38871 Courses delivered Online

Scrum Master Exam Prep: Virtual In-House Training This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described inThe Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Managing Multiple Projects: Virtual In-House Training Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management. Are your projects taking longer and longer to complete? Are results less than optimal because of time pressures on resources? Would you like to increase project 'throughout'? Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management. Planning and managing individual projects is challenging. When introducing the real-life limitation of resources and other outside influences into the multi-project environment, those challenges are magnified, and new challenges are introduced. This interactive workshop will position you for immediate action. The goal of this course is to equip you with the necessary knowledge, skills, and techniques so that you can effectively and productively manage multiple projects. What you Will Learn You'll learn how to: Manage stakeholder relationships and expectations Prioritize and sequence multiple projects Manage time and stress within a multiple project environment Effectively manage logical dependencies among projects Optimize the use of resources across multiple projects using concepts from Critical Chain methods Manage risk and communications in a multiple project environment Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Portfolio, program, and project management principles The multiple project environment The MMP Process Model Developing the Multiple Project List Multiple project portfolio management Project selection Project categories and types The multiple project list Multiple Project Logical Dependencies Project dependencies Types of multiple project portfolios Categories of logical dependencies across multiple projects Project priorities in the multiple project schedule Multiple Project Resource Management Multiple project resources and resource management concepts Multiple project resource loading Resource pool and resource database Multiple project resource issues and outsourcing Critical chain resource management, including drum resources and multi-tasking Managing Risk Across Multiple Projects Multiple project risk management process Identifying, assessing, and responding to multiple project risks Critical chain and multiple project risks Risk interrelationship management methods Creating and Executing the Multiple Project Plan The multiple project plan Multiple project scheduling Multiple project budgeting Executing and maintaining the multiple project plan Controlling in the multiple project environment Tools in multiple project management Multiple Project Communications Effective communication in the multiple project environment Common communication barriers Multiple project communications plan Resolving multiple project conflicts Summary and Next Steps What did we learn, and how can we implement this in our work environments?

Getting Started OTHM Level 7 Diploma in Strategic Management and Leadership helps the learners to a higher level understanding of the current practice in Strategic Management and Leadership in the workplace. The level 7 program is designed to enhance the knowledge and skills learners require to deal with the complexities of leadership and strategic management in a business context and to develop their ability to lead change in organisations. Upon successful completion of this program, the learners will attain strategic management and leadership skills and, enable learners to progress into or within employment and/or to work toward a relevant Master's programme with advanced standing. Key Benefits   All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. It will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue an MBA or any other Master's. On successful completion of the course, the students will be able to demonstrate their proficiency in the various management practices, which will improve their chances of making a successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access to our cutting-edge learning management platform, where you will be able to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Formative assessment feedback will be provided by the tutors to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   For entry onto the OTHM Level 7 Diploma in Strategic Management and Leadership qualification, learners must possess: An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification. Mature learners (over 21 years) with management experience. International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System). Progression   On successful completion of the OTHM Level 7 Diploma in Strategic Management and Leadership, a number of progression opportunities become available: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession. Why gain a OTHM Qualification?   Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge that every employer is looking for. