2034 Courses delivered Online

This Mindful Living course provides a journey of reflection and exploration through mindful methods, relaxation, affirmations and visualisation, which help you to transform your mindset and flourish.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 5 Days 30 CPD hours This course is intended for New users of HP OperationsManagement (OMi) 9.21, including:? IT Tools engineers? Operations staff? Operations managers? Availability engineers? System administrators? Network administrators Overview At the end of the course, you should be able to:? Use OMi to effectively identify, prioritize, andresolve events? Use OMi to prioritize operational activities based onan event?s impact on key business services? Create event dashboards to meet the informationneeds of specific users? Describe CI resolution and correlation? Identify the health of services and technologycomponents based on Health Indicators (HIs) andKey Performance Indicators (KPIs) presented in OMi? Create and use OMi performance graphs? Create and use OMi tools? Create and tune Topology Based Event Correlation(TBEC) correlation rules? Create and tune Stream Based Event Correlation(SBEC) correlation rules? Create and tune Time Based Event Automation(TBEA) automation rules? Create and tune event suppression rules? Manage OMi user access and permissions? Create and tune OMi notifications? Describe the deployment architecture and options? Configure integration between OMi and HPOperations Management (HPOM)? Configure integration between OMi and HPSiteScope? Configure integration between OMi and NP EndUser Management (EUM) This course is recommended for individuals who are responsible for designing, implementing, or administering effective service operations capabilities for mission-critical business services. This course is recommended for individuals who are responsible for designing, implementing, or administering effective service operations capabilities for mission-critical business services. Additional course details: Nexus Humans OMI120 - Operations Manager i Software 9.x Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the OMI120 - Operations Manager i Software 9.x Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This advanced course is for anyone responsible for implementing and managing virtualization features on a System p server including: AIX technical support individuals System administrators Systems engineers System Architects Overview Upon successful completion of this course, students will be able to: Describe the effect of the IBM PowerVM virtualization features on performance and monitoring, such as: Simultaneous multithreading (SMT), shared processors, multiple shared processor pools (MSPP), shared dedicated capacity, Active Memory Sharing (AMS), Active Memory Expansion (AME), Live Partition Mobility (LPM), and other virtualization features Interpret the outputs of AIX performance monitoring and tuning tools used to view the impact of features such as SMT, shared processors, additional shared processor pool activations, and device virtualization. Perform a Live Partition Mobility between two Power Systems servers Configure and monitor Active Memory Expansion Configure the Suspend and Resume and Active Memory Sharing features available with the Virtual I/O Server Implement the deduplication feature of Active Memory Sharing Students will learn how to implement advanced IBM PowerVM features, such as Active Memory Sharing, Active Memory Expansion, shared dedicated processors, multiple shared processor pools, and Live Partition Mobility. Students will learn how to implement advanced IBM PowerVM features, such as Active Memory Sharing, Active Memory Expansion, shared dedicated processors, multiple shared processor pools, and Live Partition Mobility. Additional course details: Nexus Humans AN31 IBM Power Systems for AIX - Virtualization II - Advanced PowerVM and Performance training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AN31 IBM Power Systems for AIX - Virtualization II - Advanced PowerVM and Performance course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Application DevelopersBusiness AnalystsBusiness Intelligence DeveloperData ModelersData Warehouse AdministratorData Warehouse AnalystReports DeveloperTechnical Consultant Overview Build and run analyses to test and validate a repositorySet up query logging for testing and debuggingSet up a multiuser development environmentUse the Administration Tool wizards and utilities to manage, maintain, and enhance repositoriesEnable usage tracking to track queries and database usage, and improve query performancePerform a patch merge in a development-to-production scenarioDescribe Exalytics machine and the Summary Advisor tool used in the machineBuild simple and calculated measures for a fact tableCreate logical dimension hierarchies and level-based measuresCheck the model and then model aggregate tables to speed query processingModel partitions and fragments to improve application performance and usabilityUse variables to streamline administrative tasks and modify metadata content dynamicallyUse time series functions to support historical time comparison analysesSet up security to authenticate users and assign appropriate permissions and privilegesBuild the Physical, Business Model and Mapping, and Presentation layers of a repositoryApply cache management techniques to maintain and enhance query performance This Oracle BI 11g R1: Build Repositories training is based on OBI EE release 11.1.1.7. Expert Oracle University instructors will teach you step-by-step procedures for building and verifying the three layers of an Oracle BI repository. This Oracle BI 11g R1: Build Repositories training is based on OBI EE release 11.1.1.7. Expert Oracle University instructors will teach you step-by-step procedures for building and verifying the three layers of an Oracle BI repository. Additional course details: Nexus Humans Oracle BI 11g R1 - Build Repositories training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle BI 11g R1 - Build Repositories course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Service Cloud Consultant is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class: Attainment and maintenance of the Salesforce Administrator Certification Knowledge of the topics discussed in the Service Cloud Consultant Overview When you complete this course, you will be able to: Review the different exam objectives and their weighting on the exam Understand the product areas to focus on to best prepare for the exam Discuss how to design Service Cloud solutions to meet specific business needs Assess your exam readiness by answering practice questions Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam. Review the different exam objectives and their weighting on the examUnderstand the product areas to focus on to best prepare for the examDiscuss how to design Service Cloud solutions to meet specific business needsAssess your exam readiness by answering practice questions Additional course details: Nexus Humans Salesforce Certification Preparation for Service Cloud Consultant (CRT261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Service Cloud Consultant (CRT261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions

