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Overview With our intensive Diploma in Business Administration course, you can improve your professional skills. We create complete leaders with strong financial assessment, operational flexibility, and smooth communication by going beyond software expertise.Learn the fundamentals of handling money, creating budgets, writing reports, making presentations, and acting wisely. This investment advances your professional growth by expanding your skill set and opening up possibilities for opportunity.Join us now in exploring your abilities as a leader. Key Features of the Course: FREE Diploma in Business Administration CPD-accredited certificate Get a free student ID card with Diploma in Business Administration training (£10 applicable for international delivery) Lifetime access to the Diploma in Business Administration course materials The Diploma in Business Administration program comes with 24/7 tutor support Get instant access to this Diploma in Business Administration course Learn Diploma in Business Administration training from anywhere in the world The Diploma in Business Administration training is affordable and simple to understand The Diploma in Business Administration training is an entirely online How will I get my certificate? Upon successful completion of the Diploma in Business Administration course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Anyone, anywhere, can jumpstart their business journey with the Diploma in Business Administration! No experience? No problem! This open-door program welcomes all, from any background, to dive into the exciting world of business. Requirements Our Diploma in Business Administration course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors, such as: Marketing Assistant: £20-30k HR Assistant: £22-32k Sales Representative: £25-40k Customer Service Advisor: £20-28k Administrative Assistant: £18-25k Remember: Salary ranges vary (based on experience, location, and company). Advance with further qualifications! Course Curriculum 10 sections • 91 lectures •What is Business Administration? •Business and Organisations •Management of Business •Business Organization Perspectives •Decision Making •Approaches to Leadership •Communication Basics •Know Thyself and The Message •Learn To Use Terms of Business Communication That Invoke Emotions •Pay Attention To Body Language •Learn To Use Terms That Spark Interest •The Benefits Of Presenting Your Message In 1 Minute •Financing Basics •Record Your Income •Make a List of Expenses First and Put Them in Categories •Countdown & Adjust •Review Regularly •Module One - Getting Started •Module Two - Human Resources Today •Module Three - Recruiting and Interviewing •Module Four - Retention and Orientation •Module Five - Following Up With New Employees •Module Six - Workplace Health & Safety •Module Seven - Workplace Bullying, Harassment, and Violence •Module Eight - Workplace Wellness •Module Nine - Providing Feedback to Employees •Module Ten - Disciplining Employees •Module Eleven - Terminating Employees •Module Twelve - Wrapping Up •Activites-Diploma in Human Resource Management •Module One - Getting Started •Module Two - Working with Words •Module Three - Constructing Sentences 2017 •Module Four - Creating Paragraphs •Module Five - Writing Meeting Agendas •Module Six - Writing E-mails •Module Seven - Writing Business Letters •Module Eight - Writing Proposals •Module Nine - Writing Reports •Module Ten - Other Types of Documents •Module Eleven - Proofreading and Finishing •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening •Module Three - Working with the Interface •Module Four - Your First Document •Module Five - Basic Editing Task •Module Six - Basic Formatting Tasks •Module Seven - Formatting Paragraphs •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Styles •Module Ten - Formatting the Page •Module Eleven - Sharing Your Document •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening PowerPoint •Module Three - Working with the Interface •Module Four - Your First Presentation •Module Five - Working with Text •Module Six - Formatting Text and Paragraphs •Module Seven - Adding Pictures •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Transitions and Animations •Module Ten - Setting Up Your Slide Show •Module Eleven - Showtime! •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening Excel •Module Three - Working with the Interface •Module Four - Your First Worksheet •Module Five - Viewing Excel Data •Module Six - Building Formulas •Module Seven - Using Excel Functions •Module Eight - Using Quick Analysis •Module Nine - Formatting Your Data •Module Ten - Using Styles, Themes, and Effects •Module Eleven - Printing and Sharing Your Workbook •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening and Closing Access •Module Three - An Introduction to Databases •Module Four - Sharing Data Using Apps •Module Five - Working in Your App •Module Six - An Introduction to Desktop Databases •Module Seven - Performing Basic Table Tasks •Module Eight - Working with Fields •Module Nine - Working with Table Relationships •Module Ten - An Introduction to Queries, Forms, and Reports •Module Eleven - Protecting Your Data •Module Twelve - Wrapping Up •Assignment - Diploma in Business Administration