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will give an indication of how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is achieved with 13 - 36 credits The diploma is achieved with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Management Reference No : A/616/2724 Credit : 20 || TQT : 200 The aim of this unit advances learner knowledge of concepts and frameworks to develop effective strategic plans and to develop learners' understanding of strategic and alter management models, additionally because the ability to review strategic plans, implementation plans and to steer organisational changes. The learners will attain full understanding of strategic management and business planning, and tools for reviewing current organisational strategies. UNIT2- Strategic Leadership Reference No : R/617/5012 Credit : 20 || TQT : 200 This unit is about strategic leadership skills required by directors and senior managers to successfully lead international organisational strategic activity. It provides an in-depth understanding of the key principles and practice of leadership which is able to enhance the individuals' knowledge, skills and attributes to effectively engage within the role and responsibilities required by a good team leader within the organisation. UNIT3- Strategic Human Resource Management Reference No : F/616/2725 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' ability to know and analyse the impact of internal and external environmental forces on organisational strategy objectives in several contexts. Learners will evaluate the contribution of strategic human resource management, and therefore the role of HR professionals and also the application of leadership and management theory for organisational benefit. UNIT4- Advanced Business Research Methods Reference No : J/616/2726 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' ability to conduct research into business and management issues that need familiarity with a spread of business data, research sources and appropriate methodologies. Learners will get a concept to combine theoretical and practical programme elements and individual development by building the educational skills and qualities within a holistic approach. UNIT5- Strategic Financial Management Reference No : L/616/2727 Credit : 20 || TQT : 200 The aim of this unit is to enable learners to be able to critically analyse the financial performance of companies, evaluate the budgetary processes of organisation and to recommend effective future and short-term sources of funding. Be able to critically appraise investment options similarly. UNIT6- Supply Chain and Operations Management Reference No : R/616/2728 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' understand the link between supply chain management, operations management and organisational business objectives. in competitive marketplaces using case studies and real-world industry scenarios. Learners will develop an understanding of techniques, operational processes , planning and control systems. UNIT7- Entrepreneurship and Innovation Reference No : Y/616/2729 Credit : 20 || TQT : 200 The aim of this unit is that the learners are enable evaluate innovative and entrepreneurial management processes for a project or organisation. Be able to critically assess proposals developed from new ideas to the fundamentals of business processes and methods associated with enterprise and entrepreneurship, developing knowledge of enterprise and entrepreneurship in global contexts. UNIT8- Globalisation and Corporate Governance Reference No : L/616/2730 Credit : 20 || TQT : 200 The aim of this unit is to develop learners be able to critically discuss the impacts of globalisation on organisations and also understanding of the effect of ethics, legislation, corporate governance, policies, processes and activities undertaken by organisations. UNIT9- Strategic Change Management Reference No : R/616/2731 Credit : 20 || TQT : 200 The aim of this unit is to look at the changing nature of organisations and also the challenges they face, develop learners' understanding of classic and contemporary theories of change management and the way they apply to contemporary organisations within the globalised world. Learners will understand the most approaches to managing change and show how these relate to the kinds of change that organisations are undertaking, especially in terms of individual, group and organisational behaviour the non-public characteristics of change agents similarly because the evaluation and development of leadership skills to fulfill current and future change management roles. UNIT10- Strategic Marketing Reference No : Y/616/2732 Credit : 20 || TQT : 200 The aim of this unit is to analyze underlying models, techniques and therefore theories that underpin marketing and the challenges related to marketing in today's business environment, including how a method combines development, promotion, distribution, pricing, relationship management and other elements. this can also give the learners with a critical understanding of the marketing function within a hectic organisation. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The business management sector is undergoing continuous transformation and evolution. This Level 6 Diploma in Business Management aims to prepare learners for the business world with confidence, independent thinking skills, in-depth knowledge of business and management, and the ability to adapt quickly to changes. This course is particularly suited for those who have already embarked on a career in the private or public sector business or intend to do so in the future. This course concentrates on leadership and personnel management, strategic human resource management, operations management, sustainable business practices, financial decision-making, and the research skills essential for effective management. Key Benefits Equip learners with the ability to adapt to evolving business environments swiftly. Foster confidence and competence to make informed and effective business decisions. Understand business and management principles, including key concepts and best practices. Develop leadership skills to guide and inspire teams and organisations effectively. Prepare learners for successful careers in both private and public sector businesses. Key Highlights If you're a practicing or aspiring manager looking to enhance your career in the business sector, then the Level 6 Diploma in Business Management is the perfect entry point for advancing your career. