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Description: Microsoft Windows 7 Advanced - Video Training Course is intended for users who has experience with Windows 7. You will be able to learn some of the advanced techniques in this operating system. These include file management, protection techniques, user accounts, installing devices and printers, etc. Firstly, you will learn details about the account management. On a PC, there are two account types: administrator and standard user. As an administrator, you will be able to make changes in system settings which a standard user won't be able to do so. You will also learn to install the devices and printers successfully in your Windows 7 and use them without hindrance. And finally, you will learn about file management and security; you can set file attributes, change view settings, etc. which will keep your files and folders secure. This knowledge will help you in any IT and relevant field jobs. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 7 Advanced - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 7 Advanced - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. User Accounts Account Management FREE 00:09:00 Password Management 00:04:00 Devices and Printers Devices 00:04:00 Printers 00:02:00 File Management and Protection File and Folder Management 00:03:00 File Protection 00:06:00 Programs and Utilities Disk Maintenance 00:04:00 System Restore 00:02:00 Troubleshooting 00:05:00 Networks and Mobile Computing Networks 00:14:00 File and Printer Sharing 00:05:00 Offline Files 00:02:00 Remote Assistance 00:01:00 Power Settings and Plans 00:06:00 Security User Account Control 00:03:00 Windows Firewall 00:03:00 Windows Update 00:02:00 Malware Protection 00:05:00 Internet Explorer Security and Privacy 00:08:00 Mock Exam Mock Exam- Microsoft Windows 7 Advanced - Video Training Course 00:20:00 Final Exam Final Exam- Microsoft Windows 7 Advanced - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The aim of this 1-hour session is to increase your understanding of neurodiversity and to learn how to properly support neurodiverse individuals in the workplace and more importantly help to unlock their huge potential.

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Product Overview: Digital Marketing Diploma: Social Media Level 2 Unlock the potential of social media marketing and elevate your digital presence with the comprehensive 'Digital Marketing Diploma: Social Media Level 2' course. Designed for aspiring marketers, entrepreneurs, and professionals seeking to master the intricacies of social media, this program offers a deep dive into advanced strategies, tactics, and best practices. Module 1: The Fundamentals of Social Media Marketing In Module 1, participants will establish a solid foundation in social media marketing. From understanding the evolution of social platforms to identifying target audiences and setting clear objectives, learners will grasp the essential principles that underpin successful social media campaigns. Module 2: Creating Compelling Content and Social Media Advertising Module 2 delves into the art of crafting compelling content and leveraging social media advertising effectively. Participants will explore techniques for developing engaging posts, optimizing visuals, and harnessing the power of storytelling to captivate audiences. Moreover, they will learn how to strategically deploy advertising campaigns across various platforms to maximize reach and engagement. Module 3: Social Media Engagement and Performance Measurement In Module 3, the focus shifts to fostering meaningful engagement and measuring campaign performance. Participants will discover strategies for building communities, fostering user-generated content, and nurturing brand advocacy. Furthermore, they will explore key metrics and analytics tools to track performance, evaluate ROI, and refine their social media strategies accordingly. Module 4: Crisis Management and Social Media Compliance Module 4 equips learners with the skills to navigate crises and maintain brand reputation in the digital realm. Participants will learn how to develop robust crisis management protocols, handle negative feedback, and mitigate potential PR disasters effectively. Additionally, they will gain insights into regulatory compliance, privacy laws, and ethical considerations governing social media usage. Module 5: Customer Service and Collaboration In Module 5, the course emphasizes the critical role of customer service and collaboration in social media marketing. Participants will explore strategies for delivering exceptional customer experiences, resolving inquiries promptly, and turning satisfied customers into brand advocates. Moreover, they will learn how to foster collaborations with influencers, partners, and stakeholders to amplify brand reach and credibility.   