Are you ready to embark on an enlightening journey of wisdom with the Bid Writing bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Bid Writing, Freelance Writing & Email Writing. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Bid Writing Course 02: Certificate in Freelance Writing Course 03: Business English Perfection Course Course 04: Creative Writing Course 05: Email Writing Training Course 06: Diploma in Effective Writing Skills Course 07: English: Spelling, Punctuation, and Grammar Course 08: Touch Typing Essentials Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Bid Writing, Freelance Writing & Email Writing bundle illuminate your path to wisdom. The Bid Writing, Freelance Writing & Email Writing bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Bid Writing, Freelance Writing & Email Writing package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Bid Writing bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Bid Writing, Freelance Writing & Email Writing community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Bid Writing bundle. Establish robust bases across each course nestled within the Bid Writing bundle. Decipher intricate concepts through the articulate content of the Bid Writing bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Bid Writing bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Bid Writing bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Bid Writing bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Bid Writing bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Bid Writing bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Bid Writing journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Bid Writing bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Bid Writing bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hard copy Transcript - £9.99

Are you ready to embark on an enlightening journey of wisdom with the Writing bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Writing (Freelance Writing, Fiction, Novel, Screenwriting, Movie Script, Children's Book). Delve into eight immersive CPD Accredited courses, each a standalone course: Certificate in Freelance Writing Creative Writing Course - Fiction Copywriting Level 4 Screenwriting & Scriptwriting Creative Writing Course - Short Stories Creative Writing Course: Writing Storybooks For Children Proofreading & Copyediting Touch Typing Essentials Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Writing (Freelance Writing, Fiction, Novel, Screenwriting, Movie Script, Children's Book) bundle illuminate your path to wisdom. The Writing (Freelance Writing, Fiction, Novel, Screenwriting, Movie Script, Children's Book) bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Writing (Freelance Writing, Fiction, Novel, Screenwriting, Movie Script, Children's Book) package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Writing bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Writing (Freelance Writing, Fiction, Novel, Screenwriting, Movie Script, Children's Book) community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Writing bundle. Establish robust bases across each course nestled within the Writing bundle. Decipher intricate concepts through the articulate content of the Writing bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Writing bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Writing bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Writing bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Writing bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Writing bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Writing journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Writing bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Writing bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

In today's rapidly evolving world, mastering Fundraising Fundamental Strategies is paramount for individuals seeking to make an impact in various sectors. Understanding the intricacies of fundraising is not just beneficial but essential for the sustainability of organizations. The Fundraising Fundamental Strategies Course offers a comprehensive overview, covering modules ranging from the basics of fundraising to advanced techniques such as Crowdfunding and Volunteer Management. In a competitive job market like the UK, possessing these skills significantly enhances one's employability. With a growing emphasis on philanthropy and corporate social responsibility, fundraisers are in high demand across industries. Learning these strategies opens doors to diverse job opportunities, with salaries ranging from £25,000 to £40,000 per annum, depending on experience and expertise. The advantages of this course are immense, especially considering that the fundraising sector is expanding steadily, with a projected growth rate of 10% over the next decade. Embracing Fundraising Fundamental Strategies not only enriches individuals' skill sets but also contributes to the betterment of society at large. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Fundraising Module 02: Hiring and Training Development Staff Module 03: The Fundraising Cycle Module 04: Establishing Governance Module 05: Managing Budget, Taxes and Accounting Module 06: Fundraising Sources Module 07: Arranging Successful Fundraising Events Module 08: Marketing, Public Relations and Communications Module 09: Tools and Resources that Can Help in Fundraising Module 10: Crowdfunding Module 11: The Organisation and Use of Volunteers Module 12: Risk Management Module 13: Legal Responsibilities Learning Outcomes: Recognize key concepts in fundraising to inform strategic decisions effectively. Implement effective hiring and training strategies for development staff members. Demonstrate understanding of the fundraising cycle and its constituent stages. Establish robust governance structures to ensure ethical and legal compliance. Manage budgets, taxes, and accounting processes within fundraising contexts proficiently. Utilise various fundraising sources, including crowdfunding, for organisational sustainability. CPD 10 CPD hours / points Accredited by CPD Quality Standards Fundraising Fundamental Strategies 1:35:00 1: Module 01: Introduction to Fundraising 06:00 2: Module 02: Hiring and Training Development Staff 07:00 3: Module 03: The Fundraising Cycle 06:00 4: Module 04: Establishing Governance 05:00 5: Module 05: Managing Budget, Taxes and Accounting 06:00 6: Module 06: Fundraising Sources 10:00 7: Module 07: Arranging Successful Fundraising Events 07:00 8: Module 08: Marketing, Public Relations and Communications 10:00 9: Module 09: Tools and Resources that Can Help in Fundraising 08:00 10: Module 10: Crowdfunding 08:00 11: Module 11: The Organisation and Use of Volunteers 07:00 12: Module 12: Risk Management 06:00 13: Module 13: Legal Responsibilities 07:00 14: CPD Certificate - Free 01:00 15: Leave A Review 01:00 Who is this course for? This Fundraising Fundamental Strategies course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Fundraising Fundamental Strategies. Moreover, this course is ideal for: Non-profit professionals seeking comprehensive fundraising knowledge. Individuals aspiring to work in fundraising or development roles. Charity workers aiming to enhance fundraising proficiency. Volunteers interested in supporting fundraising efforts within organisations. Small business owners seeking to improve fundraising strategies. Requirements There are no requirements needed to enrol into this Fundraising Fundamental Strategies course. We welcome individuals from all backgrounds and levels of experience to enrol into this Fundraising Fundamental Strategies course. Career path After finishing this Fundraising Fundamental Strategies course you will have multiple job opportunities waiting for you: Fundraising Manager - £30K to 45K/year. Development Officer - £25K to 35K/year. Marketing Coordinator (Non-profit) - £22K to 32K/year. Volunteer Coordinator - £20K to 30K/year. Finance and Administration Manager (Non-profit) - £28K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

