1320 Courses delivered Online

English: Spelling, Punctuation and Grammar Overview Ever wish you could write with confidence, expressing yourself like a pro? Imagine leaving behind confusing rules and spelling doubts, embracing the power of clear English. This 'English: Spelling, Punctuation and Grammar' course is your magic wand, transforming you into a language whiz! Through fun and easy lessons, you'll unravel the secrets of the English language. Start with grammar basics, learning how words work together to build sentences that make sense. Discover how sentences are structured, so you can craft messages that grab attention. You'll even learn to ask perfect questions, unlocking valuable information and guiding conversations. Punctuation becomes your friend, not a foe. No more misplaced commas or confusing rules! You'll understand how to use them like magic tricks, making your writing clear and powerful. Capitalization turns from a guessing game into a tool for authority, ensuring your writing looks professional and polished. Spelling worries vanish as you crack the code of the English alphabet. Learn from common mistakes and clever strategies to avoid them, developing an eagle eye for accuracy. By the end, you'll tackle tricky words with ease, leaving typos in the dust. This course unlocks your communication superpowers, from academic success to career advancement. Whether you're a student, a professional, or simply someone who wants to express themselves clearly, the skills you learn here will open doors in every area of life. Learning Outcomes: Master the fundamentals of English grammar, sentence structure, and punctuation. Craft clear and impactful questions for effective communication. Apply proper capitalization to enhance the writing's professionalism and clarity. Conquer common spelling mistakes and develop strategies for accuracy. Communicate effectively in written and spoken English across various contexts. Why You Should Choose English: Spelling, Punctuation and Grammar Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? English: Spelling, Punctuation and Grammar is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our English: Spelling, Punctuation and Grammar is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. English: Spelling, Punctuation and Grammar Module 01: Introduction to the Course 00:10:00 Module 02: Basics of Grammar 00:13:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Module 05: Questions 00:11:00 Module 06: Punctuation and Capitalisation 00:21:00 Module 07: Spelling 00:26:00 Module 08: Common Mistakes and Ways to Improve 00:18:00

Make iBeacon Mobile Apps - Without Coding course teaches you to develop an app using iBeacon - Apple's implementation of Bluetooth low-energy (BLE) wireless technology. Throughout the course, you will learn how to make iBeacon apps without the knowledge of coding. The concepts of iBeacon, its definition and different types, its uses, costing, services provided by the various Beacon makers, essential programs to build iBeacon apps, and where to download these programs, etc. will be focused in the course. The course also provides discussion on the advanced editing strategies and distribution of your app. Upon completion, you will be able to make and ready an app for submitting it to the app stores (Google and Apple). You will also learn how to test the app or give your customers to test the app. What Will I Learn? By the end of the course you will be able to build an iBeacon enabled mobile app ready to be submitted to the app stores (Apple and Google Play) You will understand what an iBeacon is and what are some of the potential uses. You will understand what programs are needed to build beacon apps and where to download them (for free). You will understand the different types of beacons, what are the costs involved, what services are provided by the various beacon makers. You will know how to build an app for testing and giving to your clients for testing. Requirements You need to have a MAC computer to build the apps - currently PC is not supported. It is also possible to do this on a Windows machine if you install a Virtual machine and run the MAC OS in a window on your PC. Take a look at this for an overview: https://blog.udemy.com/xcode-on-windows/ For testing iBeacon functionality you will need 2 things. 1) a device to act as a beacon, and 2) an i Device or an Andoid Device (details in the course). A desire to learn! This is not difficult, it only takes following instructions and havign a desire to learn. Who is the target audience? Web and Mobile designers, marketing people, and business ownvers who want to learn how to leverage the next level of mobile interactions by incorporating iBeacons. No programming background needed - this is really a course for anyone - you really do not need to have any coding background. Marketing and retial people are also encouraged to take this course to understand the potential for greater customer interactions made possible with iBeacons. Mobile phone app makers who want to learn how to incorporate iBeacons into existing apps the easy and fast way. Introduction to iBeacons How iBeacons Work FREE 00:04:00 A simple Demo 00:01:00 Creating a Virtual Beacon With Estimote 00:02:00 Building Your Own App Setting up the Design Environment 00:12:00 Using the designer to add iBeacons 00:12:00 Testing your App 00:04:00 Using the Viewer to Test Your App 00:01:00 Using iBeacons to Open External Web Pages and Videos 00:02:00 Advanced Editing Creating a wish list shopping cart 00:13:00 Triggering Facebook and Twitter Sharing with an iBeacon 00:07:00 Adding a Bar Code and QR Code Reader 00:03:00 Adding Mapping Functonality with Google Maps 00:07:00 Customizing the App - Beacon Messages, Icons and Splash pages 00:14:00 Custom iBeacon Triggered Sounds 00:05:00 Eddystone - The New Beacon Protocal by Google Eddystone Introduction 00:03:00 Course Certification

