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In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Performance Under Pressure - Mastering Human Interactions Course is vital in today's fast-paced world, where managing stress and effective communication are crucial. Learning Performance Under Pressure is essential for navigating high-stress environments, both personally and professionally. This course covers essential topics such as understanding pressure, coping strategies, and effective communication under pressure, making it invaluable. Mastering Performance Under Pressure equips individuals with skills to maintain composure, enhance performance, and lead effectively. These abilities significantly boost job prospects in the UK, where demand for stress-resilient professionals is high. With average salaries for such roles around £35,000 annually, proficiency in Performance Under Pressure opens lucrative career paths. Key benefits include improved leadership, team resilience, and reduced work-related stress. Enroll in this Performance Under Pressure course to gain essential knowledge and excel in managing Performance Under Pressure effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behavior Module 03: The Relationship Between Stress and Performance The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure Part 1 Module 07: Effective Communication Under Pressure Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work-Related Stress by HSA and HSE Learning Outcomes: Analyze the impact of pressure on psychological and behavioural responses effectively. Implement strategies for coping with pressure to enhance individual performance. Apply Cognitive Behavioral Therapy techniques for stress management and performance improvement. Demonstrate effective communication skills under pressure in diverse professional settings. Showcase leadership qualities and decision-making prowess in high-pressure scenarios. Foster team resilience, ensuring collective performance thrives under challenging work conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Performance Under Pressure - Mastering Human Interactions 2:11:29 1: Module 01: Understanding Pressure Preview 09:49 2: Module 02: Understanding How Pressure Affects Our Psychology and Behavior 09:23 3: Module 03: The Relationship Between Stress and Performance The Inverted-U Theory 13:06 4: Module 04: Strategies to Cope With Pressure 15:54 5: Module 05: Cognitive Behavioral Therapy (CBT) 13:58 6: Module 06: Effective Communication Under Pressure Part 1 17:25 7: Module 07: Effective Communication Under Pressure Part 2 07:07 8: Module 08: Leadership Under Pressure 09:45 9: Module 09: Team Resilience to Work Under Pressure 17:20 10: Module 10: Work-Related Stress by HSA and HSE 16:42 11: CPD Certificate - Free 01:00 Who is this course for? This Performance Under Pressure - Mastering Human Interactions course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Performance Under Pressure - Mastering Human Interactions. Moreover, this course is ideal for: Professionals in high-pressure environments seeking enhanced performance resilience. Managers aiming to lead teams effectively amid challenging work situations. Individuals aspiring to master effective communication and leadership under pressure. Team members looking to build resilience and excel in stressful work environments. Those interested in understanding the relationship between stress and individual/team performance. Requirements There are no requirements needed to enrol into this Performance Under Pressure - Mastering Human Interactions course. We welcome individuals from all backgrounds and levels of experience to enrol into this Performance Under Pressure - Mastering Human Interactions course. Career path After finishing this Performance Under Pressure course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Performance Under Pressure are: Mental Health Nurse - £24K to 40K/year. Occupational Psychologist - £35K to 50K/year. Human Resources Manager - £30K to 60K/year. Corporate Trainer - £25K to 45K/year. Stress Management Consultant - £30K to 55K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Assertiveness Skills? If yes, then you have come to the right place. Our comprehensive course on Assertiveness Skills will assist you in producing the best possible outcome by mastering the Assertiveness Skills. The Assertiveness Skills course is for those who want to be successful. In the Assertiveness Skills course, you will learn the essential knowledge needed to become well versed in Assertiveness Skills. Our Assertiveness Skills course starts with the basics of Assertiveness Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Assertiveness Skills course is intuitive and easy to understand. Why would you choose the Assertiveness Skills course from Compliance Central: Lifetime access to Assertiveness Skills course materials Full tutor support is available from Monday to Friday with the Assertiveness Skills course Learn Assertiveness Skills at your own pace from the comfort of your home Gain a complete understanding of Assertiveness Skills course Accessible, informative Assertiveness Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Assertiveness Skills Study Assertiveness Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Assertiveness Skills Course Assertiveness Skills Curriculum Breakdown of