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Are you ready to embark on an enlightening journey of wisdom with the Management Consultant bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Management Consultant. Delve into eight immersive CPD Accredited courses, each a standalone course: Management Skills for New Managers Essentials of Becoming a Manager and Managing Teams Business Management Business Plan HR Management Course Office Administration Operations Management Corporate & Strategic Communication Skills for Managers Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Management Consultant bundle illuminate your path to wisdom. The Management Consultant bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Management Consultant package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Management Consultant bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Management Consultant community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Management Consultant bundle. Establish robust bases across each course nestled within the Management Consultant bundle. Decipher intricate concepts through the articulate content of the Management Consultant bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Management Consultant bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Management Consultant bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Management Consultant bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Management Consultant bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Management Consultant bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Management Consultant journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Management Consultant bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Management Consultant bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Embark on a journey to establish a successful cleaning business in the UK with our comprehensive course. Learn start-up costs, business models, legal aspects, and client satisfaction strategies. Ideal for entrepreneurs eager to thrive in the cleaning industry.

Are you ready to embark on an enlightening journey of wisdom with the Organisational Administration bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Organisational Administration & Business Law Diploma. Delve into eight immersive CPD Accredited courses, each a standalone course: Office Administration Legal Secretary and Office Skills Diploma Business Law Leadership and Management Course Business Management Business Plan Fundamentals of Business Analysis Decision-Making in High-Stress Situations Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Organisational Administration & Business Law Diploma bundle illuminate your path to wisdom. The Organisational Administration & Business Law Diploma bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Organisational Administration & Business Law Diploma package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Organisational Administration bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Organisational Administration & Business Law Diploma community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Organisational Administration bundle. Establish robust bases across each course nestled within the Organisational Administration bundle. Decipher intricate concepts through the articulate content of the Organisational Administration bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Organisational Administration bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Organisational Administration bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Organisational Administration bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Organisational Administration bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Organisational Administration bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Organisational Administration journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Organisational Administration bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Organisational Administration bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Budgeting is more than mere vague oversight. Budgeting should deliver the corporate strategy, add shareholder value and lead to a well-run business - for the benefit of all involved in it. Effective budgeting leads to real control - effective day-to-day operational control and more. This course demonstrates what proper budgeting and operational control can do. This course will help ensure that participants: Appreciate the importance of the budgeting process Take ownership of it Use it as a daily working tool - not an annual exercise - to help run their part of the operation Improve their reporting against budget Ensure their delivery against budget 1 Objectives of budgets The budget process Stages - what is the prime aim of a budget? What is forecasting? ObjectivesPlanningImplementation 2 Budget and cost control focus Choosing objectives Links with corporate strategy Links with resource management Can the accounting systems cope? 3 Traditional budgeting and control Benefits and drawbacks The process Control and feedback Reporting - what can be expected? 4 Advanced budgeting and control Understanding the business process Taking out costs Cost awareness ZBB - as valid as ever 5 Reports Reports for action The purpose of a report Content - deliverables and feedback Culture is so important