Functional Skills English Level 3 Overview Feeling stuck with your English? Wish you could speak and write clearly and confidently? Functional Skills English Level 3 is your key to unlocking everyday English! This course makes learning English simple and practical. You'll break down the language into bite-sized pieces, from grammar and vocabulary to sentence structure and pronunciation. Learn how to write clear and easy-to-understand messages, so people always get what you mean. Plus, you'll master punctuation and capital letters, making your writing look polished and professional. The course also helps you become a better listener and speaker. You'll learn to understand what others are saying and express yourself confidently in conversations. By the end, you'll be a whiz at English, both speaking and writing! Functional Skills English Level 3 is your passport to feeling confident and opening doors to new opportunities, all through the power of clear communication. Learning Outcomes Gain a solid understanding of English grammar and vocabulary. Craft clear and concise sentences that effectively communicate your ideas. Master the art of punctuation and capitalization for polished written communication. Develop strong listening skills to fully grasp spoken English. Enhance your speaking skills to participate confidently in conversations. Why You Should Choose Functional Skills English Level 3 Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Functional Skills English Level 3 is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Functional Skills English Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Functional Skills English Level 3 Module 01: Linguistics Linguistics 00:33:00 Module 02: Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:11:00 Module 03: The Basics of Sentence The Basics of Sentence 00:08:00 Module 04: Structure of Sentence Structure of Sentence 00:16:00 Module 05: Question Question 00:11:00 Module 06: Punctuation & Capitalisation Punctuation & Capitalisation 00:21:00 Module 07: Spelling Spelling 00:24:00 Module 08: English Pronunciation English Pronunciation 00:10:00 Module 09: Teaching Receptive Skills: Reading Teaching Receptive Skills: Reading 00:07:00 Module 10: Teaching Productive Skills: Writing Teaching Productive Skills: Writing 00:06:00 Module 11: Teaching Receptive Skills: Listening Teaching Receptive Skills: Listening 00:07:00 Module 12: Teaching Productive Skills: Speaking Teaching Productive Skills: Speaking 00:08:00

Microsoft Access is a database management system (DBMS) from Microsoft. This software combines the relational Jet Database Engine with a graphical user interface and software-development tools. Microsoft Access is one of the Microsoft Office suites of applications. In this application, users can create tables, queries, forms and reports, and connect them together with macros. Through this course, you will learn the necessary skills, knowledge, and information about Microsoft Access 2013 needed for any users and for any professionals. Course Highlights Microsoft Access Intermediate Level Accredited Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Access Intermediate Level Accredited Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Access Intermediate Level Accredited Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Access Intermediate Level Accredited Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Access Intermediate Level Accredited Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Creating a Custom App 01:00:00 Module Three - Customizing App Actions 01:00:00 Module Four - Customizing Your App Views with Macros 01:00:00 Module Five - Working with Validation Rules and Messages 01:00:00 Module Six - Working with Macros 01:00:00 Module Seven - Advanced Query Tasks 01:00:00 Module Eight - Designing Forms 01:00:00 Module Nine - Advanced Reporting Tasks 01:00:00 Module Ten - Advanced Database Tools 01:00:00 Module Eleven - Working with the Access Environment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft Access Intermediate Level Accredited Course 00:00:00 Mock Exam Final Exam