Key Features: Expert-led instruction from industry practitioners and seasoned marketers. Hands-on exercises, case studies, and real-world examples to reinforce learning. Interactive discussions and peer collaboration to facilitate knowledge sharing and networking. Practical assignments and assessments to gauge comprehension and skill mastery. Access to cutting-edge tools, resources, and software platforms used in social media marketing.   Who Should Enroll? The 'Digital Marketing Diploma: Social Media Level 2' course is ideal for: Marketing professionals seeking to enhance their expertise in social media. Entrepreneurs and business owners aiming to leverage social platforms for brand growth. Communications specialists responsible for managing online reputation and engagement. Students and graduates pursuing careers in digital marketing or social media management.   Unlock the full potential of social media marketing and embark on a transformative learning journey with the 'Digital Marketing Diploma: Social Media Level 2' course. Gain the knowledge, skills, and confidence to drive measurable results and thrive in today's dynamic digital landscape. Course Curriculum Module 1_ The Fundamentals of Social Media Marketing The Fundamentals of Social Media Marketing 00:00 Module 2_ Creating Compelling Content and Social Media Advertising Creating Compelling Content and Social Media Advertising 00:00 Module 3_ Social Media Engagement and Performance Measurement Social Media Engagement and Performance Measurement 00:00 Module 4_ Crisis Management and Social Media Compliance Crisis Management and Social Media Compliance 00:00 Module 5_ Customer Service and Collaboration Customer Service and Collaboration 00:00

It’s time to create authentic, long-lasting change in the lives of your clients. As an NASM Behavior Change Specialist, you’ll be able to do just that by learning how to identify the things that motivate your clients most and how to use them to build sustainable results. You’ll learn tactics and tools such as effective goal setting, behavior change techniques, cognitive behavior therapy techniques, effective imagery, interpersonal and social influences on behavior change, and more. Once complete, you’ll be equipped with everything necessary to help your clients reach goals they never thought they could. Enroll today and start helping your clients do things they never thought possible.

Fast track your career as a business analyst and get step-by-step training on how to assess organisational needs and requirements with the Business Analysis course. In this course, you will learn how to identify a business's needs and gain a solid understanding of process improvement. The role and responsibilities of a business analyst will also be explored in detail, as well as a breakdown of the improvement cycle. On successful completion, you will have a solid understanding of how to think strategically to be able to manage organisational change. This course is ideal for aspiring business analysts who want to gain a better understanding of the key concepts and principles of business analysis and develop the skills to kick-start their career. Learning Objectives Be able to accurately define a business's needs to boost project success Gain a solid understanding of the business improvement cycle Develop your skills in strategic thinking, communication and problem-solving Learn the fundamental principles of stakeholder management Understand the basics of budgeting and cash flow analysis Familiarise with the different stages in business analysis Get step-by-step training on how to write a business analysis report Learn how to establish realistic long-term organisational goals Discover a wide range of business analysis techniques and tools Who is this Course for? This certificate in Business Analysis is ideal for aspiring business analysts, project managers or professionals who are new to the field and wish to fine-tune their skills and knowledge to accelerate their professional development. Our distance learning courses include specially designed training units to ensure quality, flexible studying. This course is ideal for aspiring business analysts who want to gain a better understanding of the key concepts and principles of business analysis and develop the skills to kick-start their career. No prior knowledge or experience is necessary to take this course. