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Historical Association webinar series: Making history accessible Presenters: Dale Banham This webinar will explore a range of proven strategies for helping students remember more at GCSE. This includes: How to avoid cognitive overload by maintaining an explicit focus on key takeaways How to use recent research from cognitive science and the 2024 International Revision Census to make those key takeaways stick How to apply the theory of ‘desirable difficulties’ to structuring schemes of work that regularly revisit previous learning How to help students visualise what is expected of them in the exam so that they remember exam technique tips To use your corporate recording offer on this webinar please fill in this form: https://forms.office.com/e/bdNUSwLNrL Image: A Squire "Old English" padlock on a gate latch in Devon (Image: Partonez/Wikimedia Commons)

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Service Helpdesk & Technical Support at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Service Helpdesk & Technical Support at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Service Helpdesk & Technical Support at QLS Level 5 course. Due to Service Helpdesk & Technical Support at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Service Helpdesk & Technical Support at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Service Helpdesk & Technical Support at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Service Helpdesk & Technical Support at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Service Helpdesk & Technical Support at QLS Level 5 course. This Service Helpdesk & Technical Support at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Service Helpdesk & Technical Support at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Service Helpdesk & Technical Support at QLS Level 5 course: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Service Helpdesk & Technical Support at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Service Helpdesk & Technical Support at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Service Helpdesk & Technical Support at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Service Helpdesk & Technical Support at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Service Helpdesk & Technical Support at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Register on the Basic Life Support and CPR today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Basic Life Support and CPR is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Basic Life Support and CPR Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Basic Life Support and CPR, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Introduction to Basic Life Support Module 03: EXTATTR - Hands-On Project 00:26:00 Module 02: Basic Life Support for Adults Module 01: Conclusion Message and Thank you! 00:01:00 Module 03: Basic Life Support for Children Module 07: Why Learn AutoLISP? 00:02:00 Module 04: Basic Life Support for Infants Basic Life Support for Infants 00:23:00 Module 05: Cardiopulmonary Resuscitation Objectives Cardiopulmonary Resuscitation Objectives 00:15:00 Module 06: Airway Management Airway Management 00:18:00 Module 07: Relief of Choking Relief of Choking 00:15:00 Module 08: Major Injuries Major Injuries 00:54:00 Module 09: Medical Emergency Medical Emergency 00:16:00 Module 10: Initial Assessment Objectives Initial Assessment Objectives 00:10:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Description Get instant knowledge from this bite-sized Basic Life Support: Part 1 course. This course is very short and you can complete it within a very short time. In this Basic Life Support: Part 1 course you will get fundamental ideas of basic life support, the key understanding of basic life support for infants, children and so on. Enrol in this course today and start your instant first step towards learning about basic life support. Learn faster for instant implementation. Learning Outcome Familiarise with basic life support Understand basic life support for adults Gain in-depth knowledge of basic life support for children Deepen your understanding of basic life support for infants How Much Do Registered Nurses Earn? Senior - £51,000 (Apprx.) Average - £36,000 (Apprx.) Starting - £26,000 (Apprx.) Requirement Our Basic Life Support: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Basic Life Support: Part 1 Module 01: Introduction to Basic Life Support 00:21:00 Module 02: Basic Life Support for Adults 00:28:00 Module 03: Basic Life Support for Children 00:10:00 Module 04: Basic Life Support for Infants 00:23:00 Assignment Assignment - Basic Life Support: Part 1 00:00:00

Overview The right action at the right take can draw the line between life and death. That's why it is so important to learn the basic life support skills. Our Resuscitation & Life Support Training is the perfect place where you can learn these valuable life-saving skills. This comprehensive course will provide you with an in-depth understanding of resuscitation and life support. Here, you will get primary to advanced-level training on life support. The course will introduce you to the process of cardiovascular life support. In addition, you will acquire the skills for airway management and be able to use Automated External Defibrillators. After the completion of the course, you will receive a certificate of achievement accredited by CPDQS. This certificate will increase your value in the healthcare sector. Enrol now! Course Preview Learning Outcomes Understand the concepts of resuscitation Learn the process of providing basic life support Deepen your understanding of the ABCDE approach Know how the basics of cardiovascular support Build your expertise in airway management and post-resuscitation care Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Life Support Cardiovascular life support Airway management Who Should Take This Resuscitation & Life Support Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Resuscitation & Life Support Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Resuscitation & Life Support Training course will equip you