5593 Courses delivered Online

🍫 Unlock the Sweet Secrets of Decadent Delights with 'Best Chocolate Recipes' Course! 🍫 Indulge in a world of cocoa-rich wonders with our 'Best Chocolate Recipes' course! Whether you're a budding dessert enthusiast or a seasoned baker looking to expand your repertoire, this delectable journey promises to tantalize your taste buds and elevate your culinary prowess to new heights.   🎉 Why Choose 'Best Chocolate Recipes'? 🎉 Dive into the enchanting realm of chocolate mastery guided by our expert instructors who have honed their craft through years of experience. Discover the art and science behind creating irresistible chocolate treats that will dazzle friends, family, or even potential customers. 🌟 With our carefully curated collection of recipes, you'll learn to whip up a wide array of chocolate delights, from classic favorites to innovative creations that push the boundaries of flavor and presentation. 🎂 Whether you're craving sumptuous cakes, velvety truffles, or silky-smooth mousses, this course has you covered with recipes that cater to every palate and occasion.   💡 Benefits of Taking the Course: 💡 Elevate Your Culinary Skills: Master essential techniques for working with chocolate, including tempering, molding, and ganache making, empowering you to create professional-quality confections with confidence. Unleash Your Creativity: Gain inspiration from a diverse range of recipes and learn to customize flavors, textures, and decorations to suit your personal style and preferences. Impress Your Guests: Whether you're hosting a dinner party, special celebration, or simply craving a decadent treat, you'll have an impressive repertoire of chocolate recipes to delight and impress your guests. Explore New Horizons: Expand your culinary horizons by experimenting with unique flavor combinations and innovative techniques that will set your creations apart from the ordinary.   👩‍🍳 Who Is This For? 👨‍🍳 Home Bakers: Whether you're a novice baker looking to refine your skills or a seasoned pro seeking fresh inspiration, this course provides a treasure trove of chocolate recipes and techniques to explore. Aspiring Pastry Chefs: If you dream of pursuing a career in the culinary arts, mastering the art of chocolate is an essential skill that will open doors to exciting opportunities in bakeries, restaurants, and beyond. Chocolate Enthusiasts: If you're simply passionate about chocolate and eager to learn new recipes and techniques, this course offers a delightful journey of discovery that will deepen your appreciation for the world's favorite indulgence.   🚀 Career Path 🚀 Embark on a deliciously rewarding career path with the skills and knowledge gained from our 'Best Chocolate Recipes' course. Whether you aspire to become a pastry chef, open your own bakery, or simply elevate your home baking to the next level, mastering the art of chocolate opens up a world of exciting possibilities. From artisanal chocolatiers to renowned pastry chefs, the demand for skilled professionals who can create exquisite chocolate confections continues to grow. With our comprehensive course, you'll be equipped to pursue opportunities in a variety of culinary settings, from upscale restaurants and hotels to specialty bakeries and beyond.   Don't miss out on the opportunity to unlock your chocolate-making potential and indulge in the sweet satisfaction of creating irresistible treats that will delight and inspire! Enroll in our 'Best Chocolate Recipes' course today and embark on a delicious journey that will leave you craving more. 🍫✨   FAQ (Frequently Asked Questions) Q1: What is 'Best Chocolate Recipes' course about? The 'Best Chocolate Recipes' course is a comprehensive guide designed to help chocolate lovers explore a wide range of delicious chocolate-based recipes. From decadent desserts to savory dishes infused with chocolate, this course offers a diverse selection of culinary creations to satisfy any chocolate craving. Q2: Who is this course suitable for? This course is suitable for anyone with a passion for chocolate and an interest in learning new culinary skills. Whether you're a beginner in the kitchen or an experienced cook looking to expand your repertoire, the 'Best Chocolate Recipes' course provides step-by-step instructions and tips to help you create mouthwatering chocolate dishes. Q3: What can I expect to learn from this course? Throughout the 'Best Chocolate Recipes' course, you will learn how to prepare a variety of chocolate-based dishes, including cakes, cookies, truffles, and more. Additionally, you'll gain insights into the different types of chocolate, their uses in cooking, and techniques for achieving the perfect texture and flavor in your creations. Q4: Are the recipes in this course difficult to follow? No, the recipes featured in the 'Best Chocolate Recipes' course are designed to be accessible to cooks of all skill levels. Each recipe includes clear and concise instructions, as well as tips and