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. A good understanding of the English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career Path This Business Analysis course is a stepping stone to work your up to becoming a successful business analyst. Career opportunities and roles in this field include: Strategy & Business Analyst Junior Business Analyst Technical Business Analyst Course Curriculum Module 01: What is Business Analysis? What is Business Analysis? 00:10:00 Assessment Module 1 Module 01 Final Quiz Exam - Business Analysis 00:10:00 Module 02: Breaking Down the Different Levels of Business Analysis Breaking Down the Different Levels of Business Analysis 00:10:00 Assessment Module 2 Module 02 Final Quiz Exam - Business Analysis 00:10:00 Module 03: Business Analysis Key Concepts Business Analysis Key Concepts 00:05:00 Assessment Module 3 Module 03 Final Quiz Exam - Business Analysis 00:10:00 Module 04: Business Analysis Planning and Monitoring Business Analysis Planning and Monitoring 00:10:00 Assessment Module 4 Module 04 Final Quiz Exam - Business Analysis 00:10:00 Module 05: Elicitation and Collaboration Elicitation and Collaboration 00:10:00 Assessment Module 5 Module 05 Final Quiz Exam - Business Analysis 00:10:00 Module 06: Requirements Life Cycle Management Requirements Life Cycle Management 00:15:00 Assessment Module 6 Module 06 Final Quiz Exam - Business Analysis 00:10:00 Module 07: Strategy Analysis Strategy Analysis 00:15:00 Assessment Module 7 Module 07 Final Quiz Exam - Business Analysis 00:10:00 Module 08: Requirements Analysis and Design Definition Requirements Analysis and Design Definition 00:15:00 Assessment Module 8 Module 08 Final Quiz Exam - Business Analysis 00:10:00 Module 09: Solution Evaluation Solution Evaluation 00:10:00 Assessment Module 9 Module 09 Final Quiz Exam - Business Analysis 00:10:00 Module 10: Investigation Techniques Investigation Techniques 00:00:00 Assessment Module 10 Module 10 Final Quiz Exam - Business Analysis 00:10:00 Module 11: Develop Your Business Analysis Skills Develop Your Business Analysis Skills 00:15:00 Assessment Module 11 Module 11 Final Quiz Exam - Business Analysis 00:10:00 Module 12: Future Career Path and Scope of A Business Analyst Future Career Path and Scope of A Business Analyst 00:10:00 Assessment Module 12 Module 12 Final Quiz Exam - Business Analysis 00:10:00 Order Your Certificate

Overview This comprehensive course on SAP Controlling (CO) - Product Costing S4HANA will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This SAP Controlling (CO) - Product Costing S4HANA comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this SAP Controlling (CO) - Product Costing S4HANA. It is available to all students, of all academic backgrounds. Requirements Our SAP Controlling (CO) - Product Costing S4HANA is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 25 lectures • 02:29:00 total length •Unit 1: Introduction to the Course: 00:02:00 •Unit 2: Introduction to Product Costing: 00:02:00 •Unit 3: Scenario for Product Costing: 00:03:00 •Unit 1: Create Material Master Data; Introduction to MAV, Standard Price and Planned Price: 00:14:00 •Unit 1: Introduction to Bill of Materials, Activities, Routing and Overheads: 00:08:00 •Unit 2: Introduction to Activity Type Price Planning: 00:05:00 •Unit 3: Configuration of Bill of Materials: 00:04:00 •Unit 4: Configuration for Activity Types and Creation of Secondary CE in S4HANA: 00:09:00 •Unit 5: Configuration for cost element input planning: 00:09:00 •Unit 6: Configuration for Activity type price planning: 00:04:00 •Unit 7: Activity price calculation: 00:03:00 •Unit 1: Configuration for Overhead Management: 00:05:00 •Unit 2: Configuration of Overhead Key and Overhead Group: 00:08:00 •Unit 1: Introduction to Costing Sheet: 00:04:00 •Unit 2: Configuration of Costing Sheet: 00:13:00 •Unit 1: Introduction to Costing Variant: 00:05:00 •Unit 2: Configuration of Costing Variant: 00:07:00 •Unit 1: Introduction to Routing and Work Centres: 00:03:00 •Unit 2: Configuration for Routing and Work Centres: 00:21:00 •Unit 1: Introduction and Configuration of Cost Component Structure: 00:08:00 •Unit 1: Steps in Standard Costing Run: 00:02:00 •Unit 2: Execution of Cost Estimation Run: 00:05:00 •Unit 3: Marking and Releasing the cost: 00:05:00 •Resources - SAP Controllling (CO) - Product Costing S4HANA: 00:00:00 •Assignment - SAP Controllling (CO) - Product Costing S4HANA: 00:00:00