This one-day workshop is ideal for those looking to work with existing databases as well as creating a new Access database. You will learn effective ways to enter and extract data and convert data into a well-presented format for reports. This course will help participants: Plan and create a database Sort and filter records Use field data types Work with tables Create and manage a query Create and work with forms, and use the form wizard View, create and print reports 1 Access introduced Planning a database Creating a blank database Opening an existing database Security warnings The navigation pane Previewing database components Closing an Access database 2 Tables introduced Viewing and navigating table data Navigating using keyboard shortcuts Editing table data Adding records to tables Selecting and deleting records Finding and replacing data Filtering tables Summing table data 3 Queries introduced Opening a query in datasheet view Opening a query in design view Adding fields to a query Sorting query results Modifying datasheet view Saving and closing queries 4 Forms introduced Working with form data Sorting records Filtering records Working in design and layout views Changing object attributes 5 Reports introduced Opening and viewing reports Viewing a report in design view Previewing and printing report data Creating reports with auto report Creating reports with the report wizard Changing field attributes 6 Creating a new database Creating database tables Creating table fields Selecting field data types 7 Table relationships Introducing relationships Establishing table relationships The one-to-many relationship type Establishing referential integrity 8 Creating queries Streamline query criteria using wildcards Creating summary queries Creating queries based on criteria Running date queries Formatting field properties Building queries from multiple tables Summing in queries 9 Creating forms Creating a new form Inserting form fields Working with the property sheet The command button wizard The command button wizard Programming without typing Creating forms with embedded sub forms Creating forms with the sub form wizard Creating forms with the form wizard 10 Creating reports What are report bands? Managing report controls Basing reports on multiple tables Basing reports on queries Sorting and grouping records

Duration 1 Days 6 CPD hours This course is intended for This course is intended for network engineers, support personnel, reseller support, and others responsible for implementing ScreenOS products. Overview After successfully completing this course, you should be able to: Configure attack prevention features, including: ?SCREEN options; Deep Inspection (DI); and Antivirus (AV) scanning. Configure URL filtering. Configure antispam filters. This course meets the business needs of customers who are deploying the attack prevention features of ScreenOS software. The course focuses specifically on the attack-related features and assumes familiarity with ScreenOS software. Upon completing this course, you should be able to return to work and successfully configure and verify the desired attack prevention features. Chapter 1: Course Introduction Chapter 2: ScreenOS Basics Review Concepts Review Configuration Review Lab: ScreenOS Basics Review Chapter 3: SCREEN Options Multilayer Network Protection Types of Attacks SCREEN Options Configuration SCREEN Best Practices Lab: SCREEN Options Configuration Chapter 4: Deep Inspection Deep Inspection Overview Attack Database Configuration Policy Configuration Logging and Monitoring Lab: Deep Inspection Configuration Chapter 5: Antivirus Antivirus Operations Antivirus Configuration?Kaspersky Antivirus Configuration?ICAP Verifying Operations Lab: Antivirus Configuration Chapter 6: Web Filtering Web-Filtering Options Web-Filtering Configuration Verifying Operations Lab: Configuring Web Filtering Chapter 7: Antispam Antispam Concepts Antispam Configuration Verifying Operations Lab: Antispam Configuration Additional course details: Nexus Humans Attack Prevention with Juniper Networks Firewalls training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Attack Prevention with Juniper Networks Firewalls course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Application Developer Data Modeler BI / BW Consultant Data Scientist Database Administrator SAP HANA Support Personnel Overview This course will prepare you to: Push down data intensive tasks to the SAP HANA database using SQL and SQLScript Understand how to code using advanced SQLScript techniques Follow recommended practices for writing optimal SQL and SQLScript Debug and analyze SQL and SQLScript code This course provides students with basic SQL knowledge or refreshes their SQL knowledge, and enables them to use basic and some advanced SQL techniques for querying and manipulating data in an SAP HANA database. Getting Started What is SQL and SQLScript? Understanding how ABAP developers work with SQLScript Understanding XS Advanced and HDI Working with Web IDE for SAP HANA Understanding the course data SQL Logic Container Creating user-defined functions Creating database procedures Trapping errors in SQLScript User defined libraries Declarative Logic Using declarative logic Imperative Logic Using imperative Logic Transactional Savepoints How to implement transactional savepoints Analytic Operations Using OLAP Analytic features Implementing Temporal Tables Working with Hierarchies Working with Hierarchies Troubleshooting and Best Practices Tools for troubleshooting Best Practices Appendix Starting from the beginning with SQL fundamentals Additional course details: Nexus Humans HA150 SAP HANA 2.0 SPS05 SQLScript for SAP HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HA150 SAP HANA 2.0 SPS05 SQLScript for SAP HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.