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. Learner must be 18 years or older at the beginning of the course Mature learners (over 21) with management experience International students whose first language is not in English, they will need to have score of 5.5 or above in IELTS (International English Language Testing System) Progression Learners completing the OTHM Level 6 Diploma in Business Management will allow progress to: OTHM Level 7 Diplomas; or Will be eligible to gain direct entry into relevant Master's degree programmes; or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits The OTHM Level 6 Diploma in Business Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leadership and People Management Reference No : H/616/2734 Credit : 20 || TQT : 200 The unit's unit is to enable the learner to understand the basics of leadership and management and how to use those skills to enhance performance and motivation. The learner can analyse the importance of achieving the organisation goals. UNIT2- Business Research Project Reference No : K/616/2735 Credit : 20 || TQT : 200 The aim of the unit is to develop the skills like research skills, and analyse the research techniques. Learners will also analyse research findings, evaluate the research methodology used and present their research findings. UNIT3- Operations Management Reference No : K/616/2736 Credit : 20 || TQT : 200 The unit aims to understand the production or operation in both manufacturing and service sector and inform the key issues to the operation management UNIT4- Financial Decision Making Reference No : T/616/2737 Credit : 20 || TQT : 200 The aim of this unit is to demonstrate the links between business decision making, risk assessment and financial information. Learners will understand how businesses are financed through their fixed and working capital requirements and how the financial management of each organisation is influenced by its governance and ownership structure. UNIT5- Sustainable Business Practices Reference No : A/616/2738 Credit : 20 || TQT : 200 The unit aims to develop the learner's knowledge in sustainable development issues and how it will effect on strategic development in a business organsation. UNIT6- Strategic Human Resource Management Reference No : A/616/2739 Credit : 20 || TQT : 200 The unit will help the learners to gain knowledge in human resource management and how HRM strategies help the learners to contribute organisational and employee performance. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Are you already on your way in your Facilities Management career? Are you looking to advance into the next professional level in Facilities Management? This Level 4 Certificate in Facilities Management course is delivered via our well-established Virtual Learning Environment. All course content is fully available via the screen or for download and can be accessed anytime, anywhere so you can plan your own schedule.

Course Objectives At the end of this course you will be able to: Record and edit a Macro Assign macros to keyboard shortcuts, Quick Access Toolbar, Buttons and Shape objects. Use the Visual Basic Editor; change the properties of an object; add a module to a project; write the code for a procedure and then run it; and use the Object Browser to search procedures Manipulate data by declaring variables of different data types; combine data by using expressions; use functions to accept input and display output; and declare variables and procedures with the appropriate scope Use decision structures to create procedures that make decisions; and use loop structures to perform repetitive tasks Create an error handling routine in case things go wrong with VBA code ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk Customer Feedback Best Training Ever! Just finished a bespoke 1-1 training course in Excel Advanced, Macros & VBA. Pedro is an excellent trainer, imparting his skills and knowledge in the best way - appropriately to audience skills, knowledge and ability. Pedro is always approachable, encouraging and supportive, giving delegates the optimum learning environment. I would not hesitate to recommend Pedro as a trainer, whatever your level of ability. Amanda Morris - Treasury & Systems Accountant at Reall - Real Equity for All The trainer was very knowledgeable, kept everyone involved and was enthusiastic. A great experience.. Simon Harper - Lloyd's of London My learning experience was awesome. Perdinand Reagan - Subsea7 Very nice and relaxed approach to teaching. Was definitely a good learning experience. Jerome Pupe - S5 Agency World The Trainer – Very positive + patient + helpful + thorough Agnes Souza - Direct Wines ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introduction to Macros and VBA Introducing Visual Basic for Applications Recording a Macro Naming conventions for Macro Procedures Running a Macro Absolute or Relative Cell Referencing Saving and Opening Files with Macros Making macros always available Adding Macros to Keyboard Shortcuts, Quick Access Toolbar, Buttons and Shapes Editing a Macro in the Visual Basic Editor Understanding the Development Environment Customising the Editor Tips for General Typing in VBA Using Visual Basic Help Working with Procedures Program Design Understanding Modules Naming Rules Creating a Module Understanding Procedures Programming Macro Concepts Creating a Subroutine Creating a Function Understanding Arguments Exiting Procedures Calling Procedures Objects, Properties, Methods and Events Understanding Objects Properties, Methods, and Events Navigating the Object Hierarchy Understanding Collections Accessing a Member of a Collection Understanding Hierarchy Using the Object Browser Using the With Statement Working with Properties Working with Methods Creating an Event Procedure Reserved Macro Names Using Expressions, Variables and Intrinsic Functions Understanding Expressions and Statements Declaring Variables Understanding Data Types Determining the Value of Variables Working with Variable Scope Using Built-in VBA Functions Understanding Constants Using Message