tricks to help you navigate the cooking process with ease. Whether you're a novice or an expert, you'll find plenty of delicious recipes to enjoy and share with friends and family. Q5: Can I adapt the recipes to accommodate dietary restrictions or preferences? Yes, many of the recipes in the 'Best Chocolate Recipes' course can be easily modified to suit various dietary needs and preferences. Whether you're looking to make gluten-free, dairy-free, or vegan chocolate treats, you'll find plenty of options and substitutions to accommodate your requirements. Additionally, the course provides guidance on ingredient swaps and alternative cooking methods to help you customize each recipe to your liking. Course Curriculum Module 1 Basic Chocolate Recipes Basic Chocolate Recipes 00:00 Module 2 Health-Conscious Recipes Health-Conscious Recipes 00:00 Module 3 Unique Chocolate Recipes Unique Chocolate Recipes 00:00

Are you ready to embark on an enlightening journey of wisdom with the Leadership, Change Management & Employment Law bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Team Management: Leadership, Change Management & Employment Law. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Team Management Course 02: Leading and Managing Remote Team Course 03: UK Employment Law Course 04: Leadership and Management Course Course 05: Change Management Course 06: Equality, Diversity and Discrimination Course 07: Operations Management Course 08: Dealing With Difficult People Training Course Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Team Management: Leadership, Change Management & Employment Law bundle illuminate your path to wisdom. The Team Management: Leadership, Change Management & Employment Law bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Team Management: Leadership, Change Management & Employment Law package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Leadership, Change Management & Employment Law bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Team Management: Leadership, Change Management & Employment Law community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Leadership, Change Management & Employment Law bundle. Establish robust bases across each course nestled within the Leadership, Change Management & Employment Law bundle. Decipher intricate concepts through the articulate content of the Leadership, Change Management & Employment Law bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Leadership, Change Management & Employment Law bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Leadership, Change Management & Employment Law bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Leadership, Change Management & Employment Law bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Leadership, Change Management & Employment Law bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Leadership, Change Management & Employment Law bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Leadership, Change Management & Employment Law journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Team Management: Leadership, Change Management & Employment Law course is perfect for: Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Team Management: Leadership, Change Management & Employment Law course. Career path Armed with the Leadership, Change Management & Employment Law bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Leadership, Change Management & Employment Law bundle lays a solid groundwork. Certificates CPD Accredited Certificate Digital certificate - Included CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

£22/month Interest-free* Payments6 months Deposit£62 Total Price£290 Make an Enquiry × [gravityform id="76" title="false" description="false" ajax="true"] Tutor Support: Till exam Start Anytime: With 3 years of access to course materials Accredited by: Pearson Edexcel & Regulated by OFQUAL Mock Test Practice Get expert feedback on mock test Online Learning: Learn from anywhere, whenever you want Exams Preparation For May/June 2024 Gain the GCSE qualifications you get from school, 100% online at your own pace. Opportunity to book Live 1:1 or Group tutor support via Zoom Excellent student reviews with high satisfaction rates Full assistance is scheduling your GCSE exams Study on your phone, tablet or laptop at your own pace You will get unlimited tutor support via email Why GCSE Maths Course right for you? Our GCSE Maths online course is very flexible, allowing you to learn at your own pace without having to disrupt your busy life. It's designed to help you overcome any difficulties you may have with mathematics. You can book 1:1 or group Live Tutor Support via Zoom with your maths tutor Rita. Once you complete our GCSE Maths course, you'll build a solid foundation for further education and career advancement. Start your journey to a better future today! GCSE Maths Course & Exam Details GCSE Exam Details You choose to sit for the Foundation Tier or Higher Tier For Foundation Tier grades 1 to 5 will be given. For Higher Tier grades 4 to 9 will be given. For more updated information on the grade boundaries, you can check out GCSE Maths Grade Boundaries for All Boards - [2019 to 2023] blog. You can book your GCSE exam with us; we have GCSE exam centres across the UK. Explore the list of GCSE Exam Centres, and see nearest exam centre. In order to book your GCSE exams please email us at info@lead-academy.org Live Tutor Support Details Get personalised guidance and assistance throughout your GCSE exam preparation. Clarify difficult concepts and receive valuable feedback on practice exams, assignments and mock exams. 