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This CPD accredited short course is for everyone who wants to work more effectively with their collaeagues. It will help strengthen personal competencies including listening and communication, understanding and engaging with different perspectives, and working together to create a positive culture in the office or on the shopfloor.

Getting Started The primary objective of the Level 4 Diploma in Psychology is to furnish learners with a specialized educational program that imparts an extensive comprehension of critical elements in Psychology. Students will gain insight into historical and modern psychology approaches, encompassing biopsychology, social and developmental psychology, attachment theories, human memory processes, and contemporary research and investigative methodologies. Key Benefits The key benefits of pursuing a Qualifi Level 4 Diploma in Psychology: Comprehensive Understanding of Social Psychology: Gain insights into methodological issues and theories in social psychology, providing a deep understanding of human interactions and behaviour. Profound Insights into Cognition and Development: Explore the main theoretical views in cognition and development, establishing a solid foundation for comprehending the complexities of the human mind. In-Depth Knowledge of the Nervous System: Understand the structure and function of the nervous system, including its specific location in the brain, shedding light on the physiological basis of behaviour and mental processes. Learning Theory of Attachment: Grasp the learning theory of attachment, illuminating the dynamics of emotional bonds and their significant influence on human development. Versatile Application: Acquire a diverse knowledge base applicable in various fields, including counselling, education, and research, enhancing your career prospects and skillset. Key Highlights Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Achieving the QUALIFI Level 4 Diploma in Psychology allows learners to advance towards additional education or enter the workforce successfully. Psychology Assistant with an estimated average salary of £26,473 per annum Mental Health Strategist with an estimated average salary of £32,500 per annum Addiction Counselor with an estimated average salary of £37,593 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Accessible Qualification: The qualification is designed to be accessible without unnecessary barriers, with a minimum age requirement of 18 years. Language Proficiency: Non-English-speaking applicants must provide an IELTS score of 6 (or equivalent). International Qualifications: If applicable, international qualifications will be reviewed for eligibility in UK higher education postgraduate programs. Reference Requirement: Typically, applicants need to submit two references, with at least one preferably being academic. Consideration for Experience: In some cases, individuals with substantial experience but no formal qualifications may be considered, contingent upon an interview demonstrating their ability to meet qualification demands Progression Upon completing the QUALIFI Level 4 Diploma in Psychology, learners have the opportunity to advance in the following ways: Enrol in the QUALIFI Level 5 Diploma in Psychology to further their studies. Enter into employment within a related profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. To know about the Qualification Structure, please get in touch with us at: admission@sbusinesslondon.ac.uk Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Why AutoCAD Basics-Advanced Training Classes? Click here for more info AutoCAD Basics to Advanced Level Training Master drawing, editing, and advanced techniques. Optimize productivity and customize workspace. Create precise 2D drawings for various industries. Access recorded lessons and lifetime email support. Duration: 16 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. The AutoCAD from Basics leading to Advanced Training Course offers a comprehensive learning experience for participants to become proficient in AutoCAD. Whether you're a beginner or an experienced user, this progressive program covers the full spectrum of AutoCAD functionality. Participants will learn core features like drawing, editing, annotations, and dimensioning, progressing to advanced topics such as object manipulation, workspace customization, and workflow optimization. Upon completion, participants will create precise 2D drawings and designs. Interactive learning experiences with experienced instructors are available in-person or through live online sessions. AutoCAD 2D Course Outline: Session 1: Introduction to AutoCAD interface, commands, and tools Managing drawings and drawing basic shapes Basic modification techniques (erase, move, rotate, scale) Session 2: Working with layers and properties Creating and modifying text and dimensions Introduction to blocks and attributes Session 3: Advanced object modification techniques (fillet, chamfer, trim, extend) Using grips to modify objects Creating and modifying polylines and splines Session 4: Creating and editing tables Working with layouts and viewports Printing and exporting drawings Construction detailing and Detailed sections Course Highlights: Engaging exercises and projects to reinforce skills. Q&A and troubleshooting support. Solid understanding of AutoCAD 2D for basic to intermediate drawings. List of Topics Covered: Drawing: Line, Polyline, Circle, Arc, Rectangle, Ellipse, Spline, Polygon, Ray, Hatching, Gradient. Inquiry: Measure and Select All. Modify: Move, Copy, Rotate, Mirror, Fillet, Trim, Extend, Erase, Offset, Explode, Array, Stretch, Break, Polyline Edit, Hatch Edit, Scale. Layers: Creating, Managing, Changing, Line Type, Line Weights. Annotation: Dimensions, Text, Dimension Style, Text Style, Leaders. Properties: Colors, Line weights, Line Types, Line Type Scaling. Blocks: Create, Insert, Edit, Explode, Export. Insert: Insert, Attach. View: Navigate, View, Windows. Plot/Print: Model Space, Layouts/Workspaces, Viewports, Layout Scaling, Paper Setup, What To Plot, Plot Scale, Plot Offset, Plot Options. Final Project: Create a Plan, Section, and Elevation drawing. Option for a personal project. Free Trial - Download AutoCAD Software & Toolsets: Participants can download a free trial of AutoCAD and industry-specific toolsets from Autodesk's official website: (https://www.autodesk.co.uk). Master AutoCAD Basics: Understand the interface, commands, and drawing tools. Create and Modify Drawings: Proficiently manage drawings and apply various modification techniques. Work with Layers and Annotations: Effectively use layers, text, and dimensions. Utilize Advanced Drawing Techniques: Apply advanced object modifications and work with polylines. Navigate Layouts and Viewports: Manage layouts, viewports, and printing/exporting. Hands-On Project Experience: Practice skills through exercises and a final project. Personalized Learning: Receive focused one-to-one attention. Convenient Options: Choose in-person or live online sessions. Lesson Recordings and Support: Access recorded lessons and receive ongoing email assistance. Enhance Career Opportunities: Develop valuable 2D drawing skills for career advancement.