Boxes Controlling the Answer to a Message Box Using Input Boxes Declaring and Using Object Variables Controlling Program Execution Understanding Control-of-Flow Structures Using the If...End If Decision Structures Nested If Statements Using the Select Case ... End Select Structure Using the Do ... Loop Structure Using the For ... Next Structure Using the For Each ... Next Structure Guidelines for Use of Control-of-Flow Structures Debugging and Handling Errors Understanding Errors Using Debugging Tools Setting Breakpoints and Using Break Mode Stepping Through Code Trapping Errors with the On Error Statement Understanding the Err Object Working with Inline Error Handling Writing an Error-Handling Routine Working with Forms and Controls Understanding UserForms Creating a Form Displaying and Removing a Form Aligning and Sizing Controls Using the Toolbox Working with a Form's Properties, Methods, and Events Working with Form and Control Properties, Methods and Event Setting the Tab Order Populating a Control Who is this course for? Who is this course for? This course is designed to give proficiency in the Visual Basic Editor (VBE), predominantly making use of Excel objects, understanding Object's Properties, Events and Methods, basic VBA Object oriented programming, event handling, control structures, and debugging tools. Requirements Requirements Preferably, delegates should have attended the Excel Advanced course. Certificates Certificates Certificate of completion Digital certificate - Included

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Getting Started The qualifications provide individuals with an opportunity to enter the IT field by enhancing their understanding of the industry. They are designed to foster personal growth and progression into technical roles. The overarching goals include: Grasping and applying IT principles within diverse business contexts. Applying IT principles within specific and specialized environments. Enhancing learners' employability by bridging the gap between management theories and their practical IT applications. Evaluating problem-solving methods tailored to business and industry challenges. Curating, evaluating, and analysing information from a wide range of sources. Proficiently employing verbal and communication skills. Demonstrating both independent and collaborative teamwork abilities. Self-managing personal development and fostering growth.   Key Benefits • Understand ethical considerations within the field of information technology. • Acquire fundamental knowledge of the statistical principles underlying information technology. • Develop a comprehensive understanding of both Windows and Linux operating systems. • Design and implement a database system. • Gain a deep understanding of the principles and concepts of logical networking. • Effectively utilize various components of physical networking. • Create websites with effective designs.   Key Highlights Are you a practicing IT professional seeking a deeper knowledge and understanding of the industry to support your development into senior positions? Then, the Qualifi Level 4 Diploma in Information Technology is the ideal starting point for your career journey. This course paves the way for a career in preparing professional staff and future managers in the health and social care sector. Remember, the assessment for this qualification is based solely on assignments, so there's no need to worry about taking exams. With the School of Business and Technology London, you have the flexibility to complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides, developed by our Qualifi-approved tutors, are available around the clock through our cutting-edge learning management system. Most importantly, the School of Business and Technology London provides comprehensive tutor support through our dedicated support desk. If you opt for blended learning, you can also enjoy live sessions with an assigned tutor, which you can schedule at your convenience. Career Pathways Upon completing the Level 4 Diploma in Information Technology, graduates can explore various career paths in education and training, including:   IT Support Technician, with an estimated average salary of £27,701 per annum Desktop Support Specialist, with an estimated average salary of £31,487 per annum Network Technician, with an estimated average salary starting from £25,000 per annum System Administrator, with an estimated average salary of £37,768 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only)   Assessment Assignment based Assessment No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification, candidates should meet the following criteria: • Should have a certain level of proficiency and hold a Qualification at Level 3, such as 'A' LEVEL or any vocational certificate. • They should be actively pursuing additional professional development to acquire job-related skills and practical knowledge. • International students whose first language is not English should have a score of 6 or above in the IELTS (International English Language Testing System). Progression Learners who successfully complete any of the corresponding QUALIFI Level 4 Diplomas in IT have various advancement options, which include: Transitioning to the QUALIFI Level 5 Diplomas in IT. Progressing to the second year of undergraduate programs in fields such as Computer Science, Information Technology, or related disciplines. Entering the workforce directly in a relevant professional capacity. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Information Technology and IT Ethics Reference No : L/617/6692 Credit : 20 || TQT : 200 This unit enhances learners' understanding and utilization of information technology, including the use of standard office applications for document and presentation creation. UNIT2- Mathematics and Statistics for IT Reference No : R/617/6693 Credit : 20 || TQT : 200 This unit offers learners the opportunity to acquire proficiency in mathematics and statistics, equipping them with the mathematical capabilities needed for problem analysis and resolution in IT roles. UNIT3- PC Maintenance and Operating Systems Reference No : Y/617/6694 Credit : 20 || TQT : 200 This unit imparts knowledge regarding personal computer hardware, enabling learners to perform tasks such as installing a computer system unit, operating system, and troubleshooting procedures. UNIT4- Computer Graphics Editing and Database Concepts Reference No : D/617/6695 Credit : 20 || TQT : 200 This unit elucidates the concepts of photo editing, empowering learners to integrate photos seamlessly into documents. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