1:1 or Group Live classes are available with maths tutor Rita until the exam. Group Sessions Cost: £45+VAT per month (Class schedule once a week | 4 classes per month) 1:1 Live Class via Zoom available at the cost of £24+VAT per hour. You'll have the flexibility to choose your own schedule for the classes. Various class schedule options are available in the cart for you to choose from while booking. The classes are designed to prepare you for the exam. You will also get unlimited tutor support via email. Entry Requirements This GCSE Maths Course is available to all students, of all academic backgrounds and no experience or previous qualifications are required. You need a laptop or PC and stable internet connection GCSE Maths Exam Structure The Pearson Edexcel GCSE Maths consists of three paper-based assessments. Paper 1 Topics covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics Exam duration: 1 Hour 30 minutes written exam Marks: 80 Weight: 33.33% of GCSE Question type: Written examination papers with a range of different question types Other information: No calculator is allowed Paper 2 Topics covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics Exam duration: 1 Hour 30 minutes written exam Marks: 80 Weight: 33.33% of GCSE Question type: Written examination papers with a range of different question types Other information: Calculator is allowed Paper 3 Topics covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics Exam duration: 1 Hour 30 minutes written exam Marks: 80 Weight: 33.33% of GCSE Question type: Written examination papers with a range of different question types Other information: Calculator is allowed Course Curriculum GCSE Maths Foundation Tier Number FT In the number FT classes, you will be learning how to order positive and negative integers, decimals, and fractions, use the symbols =, ≠, <, >, ≤, ≥, apply the four operations to integers, decimals, and simple fractions and mixed numbers - both positive and negative, understand and use place value, recognize and use relationships between operations, including inverse operations, use conventional notation for priority of operations, including brackets, powers, roots and reciprocals and many more things. Algebra FT You will be learning about algebraic manipulation in this module. These classes will also cover substituting numerical values into formulae and expressions, including scientific formulae. Understand and use the concepts and vocabulary of expressions, equations, formulae, inequalities, terms, and factors. Ratio, proportion and rates of change FT In these classes, you will learn to change freely between related standard units (e.g. time, length, area) and compound units (e.g. speed, rates of pay, prices) in numerical and algebraic contexts. You will also learn to use scale factors, scale diagrams and maps and understand and use the proportion as equality of ratios. Geometry FT In the geometry FT classes, you will learn details about perimeter, area, squares, rectangles, and triangles. You will also be introduced to the related formulas of perimeter, area, square, rectangles, triangles, and more. Probability FT From the probability FT chapter, you will learn about relating relative expected frequencies to theoretical probability; using appropriate language and the 0 to 1 probability scale, apply the property that the probabilities of an exhaustive set of outcomes sum to 1 and apply the property that the probabilities of an exhaustive set of mutually exclusive events sum to 1 and enumerate sets and combinations of sets systematically, using tables, grids, venn diagrams. Statistics FT You will learn to Interpret, analyse, and compare the distributions of data sets from empirical distributions, apply statistics to describe a population, use and interpret scatter graphs of bivariate data, and recognize correlation; this learning will help in understanding data, surveys, and more. Mock Paper 1 GCSE Maths Mock Paper Instruction GCSE Maths FT Paper-1 GCSE Maths FT Paper-1 MS GCSE Maths FT Paper-2 GCSE Maths FT Paper-2 MS GCSE Maths FT Paper-3 GCSE Maths FT Paper-3 MS Mock Paper 2 GCSE Maths Mock Paper Instruction GCSE Maths FT Paper-1. GCSE Maths FT Paper-1 MS. GCSE Maths FT Paper-2. GCSE Maths FT Paper-2 MS. GCSE Maths FT Paper-3. GCSE Maths FT Paper-3 MS. GCSE Maths Higher Tier Number HT In