This Microsoft Outlook course builds on core competencies in Outlook and guides you on how to work with some of the further advanced features of Outlook. This course is designed for students who have core competencies in Microsoft Outlook and want to learn essential level skills or students who want to learn the topics covered in this course in the 2016 interface. After enrolling in this course, you will be able to work with advanced features of outlook such as tasks and notes, Work with signatures and themes, handle the inbox including filtering, to create search folders, to archive and Work with multiple accounts. Course Highlights Accredited Microsoft Outlook Advanced is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Microsoft Outlook Advanced into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Microsoft Outlook Advanced Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Microsoft Outlook Advanced is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Microsoft Outlook Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Working with Messages 01:00:00 Module Three - Customizing Your Profile 01:00:00 Module Four - Advanced Email Tasks 01:00:00 Module Five - Managing Junk Mail 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More With Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Printing 01:00:00 Module Eleven - Managing Outlook Data 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities- Accredited Microsoft Outlook Advanced 00:00:00 Mock Exam Mock Exam- Accredited Microsoft Outlook Advanced 00:20:00 Final Exam Final Exam- Accredited Microsoft Outlook Advanced 00:20:00

It has been found that visual communication is vastly more effective than other forms of communication. It is a very stimulating form of communication especially when paired with vivid colours. Graphic designers have a similar job, where they convey many different subtle messages using their creativity and artistic talents. This Diploma in Graphic Design course will help you learn basic techniques in Adobe photoshop, Illustration and In-design in order to build up your confidence and help you start the journey to become a professional. This course will initially give you a background understanding in what graphic design really is, following which you will learn about the principles and elements of design -which are considered the building blocks of graphic designing. You will also discover the different terms, tips and tolls used to pick the best colours. After this is where the whole course starts getting interesting as you start learning to use Photoshop, understand Typography, design logos using illustrator and finally discover more about web designing and printing. This diploma level course is the full package and is ideal for anyone pursuing a career in graphics design. Course Highlights Diploma in Graphic Design is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Graphic Design into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Graphic Design Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Graphic Design is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Graphic Design is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. LESSON 01 Basics of Graphic Design 00:56:00 LESSON 02 Foundation in Design 01:00:00 LESSON 03 Adobe Photoshop Basics 01:02:00 LESSON 04 Designers go to Software 01:03:00 LESSON 05 Adobe Illustrator Introduction and Typography 01:01:00 LESSON 06 Creating Logos with Illustrator 01:01:00 LESSON 07 Web Page Design Basics 00:51:00 LESSON 08 Adobe in Design and Print Work Introduction 01:02:00 Final Exam Final Exam - Diploma in Graphic Design 00:20:00

Whether you are a professional, an employee in a company or hard working student or business owner this course is designed for all those who wish to develop their skills and abilities using Microsoft Outlook 365. This online course will allow you to learn advanced Microsoft Outlook techniques, which will gear you to a good fresh start. It will also help you will experience the design to provide you documents and emails to look exactly like they would when printed. In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook 365. Course Highlights Accredited Microsoft Outlook 365 for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Microsoft Outlook 365 for Beginners into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Microsoft Outlook 365 for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Microsoft Outlook 365 for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Microsoft Outlook 365 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Please Note: For practice purpose, you should have an account with Microsoft Office 365. You can either buy or use free trial version account from Microsoft. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 01:00:00 Module Two - Welcome to Office 365 Web Apps 01:00:00 Module Three - Working with Your Inbox (I) 01:00:00 Module Four - Working with Your Inbox (II) 01:00:00 Module Five - Creating a New E-Mail 01:00:00 Module Six - Managing E-Mail Messages 01:00:00 Module Seven - Using Outlook's Organizational Tools 01:00:00 Module Eight - Outlook Options 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Contacts 01:00:00 Module Eleven - An Introduction to Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Accredited Microsoft Outlook 365 for Beginners 00:00:00 Mock Exam Mock Exam- Accredited Microsoft Outlook 365 for Beginners 00:20:00 Final Exam Final Exam- Accredited Microsoft Outlook 365 for Beginners 00:20:00