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Getting Started This qualification aims to equip individuals who currently hold or aspire to attain senior positions in an organisation with the responsibilities associated with overseeing health and safety policy and its implementation.  The QUALIFI Level 6 Diploma in Health and Safety Management also allows learners to enhance their comprehension of Occupational Health and Safety management. They will acquire the knowledge and expertise necessary to comprehend the legal and regulatory framework governing occupational health and safety policy. They will also evaluate existing policies, suggest improvements, and implement these recommended policy changes. Additionally, they will learn to translate these policies into action, effectively utilising management systems, resources, risk and incident management strategies and fostering leadership, management and skill development.    Key Benefits This qualification prepares learners to Understand key health and safety policy principles, as well as an awareness of the internal, external and transformative factors that shape its implementation. Develop the knowledge and skills to effectively translate organisational policy into a well-functioning occupational health and safety management system. Enable learners to effectively address and manage risks and incidents in their capacity as health and safety practitioners, including the ability to assess and evaluate risk through appropriate strategies. Understand elements that influence health and safety behaviours, performance, and workplace culture Key Highlights This course module prepares learners to attain senior positions within an organisation for managing health and safety policy and practice. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI Level 6 Diploma in Health and Safety Management can open many career pathways including, but not limited to: Health and Safety Professionals with an estimated average salary of £32,969 per annum Safety coordinator with an estimated average salary of £30,939 per annum Compliance officer with an estimated average salary of £49,222 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only)   Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Level 5 qualification or Appropriate work experience in the business sector and demonstrate ambition with clear career goals. Learners should be aged 19 years and over. Learners must have sufficient command of the English Language (IELTS 6 or equivalent)   Progression QUALIFI Level 7 Diploma Employment in an associated profession     Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Health and Safety Management Principles and Policy Reference No : L/650/6691 Credit : 15 || TQT : 150 Additionally, students will cultivate the expertise and capabilities required to assess an organisation's health and safety policy thoroughly. UNIT2- Risk and Incident Management Reference No : M/650/6692 Credit : 15 || TQT : 150 This unit aims to equip learners with the knowledge, comprehension, and proficiency needed to convert organisational policies into a proficient operational framework for occupational health and safety. This encompasses planning, organising, controlling, reviewing, and auditing health and safety management activities. Additionally, it involves the implementation of corporate social responsibility principles and ethical codes of conduct within management, as well as examining the pivotal factors in overseeing employees' occupational health and well-being. UNIT3- Promoting a Positive Health and Safety Culture Reference No : R/650/6693 Credit : 15 || TQT : 150 This unit aims to give learners insights into various elements that shape health and safety behaviours, performance, and workplace culture. This encompasses examining the effects of both human and organisational factors, leadership approaches, the structure of organisations, and mechanisms for consultation. Furthermore, students will acquire the proficiency to assess an organisation's health and safety culture and performance and the ability to devise a well-structured strategy for enhancing them. UNIT4- Maintaining a Safe Working Environment Reference No : T/650/6694 Credit : 15 || TQT : 150 This unit aims to expand the learners' occupational health and safety foundation. It encompasses the technical expertise necessary for learners/practitioners aspiring to advance in various managerial positions. UNIT5- Health and Safety Law, Regulation and Influence Reference No : Y/650/6695 Credit : 15 || TQT : 150 Students will delve into the functions performed by industry, professional organisations, and media communities in shaping and advocating for positive health and safety outcomes on local, national, and global levels. UNIT6- Development of the Health and Safety Practitioner Reference No : A/650/6696 Credit : 15 || TQT : 150 Students will acquire the competencies needed to evaluate an organisation's proficiency and skill prerequisites, and they will be able to propose training and/or recruitment strategies to fulfil these needs. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.