completing the Diploma of Hospitality and Hotel Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hotel Management, Hospitality and Concierge Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Diploma of Hospitality and Hotel Management course to gather professional knowledge besides their study or for the future. Requirements Our Hotel Management, Hospitality and Concierge Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Diploma of Hospitality and Hotel Management course, it can be studied in your own time at your own pace. Career path Having these Diploma of Hospitality and Hotel Management expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Concierge) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This training day will help managers explore what they need to do to create a motivating environment at work and learn some theory, tools and ideas to inspire motivation at individual and team level. Motivation is a key factor in effective people management and successful team performance. It involves engaging and inspiring your people and developing them in such ways as to improve their effectiveness and thus have a greater benefit to customers. It can also involve having tough conversations with those who do not seem to be motivated. By the end of the workshop participants will be able to: Identify key motivating factors at work and learn and create ideas to better engage staff Learn a conversation tool to use for challenging discussions Explain their role in motivating staff and understand a range of techniques and approaches to use in the workplace Review learning and have an action plan to take back and implement at work 1 Welcome, housekeeping, objectives Breaking the ice Setting personal objectives 2 Group work: identifying personal motivators and where they come from 3 Defining motivation The characteristics of a motivated team Input and group discussion 4 Factors impacting on motivation at work Using pre-work to identify challenges, hotspots and obstacles Feedback in plenary Exploring the benefits of motivation that address current challenges and agreeing outcomes for change 5 Commitment vs. compliance - organisational engagement and the manager's approach to buy in 6 Team challenge task using a theory about motivation Trainer input and review in plenary 7 Group task - complete a plan for individuals identified in pre-workshop task 8 Skill / will - a motivation tool: trainer input, followed by tasks that are assessed and discussed in peer groups 1-2-1 feedback task on approaches and plans to be taken back and used at work Feedback and plenary review 9 DEAL - a conversation tool: how to construct a conversation plan about motivation with an individual Peer professional 1-2-1s to practice the discussion planned and gain feedback 10 Review, evaluation and action planning

Are you looking to enhance your Hospitality Marketing Manager skills? If yes, then you have come to the right place. Our comprehensive course on Hospitality Marketing Manager will assist you in producing the best possible outcome by mastering the Hospitality Marketing Manager skills. The Hospitality Marketing Manager course is for those who want to be successful. In the Hospitality Marketing Manager course, you will learn the essential knowledge needed to become well versed in Hospitality Marketing Manager. Our Hospitality Marketing Manager course starts with the basics of Hospitality Marketing Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Hospitality Marketing Manager course is intuitive and easy to understand. Why would you choose the Hospitality Marketing Manager course from Compliance Central: Lifetime access to Hospitality Marketing Manager course materials Full tutor support is available from Monday to Friday with the Hospitality Marketing Manager course Learn Hospitality Marketing Manager skills at your own pace from the comfort of your home Gain a complete understanding of Hospitality Marketing Manager course Accessible, informative Hospitality Marketing Manager learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Hospitality Marketing Manager Study Hospitality Marketing Manager in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Hospitality Marketing Manager Course Hospitality Marketing Manager Curriculum Breakdown of the Hospitality Marketing Manager Course Course Outline: Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: The Process of Development and Training in the Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in the Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality Marketing Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Hospitality Marketing Manager. It is also great for professionals who are already working in Hospitality Marketing Manager and want to get promoted at work. Requirements To enrol in this Hospitality Marketing Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path Digital Marketing Manager: £30,000 to £60,000 per year Social Media Manager: £25,000 to £45,000 per year Content Marketing Specialist: £25,000 to £45,000 per year Event Marketing Manager: £28,000 to £50,000 per year Brand Manager (Hospitality Industry): £35,000 to £60,000 per year Sales and Marketing Manager (Hospitality Sector): £35,000 to £65,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

11-in-1 CPD QS Bundle | 120 CPD Points | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | Lifetime Access | Customer Support | Enrol Now