the number HT classes, you will be learning how to order positive and negative integers, decimals, and fractions, use the symbols =, ≠, <, >, ≤, ≥, apply the four operations to integers, decimals, and simple fractions and mixed numbers - both positive and negative, understand and use place value, recognize and use relationships between operations, including inverse operations, use conventional notation for the priority of operations, including brackets, powers, roots and reciprocals, and many more things. Algebra HT You will be learning about algebraic manipulation in this module. These classes will also cover the substitution of numerical values into formulae and expressions, including scientific formulae. Understand and use the concepts and vocabulary of expressions, equations, formulae, inequalities, terms, and factors. Ratio, proportion and rates of change HT In these classes, you will learn to change freely between related standard units (e.g. time, length, area) and compound units (e.g. speed, rates of pay, prices) in numerical and algebraic contexts. You will also learn to use scale factors, scale diagrams and maps and understand and use the proportion as equality of ratios. Geometry HT In the geometry HT classes, you will learn about perimeter, area, squares, rectangles, and triangles in detail. Along with this, you will be introduced to the related formulas of perimeter, area, square, rectangles, triangles, and more. Probability HT From the probability HT chapter, you will learn about relating relative expected frequencies to theoretical probability; using appropriate language and the 0 to 1 probability scale, apply the property that the probabilities of an exhaustive set of outcomes sum to 1 and apply the property that the probabilities of an exhaustive set of mutually exclusive events sum to 1 and enumerate sets and combinations of sets systematically, using tables, grids, Venn diagrams. Statistics HT You will learn to Interpret, analyse, and compare the distributions of data sets from empirical distributions, apply statistics to describe a population, use and interpret scatter graphs of bivariate data, and recognize correlation; this learning will help in understanding data, surveys, and more. Mock Paper 1 GCSE Maths Mock Paper Instruction GCSE Maths HT Paper-1 GCSE Maths HT Paper-1 MS GCSE Maths HL Paper-2 GCSE Maths HL Paper-2 MS GCSE Maths HL Paper-3 GCSE Maths HL Paper-3 MS Mock Paper 2 GCSE Maths Mock Paper Instruction GCSE Maths HT Paper-1. GCSE Maths HT Paper-1 MS. GCSE Maths HT Paper-2. GCSE Maths HT Paper-2 MS. GCSE Maths HT Paper-3. GCSE Maths HT Paper-3 MS. Awarding Body Pearson Edexcel is the most popular and prestigious awarding body in the UK and internationally. GCSE is a recognised academic credential at the secondary level worldwide. This qualification involves theoretical study and research. Pearson Edexcel prepares learners for higher education or employment. Edexcel's qualifications meet the needs of modern learners and are based on high British education standards. Pearson Edexcel's qualifications provide learners with necessary skills and knowledge to achieve their goals. FAQs Why should I do this higher-tier GCSE Math course? You must do the higher GCSE Math as it requires for university admission and also every stage of your life. GCSE Math is one of the core subjects of the GCSE course that every student should study. Do you offer any fundamental courses in GCSE Math? Yes, we offer the fundamental GCSE Math course, which helps you improve basic math. If you feel your math basics must be polished, you can do this course with us. How to pass GCSE maths? To pass the General Certificate of Secondary Education maths, start revision early and consistently, and practise with quality revision, not just reading through notes. Believe in your ability and personalise your approach to the exam. Focus on learning the basics first, like fractions and algebra. Practising under timed conditions can help you develop a strategy that works best for you. How many marks do you need to pass Pearson Edexcel maths? To pass Pearson Edexcel Maths, you need to achieve a grade of 4 or higher. In terms of marks, this equates to achieving at least 120 out of 240 for the Foundation tier and at least 135 out of 240 for the Higher tier. However, it's important to note that the grade boundaries can vary slightly from year to year, depending on the difficulty of the exam. What is the grading system for the exam? The grades for GCSE range from 9-1, with 9 being the highest grade and 1 being the lowest. I made my payment. How will I get access to the course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is an Edexcel accredited course? Exdexcel is a British multinational education and examination body. If any functional skills training providers claim the course is Edexcel accredited, that means the course has been approved by the governor body of Edexcel. Their certificates have been valued in the UK and worldwide.