The Power of Acknowledgment (On-Demand) The Power of Acknowledgment is an ingenious and proven clear-cut behavioral change model. These behaviors and actions, when properly practiced by people on an ongoing basis, are transformational. They help people feel engaged, inspired and appreciated in heartfelt and authentic ways. According to author/trainer Judith W. Umlas' experience of 14 years of training and delivery practice globally, it will change your interactions with everyone in both your personal and professional life in profound and positive ways. In a business context, acknowledging others canincrease customer engagement and bottom-line results when you communicate with authenticity and understanding ofothers' needs. Acknowledging people can have a deep and powerful impact on changing attitudes, fostering collaboration, and achieving successful outcomes. The goal of this workshop experience is to identify and employ techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. You will learn valuable tools that you can put into immediate action. These will help you overcome barriers to acknowledging others in heartfelt and authentic ways. Inspiring stories, videos, and case studies will move and energize you. You will learn to practice new or enhanced communication skills in an interactive, engaging, high-impact way. This workshop is developed by author and trainerJudith W. Umlaswith 16 years of global training and delivery experience. Judy is the author of the ground-breaking bookThe Power of Acknowledgement, and creator ofThe Center for Grateful Leadership. Her work has been a catalyst for immediate, positive change in the lives of hundreds of thousands of people, and the lives of others that are part of their world. What You Will Learn At the end of this program, you will be able to: Use the 7 Key Principles of Acknowledgment Practice the 5 C's of Acknowledgment Improve your relationships in all facets of life Identify myths that get in the way of your expressing heartfelt and authentic acknowledgment, appreciation and gratitude to your team members and others Be a Champion for Change where you live, in your workplace and community Acknowledge people on a regular basis in ways that make a profound difference to them, to you, and to any organization The Power of Acknowledgment The 7 Principles of Acknowledgment Transforming Challenging Relationships Through Acknowledgment´ The Five Cs of Acknowledgement

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

A dynamic and interactive one-day or two-half-day live virtual workshop for women leaders in business, government and non-profit organizations.

Duration 1 Days 6 CPD hours Writing is a key method of communication for most people, and it?s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. 1 - Getting Started Workshop Objectives Pre-Assignment Review 2 - Working with Words Spelling Grammar Creating a Cheat Sheet 3 - Constructing Sentences Parts of a Sentence Punctuation Types of Sentences 4 - Creating Paragraphs The Basic Parts Organization Methods 5 - Writing Meeting Agendas The Basic Structure Choosing a Format Writing the Agenda 6 - Writing E-mails Addressing Your Message Grammar and Acronyms 7 - Writing Business Letters The Basic Structure Choosing a Format Writing the Letter 8 - Writing Proposals The Basic Structure Choosing a Format Writing the Proposal 9 - Writing Reports The Basic Structure Choosing a Format Writing the Report 10 - Other Types of Documents Requests for Proposals Projections Executive Summaries Business Cases 11 - Proofreading and Finishing A Proofreading Primer How Peer Review Can Help Printing and Publishing 12 - Wrapping Up Words from the Wise Additional course details: Nexus Humans Business Writing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Writing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.