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00

Enrol in our best-selling course to get a broad introduction to French and strengthen your basic knowledge of the French language. Taking this Beginners French Course will be ideal to gain an understanding of the most powerful ideas, and learn everything that demands to have a general conversation with native speakers in Spanish. You'll get an introduction to French grammar and vocabulary, following with tenses and learn how to use the French language in different life situations. Extend your vocabulary on various topics, including eating habits, skills, free time, work and fashion. Additionally, understand how to convey messages and talk about feelings and relationships, being environmentally and friendly and learn all the relevant expressions and pronunciation in the most obvious way possible. What Will I Learn? Learn French in simple, bite-sized chunks. Perfect for the complete beginner with no French knowledge. Be more than just an average tourist when traveling to French-speaking countries. Speak from the very first lesson. Build your own sentences without memorization. Complete lessons in 3-minute chunks - perfect for the busy learner. Learn words and phrases that you can use immediately. Requirements You don't need to know any French to succeed with 3 Minute French. Introduction to the course French in just three minutes? FREE 00:05:00 Lesson 1 Lesson 1a FREE 00:03:00 Lesson 1b 00:03:00 Lesson 1c 00:03:00 Lesson 1d 00:03:00 Lesson 2 Lesson 2a 00:03:00 Lesson 2b 00:03:00 Lesson 2c 00:03:00 Lesson 2d 00:03:00 Lesson 2e 00:05:00 Lesson 3 Lesson 3a 00:03:00 Lesson 3b 00:03:00 Lesson 3c 00:04:00 Lesson 3d 00:03:00 Lesson 3e 00:03:00 Lesson 3f 00:03:00 Lesson 3g 00:03:00 Lesson 4 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Lesson 4f 00:03:00 Lesson 4g 00:05:00 Lesson 5 Lesson 5a 00:03:00 Lesson 5b 00:03:00 Lesson 5c 00:03:00 Lesson 5d 00:03:00 Lesson 5e 00:04:00 Lesson 5f 00:03:00 Lesson 5g 00:03:00 Lesson 5h 00:03:00 Lesson 5i 00:05:00 Lesson 6 Lesson 6a 00:03:00 Lesson 6b 00:03:00 Lesson 6c 00:03:00 Lesson 6d 00:03:00 Lesson 6e 00:03:00 Lesson 6f 00:03:00 Lesson 6g 00:04:00 Lesson 7 Lesson 7a 00:03:00 Lesson 7b 00:03:00 Lesson 7c 00:03:00 Lesson 7d 00:03:00 Lesson 7e 00:03:00 Lesson 7f 00:03:00 Lesson 7g 00:03:00 Lesson 7h 00:03:00 Lesson 8 Lesson 8a 00:03:00 Lesson 8b 00:03:00 Lesson 8c 00:03:00 Lesson 8d 00:05:00 Lesson 8e 00:03:00 Lesson 8f 00:04:00 Lesson 8g 00:03:00 Lesson 8h 00:03:00 Lesson 8i 00:03:00 Lesson 8j 00:03:00 Lesson 8k 00:03:00 Lesson 9 Lesson 9a 00:03:00 Lesson 9b 00:03:00 Lesson 9c 00:03:00 Lesson 9d 00:03:00 Lesson 9e 00:03:00 Lesson 9f 00:06:00 Course Certification