Are you a new manager with little experience in management? Or perhaps you are looking to advance your career and want to take on managerial roles. In that case, welcome to the Environment Management - CPD Certified course. Managing can initially seem daunting. Whether it's a project, task, or team, without good management, it's bound to fail. And in today's competitive field, a slight misstep can set your career back for years. You certainly don't want that, do you? Learning Outcomes of the Environment Management - CPD Certified Training: Get a sense of the environment, ecology, and its evolution Make plans and strategies for the growth of the environment Learn about eco-system management and how you can benefit from it Become well-informed about EU and UK environmental policies Learn how to manage the environment in delicate, vulnerable, and difficult situations This is where the Environment Management - CPD Certified comes in; its step-by-step lessons, tutor support, and CPD certification provides you with everything you need to become great at management. The course comes with all the additional facilities that all One Education courses have. So, perks like uninterrupted 24/7 access to your course, study at any time from anywhere, and a 100% money-back guarantee comes as standard with the course. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support The moment you enrol, you gain access to all of the 10 modules of the Environment Management - CPD Certified course. So, what are you waiting for? Start now, and we'll see you in the lessons. This Environment Management course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an endorsedcertificate after completing the course. Enrol now for a limited-time discounted price. Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily. We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. Our expert instructors are always available to answer all your questions and make your learning experience exquisite. If you want to learn about this topic and achieve a certificate, you should consider this course from One Education. We are very upfront and clear about all the costs of the course. Course Curriculum: Module 01: Environment and Ecology Module 02: Environmental Issues Module 03: Environmental Planning Module 04: Environmental Management System Module 05: Ecosystem Management Module 06: Environmental Law and Policy Module 07: Improving Environmental Performance Module 08: Environmental Management Audit Module 09: Situational Environmental Management Module 10: Review and Performance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Environment Management - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Environment Management - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Stress Management course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive Stress Management course will help you succeed when dealing with stress and eventually overcoming stressful situations. This Stress Management course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of this course, you will better understand stress management and how to apply it in real life to become stress-free. Learning Outcomes After completing this Stress Management course, the learner will be able to: Gain a thorough understanding of workplace stress. Gain in-depth knowledge about rational and irrational beliefs. Understand the ABC framework of REBT. Understand Cognitive Behavioural Therapy (CBT) in the workplace. Know how to identify and Challenge distorted negative thoughts. Why Choose Stress Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Stress Management Bundle Course Course 01: Stress Management Course 02: Dealing With Difficult People Course 03: Report Writing Course Course 04: Level 5 Mental Health First Aid Certification Course 05: Working at Height Training Course Course 06: Equality and Diversity Course 07: RIDDOR Training Course 08: Manual Handling Course ***Other Benefits of Stress Management Bundle Course Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Stress Management course] Course Curriculum of Stress Management Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma ---------------- Assessment Method After completing each module of the Stress Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stress Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Stress Management in Workplace course because it does not require any advanced knowledge or skills. Career path This Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

The Customer Service Manager course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Manager course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Manager WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Manager 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Customer Service Agent course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Agent course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Agent WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Agent 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Animal Care and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Animal Care bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Animal Care course that will enhance your skills and prepare you for the competitive job market. Also, our Animal Care experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Animal Care, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Animal Care Bundle Consists of the following Premium courses: Course 01: Exotic Animal Care Course 02: Animal Nutrition & Diet Course 03: Animal Science Course 