with effective skills and abilities and help you explore career paths such as  First-aider Paramedic Health Care worker Module 01: Introduction to Resuscitation and Basic Life Support Introduction to Resuscitation and Basic Life Support 00:13:00 Module 02: Prevention and Preparation Prevention and Preparation 00:14:00 Module 03: Basic and Advanced Life Support Basic and Advanced Life Support 00:14:00 Module 04: Advanced Cardiovascular Life Support (ACLS) Advanced Cardiovascular Life Support (ACLS) 00:12:00 Module 05: Airway Management Airway Management 00:13:00 Module 06: Defibrillation Defibrillation 00:14:00 Module 07: Post-Resuscitation Care Post-Resuscitation Care 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 5 Diploma in Family Support Worker Learn new skills and expand your professional knowledge with our Level 5 Diploma in Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Level 5 Diploma in Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Level 5 Diploma in Family Support Worker Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Learning Outcomes After completing the Level 5 Diploma in Family Support Worker course, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. Level 5 Diploma in Family Support Worker Unlock your potential with our Level 5 Diploma in Family Support Worker course. Gain comprehensive skills and knowledge in family dynamics, counseling, and community support. Elevate your career prospects with our accredited Level 5 Diploma in Family Support Worker. Enroll now and become a certified Level 5 Family Support Worker today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Level 5 Diploma in Family Support Worker course. Module 01: A Quick Overview of Family Support Work 36:32 1: A Quick Overview of Family Support Work 33:32 2: A Quick Overview of Family Support Work 03:00 Module 02: A Theoretical Basis for Family Support 17:30 3: A Theoretical Basis for Family Support 14:30 4: A Theoretical Basis for Family Support 03:00 Module 03: Understanding the Legislation, Policy and Guidance 30:34 5: Understanding the Legislation, Policy and Guidance 27:34 6: Understanding the Legislation, Policy and Guidance 03:00 Module 04: Parents and Mental Health 10:00 7: Parents and Mental Health 07:00 8: Parents and Mental Health 03:00 Module 05: Identifying Alcohol and Other Drug Use 14:28 9: Identifying Alcohol and Other Drug Use 12:28 10: Identifying Alcohol and Other Drug Use 02:00 Module 06: Comprehensive Family Assessment 52:36 11: Comprehensive Family Assessment 49:36 12: Comprehensive Family Assessment 03:00 Module 07: Solving Family Issues 28:21 13: Solving Family Issues 25:21 14: Solving Family Issues 03:00 Module 08: Helping Children and Families Deal With Divorce and Separation 37:32 15: Helping Children and Families Deal With Divorce and Separation 33:32 16: Helping Children and Families Deal With Divorce and Separation 04:00 Module 09: Safeguarding - Assessing Need and Providing Help: Part-1 32:27 17: Safeguarding - Assessing Need and Providing Help: Part-1 29:27 18: Safeguarding - Assessing Need and Providing Help: Part-1 03:00 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 31:52 19: Safeguarding - Assessing Need and Providing Help: Part-2 27:52 20: Safeguarding - Assessing need and Providing Help: Part-2 04:00 Module 11: The Building Blocks of Healthy Family Relationships 28:08 21: The Building Blocks of Healthy Family Relationships 26:08 22: The Building Blocks of Healthy Family Relationships 02:00 Who is this course for? Level 5 Diploma in Family Support Worker The Level 5 Diploma in Family Support Worker course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements Level 5 Diploma in Family Support Worker There are no specific requirements for this Level 5 Diploma in Family Support Worker course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Family Support Worker Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Family Support Key Worker skills? If yes, then you have come to the right place. Our comprehensive course on Family Support Key Worker will assist you in producing the best possible outcome by mastering the Family Support Key Worker skills. The Family Support Key Worker course is for those who want to be successful. In the Family Support Key Worker course, you will learn the essential knowledge needed to become well versed in Family Support Key Worker. Our Family Support Key Worker course starts with the basics of Family Support Key Worker and gradually progresses towards advanced topics. Therefore, each lesson of this Family Support Key Worker course is intuitive and easy to understand. Why would you choose the Family Support Key Worker course from Compliance Central: Lifetime access to Family Support Key Worker course materials Full tutor support is available from Monday to Friday with the Family Support Key Worker course Learn Family Support Key Worker skills at your own pace from the comfort of your home Gain a complete understanding of Family Support Key Worker course Accessible, informative Family Support Key Worker learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Family Support Key Worker Study Family Support Key Worker in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Family Support Key Worker Course Family Support Key Worker Curriculum Breakdown of the Family Support Key Worker Course Module 01: Introduction to Family Support Work Module 02: Solving Family Issues - Part 1 Module 03: Solving Family Issues - part 2 Module 04: Safeguarding - Assessing need and providing help (Part 1) Module 05: Safeguarding - Assessing Need and Providing Help (Part 2) Module 06: Legislation, Policy and Guidance Module 07: Understanding Child Development Module 08: Caring for Children Module 09: Healthy Food, Healthy living Module 10: Keeping Children Healthy & Safe Module 11: Child Protection Module 12: Coronavirus: The Outbreak Module 13: Sources, Symptoms & Spreading of the Coronavirus Module 14: The Vaccine, the Treatments and the Prevention of Nov Corona CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Family Support Key Worker course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Family Support Key Worker. It is also great