Get ready for an exceptional online learning experience with the Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Digital Marketing & SEO package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Digital Marketing & SEO package has something for everyone. As part of the Digital Marketing & SEO, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads CPD-accredited courses: Course 01: Digital Marketing: The Ultimate Guide to Strategic Marketing Course 02: Digital Marketing - Growth Hacking Techniques - Online Course Course 03: Learn to Drive Traffic into Sales through Digital Marketing Course 04: SEO - Master Search Engine Optimisation Course 05: Social Media Marketing Course -The Step-by-Step Guide Course 06: Affiliate Marketing Passive Income Made Easy Course 07: Instagram Marketing Course 08: Facebook Marketing Strategy for Business Course 09: LinkedIn Marketing for Business Course 10: Lead Generation with Attraction Marketing for Business Course 11: Online Multi-Business Master Plan Course 12: Complete Online Marketing & Advertising Course Course 13: Sales Skills Course 14: How To Build Sales Funnels With ClickFunnels Course 15: Creating Highly Profitable Sales Funnels Course 16: Content Management Course 17: Content Writing & Copy Writing For SEO and Sales Course 18: Complete Email Marketing Course Course 19: Google Ads Training: Turn Profit with PPC Course 20: Diploma in Customer Relationship Management (CRM) What will make you stand out? Upon completion of this online Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle, you will gain the following: CPD QS Accredited Proficiency with this Digital Marketing & SEO bundle After successfully completing the Digital Marketing & SEO bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Digital Marketing & SEO bundle The online test with immediate results You can study and complete the Digital Marketing & SEO bundle at your own pace. Study for the Digital Marketing & SEO bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Digital Marketing & SEO bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads, a rich anthology of 30 diverse courses. Our experts handpick each course in the Digital Marketing & SEO bundle to ensure a wide spectrum of learning opportunities. This Digital Marketing & SEO bundle will take you on a unique and enriching educational journey. The Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Digital Marketing & SEO bundle offers you the flexibility and convenience to learn at your own pace. Make the Digital Marketing & SEO package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle is perfect for: Marketing Professionals: Individuals already working in marketing who wish to update their skills in digital channels and techniques. Small Business Owners: Entrepreneurs needing to enhance their online presence and digital marketing strategies to boost business growth. Career Changers: Those looking to transition into a dynamic and rapidly growing field with opportunities in various industries. Recent Graduates: Graduates from marketing, business, or communication degrees seeking practical, applied knowledge to complement their theoretical background. Freelancers: Content creators, freelance marketers, and consultants aiming to expand their service offerings and effectiveness in digital campaigns. Requirements You are warmly invited to register for this Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Digital Marketing, Social Media, SEO, Content marketing, Email Marketing, Google Ads course completion, you can expect to: Digital Marketing Manager SEO Specialist Social Media Manager Content Marketing Specialist Email Marketing Manager Google Ads Specialist Digital Marketing Consultant E-commerce Specialist Brand Manager Analytics Manager Certificates CPD Certificates Digital certificate - Included

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Description Get instant knowledge from this bite-sized Phlebotomist Training Part - 2 course. This course is very short and you can complete it within a very short time. In this Phlebotomist Training Part - 2 course you will get fundamental ideas of phlebotomy, the key understanding of dermal puncture, quality assessment in phlebotomy and so on. Enrol in this course today and start your instant first step towards learning about dermal puncture. Learn faster for instant implementation. Learning Outcome Understand dermal puncture Gain in-depth knowledge of the quality assessment and management in phlebotomy Deepen your understanding of special blood collection procedure Strengthen infection control and risk management How Much Do Phlebotomists Earn? Senior - £39,000 (Apprx.) Average - £25,000 (Apprx.) Starting - £16,000 (Apprx.) Requirement Our Phlebotomist Training Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phlebotomist Training Part - 2 Dermal Puncture 00:14:00 Quality Assessment and Management in Phlebotomy 00:19:00 Special Blood Collection Procedure 00:15:00 Infection Control and Risk Management 00:19:00 Assignment Assignment - Phlebotomist Training Part - 2 00:00:00