04: Veterinary Nursing and Medical Emergencies Course 05: Training for Puppies Course 06: Dog Leash Training Course 07: Canine Communication Course 08: Feline Behaviour & Psychology Course 09: Equine Psychology Course 10: Horse Care and Stable Management Course 11: Pet First Aid Course 12: Pet Business Course Course 13: Infection Prevention Training Course 14: Personal Hygiene Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Bundle Course 01: Exotic Animal Care Introduction to the Care and Animal Welfare of All Species Basic Animal Health Hygiene First Aid for Animals Exotic Animals and Zoonotic Diseases Learning about Horses Learning about Birds Caring Rabbits & Guinea-Pigs Care of Chipmunks, Chinchillas and Degus More about Ornamental Fish Taking Care of Amphibians Specific information on Reptiles Course 02: Animal Nutrition & Diet Animal Care & Welfare Animal Nutrition Basic Animal Health Course 03: Animal Science Principles of Animal Science Animal Anatomy and Physiology Cell Biology Biochemistry Animal Microbiology Genetics and Evolution Animal Nutrition Animal Disease and Medicine Animal Behavioural Ecology Pet Care Wildlife Management Animal Welfare Course 04: Veterinary Nursing and Medical Emergencies Introduction to Veterinary Nursing Basic Care and Animal Welfare of All Species Career Prospect and Development Veterinary Nursing Legislation Collapse & Unconsciousness Cardiopulmonary Resuscitation Shock Bleeding Bandage Fractures Seizures Choking & Drowning Heat Stroke & Hypothermia Burns & Scalds Poisoning Bites and Stings Common Emergencies Managing a First Aid Scenario Pet First Aid Kit Course 05: Training for Puppies The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course How To Choose The Right Puppy For You And Getting Ready To Bring Them Home The 4 Top Puppy Problems Answered More Puppy Questions Answered Course 06: Dog Leash Training The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course The Missing Link - Preparing For The Walk The Walk Recall Training Who's Walking Who? E-Book Course 07: Canine Communication Introduction to Canine Evolution Introduction to Canine Intelligence The Importance of Socialisation Canine Communication Canine Psychology Dog Communication and Body Language Communication Between Dogs and Human Canine Emotions and Signs of Suffering The Role of a Dog Owner Essential Skills for Working With Dogs Course 08: Feline Behaviour & Psychology Domestication of Cats Communication & Stress According to Origin Sleeping & Toileting According to Origin Hunting & Drinking Water According to Origin Reproduction & Disease According to Origin Another Type of Cats - Feral Cats Understanding Feline Body Language Understanding Common Behaviour Understanding Cat Communication Types of Feline Need Do Cats Feel Love and Other Human Emotions? How Smart Are Cats? Why Do Cats Hiss? Why Do Cats Purr? Why Do Cats Rub Against Things? Why Do Cats Scratch Things? Why Do Cats Play with Their Prey? Why Do Some Cats Become Anxious or Phobic? Why Do Cats Roll on Their Backs to Greet People? Why Do Cats 'Sulk'? Why Do Cats Knead or Paddle with Their Paws? Why Does a Male Cat Bite a Female's Neck While Mating? Why Do Mother Cats Move Kittens? Why Do Some Cats Howl, Especially at Night? Cats and the Law Bringing Your New Cat Home Feeding and Controlling Obesity Managing Your Cat's Behaviour Keeping Your Cat Safe Neutering - Family Planning for Felines Pregnant Cats, Birth and Care of Young Kittens Cats Living Together How to Prevent Cat Conflicts in Multi-cat Households When to Let Go Course 09: Equine Psychology Introduction to Equine Psychology Equine Communicative Behaviour Reproduction and Stallion Behaviour Behaviour of Foals and Ponies Training Horses Horse-Human Relationships Equines Environmental and Social Behaviour Equine Locomotive Behaviour Unusual and Problematic Behaviour Course 10: Horse Care and Stable Management Introduction to Stable Management Environment Diet The Healthy Horse Nursing the Sick Horse Tethering Plants Poisonous to Horses Zoonotic and Notifiable Diseases Pre-purchase Vetting Yard Work and Riding Out Health and Safety Manure Management Travelling Horses Course 11: Pet First Aid Basics of First Aid Handling Fracture and Injuries Stings, Bites and Burns Impalement Injuries, Drowning and Choking Pet First Aid for Fainting, Fever and Dehydration First Aid for Breathing Problems Diarrhoea and Vomiting Treatment for Difficult Labour and Poisoning Straining, Sunburn and Wounds Shock and Regular Check-Ups Cardiopulmonary Resuscitation (CPR) Tips for Handling Pets Course 12: Pet Business Course Introduction Legal Requirements Running Your Own Business Marketing Setting Your Prices Business Costs Forms & Record Keeping Pre-Service Visit Difficulties & Challenges Course 13: Infection Prevention Training Infection Prevention and Control Policy in the UK Principles of Prevention and Control of Infection Immunization Infections Spread by Food and Water Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Infections & Diseases Spread by Person-to-Person Contact Infections Spread by Sexual Contact Infections Spread by Blood and Body Fluids Course 14: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Animal Care bundle. Requirements Our Animal Care course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Animal Care expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Do you find it difficult to feed your pet? Or are you unsure about which food to feed your pet? Our Nutrition : Pet Nutrition Diploma covers everything you need to know about pet nutrition. This course can help you