for professionals who are already working in Family Support Key Worker and want to get promoted at work. Requirements To enrol in this Family Support Key Worker course, all you need is a basic understanding of the English Language and an internet connection. Career path The Family Support Key Worker course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Family Support Key Worker. Family Support Worker: £18,000 to £25,000 per year Family Outreach Worker: £20,000 to £28,000 per year Family Engagement Specialist: £22,000 to £30,000 per year Child and Family Advocate: £24,000 to £32,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basic Life Support Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basic Life Support Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basic Life Support Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basic Life Support Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basic Life Support? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basic Life Support there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basic Life Support course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basic Life Support does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basic Life Support was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basic Life Support is a great way for you to gain multiple skills from the comfort of your home. Basic Life Support Module 1: Introduction to Basic Life Support 00:21:00 Module 2: Basic Life Support for Adults 00:28:00 Module 3: Basic Life Support for Children 00:10:00 Module 4: Basic Life Support for Infants 00:23:00 Module 5: Cardiopulmonary Resuscitation Objectives 00:15:00 Module 6: Airway Management 00:14:00 Module 7: Relief of Choking 00:15:00 Module 8: Initial Assessment Objectives 00:10:00 Mock Exam Final Exam

Adult Care Support Course Online Do you want to learn more about the psychology of the elderly? Do you want to learn more about their needs and goals and to understand them better? Is this your first step toward a professional career as a caregiver or a psychologist, or do you want to learn how to care for an elderly relative at home? Then this is the Adult Care Support Course for you to start a career in adult psychotherapy and counselling. To succeed in today's competitive world, you must have a specific set of skills. This comprehensive Adult Care Support Course will teach you the most in-demand skills to kickstart your career and increase your current knowledge and skills. Industry experts craft this Adult Care Support Course to enable you to learn quickly and efficiently at your own pace and convenience. Main Course: Adults Support Worker GIFT COURSES: Course 01: Mental Health Support Worker Course 02: Family Support Worker [Note: Free PDF certificate as soon as completing the Adults Support Worker course] Adults Support Worker Course Curriculum of the Adults Support Worker Module 01: Introduction to Adults Support Worker Module 02: Introduction to Psychology of Older Age - Part I Module 03: Psychology of Older Age - Part II Module 04: Impact of Mental Health in the Old Age Module 05: Dealing with Life Module 06: Enhancing Health and Wellbeing Assessment Method of Adults Support Worker After completing each module of the Adults Support Worker Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Adults Support Worker After completing the MCQ/Assignment assessment for this Adults Support Worker course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Adults Support Worker This comprehensive Adults Support Worker course is ideal for anyone looking to improve their job prospects or aspiring to advance their career in this field and gain in-depth adult counselling knowledge. Whether you are new to the field or an aspiring professional, the Adults Support Worker course will help you open doors to a wide range of professions within your chosen field, allowing you to stand out to employers with up-to-date skills that can be used to strengthen your CV. Requirements Adults Support Worker Students who intend to enrol in this Adults Support Worker Course must meet the following requirements: Adults Support Worker: Good command of the English language Adults Support Worker: Must be vivacious and self-driven. Adults Support Worker: Basic computer knowledge Adults Support Worker: A minimum of 16 years of age is required. Career path Adults Support Worker Certificates Certificate of completion Digital certificate - Included

The MOST DEMANDED PATHWAY are WAITING for YOU Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support. Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand. Service Helpdesk & Technical Support Learning Outcomes: Learn how to manage voicemails and interoffice calls. There are several phone etiquette rules you should review. How to get better at making business calls. Relationship-building techniques over the phone. How to deal with a stiff collar and active listening. Editing internal business transactions. Using the phone to troubleshoot, putting record-keeping and file processes in place. Learn about communication and organisational skills. How to create timetables and plans that work. Along with the Service Helpdesk & Technical Support course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Curriculum Breakdown of the Course:- Managing Interoffice Calls and Voicemail Aspects of Phone Etiquette Business Telephone Skills Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Mail Services and Shipping Intra Organisation Dealings Problem-Solving over the Phone Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Relationship Management Effective Planning and Scheduling Invoicing/Petty Cash Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Service Helpdesk & Technical Support course. Requirements To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as- Customer Service Call Center Operator Emergency Caretaker Office Executive Production Manager Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - Included Get a CPD accredited PDF certificate for Free. After successfully completing this Service Helpdesk & Technical Support course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.