the Assertiveness Skills Course Unit 01: Overview of Assertiveness and Assertive Communication Unit 02: Introduction to Assertiveness and Assertive Communication Skills Unit 03: What assertiveness Is and Is Not Unit 04: Understanding Your Assertiveness and Communication Style Unit 05: How to Communicate Assertively Unit 06: Powerful Assertiveness Techniques Unit 07: Replacing Unhelpful Beliefs with Powerful Assertiveness Ones Unit 08: Challenging Your Assertiveness Unit 09: Assertiveness and You CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assertiveness Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Assertiveness Skills. It is also great for professionals who are already working in Assertiveness Skills and want to get promoted at work. Requirements To enrol in this Assertiveness Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path The Assertiveness Skills course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Assertiveness Skills. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of hydrotherapy with our comprehensive training course designed for healthcare professionals and enthusiasts alike. Whether you're looking to expand your therapeutic skills or delve into a new field, our Hydrotherapy Training offers everything you need to know to excel in this rejuvenating practice. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Hydrotherapy Training course, learners will delve into the fundamentals of hydrotherapy, exploring its various applications and benefits. They will gain a solid understanding of human anatomy and physiology as it relates to hydrotherapy practices. The course covers different types of hydrotherapy techniques and their specific uses in treating various health conditions. Learners will explore the physiological effects of hydrotherapy on the body, including its therapeutic impacts. Practical applications focus on hydrotherapy techniques tailored for the shoulder and lower limbs, addressing common issues and promoting recovery. Additionally, the course extends its application to hydrotherapy for animals, providing insights into how these techniques can benefit veterinary care. Overall, learners will acquire comprehensive knowledge and skills in applying hydrotherapy effectively, both for human rehabilitation and animal well-being. Course Curriculum Module 01: Introduction to Hydrotherapy Module 02: Anatomy and Physiology Review Module 03: Types of Hydrotherapy Module 04: Common Conditions Treated With Hydrotherapy Module 05: Effects of Hydrotherapy Module 06: Hydrotherapy for Shoulder and Lower Limb Module 07: Hydrotherapy for Animals Learning Outcomes: Identify various types of hydrotherapy treatments for therapeutic applications. Describe the physiological effects of hydrotherapy on the human body. Apply hydrotherapy techniques specifically for shoulder and lower limb conditions. Recognize common medical conditions treated effectively through hydrotherapy methods. Explain the anatomical structures relevant to hydrotherapy treatments. Explore hydrotherapy applications in veterinary care for different animal conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hydrotherapy Training 1:12:34 1: Module 01: Introduction to Hydrotherapy 09:02 2: Module 02: Anatomy and Physiology Review 10:04 3: Module 03: Types of Hydrotherapy 10:56 4: Module 04: Common Conditions Treated With Hydrotherapy 11:09 5: Module 05: Effects of Hydrotherapy 09:32 6: Module 06: Hydrotherapy for Shoulder and Lower Limb 10:10 7: Module 07: Hydrotherapy for Animals 10:41 8: CPD Certificate - Free 01:00 Who is this course for? Physiotherapists looking to enhance treatment options. Sports therapists interested in holistic rehabilitation methods. Veterinarians seeking alternative therapeutic interventions. Healthcare professionals wanting to broaden therapeutic knowledge. Fitness trainers aiming to expand client rehabilitation techniques. Career path Hydrotherapist in a rehabilitation centre. Physiotherapy assistant with hydrotherapy specialization. Sports therapist focusing on hydrotherapy treatments. Veterinary hydrotherapist for animal rehabilitation. Aquatic therapist in healthcare settings. Hydrotherapy technician in a wellness centre. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Step into a world where empathy meets expertise, and every interaction is a step towards transforming lives. Explore the intricate landscape of substance misuse and outreach work through a meticulously crafted curriculum that delves deep into the heart of human experiences. Unravel the complexities of substance abuse and the myriad factors driving individuals towards these patterns. From the biological to the societal, every facet is illuminated, equipping you with profound insights to guide your journey towards effective intervention. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Dive into the physiological and psychological impacts of substance misuse, understanding the intricate dance between mind and body. Grasp the nuances of implementing policies and strategies, wielding knowledge as your most potent tool. Navigate through treatment scenarios with finesse, addressing the unique needs of diverse demographics, including vulnerable groups like children. Empower yourself with a comprehensive understanding of pharmacological interventions, sculpting a path towards holistic care. Embark on a voyage where prevention and awareness stand as stalwart guardians against the tide of addiction, shaping communities with resilience and resolve. Elevate your capabilities across all realms of social work, carving out a niche where compassion meets competence. Embrace a future where every decision is steeped in wisdom, and every action is a testament to your dedication to the betterment of society. Course Curriculum Module 01: Substance Misuse and Outreach Worker Module 02: Substances: Drugs, Alcohol and Others Module 03: Abuses of Substance Misuse Module 04: Why People Use Drug and Alcohol? Module 05: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 06: Understand Possible Causes of Substance and Drug Abuse Module 07: Implementing Substance Use Policy Module 08: Effects of Drugs on the Body and Mind Module 09: Specific Treatment Situations Module 10: Substance Misusers: Children Module 11: Risk Factors Module 12: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 13: Planning and Implementing a Practice Improvement Subject Module 14: Prevention and Awareness Module 15: Substance Use Capabilities Across All Level of Social Work Module 16: Career Consultancy Learning Outcomes: Identify types of substances and their effects on individuals. Analyze reasons behind substance abuse from biological, social perspectives. Implement substance use policies in relevant organizational settings effectively. Understand pharmacological agents for managing substance misuse problems. Plan and implement practices to improve substance misuse interventions. Enhance prevention and awareness strategies regarding substance misuse. CPD 10 CPD hours / points Accredited by CPD Quality Standards Substance Misuse Outreach Worker Training 2:12:18 1: Module 01: Substance Misuse and Outreach Worker 11:07 2: Module 02: Substances: Drugs, Alcohol and Others 03:16 3: Module 03: Abuses of Substance Misuse 10:22 4: Module 04: Why People Use Drug and Alcohol? 11:59 5: Module 05: The Nature of Substance Misuse: Biological, Psychological 15:46 6: Module 06: Understand Possible Causes of Substance and Drug Abuse 08:02 7: Module 07: Implementing Substance Use Policy 09:37 8: Module 08: Effects of Drugs on the Body and Mind 10:09 9: Module 09: Specific Treatment Situations 10:41 10: Module 10: Substance Misusers: Children 04:50 11: Module 11: Risk Factors 04:20 12: Module 12: Substance Misuse Management: Pharmacological Solutions 05:06 13: Module 13: Planning and Implementing a Practice Improvement Subject 05:15 14: Module 14: Prevention and Awareness 15:14 15: Module 15: Substance Use Capabilities Across All Level of Social Work 01:11 16: Module 16: Career Consultancy 04:23 17: CPD Certificate - Free 01:00 Who is this course for? Social workers seeking expertise in substance misuse outreach. Healthcare professionals aiming to specialize in substance misuse support. Individuals interested in understanding substance misuse and its complexities. Educators looking to enhance their knowledge of substance misuse issues. Community workers striving to address substance misuse challenges effectively. Career path Substance Misuse Outreach Worker Addiction Counsellor Substance Misuse Support Worker Youth Substance Misuse Worker Substance Misuse Educator Community Outreach Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In this Cognitive Behavioural Therapy (CBT), you will take informative lectures which you can listen to at home or on the way to work! Take your steps towards the approach in becoming a professional CBT therapist and works confidently with clients in counselling and therapeutic perspectives. The purpose of cognitive behavioural therapy (CBT) is to transform one's thoughts, beliefs, and perceptions, and improve one's typical pattern of behaving, treat anxiety, anger, stress, depression and addictive behaviour. This informational course will teach you about the best-known techniques used in counselling, cognitive behavioural therapy in the most sensible manner. This Cognitive Behavioural Therapy (CBT) will equip you with the powerful procedures in detail and provide the knowledge required to work with clients and use CBT to help people to overcome their psychological issues, cope with their emotional and behavioural change. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Resilience Training for Emotional Development. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Resilience Training for Emotional Development course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Resilience Training for Emotional Development course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Resilience Training for Emotional Development online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Resilience Training for Emotional Development Module 01: Resilience - Dealing with Adversity and Setbacks Module 02: Pathways to Resilience Module 03: The Pillars of Resilience Module 04: Training for Resilience Module 05: Promoting Emotional Resilience - CASMT Module 06: Mental Toughness & Resilience Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Resilience Training for Emotional Development course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Resilience Training for Emotional Development course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Resilience Training for Emotional Development course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.