in ensuring that you feed your pet the best food that meets their specific needs and requirements. The course will provide you a thorough understanding of the dietary needs of animals, food types, diet types, and pet food levels. This course includes the importance of pet nutrition, how to choose pet foods, digestion systems, and much more. By the end of this course, you will have a solid understanding in pet nutrition and understand the key pet nutrition concepts. The primary goal of this Nutrition : Pet Nutrition Diploma is to equip you with the essential knowledge to provide consultation on pet cat and dog or pet nutrition. Learning Outcomes After completing this course, learner will be able to: Understand the basic concepts of food types, types of diet and pet food labels Gain a thorough understanding of balanced nutrition Understand the importance of pet nutrition Gain in-depth knowledge of pet digestive systems Understand healthy pet weight Understand the pet feeding guide Know how to use essential oils for dogs and other pets Why Choose Pet Nutrition Diploma Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Detailed Course Curriculum Module 1: Introduction to Food Types, Types of Diet and Pet Food Labels Pet Food Types Types of Diet Understanding Pet food labels Module 2: Introduction to Balanced Nutrition Importance of Nutrition for Pets Who Determines Nutrient Requirements of Cats and Dogs? Nutritional requirements of the adult cat and dog Module 3: Importance of Pet Nutrition Benefits of Proper Nutrition What's the importance of good nutrition? What You Need to Know About Your Pet's Food Pet Nutrition: Life Stages Module 4: Pet Digestive Systems The Process of Food Digestion Module 5: Healthy Pet Weight Pet Weight Weight Problems and Solutions Module 6: Pet Feeding Guide Snacks and Treats Adding Herbs to Pet's Food Fruits and Veggies for Pets Pet Foods to Avoid Feeding Rabbits Feeding Hamsters Feeding Fishes Feeding Reptiles Module 7: Essential Oils for Dogs and Other Pets How to Use Essential Oils for Dogs and Other Pet How To Use Essential Oils for Pet Allergies Assessment Method After completing each module of the Nutrition : Pet Nutrition Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Nutrition : Pet Nutrition Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Nutrition : Pet Nutrition Diploma is ideal for anyone who works in a veterinary practice, a pet shop, or or has an interest in pet nutrition. Requirements There are no specific requirements for this Nutrition : Pet Nutrition Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Completing this Nutrition : Pet Nutrition Diploma course may lead you to a variety of career opportunities. Such as: Pet nutritionist Animal nutritionist Certificates Certificate of completion Digital certificate - Included

Do you find it difficult to feed your pet? Or are you unsure about which food to feed your pet? Our Pet Nutrition Diploma covers everything you need to know about pet nutrition. This course can help you in ensuring that you feed your pet the best food that meets their specific needs and requirements. The course will provide you a thorough understanding of the dietary needs of animals, food types, diet types, and pet food levels. This course includes the importance of pet nutrition, how to choose pet foods, digestion systems, and much more. By the end of this course, you will have a solid understanding in pet nutrition and understand the key pet nutrition concepts. The primary goal of this diploma course is to equip you with the essential knowledge to provide consultation on pet cat and dog or pet nutrition. Learning Outcomes After completing this course, learner will be able to: Understand the basic concepts of food types, types of diet and pet food labels Gain a thorough understanding of balanced nutrition Understand the importance of pet nutrition Gain in-depth knowledge of pet digestive systems Understand healthy pet weight Understand the pet feeding guide Know how to use essential oils for dogs and other pets Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Detailed Course Curriculum Module 1: Introduction to Food Types, Types of Diet and Pet Food Labels Pet Food Types Types of Diet Understanding Pet food labels Module 2: Introduction to Balanced Nutrition Importance of Nutrition for Pets Who Determines Nutrient Requirements of Cats and Dogs? Nutritional requirements of the adult cat and dog Module 3: Importance of Pet Nutrition Benefits of Proper Nutrition What's the importance of good nutrition? What You Need to Know About Your Pet's Food Pet Nutrition: Life Stages Module 4: Pet Digestive Systems The Process of Food Digestion Module 5: Healthy Pet Weight Pet Weight Weight Problems and Solutions Module 6: Pet Feeding Guide Snacks and Treats Adding Herbs to Pet's Food Fruits and Veggies for Pets Pet Foods to Avoid Feeding Rabbits Feeding Hamsters Feeding Fishes Feeding Reptiles Module 7: Essential Oils for Dogs and Other Pets How to Use Essential Oils for Dogs and Other Pet How To Use Essential Oils for Pet Allergies Assessment Method After completing each module of the Pet Nutrition Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Pet Nutrition Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone who works in a veterinary practice, a pet shop, or or has an interest in pet nutrition. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Completing this Pet Nutrition Diploma course may lead you to a variety of career opportunities. Such as: Pet nutritionist Animal nutritionist Certificates Certificate of completion Digital certificate - Included